# GraceSoft Easy InnKeeping Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GraceSoft Easy InnKeeping the right Hospitality Property Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2421/Easy-InnKeeping/reviews --- GraceSoft Easy InnKeeping 4.4 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Reviews of GraceSoft Easy InnKeeping Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews ZC Zac C Marketing and Sales ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience!“ March 6, 2026 LL Lynn L ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I cant think of one thing about this product that I would change“ February 11, 2022 KO Karla O Administrative Assistant IIHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “They have prompt and good customer support.“ May 11, 2026 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Cannot function without internet.“ March 8, 2021 AB Alix B Guest Relations ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “I appreciate that the support staff is available, listens to suggestions and generally responds quickly.“ February 11, 2022 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Difficult to use for employees that are old fashioned.“ March 8, 2021 JB Joyce B OwnerHospitality, Self-employedUsed the software for: 1-2 years. “Great exoerience. “ February 10, 2022 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherika D. Amazon Ambassador Internet Used the software for: Less than 6 months ### "This product is a great product and the ease of use is amazing. " June 6, 2018 4.0 Pros The quality, customer service, and service providers. The company of this software cares for great customer service and support. Cons Nothing at all. I liked this software better than most that I have used the past. Customer service and support are an important aspect to me. Review Source KO Karla O. Administrative Assistant II Higher Education Used the software for: 2+ years ### "Long-time Customer" May 11, 2026 5.0 For more than 20 years we have been using Easy InnKeeping and have been happy with the product and the customer support. Even through format changes and updates, the learning curve has been easy enough and the program supports our property's needs. Pros We have been using Easy InnKeeping since 2000, when it was a desktop version! They have prompt and good customer support. It is quite intuitive and easy to learn. Cons Being a non-traditional property, many features that have been added to make Easy InnKeeping better we do not need. The increased cost to support these features that we don't use began to threaten our ability to continue using it. GraceSoft was kind to work with us to still afford the service. Review Source Response from GraceSoft May 15, 2026 Thank you for using Easy Innkeeping for the last 25 years from the Desktop to the Cloud software. Wow thats a long time - thank you for the long term relationship. For over 25 years, our core mission has remained the same, Easy Innkeeping should be easy to learn, easy to use, and easy on the price. Thanks again. Look forward to serving you in the days ahead. CM Conrad M. Owner Used the software for: ### "As a standalone it's pretty good BUT if you connect to Expedia, beware!" October 1, 2015 3.0 I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages don't. The Easy Innkeeping refresh rate is annoyingly slow, I just expect it to be less than a second. I also don't like that they maintain their own hardware, I would rather they put it on Amazon or Google's server farm, like Clock PMS. They don't charge for bookings over their own system, but $3 for reservations which come through Expedia. The main problem is that data doesn't come over right. The entire amount shows up in the daily rate, no tax or other items, so I have to re-enter it. And I've asked numerous times. And, get this, if you want to set up a minimum stay on weekends, you have to create a separate seasonal rate for every weekend! if you have a Bnb like me, this is not the software you want. They were able to update it via a script on the back end, but it's such an easy thing to code for since they already have a way to apply a rate to the days of the week, it should be just a matter of checking off a box where you want to apply the minimum nights. Tech support is mostly by chat, their little window will pop up saying 'approximate wait time is one minute'....I've gotten that message and waited 20 minutes without result. They are constantly improving the software, and uptime has been very good. They run on top of some other software so that when an employee logs in, their password displays in the open in the URL for a second or two. WTF, you may ask? Well, yes, so if you're worried about your employees hacking into another person's account, this software isn't for you either. Oh, I paid a year in advance, and for 2 months haven't had time to verify the expedia bookings were correct, so they cut off my access to the software even though I paid for a year, over a $30 past due bill. And they cut it off at