# Icon Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Icon Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more.

Source: https://www.capterra.com/p/242149/VoiceFriend/pricing

---

# 

 Icon Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Icon

## What is Icon?

Go Icon is the premier all-in-one engagement, communications, and experience management software platform built for senior living. Trusted by more than 2,500 communities nationwide and in Canada, Go Icon empowers operators to shape strategy, fortify culture, mitigate risk, enhance NOI and deliver transparency for investors and owners. Residents, families and staff benefit from intuitive features that manage and personalize life enrichment and streamline daily workflows. At the heart of a robust suite of customizable modules is Smart Aging™ AI, Go Icon’s proprietary artificial intelligence engine, designed to redefine the resident experience and support staff with powerful, time-saving tools. Well-known for white‑glove customer support, Go Icon consistently boosts resident and family satisfaction scores and trims costs by replacing redundant workflows and multiple point‑solutions.

## What is Icon used for?

[Long Term Care](https://www.capterra.com/long-term-care-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Nursing Home](https://www.capterra.com/nursing-home-software/)

Top alternative

Featured

Overall rating

Based on 25 user reviews

Reviews sentiment

Positive

96%

Neutral

0%

Negative

4%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Icon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://goicon.com/&name=Icon)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Icon

4.7 (25)

VS.

[4.3 (47)](https://www.capterra.com/p/23520/MatrixCare/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (25)

Ease Of Use

4.4 (41)

Value For Money

4.4 (21)

Value For Money

4.1 (23)

Customer Service

4.6 (24)

Customer Service

4.3 (29)

## Icon alternatives

Highest Rated

[4.8 (43)](https://www.capterra.com/p/163319/StoriiCare/reviews/)

Starting price

Contact vendor for pricing

[4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/)

Starting price

$1.00

Per User, Per Month

[4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/)

Starting price

$0.01

Per User, Per Month

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/242149/VoiceFriend/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

3.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Communication Management

4.6 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

HIPAA Compliant

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Attendance Tracking

3.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Track the attendance of specific individuals or groups

Compliance Management

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Reminders

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Timed notification for any upcoming task, deadline, appointment, or activity

Icon 33 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Track the attendance of specific individuals or groups

Track and manage schedules and meetings via an integrated calendar

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Store, manage, and track all electronic documents in a centralized location

Digitally sign online documents

Plan events and/or activities

Use AI to generate content in the form of text, images, videos, etc.

Compliant with HIPAA, which sets standards for sensitive patient data protection

Access software remotely via mobile devices

Allows medical providers to engage patients in a variety of ways to ensure their health.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow organizations to streamline the check-in process for visitors.

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (25)

4.6

Based on 25 reviews

## Pricing

Value for money

4.4 (21)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (21)

4.4

Based on 21 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[

isolved](https://www.capterra.com/p/164417/iSolved/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

RealPage](https://www.capterra.com/p/183247/Real-Page/)[

ALIS](https://www.capterra.com/p/96648/ALIS/)[

MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (24)

4.6

Based on 24 reviews

## User reviews

Overall rating

4.7

Based on 25 reviews

Filter by rating

5(19)

4(5)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

JS

Jennifer S.

Director of Life Enrichment

Hospitality

### "good work in progress"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

April 6, 2023

I see is a good work in progress. With so many features and just some items that need just a little more tweaking this could be the best program I came across in my 15 years of senior living experience with the use of technology for the communities.

Pros

great source and information to be placed on residents' phones and computers.

Cons

Announcements sent to residents' emails could just show the announcement no matter how many have been posted instead of having to wait 30min - an hour in between posts of announcements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Shareen K.

Dir. Wellness and Resident Services

Hospital & Health Care

### "It's everything we need"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2023

Customer service is wonderful. I have made suggestions of something that I think would be useful and they take that information to their team and have incorporated or made the changes. They listen. And they are very timely in their responses.

Pros

Icon captures everything our organization needs and it is so easy. I really like that I am able to retrieve so much information once I schedule an activity on the calendar. I can take attendance, assign dementions of wellness, retrieve data and run reports. It is extremely efficient and very user friendly.

Cons

I can't think of a thing I don't like. It does it all.

Reasons for choosing Icon

It did everything we needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Sandra B.

