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Deliver a better customer service experience with RingCentral Contact Center. With skills-based routing, agent management, and real-time insights, your agents can provide immediate, helpful service at any time on any channel.
Provider
RingCentral
Located In
United States
Foundation
1999
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Videos, In Person, Webinars, Documentation
Support
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)
Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.
Content Source: RingCentral Contact Center
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Reviewers have mixed feelings about the customer service provided by RingCentral Contact Center. They appreciate the persistence of the employees in following up to ensure client satisfaction and the overall quality of service, which many find professional and reliable. On the downside, some users feel that customer treatment is lacking, citing long account validation times, misleading information about service features, and a perceived lack of appreciation for long-term customers, which has led to dissatisfaction for some.
Users find RingCentral Contact Center beneficial for team collaboration, especially in a virtual team environment, as it offers multiple options for calling, video meetings, and customization. They value the tool's ability to support small to mid-sized teams and facilitate communication regardless of team members' locations. However, some users have encountered issues with team chat notifications, call connection problems, and the outsourcing of support services, which they believe could be improved to enhance the overall collaborative experience.
Pros
THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
Cons
Sometimes there is a small delay if you are working remotely.
RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription.
I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.
The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
Most Recent Video User Review for RingCentral Contact Center
SEE ALL VIDEO REVIEWS
Very pleased
Joshua S.
"RingCentral is the best!"
Pros: I like how it is easy to use for communicating with our client
Cons: It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best
"Ring central for all your calling neeeds "
Overall: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business
Pros: I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails
Cons: I have no complaints - I love and stand by Ring central
"RingCentral is the best."
Overall: Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.
Pros: RingCentral is super friendly user for back office agent like me who has an incredible feature including close to perfect transcript, auto-recording call, & easy to use design & lay out.
Cons: None that I know of. Can't really think of any I swear!
"Preadory billing after failing to replace leased phone"
Overall: Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.
"good for remote workers "
Overall: It was an ok experience good for remote workers
Pros: this is good for remote workers to get office calls thru instead of using personal phone
Cons: The lack of knowledge they often did not have the answers to help when system was down
