--- title: "3Dolphins Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 3Dolphins Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/242084/3Dolphins/" page_type: "product" language: "en" --- # 3Dolphins Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 3Dolphins ## What is 3Dolphins? 3Dolphins offers technologies for an end-to-end customer experience solution such as Chatbot as well as Marketing, Sales and Service Omnichannel Platform. Our Chatbot which can be deployed on 11+ channels is driven by our own Natural Language Processing Technology enabling the AI technology to fluently understand human language. When integrated with our Omnichannel Platform which is a single dashboard interaction management, businesses can build a consistent and seamless customer journey. ## What is 3Dolphins used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 3Dolphins?[Manage this product listing](https://www.g2.com/products/3dolphins/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 3Dolphins 4.6 (9) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (9) Ease Of Use 4.8 (402) Value For Money 4.0 (9) Value For Money 4.4 (351) Customer Service 4.6 (9) Customer Service 4.7 (327) ## 3Dolphins alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/242084/3Dolphins/alternatives/) ## FAQs about 3Dolphins Overview ### What company size and specific industries is 3Dolphins built for? 3Dolphins is designed for enterprises and SMEs that need an end-to-end customer experience solution. The vendor description does not name specific industries, so its target audience appears broad across business sectors rather than limited to a single industry. Features and Usability ### What are the key features of 3Dolphins? 3Dolphins offers AI/Machine Learning, chatbot, and automated responses for customer interactions, plus live chat, chat/messaging, and chat transcript tools. It also includes CRM, customer database, knowledge base management, and communication management, along with multi-channel communication, real-time analytics, reporting, sentiment analysis, and third-party integrations. Integrations ### Which third-party tools and platforms does 3Dolphins integrate with? 3Dolphins integrates with Salesforce Service Cloud for CRM and customer experience workflows. The available integration data highlights Salesforce Service Cloud as the confirmed third-party platform, supporting connections around service operations and customer data management. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does 3Dolphins offer? 3Dolphins provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does 3Dolphins offer? 3Dolphins provides Email/Help Desk, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers focus on most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) 3Dolphins includes **Automated Responses** and **Natural Language Processing**, covering two of the top features buyers look for in a chatbot. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which still give teams useful ways to manage conversations in real time and improve response quality over time, helping businesses handle customer questions faster and provide more relevant support. Natural Language Processing 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 3.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Multi-Channel Communication 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 3Dolphins 15 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. Features 4.1 (9) 4.1 Based on 9 reviews ## Pricing Value for money 4.0 (9) ### Starting price Free trial not available Value for money 4.0 (9) 4.0 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Michael A. Ops Computer Software ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 30, 2022 So far ok Pros Reduce the amount of ticket handled by live agent Cons Some changes need to be done from 3Dolphin team side Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WI Wisely I. Scrum Master Banking ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2022 Good feature, nice experience Pros Good feature to support business requirement Cons There are still some enhancement needed to support user requirement Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EP Eddy P. Project Manager Banking ### "Overall Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 27, 2022 Pros Easy to implement and quite a lot of features Cons The price is too high, compare with usage, also have unstable performance from DC and DRC Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Muhamad T. IT Manager Education Management ### "powerful tools as a NLP Chatbot with AI that improve customer service experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 26, 2022 We are using 3dolphins for our chatbot in BINUS University (Marketing and Operation area) to have a better experience for our customer Pros 3dophins manager, Process Flow, dialog flows Cons difficulty when there is integration with Salesforce with some logic, need to do code (SDK) which is separate from the 3dolphins SRM. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jimmy J. IT Hospitality ### "Review from user perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 22, 2022 over all we achieve more customer but still need to improve the "communication" with our customer Pros i like the most are how chatbot can help to improve our communication with customer and gather more customer to know about Plaza Indonesia. and the integration with our internal application, is very easy Cons The license structure is quite confusing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AE Annisa E. Chatbot staff Banking ### "3dolphins review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 21, 2022 Overall good and helpful for the omni channel Pros Easy to integrate with internal banking system Cons The bot competency to learn knowledge must be enhanced. The reporting formula also have to be improved Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Anggi P. Team Leader Government Administration ### "Will recommend it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 18, 2022 Pros Easy to use and maintain, available in many channel, we can use API services Cons Analytic report too simple and limited on user and messages Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IN Iman N. ASN Government Administration ### "-" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 15, 2022 Pros the software very simple and easy to use Cons software development team having innnovation and adaptif Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Ferry S. IT Planning Education Management ### "Chatbot build for bahasa with many channel option" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2022 Im having good experience with 3Dolphins and team. Project team having good experience particularly with integration to other cots like SFDC. Support team also quick response. Pros NLP that support bahasa really well, also channel that supported. Cons Price and license model is a bit high. Its not suitable for small business. Reasons for choosing 3Dolphins Bot capability, Channel supported, Portfolio implementation, Integration to another system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/242084/3Dolphins/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.