Life Enrichment Director

Hospital & Health Care

### "Good if you have the equipment for it."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

March 16, 2023

It has had it's ups and it's downs. Mostly since just having to play with the program to learn it on our own, we have been able to do this and are doing fine now.

Pros

It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities.

Cons

When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge.

Reasons for choosing Icon

I guess they thought it was the best for the money they wanted to spend

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Maggi B.

Resident Services Director

Hospital & Health Care

### "Icon review from Maggi Blizzard, Trinity Oaks"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

March 13, 2023

Our residents are happy overall with the product. it is easy to navigate. Am having problems with deleting folks that have moved or died. After taking them out with the transition timeline, they still appear when you scroll through the directory. need help with that.

Pros

Product is fairly easy to use. We do not integrate with other systems at this time. Help desk is extremely helpful. Management team is hard to get ahold of. Do not get back to you in a timely manner.

Cons

Having to delete and reload a document is time consuming and inconvenient. Having all kinds of issues with the Alexa portion of this program. Still not able to get them up and running. Very disappointing. Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly.

Reasons for choosing Icon

Overall presentation, similarity to our previous product, cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Alexis A.

Activities Director

Hospital & Health Care

### "Caremerge (Icon) Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2023

Very straightforward and user-friendly (both from a resident standpoint and admin)

Pros

I love how easy it is to use, not only from an administrations standpoint, but from a resident standpoint as well. Not to mention, the staff is extremely accessible and helpful as questions arise!

Cons

Sometimes it makes accessible information that only administrators should have access to (like religious preferences, relationship status, etc.)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Jody L.

Director of Development

Hospital & Health Care

### "Great communication tool! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 8, 2023

Pros

It is easy to add new users, it is easy to send out mass communication, and we received high marks for communication throughout the pandemic.

Cons

There are little nuances that need tweaking. For example, when I add a new staff member, it says I am not authorized to view their profile. I have to log off and then log back in to be able to add their cell number in their profile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Michelle A.

Life Enrichment Director

Health, Wellness and Fitness

### "Basic use is fine, missing opportunity for higher quality product"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

March 8, 2023

Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to take place.

Pros

Offers different calendars. Does not have any major bugs. I like the groups and community engagement.

Cons

Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TD

Tamara D.

admissions coordinator

Hospital & Health Care

### "Great product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2022

i have used VoiceFriend for over 4 years and i have trained many many staff on how to use this great software.

Pros

i like the fact that i can communicate with the staff about important meeting reminders, scheduling, and many other key topics when i cannot get them all in the building at once.

Cons

i wish they had a mobile app feature that could be utilized for remote purposes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 1, 2022

Hi Tamara, Thank you for sharing your feedback. Much appreciated! VoiceFriend has a mobile app that you can use. If you need help accessing it please feel free to send an email to support@voicefriend.net and we'll be happy to get you set up. Regards, Bonnie

DN

Darla N.

Inservice Director

Hospital & Health Care

### "VoiceFriend Comments..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 24, 2022

It is helpful in sending messages and notices to our families, residents, staff and vendors. it can be completed timely and efficiently.

Pros

The ease of use and fewer steps are super helpful. Is a much more efficient .

Cons

I would like to be able to access a person via the last name, that would be very helpful in our industry I think.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 30, 2022

Thank you Darla :) !

JT

Jacqueline T.

LNHA

Hospital & Health Care

### "Delivers instant communication with staff and families"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 24, 2022

While we typically use VoiceFriend for staffing purposes it became an invaluable tool for notification during the Covid pandemic to inform both family and staff about exposure. The ability to instantly notify all parties of any pertinent information has been streamlined due to VoiceFriend. We do all family, patient and staff notifications through VoiceFriend.

Pros

Our facility uses VoiceFriend daily to communicate staffing openings for our nursing department. We are able to instantly contact all staff in a seamless manner to alert them for availability to work.

Cons

The formatting is all screwed up when you cut/paste from a Word doc into Voicefriend. Groups could be easier to format.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2022

Hi Jacqueline -- Thank you for sharing your feedback with us. Much appreciated! I will share your insight on challenges related to cutting and pasting from Word with our product team so they can develop a solution.

[View all Reviews](https://www.capterra.com/p/242149/VoiceFriend/reviews/)

Popular comparisons

[SNF Metrics vs Icon](https://www.capterra.com/compare/242149-10012881/VoiceFriend-vs-SNF-Metrics) 

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