# RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingCX the right Contact Center solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (254) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of RingCX Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews CN Cici N AttorneyLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well.“ November 18, 2025 Ashish A DispatcherTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.“ June 21, 2024 YG Yoel G Sales ManagerPublishing, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard.“ May 3, 2025 KM Kyle M Customs Account AnalystTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months. “It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability“ June 16, 2025 RW Robert W Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks.“ June 5, 2025 Daria J Marketing AssociateMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.“ August 25, 2024 AT Allan Del Cris T Credentialing SpecialistStaffing and Recruiting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful!“ September 3, 2025 Ian F Marketing Equipment ManagerConsumer Goods, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It is almost impossible to tell who is callling you from a transferred call.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiersten M. SDR Information Technology and Services Used the software for: 1-2 years ### "RingCentral" September 17, 2024 5.0 Pros Easy to use, easy integrations with Salesforce and Groove Cons Can delay quite a bit, causing calls to fail Review Source ADCT Allan Del Cris T. Credentialing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Ring Central is the best!" September 3, 2025 5.0 Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. Pros I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful! Cons Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that RingCX is the magic tool helping you excel as a credentialing specialist. It is wonderful to know that our easy navigation, clear recordings, and AI-powered transcriptions are making a real difference in your daily workload. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer and for recommending us to others! CB Chase B. Owner Hospitality Used the software for: Less than 6 months ### "Preadory billing after failing to replace leased phone" November 14, 2024 1.0 Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. Review Source CN Cici N. Attorney Law Practice Used the software for: 2+ years ### "Works on the Go and Is Great Tool" November 18, 2025 5.0 Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. Pros I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. Cons With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. Review Source Response from RingCentral January 8, 2026 Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici! TH Taralyn H. RCM Manager Hospital & Health Care Used the software for: 1-2 years ### "Quality business phone and fax are a necessity for successful operations" June 27, 2025 5.0 Ring Central allows me to save my contacts and mark them as a favorite. My phone number and fax are the same, which I absolutely love. The software requires little to no training because it is self-explanatory. I highly recommend Ring Central!!! Pros Ring Central is my favorite business phone software for a lot of reasons. Ring allows me to send and receive faxes and text messages as well as make calls, store my contacts and show me a list of all incoming, outgoing and missed calls. My phone number and fax number are the same! I have never had an issue with my calls dropping. I have never had an issue with hearing an echo or having static in the line. Ring provides unbeatable clarity in every phone call. Cons I haven’t been able to locate my sent faxes. I was searching for a fax I had sent several weeks ago, and I was unable to locate the fax I created and sent. I have not had time to reach out to support to see where my sent faxes go and how long they are saves to Ring. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that RingCentral is your favorite business phone software and that you are enjoying the clarity and the convenience of using the same number for both voice and fax. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your high recommendation and for being a loyal RingCentral customer! SC Sam C. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Get service for call centers" October 27, 2025 5.0 Pros Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form. Cons It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam! CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Easy to use, effective. " December 19, 2025 4.0 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review Source Response from RingCentral January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! ZC Zuleika C. Sr Field Ops supervisor Construction Used the software for: 1-2 years ### "Ring central SQS" September 14, 2025 4.0 Is a good experience I like the function of it The way it keeps tracks of the data I would recommended to other people Pros The way it keeps track of call being made outgoing and also it keeps tracks of incoming calls. Tracks also the duration time of calls Cons Sometimes the system will be down and it will take long to come back up. In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly Review Source Response from RingCentral January 8, 2026 Hey Zuleika, we are happy to hear that the ability to track incoming and outgoing calls, along with call durations, has provided you with the data you need to manage your business effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your loyalty and for recommending RingCentral to others! PJ Paul J. Office Administration Construction Used the software for: 6-12 months ### "RingCX - Useful Office Tool" June 16, 2025 5.0 It's been great overall with helping to direct calls throughout the company. We utilize the notes feature to regularly tie details of a call to leads and jobs. Pros The AI notes for phone calls is really helpful to refer back to or share with our team. It's convenient having the forwarding and queue services on multiple devices. Cons I really wish they would integrate autocorrect into messages and texts. It's also not easy to import contacts you may already have on a device. Review Source Response from RingCentral January 8, 2026 Hey Paul, we appreciate you for providing us with your valued feedback! It is great to hear that our AI Call Notes are proving to be a game-changer for your team and that our multi-device forwarding is keeping your office connected seamlessly. