--- title: "RingCX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RingCX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/242186/RingCentral-Contact-Center/" page_type: "product" language: "en" --- # RingCX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingCX ## What is RingCX? RingCX is an AI-powered contact center solution designed to optimize customer engagement. It provides rich omnichannel support, combining voice, video, SMS, email, chat, and 20+ digital channels—including social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp. With a unified interface, agents can manage interactions from a single pane of glass. Deployment is quick and straightforward, thanks to a centralized administrative interface, enabling setup within days instead of weeks. The platform integrates seamlessly with RingEX, allowing agents to collaborate with internal experts for improved first contact resolution. RingCX's pricing model is designed for predictability and cost savings, offering unlimited domestic minutes to streamline budgeting. This comprehensive solution aims to enhance customer experience and operational efficiency before, during, and after interactions. ## What is RingCX used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 258 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 7% Pros & cons Extensive customizable functionality Streamlined and intuitive experience Slow and unhelpful assistance Starting price $65 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2026 - Predictive Dialer / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Call Center / 2025 - Call Recording / 2025 - Contact Center / 2025 - Customer Experience / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ringcentral.com/&name=RingCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingCX 4.2 (258) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $65 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (250) Ease Of Use 4.8 (884) Value For Money 4.1 (160) Value For Money 4.7 (795) Customer Service 4.2 (201) Customer Service 4.8 (815) ## RingCX alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) ## FAQs about RingCX Overview ### What problems does RingCX solve? RingCX solves missed calls, clunky call routing, scattered customer communications, and weak visibility into agent performance by combining voice, text, voicemail, recordings, transcripts, and real-time dashboards in one system. Call centers, support teams, sales reps, managers, and small businesses benefit most from easier remote handling, faster queue changes, and simpler administration. Answer based on 79 reviews Overview ### Which roles and teams benefit most from RingCX? RingCX benefits operations leaders, business owners, and customer-facing administrative teams that manage high call volumes and service coordination. Legal staff, dispatchers, and credentialing specialists use it to route inquiries, document conversations, and speed response times, while IT managers and directors support deployment, call quality, and system reliability. Answer based on 239 reviews Overview ### What company size and industries is RingCX built for? RingCX is built for businesses of all sizes, with the strongest fit among small businesses at 80% of reviewers, followed by midsize companies at 12% and enterprises at 8%. It appears most often in Law Practice at 8%, Medical Practice at 7%, and Construction at 6%. Answer based on 258 reviews Features and Usability ### What are the key features of RingCX? RingCX includes core contact center features like automatic call distribution, call routing, IVR, call recording, and real-time reporting. Reviewers also highlight its unified agent interface, mobile access, voicemail transcription, text messaging, and fax management. Differentiators include visual IVR editing, multi-channel communication, and Salesforce integration for lead and call workflows. Answer based on 154 reviews Pricing ### How much does it cost and what fees or limitations are included? RingCX starts at $65/user/month, and a free trial is available. Reviewers say the single RingCX plan includes features like AI, integrations, and virtual attendant, with mixed value sentiment: some call it affordable and worth the price, while others say it feels expensive, reporting limits, and unexplained billing charges. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does RingCX integrate with? RingCX integrates with HubSpot CRM and the WhatsApp Business API, based on reviewer mentions. Its official catalog also shows more than 100 integrations, including Asana, Box, Aha!, Avoma, Calabrio ONE, and Chili Piper, covering CRM, messaging, collaboration, analytics, and contact center workflows. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on RingCX? RingCX is relatively easy to onboard for agents and small teams, with many users saying the interface is self-explanatory or needs little training. Training is available through in-person sessions, live online sessions, webinars, videos, and documentation. Admins and teams handling setup, reporting, or advanced features usually need more time and support. Answer based on 12 reviews Getting Started and Support ### What customer support options does RingCX offer, and how do users rate the experience? RingCX offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experiences are mixed: many describe polite, patient, responsive agents and helpful follow-up, while others report long wait times, slow email replies, inconsistent issue resolution, transfers, and difficulty reaching the right person. Answer based on 68 reviews Phone support ### How well does RingCX handle business phone calls? RingCX handles business phone calls well for many teams with reliable VoIP, call routing, texting, voicemail, and device flexibility. Small businesses and remote offices often like the easy setup and clear audio, though some users mention admin complexity, notification issues, occasional outages, and limits around voicemail access or call handling. Answer based on 154 reviews ## Who uses RingCX? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive customizable functionality 83% positive reviews out of 35 Most reviewers indicate features are plentiful, flexible, and easily tailored to suit various business requirements. Srushti B. Administrative assistant, 201 - 500 employees. "I like the popup feature from the extension that appears whenever I hover my cursor over any contact number." Slow and unhelpful assistance 43% negative reviews out of 60 Most reviewers report customer support is difficult to reach, slow to respond, and rarely resolves issues effectively. Connor S. Brokerage Operations Associate, 2 - 10 employees. "We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails." Streamlined and intuitive experience 93% positive reviews out of 28 Most reviewers describe ease of use as a major benefit, highlighting simple setup, navigation, and daily operations. ## Features AI summary Based on 1,279 Contact Center reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) RingCX supports all three features that reviewers rate most important: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more effectively, and route calls to the right agents faster, allowing teams to improve response times and deliver more consistent customer service. Caller ID 4.2 (23) 78.26% of 23 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 4.3 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 3.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.2 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.4 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.1 (32) 71.88% of 32 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria RingCX 108 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Forecasting: Form predictions based on past and present data/trends - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Labor Forecasting: Predict labor requirements based on past and present data/trends - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (208) 4.3 Based on 208 reviews ## Pricing Value for money 4.1 (160) Free Trial [View pricing plan details](https://www.capterra.com/p/242186/RingCentral-Contact-Center/pricing/) RingCX $65.00 Per User,Per Month It includes: - Virtual Attendant - Third-party Integrations - Workforce Engagement Management - Multi-Language - Artificial Intelligence (AI) RingCentral Contact Center Custom Quote Available It includes: - Proactive outreach - Advanced voice
(Inbound, Outbound) - Advanced IVR, omnichannel
interaction designer - Dialer - preview, predictive, 
progressive - 30+ digital channels - Call, screen, and digital recordings - Real-time and historical reports - Unlimited domestic minutes Value for money 4.1 (160) 4.1 Based on 160 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (201) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (201) 4.2 Based on 201 reviews ## User reviews Overall rating 4.2 Based on 258 reviews Filter by rating 5(140) 4(70) 3(30) 2(7) 1(11) Mentioned topic Sorted by most recent Ryan P. Speech Language Pathologist Medical Practice ### "Very reliable phone and fax! Texting is mostly good." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2026 My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. LL Lidia L. medical assistant Hospital & Health Care ### "best phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. CM Coral M. Sales Associate Education Management ### "Ring Central" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 9, 2026 Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. SL Shagontha L. Customer service Renewables & Environment ### "Pretty cool app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 7, 2026 It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. Pros how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. Cons The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hey Shagontha, we appreciate your feedback! It is fantastic to hear that RingCX is serving you well as a simple, non-complex tool for reaching customers, setting appointments, and dialing out with an intuitive interface. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Ian F. Marketing Equipment Manager Consumer Goods ### "Ring is an easy to use VIOP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! Cayla F. Paralegal Law Practice ### "We love ring central! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. AN Anonymous User Director of Sales and Marketing Internet ### "Functional But Not User Friendly" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2026 Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! Sera A. Realtor Real Estate ### "Ring central for all calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2026 Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. HB Holly B. Resolution specialists Consumer Services ### "RIngcentral CX is a great product for small call centers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2026 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! KH Karen H. Attorney Law Practice ### "Good product and value." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 14, 2026 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! [View all Reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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