--- title: "GraceSoft Easy InnKeeping Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GraceSoft Easy InnKeeping the right Hospitality Property Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/" page_type: "reviews" language: "en" --- GraceSoft Easy InnKeeping 4.4 (57) [View alternatives](https://www.capterra.com/p/2421/Easy-InnKeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of GraceSoft Easy InnKeeping Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews ZC Zac C Marketing and Sales ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience!“ March 6, 2026 LL Lynn L ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I cant think of one thing about this product that I would change“ February 11, 2022 KO Karla O Administrative Assistant IIHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “They have prompt and good customer support.“ May 11, 2026 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Cannot function without internet.“ March 8, 2021 AB Alix B Guest Relations ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “I appreciate that the support staff is available, listens to suggestions and generally responds quickly.“ February 11, 2022 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Difficult to use for employees that are old fashioned.“ March 8, 2021 JB Joyce B OwnerHospitality, Self-employedUsed the software for: 1-2 years. “Great exoerience. “ February 10, 2022 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherika D. Amazon Ambassador Internet Used the software for: Less than 6 months ### "This product is a great product and the ease of use is amazing. " June 6, 2018 4.0 Pros The quality, customer service, and service providers. The company of this software cares for great customer service and support. Cons Nothing at all. I liked this software better than most that I have used the past. Customer service and support are an important aspect to me. Review Source ZC Zac C. Marketing and Sales Manager Hospitality Used the software for: Less than 6 months ### "A truly customizable PMS software with fantastic customer support from the GraceSoft team!" March 6, 2026 4.0 The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience! The system has great value for what you pay for (property management, CRM, and email management all in one), and the team has been so responsive to all of our business's questions and needs. Pros I liked the simplicity and ease of use with the system interface. It is easy to find where certain controls and functions are located. Having online booking capabilities is an amazing addition for our business, as we previously have been unable to do. Plus, the team is very accommodating of what our business needs are, and the team is quick to respond to any questions or roadblocks! Cons As a company that is still growing, there were some aspects that still need to be updated and "modernized." For example, the capability of adding additional guest names directly to a reservation. As an all-inclusive resort that is very intentional with details, we want to know the names of all our guests. However, we've been informed that this is a capability that Easy Innkeeping is soon to roll out! Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing GraceSoft Easy InnKeeping Quick, responsive customer support and the ability to meet our business needs Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Didn't have an online booking engine that fits our business's needs Review Source Response from GraceSoft March 12, 2026 Thank You Zac, for this great feedback. We are excited to help and work with Vista Verde Ranch. Yes the CRM is being updated to allow for multiple guests on a single reservation. We should have it live in April 2026. SL Shelli L. Owner Hospitality Used the software for: 2+ years ### "Great hospitality POS" September 3, 2026 5.0 They have been great and so happy to see that \[sensitive content hidden\] has returned… he has always been my go to! Have had very minimal issues in all these years. Pros I have been a customer since 2010 . Easy to use and train, support is great .meets all my needs for hospitality. Cons They don’t have pricing for smaller units as I have down sized my rentals and still paying for having more units. Review Source CM Conrad M. Owner Used the software for: ### "As a standalone it's pretty good BUT if you connect to Expedia, beware!" October 1, 2015 3.0 I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages don't. The Easy Innkeeping refresh rate is annoyingly slow, I just expect it to be less than a second. I also don't like that they maintain their own hardware, I would rather they put it on Amazon or Google's server farm, like Clock PMS. They don't charge for bookings over their own system, but $3 for reservations which come through Expedia. The main problem is that data doesn't come over right. The entire amount shows up in the daily rate, no tax or other items, so I have to re-enter it. And I've asked numerous times. And, get this, if you want to set up a minimum stay on weekends, you have to create a separate seasonal rate for every weekend! if you have a Bnb like me, this is not the software you want. They were able to update it via a script on the back end, but it's such an easy thing to code for since they already have a way to apply a rate to the days of the week, it should be just a matter of checking off a box where you want to apply the minimum nights. Tech support is mostly by chat, their little window will pop up saying 'approximate wait time is one minute'....I've gotten that message and waited 20 minutes without result. They are constantly improving the software, and uptime has been very good. They run on top of some other software so that when an employee logs in, their password displays in the open in the URL for a second or two. WTF, you may ask? Well, yes, so if you're worried about your employees hacking into another person's account, this software isn't for you either. Oh, I paid a year in advance, and for 2 months haven't had time to verify the expedia bookings were correct, so they cut off my access to the software even though I paid for a year, over a $30 past due bill. And they cut it off at night, when they don't have anyone available to take a payment. So yeah, I'm going to start looking around. Review Source Response from GraceSoft July 3, 2026 Hello Matt, Thank you for sharing your feedback. We're sorry your experience with Easy InnKeeping didn't meet your