# RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingCX the right Contact Center solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (256) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of RingCX Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Extensive customizable functionality 83% positive reviews out of 35 Most reviewers indicate features are plentiful, flexible, and easily tailored to suit various business requirements. Srushti B Administrative assistant, 201 - 500 employees. "I like the popup feature from the extension that appears whenever I hover my cursor over any contact number." Slow and unhelpful assistance 43% negative reviews out of 60 Most reviewers report customer support is difficult to reach, slow to respond, and rarely resolves issues effectively. Connor S Brokerage Operations Associate, 2 - 10 employees. "We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails." Streamlined and intuitive experience 93% positive reviews out of 28 Most reviewers describe ease of use as a major benefit, highlighting simple setup, navigation, and daily operations. ## Showing most helpful reviews Showing 1-25 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiersten M. SDR Information Technology and Services Used the software for: 1-2 years ### "RingCentral" September 17, 2024 5.0 Pros Easy to use, easy integrations with Salesforce and Groove Cons Can delay quite a bit, causing calls to fail Review Source KH Karen H. Attorney Law Practice Used the software for: 2+ years ### "Good product and value." January 14, 2026 4.0 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review Source Response from RingCentral January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! CB Chase B. Owner Hospitality Used the software for: Less than 6 months ### "Preadory billing after failing to replace leased phone" November 14, 2024 1.0 Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. Review Source CN Cici N. Attorney Law Practice Used the software for: 2+ years ### "Works on the Go and Is Great Tool" November 18, 2025 5.0 Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. Pros I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. Cons With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. Review Source Response from RingCentral January 8, 2026 Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici! TH Taralyn H. RCM Manager Hospital & Health Care Used the software for: 1-2 years ### "Quality business phone and fax are a necessity for successful operations" June 27, 2025 5.0 Ring Central allows me to save my contacts and mark them as a favorite. My phone number and fax are the same, which I absolutely love. The software requires little to no training because it is self-explanatory. I highly recommend Ring Central!!! Pros Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every phone call. Cons I haven’t been able to locate my sent faxes. I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent. I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that RingCentral is your favorite business phone software and that you are enjoying the clarity and the convenience of using the same number for both voice and fax. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your high recommendation and for being a loyal RingCentral customer! SC Sam C. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Get service for call centers" October 27, 2025 5.0 Pros Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form. Cons It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam! CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Easy to use, effective. " December 19, 2025 4.0 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review Source Response from RingCentral January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! ZC Zuleika C. Sr Field Ops supervisor Construction Used the software for: 1-2 years ### "Ring central SQS" September 14, 2025 4.0 Is a good experience I like the function of it The way it keeps tracks of the data I would recommended to other people Pros The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls. Tracks also the duration time of calls Cons Sometimes the system will be down and it will take long to come back up. In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly Review Source Response from RingCentral January 8, 2026 Hey Zuleika, we are happy to hear that the ability to track incoming and outgoing calls, along with call durations, has provided you with the data you need to manage your business effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your loyalty and for recommending RingCentral to others! LS Liz S. Business Development Medical Devices Used the software for: 1-2 years ### "RC is one of the better CRM available. " November 23, 2025 5.0 So fantastic when starting a new project with leads and customers. Love how easy it was to keep track of SMS and emails, voicemails. Pros Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well. Cons Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options. Review Source Response from RingCentral January 7, 2026 Hi Liz, we are thrilled to hear that you are enjoying our phone support, finding value in our SMS tools, and having a fun experience while starting new projects with your leads. If you are interested in sharing more about your experience, please reference this review and email the Review Team at review@ringcentral.com. Thank you for being a valued RingCentral customer! Daria J. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Not that great" August 25, 2024 3.0 While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls. Pros The Idea is great,porting the number is relatively easy, it comes with a voicemail. Cons There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting. Review Source RW ROBERTA W. Referral Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to use with many access options" March 28, 2025 4.0 very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera Cons I like the phone in option but it is a lot of codes and passwords but I understand for security Review Source PD Paul D. Education consultant Education Management Used the software for: 2+ years ### "RingCentral Review" November 23, 2024 5.0 Fairly positive, certainly one of the better contact centre tools I've used Pros Quality is clear, easy to navigate and intuitive GUI. Cons initial loading takes a little while and sometimes flashes as though missed activity but not the case. Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do not waste you time and money unless you have endless time to waste" February 12, 2025 1.0 Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. Review Source DT Delicia T. Quality and training manager Internet Used the software for: 1-2 years ### "good for remote workers " October 23, 2024 4.0 It was an ok experience good for remote workers Pros this is good for remote workers to get office calls thru instead of using personal phone Cons The lack of knowledge they often did not have the answers to help when system was down Review Source JG Jamie G. Radiology Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Novice User of Ring Central " May 8, 2025 5.0 I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Review Source VM Vanessa M. Peer specialist Education Management Used the software for: Less than 6 months ### "Recommend Ring Central" March 2, 2025 3.0 It's been good overall. I like the features available Pros It's calls are clear and no issues with quality of call. Cons The set up process was a bit long and needs edits once in a while Review Source SB Srushti B. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly Remommended" March 27, 2025 5.0 I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless. Pros High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. Cons Setup was bit complicated and needed IT help. Review Source VR Verified Reviewer Resident Services Manager Real Estate Used the software for: 1-2 years ### "Really Convenient with some Minor Issues" September 10, 2024 4.0 Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones. Pros I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone. Cons It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours. Review Source AT Anna T. Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "Great experience " September 27, 2024 5.0 Generally overall great app. I used it in 2 jobs and had no issues. Pros It’s convenient, you can download it to your cell phone as well. It’s easy to chat on any platform. Cons Sometimes faxes fail cause they’re too “large” and you have to send multiple faxes. Review Source TH Trae H. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "RingCentral is essential " September 23, 2024 5.0 RingCentral makes tracking call data and responding to clients easy Pros Accurate call logs and voicemail transcription Cons Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info Review Source TL Tung L. Accounting and HR Assistant Construction Used the software for: 1-2 years ### "Ring Central" August 3, 2024 5.0 It is positively and adequately complete its purpose for meeting and communication using technology. Pros It is helpful with attending seminars and online meeting. Cons Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious. Review Source SP Sabrina P. Customer Service Rep Insurance Used the software for: 2+ years ### "RingCentral " July 10, 2024 5.0 Overall exxperience with RingCentral is 10/10 Pros We love that we can record calls when we need too Cons We have not found anything we dont like Review Source VR Verified Reviewer Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Convenience but with cost" June 21, 2024 4.0 Pros One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones. Cons One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days. Review Source VR Verified Reviewer Prayer Team Coordinator Religious Institutions Used the software for: 1-2 years ### "Works for our 24/7 Prayer line and Prayer Team" February 17, 2022 5.0 People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus. Pros I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. Cons It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them. Review Source aL aniss L. Manager and Streamer/Content creator Professional Training & Coaching Used the software for: 6-12 months ### "Great overall solution for call centers" April 21, 2022 5.0 Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer; Pros Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Reason for choosing RingCX Simply because I tried all other softwares before during my carreer and never saw a solution this complete Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.