night, when they don't have anyone available to take a payment. So yeah, I'm going to start looking around. Review Source Response from GraceSoft June 3, 2016 Hello Matt, It is unfortunate that your experience with Easy InnKeeping was not upto your expectations. It is our continuous endeavor to enhance client satisfaction. We value your feedback as it has helped us to greatly improve Direct Connect functionality through our channel manager and have made some remarkable progress along the way. We look forward to the opportunity to service your property again in the future. Team EIK ZC Zac C. Marketing and Sales Manager Hospitality Used the software for: Less than 6 months ### "A truly customizable PMS software with fantastic customer support from the GraceSoft team!" March 6, 2026 4.0 The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience! The system has great value for what you pay for (property management, CRM, and email management all in one), and the team has been so responsive to all of our business's questions and needs. Pros I liked the simplicity and ease of use with the system interface. It is easy to find where certain controls and functions are located. Having online booking capabilities is an amazing addition for our business, as we previously have been unable to do. Plus, the team is very accommodating of what our business needs are, and the team is quick to respond to any questions or roadblocks! Cons As a company that is still growing, there were some aspects that still need to be updated and "modernized." For example, the capability of adding additional guest names directly to a reservation. As an all-inclusive resort that is very intentional with details, we want to know the names of all our guests. However, we've been informed that this is a capability that Easy Innkeeping is soon to roll out! Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing GraceSoft Easy InnKeeping Quick, responsive customer support and the ability to meet our business needs Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Didn't have an online booking engine that fits our business's needs Review Source Response from GraceSoft March 12, 2026 Thank You Zac, for this great feedback. We are excited to help and work with Vista Verde Ranch. Yes the CRM is being updated to allow for multiple guests on a single reservation. We should have it live in April 2026. DA Diane A. Owner Hospitality Used the software for: 2+ years ### "An exceptional business tool for the small innkeeper or B&B owner" April 10, 2018 5.0 Pros The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it! Cons Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it. Review Source GI Genesis I. Hospitality/Tourism Hospitality Used the software for: 1-2 years ### "I like Gracesoft Easy Innkeeping continued improvement quality" July 25, 2021 5.0 I have been using the software product for running my hotel business for two years. The software meets all of my needs coupled that the software customer support is excellent and saves time. I like the way it sends quick confirmation reports to our customers. The recent interface with VRBO upgrade shows they are constantly improving the software. Recommending it to new users to try, it will easy their business stress. Pros Reservations can be done across all devices like phones, computers, iPads etc. Cons Changes in reservation when made, sometimes seems difficult to do because of up to date features that has been installed. Review Source BH Barry H. Broker/Owner property mngt company Real Estate Used the software for: 2+ years ### "it makes managing a number of condos much easier" August 29, 2017 5.0 it makes keeping reservations alot easier to keep track of. Pros colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter Cons it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point. Review Source Response from GraceSoft September 12, 2017 Dear Barry, Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available! Thank you for choosing Easy InnKeeping AB Alix B. Guest Relations Manager Hospitality Used the software for: 6-12 months ### "Very happy with this product" February 11, 2022 5.0 Pros Easy InnKeeping has made a huge improvement to our processes for scheduling and managing reservations. It is fairly intuitive to use, good functionality for creating and changing reservations, emailing guests, etc. I appreciate that the support staff is available, listens to suggestions and generally responds quickly. Cons The setup process was challenging and I could have used more and better training and follow up from the sales team during that process. Once we were up and running, it has been pretty smooth sailing but getting to that point was frustrating. Worth it in the end I would say as I have been overall very happy with the product. Reason for choosing GraceSoft Easy InnKeeping Good price for a good product Review Source Response from GraceSoft March 2, 2022 Thank you Alix for your review. We hope to keep the upgrades coming. VR Verified Reviewer Product Manager (Growth, Operations, Risk) Computer Software Used the software for: 1-2 years ### "Amazing team & product" April 16, 2018 5.0 Pros It's helped me expand and grow my vacation property rental company to a level that I couldn't have even imagined Cons The product is great except it would have been really nice if it was a tad easier to setup. Support is helpful though Review Source AE Andrei E. President Hospitality Used the software for: 2+ years ### "Good product for a reasonable price." February 22, 2022 5.0 We are 40 rooms Inn and were using GraceSoft for a long time. Help was always available when we needed it. Pros User-friendly, great price, help is always available in a short time. Cons Good enough for the price. Could be more features. Reason for choosing GraceSoft Easy InnKeeping User-friendly, good price, help is always available. Review Source Response from GraceSoft March 2, 2022 Thank You so much for using our system for a long time. We value your feedback SM Sahidur M. General Manager Hospitality Used the software for: 2+ years ### "Very easy to access and use" May 31, 2017 5.0 Pros You can check pretty much everything and status recode etc. Printable. It has also inventory control provisions. Cons Not really. But one thing I should really like say that in the of enter the guest information need to click at least 2 times . If it fixed it will be the best software in the market. Review Source CD Conrad D. Manager Hospitality Used the software for: 1-2 years ### "Easy to use software." November 8, 2016 4.0 It took some time to set up, but now that it is set up it's an easy software to use. Ties in with our website easily, customers can book directly from our web site. Pros Easy to use. Integrates with our website so customers can book on line. Cons When entering data, refresh rate can be slow. For example, when entering a reservation, refreshes after entering data in each field, rather than after the information for the reservation is completed. Review Source NR Nikki R. Director of Hospitality Hospitality Used the software for: 6-12 months ### "Gracesoft Service is on par with ease of use" January 25, 2017 4.0 The Easy Inn keeping system is easy to understand and use. The more I use the product, the more I learn about the functions. If ever a problem, the customer service team is always up for the challenge. Pros The ease of use and understanding Cons Some features are difficult to maneuver for the first time, but once you've done it a few times it sticks Review Source LH Lori H. General Manager Hospitality Used the software for: 2+ years ### "Never had any issues that customer service did not promptly help to fix." August 22, 2017 5.0 Pros System is very easy to train new staff on. Reporting and making changes on system is very easy. Love that I can auto generate letters to each & every guest! Review Source MD Mark D. Owner Used the software for: 1-2 years ### "Very user friendly site with a great support team. Always able to reach them when I need assistance." August 28, 2017 5.0 Pros The software is easy to use. I like the calendar feature to see my availability. The reports are also a big help to plan for upcoming weeks. Cons Sometimes difficult to use features on my mobile device. I think a more simple way to block rooms on my mobile device would be helpful. Review Source BH Brad H. owner Used the software for: ### "Thanks for the support" August 19, 2011 5.0 Highly recommend Gracesoft for your property management, booking and all your resort related software. Pros We recently shopped the internet and interviewed countless lodge owners in an effort to find the perfect application for us to convert to. We found it with Gracesoft and Easy Innkeeping. The entire staff knows us and never is too busy to stop and help. The owner actually came to see us one day, just to help understand what we were all about. Thanks Gideon. Yall are doing a great job and thanks for all the help. Cons Point of sale integration, which Gideon is working on and we want to be a test site for it. Review Source JR Jeremiah R. Used the software for: ### "Intuitive Property Management" November 8, 2016 4.0 is as straightforward as its title implies. Providing comprehensive calendar overviews, direct settlement options, a variety of reservation status classifications, efficient letter templates, and non-taxing performance requirements all but ensure my recommendation of the product to accommodation businesses of any size. Review Source rH rhonda H. Used the software for: ### "Stress free" November 30, 2016 5.0 We went from doing all business off paper to turning over to easyinnkeeping which made my life stress free. There customer service is EXCELLENT and always available. Review Source CH Catherine H. Used the software for: ### "Hostel review" November 15, 2016 3.0 seems slow, especially adding multiple rooms (ie for groups). Other than that I haven't encountered any problems, support is great Review Source JB Joyce B. Owner Hospitality Used the software for: 1-2 years ### "GraceSoft Easy