# 3Dolphins Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is 3Dolphins the right Conversational AI Platform solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242084/3Dolphins/reviews

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3Dolphins

4.6 (9)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of 3Dolphins

Ease of use

4.2

Customer Service

4.6

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anggi P.  
Team Leader  
Government Administration  
Used the software for: 6-12 months

### "Will recommend it"

February 18, 2022

4.0

Pros

Easy to use and maintain, available in many channel, we can use API services

Cons

Analytic report too simple and limited on user and messages

Review Source

AE

Annisa E.  
Chatbot staff  
Banking  
Used the software for: 2+ years

### "3dolphins review"

February 21, 2022

4.0

Overall good and helpful for the omni channel

Pros

Easy to integrate with internal banking system

Cons

The bot competency to learn knowledge must be enhanced. The reporting formula also have to be improved

Review Source

EP

Eddy P.  
Project Manager  
Banking  
Used the software for: 2+ years

### "Overall Good"

May 27, 2022

4.0

Pros

Easy to implement and quite a lot of features

Cons

The price is too high, compare with usage, also have unstable performance from DC and DRC

Review Source

JJ

Jimmy J.  
IT  
Hospitality  
Used the software for: 6-12 months

### "Review from user perspective"

February 22, 2022

5.0

over all we achieve more customer but still need to improve the "communication" with our customer

Pros

i like the most are how chatbot can help to improve our communication with customer and gather more customer to know about Plaza Indonesia. and the integration with our internal application, is very easy

Cons

The license structure is quite confusing

Review Source

IN

Iman N.  
ASN  
Government Administration  
Used the software for: 6-12 months

### "-"

February 15, 2022

5.0

Pros

the software very simple and easy to use

Cons

software development team having innnovation and adaptif

Review Source

WI

Wisely I.  
Scrum Master  
Banking  
Used the software for: 1-2 years

### "Good experience"

June 16, 2022

5.0

Good feature, nice experience

Pros

Good feature to support business requirement

Cons

There are still some enhancement needed to support user requirement

Review Source

MT

Muhamad T.  
IT Manager  
Education Management  
Used the software for: 1-2 years

### "powerful tools as a NLP Chatbot with AI that improve customer service experience"

February 26, 2022

4.0

We are using 3dolphins for our chatbot in BINUS University (Marketing and Operation area) to have a better experience for our customer

Pros

3dophins manager, Process Flow, dialog flows

Cons

difficulty when there is integration with Salesforce with some logic, need to do code (SDK) which is separate from the 3dolphins SRM.

Review Source

MA

Michael A.  
Ops  
Computer Software  
Used the software for: Less than 6 months

### "Review"

December 30, 2022

5.0

So far ok

Pros

Reduce the amount of ticket handled by live agent

Cons

Some changes need to be done from 3Dolphin team side

Review Source

FS

Ferry S.  
IT Planning  
Education Management  
Used the software for: 1-2 years

### "Chatbot build for bahasa with many channel option"

February 15, 2022

5.0

Im having good experience with 3Dolphins and team. Project team having good experience particularly with integration to other cots like SFDC. Support team also quick response.

Pros

NLP that support bahasa really well, also channel that supported.

Cons

Price and license model is a bit high. Its not suitable for small business.

Reason for choosing 3Dolphins

Bot capability, Channel supported, Portfolio implementation, Integration to another system

Review Source

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