expectations at the time. Since your review was posted, we've made significant improvements based on customer feedback. Our channel manager and Expedia integration have been enhanced, along with system performance, reliability, and overall usability. We've also introduced AI-powered features and automation tools that many of our customers value today. Additionally, we no longer charge booking fees for OTA reservations, addressing one of the concerns you mentioned. As this is an older review, we'd love the opportunity to reconnect and show you how much Easy InnKeeping has evolved. Thank you again for your valuable feedback, and we hope you'll consider giving us another try. Team EIK KO Karla O. Administrative Assistant II Higher Education Used the software for: 2+ years ### "Long-time Customer" May 11, 2026 5.0 For more than 20 years we have been using Easy InnKeeping and have been happy with the product and the customer support. Even through format changes and updates, the learning curve has been easy enough and the program supports our property's needs. Pros We have been using Easy InnKeeping since 2000, when it was a desktop version! They have prompt and good customer support. It is quite intuitive and easy to learn. Cons Being a non-traditional property, many features that have been added to make Easy InnKeeping better we do not need. The increased cost to support these features that we don't use began to threaten our ability to continue using it. GraceSoft was kind to work with us to still afford the service. Review Source Response from GraceSoft May 15, 2026 Thank you for using Easy Innkeeping for the last 25 years from the Desktop to the Cloud software. Wow thats a long time - thank you for the long term relationship. For over 25 years, our core mission has remained the same, Easy Innkeeping should be easy to learn, easy to use, and easy on the price. Thanks again. Look forward to serving you in the days ahead. SL Shelli L. Owner Hospitality Used the software for: 2+ years ### "Awesome product and Service" January 26, 2017 5.0 I have used this product for 7 years and it is amazing! Easy to use and service is unbelievable.. any time and day they will be there! Pros Everything!! Cons Nothing Review Source DA Diane A. Owner Used the software for: 2+ years ### "An exceptional business tool for the small innkeeper or B&B owner" April 10, 2018 5.0 Pros The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it! Cons Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it. Review Source VR Verified Reviewer Product Manager (Growth, Operations, Risk) Computer Software Used the software for: 1-2 years ### "Amazing team & product" April 16, 2018 5.0 Pros It's helped me expand and grow my vacation property rental company to a level that I couldn't have even imagined Cons The product is great except it would have been really nice if it was a tad easier to setup. Support is helpful though Review Source VR Verified Reviewer Marketing Assistant Hospitality Used the software for: Less than 6 months ### "Worked well for our sister company-- managing condos and simpler listings" October 25, 2018 4.0 Pros Very easy to customize the software to suit the rental business. Computed taxes and invoices easily. Cons Had to contact customer support to solve certain issues. Did have a smartphone app that I was aware of. Review Source Tatenda Taty D. ENTEPRENUER Computer Software Used the software for: I used a free trial ### "Hotel operations management." March 8, 2021 5.0 Pros Easy to use with already existing employees when the organization install it. Promote the best reservation that can increase the sales. Good hospitality with customers due to quick performance of software as compared to manual. Reduces data redundancy in the organization. Cons Difficult to use for employees that are old fashioned. Cannot function without internet. High chances of malfunctioning due to system overload. High chances of malfunctioning due to viruses and malware. Review Source TD Todd D. General Manager Hospitality Used the software for: 2+ years ### "General Manager" November 30, 2016 4.0 Been a good relationship with EZ Innkeeping. Support is good and responsive. Need to fix some elements of Direct Booking to make smoother for customer Pros Ease of use and mobility Cons Improve Direct connect issues to avoid overbookings. Also how multi day bookings get slotter into multiple rooms makes more work for customer and causes some confusion Review Source SR Sandra R. Sales and Marketing Hospitality Used the software for: 2+ years ### "Good for beginners" November 30, 2016 4.0 For people who are not computer savvy, this is a good program to start. The challenges: not being able to produce the reports that I need even if I customize it, since you cannot get all categories in the report. Sometimes follow-up have not been the best with the issues I had asked to be assisted. Pros User friendly Cons Not being able to produce the reports I need. Review Source CK Chris K. Business Analyst Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy Innkeeping Software" January 24, 2017 5.0 I work for a small 14-room hotel and we use Easy InnKeeping software. It's not exactly geared to our operation, but the GraceSoft staff have been very accommodating about adding enhancements to help lighten our load. Their help by chat is very, very good, with technicians who are committed to improving your experience and knowledge. I would recommend Easy InnKeeping for smaller hotel spaces. Pros Ease of use, adaptability to some of our more esoteric problems like two unrelated individuals in one room, each paying for his own accommodations. Cons The learning curve is pretty steep, but once you are experienced, the software is intuitive. Review Source MR Martha R. Cabin Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "I would prefer more attention to customer service. If I call, it's important. " August 28, 2017 3.0 Pros I like that my volunteers, who are often elderly and computer illiterate, can operate the program with relative ease. Cons When the new interface came online, I was unable to make changes to the Set Up. One of our necessary reservation letters also began printing on two pages. We send this to all renters and it MUST be on a single page. I have contacted Gracesoft multiple times over about a two week period and the issue still has not been addressed. I can't imagine that a problem with spacing is a major programming task. Review