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Paul! Daria J. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Not that great" August 25, 2024 3.0 While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls. Pros The Idea is great,porting the number is relatively easy, it comes with a voicemail. Cons There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting. Review Source EG Erika G. Travel Recruiter Human Resources Used the software for: 1-2 years ### "RingCentral keeps us connected" October 9, 2024 4.0 Pros The Contact Center is user friendly and easy to navigate. Cons Some of the setting features can be a bit confusing but the resource center is very helpful! Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Cost of the product as well as feature accessability Review Source RW ROBERTA W. Referral Coordinator Medical Practice Used the software for: 1-2 years ### "Easy to use with many access options" March 28, 2025 4.0 very satisfied as our office has 2 different locations its easy for the team to all be on and interface for training with another entity and still feel like a group training session Pros I like that I can use my phone to call in when I cant or dont have speakers and a camera Cons I like the phone in option but it is a lot of codes and passwords but I understand for security Review Source BQ Becci Q. Paralegal Law Practice Used the software for: 1-2 years ### "Must have for any office " January 7, 2025 5.0 Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text. Pros It does it all, text, calls, faxes. All in one place at a glance. Cons I don't have a complaint. It meats all our needs. Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do not waste you time and money unless you have endless time to waste" February 12, 2025 1.0 Frustrating, mind numbing, contemplating ramming my scissors through my eye socket. Imagine trying to get help from people that have no idea how to help. Sounds silly, but that's what's going on. They keep "escalating" the issue to the next person who is equally underqualified and we are still wothout service after their specifc instructions to resolve the issue only complicated and made it worse. Bait and switch customer service. Pros I did like to user interface, it was easy to send and receive SMS from customers, and the phone worked as expected. But still, I would not use them again. Cons Customer service is an endless loop of people who cannot provide solutions. Our SMS has been down for a week and a half, and I have spent hours on the phone with them trying to resolve. Great communication when your talking to sales, but once you sign up, you get the worst treatment ever. I'm on hold as I'm writting this. They will not let me speak to a supervisor, and no one understands the complexity of the issue we're dealing with. Review Source AR Ashley R. Legal Assistant Legal Services Used the software for: 6-12 months ### "Forever Access to Your Direct Work Line" December 21, 2024 5.0 I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls. Pros Your client calls automatically go to your cell phone whether you are away from your desk or out of the office. Cons I have no complaints. The app is everything you could ask for. Review Source JG Jamie G. Radiology Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Novice User of Ring Central " May 8, 2025 5.0 I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Review Source VM Vanessa M. Peer specialist Education Management Used the software for: Less than 6 months ### "Recommend Ring Central" March 2, 2025 3.0 It's been good overall. I like the features available Pros It's calls are clear and no issues with quality of call. Cons The set up process was a bit long and needs edits once in a while Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Positive Experience Overall" September 13, 2024 3.0 Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well. Pros I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place. Cons Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service. Review Source SB Srushti B. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly Remommended" March 27, 2025 5.0 I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless. Pros High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. Cons Setup was bit complicated and needed IT help. Review Source aA ash A. Director Marketing and Advertising Used the software for: Less than 6 months ### "very terrible" February 26, 2025 1.0 horrible experience terrible service just bad Pros i couldnt speak to anyone for anything positive to say Cons spent 2 hours on hold just to be hung up on Review Source KR Kenny R. move coordinator Consumer Services Used the software for: 6-12 months ### "Ring central review" September 19, 2024 5.0 overall experience is very good and i would recommend Pros it has the ability to record calls and text Cons Sometimes the system glitches and we are unable to get calls/text. this is rare Review Source JM Jasmine M. Analyst Investment Management Used the software for: Less than 6 months ### "Ring central review" October 11, 2024 4.0 Pros I liked how easy it was to get in touch with someone Cons I don’t think it was super easy to use for a beginner Review Source DA Debora A. SCheduler Hospital & Health Care Used the software for: 2+ years ### "Nothing beats RingCentral when it comes to call management" August 22, 2023 5.0 Pros Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it. Cons I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps. Review Source CL Carter L. Cost reduction consultant Information Services Used the software for: 2+ years ### "Functional and financially sound" May 13, 2024 5.0 Pros The system is wonderful, most beneficial for small businesses, pricing could be more competitive Cons Pricing gets out of control the higher your package gets Review Source VR Verified Reviewer Client Services Specialist Financial Services Used the software for: 1-2 years ### "Great tool for my setting" December 6, 2022 5.0 I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization. Pros Ease of use and the integration with Salesforce is the best feature for me. Cons I have not had the best experience with the web app, compared to the desktop app. Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/)