# 3Dolphins Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 3Dolphins Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/242084/3Dolphins

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# 

 3Dolphins Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

3Dolphins

## What is 3Dolphins?

3Dolphins offers technologies for an end-to-end customer experience solution such as Chatbot as well as Marketing, Sales and Service Omnichannel Platform. Our Chatbot which can be deployed on 11+ channels is driven by our own Natural Language Processing Technology enabling the AI technology to fluently understand human language. When integrated with our Omnichannel Platform which is a single dashboard interaction management, businesses can build a consistent and seamless customer journey.

## What is 3Dolphins used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 3Dolphins

4.6 (9)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (9)

Ease Of Use

5.0 (73)

Value For Money

4.0 (9)

Value For Money

4.9 (70)

Customer Service

4.6 (9)

Customer Service

5.0 (70)

## 3Dolphins alternatives

[UChat](https://www.capterra.com/p/239947/UChat/)

[4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/239947/UChat/)

[Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/)

[4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10020420/Darwin-AI/)

[Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019191/Denser-AI/)

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[View all alternatives](https://www.capterra.com/p/242084/3Dolphins/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.8 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Natural Language Processing

4.5 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

AI/Machine Learning

4.5 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Code-free Development

3.8 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Live Chat

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Multi-Channel Communication

4.5 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

3Dolphins 37 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Train your system to interpret and transcribe voice messages

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.1 (9)

4.1

Based on 9 reviews

## Pricing

Value for money

4.0 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (9)

4.0

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (9)

4.6

Based on 9 reviews

## User reviews

Overall rating

4.6

Based on 9 reviews

Filter by rating

5(5)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MA

Michael A.

Ops

Computer Software

### "Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 30, 2022

So far ok

Pros

Reduce the amount of ticket handled by live agent

Cons

Some changes need to be done from 3Dolphin team side

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WI

Wisely I.

Scrum Master

Banking

### "Good experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 16, 2022

Good feature, nice experience

Pros

Good feature to support business requirement

Cons

There are still some enhancement needed to support user requirement

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EP

Eddy P.

Project Manager

Banking

### "Overall Good"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 27, 2022

Pros

Easy to implement and quite a lot of features

Cons

The price is too high, compare with usage, also have unstable performance from DC and DRC

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Muhamad T.

IT Manager

Education Management

### "powerful tools as a NLP Chatbot with AI that improve customer service experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 26, 2022

We are using 3dolphins for our chatbot in BINUS University (Marketing and Operation area) to have a better experience for our customer

Pros

3dophins manager, Process Flow, dialog flows

Cons

difficulty when there is integration with Salesforce with some logic, need to do code (SDK) which is separate from the 3dolphins SRM.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Jimmy J.

IT

Hospitality

### "Review from user perspective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 22, 2022

over all we achieve more customer but still need to improve the "communication" with our customer

Pros

i like the most are how chatbot can help to improve our communication with customer and gather more customer to know about Plaza Indonesia. and the integration with our internal application, is very easy

Cons

The license structure is quite confusing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AE

Annisa E.

Chatbot staff

Banking

### "3dolphins review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 21, 2022

Overall good and helpful for the omni channel

Pros

Easy to integrate with internal banking system

Cons

The bot competency to learn knowledge must be enhanced. The reporting formula also have to be improved

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Anggi P.

Team Leader

Government Administration

### "Will recommend it"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 18, 2022

Pros

Easy to use and maintain, available in many channel, we can use API services

Cons

Analytic report too simple and limited on user and messages

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IN

Iman N.

ASN

Government Administration

### "-"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

February 15, 2022

Pros

the software very simple and easy to use

Cons

software development team having innnovation and adaptif

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FS

Ferry S.

IT Planning

Education Management

### "Chatbot build for bahasa with many channel option"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 15, 2022

Im having good experience with 3Dolphins and team. Project team having good experience particularly with integration to other cots like SFDC. Support team also quick response.

Pros

NLP that support bahasa really well, also channel that supported.

Cons

Price and license model is a bit high. Its not suitable for small business.

Reasons for choosing 3Dolphins

Bot capability, Channel supported, Portfolio implementation, Integration to another system

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/242084/3Dolphins/reviews/)

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