Source Response from GraceSoft September 12, 2017 Dear Martha, Thank you for your the feedback. We apologize for the difficulty in getting a timely response from our team. Recently, our personnel in the office near Houston was out a few days due to Hurricane Harvey, which may have contributed to the delay. Our customer support will be getting in touch with you to address the issue as quick as possible. Thank you for your patience. RS Rich S. Owner Operator Hospitality Used the software for: 2+ years ### "Love Easy Innkeeping" November 21, 2016 5.0 Easy to use and great customer support. I would reccommend Easy Inn Keeping to any one with a large or small hotel. Pros easy of use Cons no cons at the present time Review Source AB Ashton B. Sales & Marketing Coordinator Used the software for: ### "Truly Amazing Customer Care" August 22, 2013 5.0 We are so happy with the service and attention we have received from Easy Inn Keeping since we purchased the software. We have a very unique product that required a lot of time, custom changes and care. The associates at Easy Inn Keeping always went above and beyond to help create a solution that would work well for our business. They were very patient, knowledgeable and kind. The actual software is very easy to use. Although there is a learning curve, once it's implemented, it can completely change the efficiency of your business. They offered all the services we needed to successfully set up a new reservation software, online booking engine and exposure to the GDS. We will always recommend Easy Inn Keeping, not just for a good product, but for the excellent care and attention you are sure to receive. Review Source EC Eva C. Personal Reservations Coordinator Hospitality Used the software for: Less than 6 months ### "Easy to Easy Inn Keep!" December 8, 2016 5.0 No trouble at all with the initial use of this product. a few too many clicks sometimes but overall very user-friendly. Pros User- friendly. Cons Too many clicks. Review Source JC Joanna C. Used the software for: ### "Good Reservation system" November 8, 2016 4.0 Have been using Easy Innkeeping for several years now, pretty straightforward. It took a while to get used to it and to figure out its functions, but it was not too difficult. Review Source VT Vicky T. Reservations Hospitality Used the software for: 1-2 years ### "Easy and very functional" November 30, 2016 5.0 Managing a property with three Villas, Easy Inn Keeping is easy to use, keeping our reservations in order. Pros How easy it is to use. Review Source GI Genesis I. Hospitality/Tourism Hospitality Used the software for: 1-2 years ### "I like Gracesoft Easy Innkeeping continued improvement quality" July 25, 2021 5.0 I have been using the software product for running my hotel business for two years. The software meets all of my needs coupled that the software customer support is excellent and saves time. I like the way it sends quick confirmation reports to our customers. The recent interface with VRBO upgrade shows they are constantly improving the software. Recommending it to new users to try, it will easy their business stress. Pros Reservations can be done across all devices like phones, computers, iPads etc. Cons Changes in reservation when made, sometimes seems difficult to do because of up to date features that has been installed. Review Source BH Barry H. Broker/Owner property mngt company Real Estate Used the software for: 2+ years ### "it makes managing a number of condos much easier" August 29, 2017 5.0 it makes keeping reservations alot easier to keep track of. Pros colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter Cons it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point. Review Source Response from GraceSoft September 12, 2017 Dear Barry, Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available! Thank you for choosing Easy InnKeeping AB Alix B. Guest Relations Manager Hospitality Used the software for: 6-12 months ### "Very happy with this product" February 11, 2022 5.0 Pros Easy InnKeeping has made a huge improvement to our processes for scheduling and managing reservations. It is fairly intuitive to use, good functionality for creating and changing reservations, emailing guests, etc. I appreciate that the support staff is available, listens to suggestions and generally responds quickly. Cons The setup process was challenging and I could have used more and better training and follow up from the sales team during that process. Once we were up and running, it has been pretty smooth sailing but getting to that point was frustrating. Worth it in the end I would say as I have been overall very happy with the product. Reason for choosing GraceSoft Easy InnKeeping Good price for a good product Review Source Response from GraceSoft March 2, 2022 Thank you Alix for your review. We hope to keep the upgrades coming. AE Andrei E. President Hospitality Used the software for: 2+ years ### "Good product for a reasonable price." February 22, 2022 5.0 We are 40 rooms Inn and were using GraceSoft for a long time. Help was always available when we needed it. Pros User-friendly, great price, help is always available in a short time. Cons Good enough for the price. Could be more features. Reason for choosing GraceSoft Easy InnKeeping User-friendly, good price, help is always available. Review Source Response from GraceSoft March 2, 2022 Thank You so much for using our system for a long time. We value your feedback JB Joyce B. Owner Hospitality Used the software for: 1-2 years ### "GraceSoft Easy InnKeeping Review" February 10, 2022 5.0 Great exoerience. Pros Easy to reservation creation and management system Cons Printing out schedules by month or other time periods to one page. Review Source PA Paula A. Owner/Operator Used the software for: 2+ years ### "Great Software for Running Your Guest Lodging/Vacation Rental Business" November 30, 2016 5.0 I have been using this product for running my vacation rentals and b&b for over 15 years. Although I use a variety of booking services, Easy Innkeeping is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it! Pros Visual view of bookings across units by month. Cons Sometimes a bit finicky on my iphone. I use 90% of time on my laptop and use ipad for bookings when I am mobile. The size of the ipad is perfect for the monthly view graphic which is a wonderful way to check availability when away from home. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.