InnKeeping Review" February 10, 2022 5.0 Great exoerience. Pros Easy to reservation creation and management system Cons Printing out schedules by month or other time periods to one page. Review Source PA Paula A. Owner/Operator Used the software for: 2+ years ### "Great Software for Running Your Guest Lodging/Vacation Rental Business" November 30, 2016 5.0 I have been using this product for running my vacation rentals and b&b for over 15 years. Although I use a variety of booking services, Easy Innkeeping is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it! Pros Visual view of bookings across units by month. Cons Sometimes a bit finicky on my iphone. I use 90% of time on my laptop and use ipad for bookings when I am mobile. The size of the ipad is perfect for the monthly view graphic which is a wonderful way to check availability when away from home. Review Source MW Matthew W. Co-owner Hospitality Used the software for: 2+ years ### "Excellent Company and Excellent System" November 8, 2016 5.0 I love most of the system. I bought it years ago because of its ease of use and style. I needed something with icons and pictures that would trigger my memory! 2 small issues. Guest Name field won't accept anything with hyphens or extra marks. So hyphenated names or names with umlauts etc never work. It's very odd. Secondly the viewing pain for CC done allow one to use when updating a payment or refunding. I have to pull out a paper to write the number down, then retype it into the field. Seems like there should be an easier way. Pros Ease of use. Colors and icons are clearly visible. Cons Name field won't allow hyphens or any marks. Review Source JH Jack H. Used the software for: ### "Comprehensive software but...." January 5, 2016 2.0 But it seems to be in its infancy. Not sure if this is a startup company with a great future or an ancient technology on its way out. Parts of this software seems to have some great features but the implementation is sloppy and buggy. We have been evaluating this company for quite a few months now and needless to say we are concerned about its future. Sometimes they miss the mark with some of the most basic features but then excel in other areas. Our confidence has been tested several times and unfortunately we feel it is not ready for prime time for larger companies. Might be ok for a mom and pop with a couple of customers a months but larger hotels and resorts will most likely find it falls short on speed, accuracy and customer service. The most troubling aspect we ran into was having customer service, who is the same guy over and over, eventually just ignore us over bugs that they could not figure out. Review Source Response from GraceSoft November 23, 2016 We are pleased to receive feedback. We have always valued client feedback in the continued improvement of Easy InnKeeping software services. Our core product, Easy InnKeeping has been in the market since 1999, and the features you are referring to as \`excelling¿ I would guess refer to some of those features. According to our records, you did have some challenges with implementation of a newer interface called \`Direct Connect¿ which connects our Easy InnKeeping service with OTAs like Expedia and Booking.com . We certainly apologize for the frustration that you and a few other clients experienced during implementation of this interface end of 2015. We have since been able to address these issues and our implementations of the Direct Connect interface since the 2nd quarter of 2016 have proven stable and smooth. LW Lauren W. Director Hospitality Used the software for: 2+ years ### "Overall it is good" August 28, 2017 5.0 Easy use for all of my staff. Convenience for ownership. Sometimes the email confirmations are messed up though. Different fields don't read certain email addresses or names so hopefully that will get fixed. Pros Updates all the time. Color coding. Guest functions are easy to setup. Live chat is nice. It is easy to update the profiles. Cons Customer support can be difficult sometimes. Some of the functions are not the best. Group bookings aren't easy. Review Source Response from GraceSoft September 12, 2017 Dear Lauren, Thank you for your feedback. We are working on some design changes to make group bookings more user friendly. DA Diane A. Owner Hospitality Used the software for: 2+ years ### "The program isn't set up to handle the way I book for my retreat. But the team customized it for me!" August 22, 2017 5.0 Previous to using EasyInnkeeping, I was using Excel + Quickbooks + Google Calendar. This makes life SO much easier! Pros Tech support - 9 years ago when I started using the program, I had difficulty customizing it to handle the parameters for my retreat facility. The team was able to give me workarounds that make it work for me! Cons Sometimes it doesn't work the way I expect it to - sometimes status on the calendar doesn't show properly. I experience a little bit of difficulty editing the confirmation letters. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.