# RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingCX the right Contact Center solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/ --- RingCX 4.2 (258) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of RingCX Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations.“ June 15, 2026 SL Shagontha L Customer serviceRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “The time it takes to update the app and the callback system is kind of laggy. But not too bad.“ May 7, 2026 CN Cici N AttorneyLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well.“ November 18, 2025 LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The biggest drawback was the learning curve for advanced features and reporting.“ June 15, 2026 YG Yoel G Sales ManagerPublishing, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard.“ May 3, 2025 Daria J Marketing AssociateMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.“ August 25, 2024 AT Allan Del Cris T Credentialing SpecialistStaffing and Recruiting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful!“ September 3, 2025 Ian F Marketing Equipment ManagerConsumer Goods, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It is almost impossible to tell who is callling you from a transferred call.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiersten M. SDR Information Technology and Services Used the software for: 1-2 years ### "RingCentral" September 17, 2024 5.0 Pros Easy to use, easy integrations with Salesforce and Groove Cons Can delay quite a bit, causing calls to fail Review Source HB Holly B. Resolution specialists Consumer Services Used the software for: 6-12 months ### "RIngcentral CX is a great product for small call centers " February 1, 2026 5.0 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review Source Response from RingCentral February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! bE brittany E. negotiator Legal Services Used the software for: 1-2 years ### "negotiator" June 2, 2025 3.0 Pros That we can use this on a app on a phone or via the computer. This helps with everyday communication. Cons I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. Review Source Response from RingCentral June 3, 2025 Thanks so much for sharing this feedback. We'd like to look into this further and see the review team can assist with visibility regarding the downtime you're experiencing. Reach out to us at Review@RingCentral.com VR Verified Reviewer BDM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Yes to RingCX" January 5, 2026 4.0 I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms Pros Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support Cons Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task Review Source Response from RingCentral January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX has been easy to navigate and has provided the functionality you need to stay productive in your daily tasks. We would like to investigate these interruptions further to help ensure a smooth process for you. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can. Thank you for choosing RingCentral! KH Karen H. Attorney Law Practice Used the software for: 2+ years ### "Good product and value." January 14, 2026 4.0 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review Source Response from RingCentral January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! CN Cici N. Attorney Law Practice Used the software for: 2+ years ### "Works on the Go and Is Great Tool" November 18, 2025 5.0 Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. Pros I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. Cons With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. Review Source Response from RingCentral January 8, 2026 Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici! SC Sam C. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Get service for call centers" October 27, 2025 5.0 Pros Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form. Cons It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam! CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Easy to use, effective. " December 19, 2025 4.0 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review Source Response from RingCentral January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! ZC Zuleika C. Sr Field Ops supervisor Construction Used the software for: 1-2 years ### "Ring central SQS" September 14, 2025 4.0 Is a good experience I like the function of it The way it keeps tracks of the data I would recommended to other people Pros The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls. Tracks also the duration time of calls Cons Sometimes the system will be down and it will take long to come back up. In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly Review Source Response from RingCentral January 8, 2026 Hey Zuleika, we are happy to hear that the ability to track incoming and outgoing calls, along with call durations, has provided you with the data you need to manage your business effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your loyalty and for recommending RingCentral to others! LS Liz S. Business Development Medical Devices Used the software for: 1-2 years ### "RC is one of the better CRM available. " November 23, 2025 5.0 So fantastic when starting a new project with leads and customers. Love how easy it was to keep track of SMS and emails, voicemails. Pros Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well. Cons Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options. Review Source Response from RingCentral January 7, 2026 Hi Liz, we are thrilled to hear that you are enjoying our phone support, finding value in our SMS tools, and having a fun experience while starting new projects with your leads. If you are interested in sharing more about your experience, please reference this review and email the Review Team at review@ringcentral.com. Thank you for being a valued RingCentral customer! SF Simon F. Arborist Consumer Services Used the software for: Less than 6 months ### "Works for simple setups" January 13, 2025 3.0 I felt this was average software with average support. We moved away after a short time. Pros The call quality was fairly good all of the time. Cons It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing RingCX I moved back after a short time so didn’t stay with RingCentral Review Source EG Erika G. Travel Recruiter Human Resources Used the software for: 1-2 years ### "RingCentral keeps us connected" October 9, 2024 4.0 Pros The Contact Center is user friendly and easy to navigate. Cons Some of the setting features can be a bit confusing but the resource center is very helpful! Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Cost of the product as well as feature accessability Review Source YG Yoel G. Sales Manager Publishing Used the software for: 6-12 months ### "Very good!!!" May 3, 2025 5.0 My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools Review Source RW ROBERTA W. Referral Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to use with many access options" March 28, 2025 4.0 very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera Cons I like the phone in option but it is a lot of codes and passwords but I understand for security Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do not waste you time and money unless you have endless time to waste" February 12, 2025 1.0 Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. Review Source JG Jamie G. Radiology Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Novice User of Ring Central " May 8, 2025 5.0 I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Review Source SB Sydney B. Paralegal Law Practice Used the software for: 2+ years ### "Love RingCentral" December 11, 2024 5.0 My overall experience with RingCentral has been great! Pros That you can text your clients from the app Cons There was not much I did not like about RingCentral it is a great communication app Review Source KDD Kent Dominic D. Sales and Marketing Consumer Services Used the software for: Less than 6 months ### "RingCentral Integration with HubSpot" January 29, 2025 5.0 We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. Pros I like that it can be integrated into HubSpot. Cons I have not encountered such with RingCentral. Review Source JT Jamie T. Facilities Non-Profit Organization Management Used the software for: 1-2 years ### "Great App!!" November 21, 2024 5.0 Overall experience was great especially when away from the office Pros Ease of use and allows coworkers to communicate with one another. Cons It sometimes did not operate as it should but it was only brief Review Source AT Anna T. Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "Great experience " September 27, 2024 5.0 Generally overall great app. I used it in 2 jobs and had no issues. Pros It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. Cons Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. Review Source TH Trae H. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "RingCentral is essential " September 23, 2024 5.0 RingCentral makes tracking call data and responding to clients easy Pros Accurate call logs and voicemail transcription Cons Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info Review Source DA Debora A. SCheduler Hospital & Health Care Used the software for: 2+ years ### "Nothing beats RingCentral when it comes to call management" August 22, 2023 5.0 Pros Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it. Cons I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps. Review Source JM Jasmine M. Analyst Investment Management Used the software for: Less than 6 months ### "Ring central review" October 11, 2024 4.0 Pros I liked how easy it was to get in touch with someone Cons I don’t think it was super easy to use for a beginner Review Source TL Tung L. Accounting and HR Assistant Construction Used the software for: 1-2 years ### "Ring Central" August 3, 2024 5.0 It is positively and adequately complete its purpose for meeting and communication using technology. Pros It is helpful with attending seminars and online meeting. Cons Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious. Review Source aL aniss L. Manager and Streamer/Content creator Professional Training & Coaching Used the software for: 6-12 months ### "Great overall solution for call centers" April 21, 2022 5.0 Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer; Pros Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Reason for choosing RingCX Simply because I tried all other softwares before during my carreer and never saw a solution this complete Review Source Similar Products Featured ## Related categories [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.