--- title: "RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RingCX the right Contact Center solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RingCX 4.2 (264) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RingCX Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations.“ June 15, 2026 SL Shagontha L Customer serviceRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “The time it takes to update the app and the callback system is kind of laggy. But not too bad.“ May 7, 2026 CN Cici N AttorneyLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well.“ November 18, 2025 LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The biggest drawback was the learning curve for advanced features and reporting.“ June 15, 2026 YG Yoel G Sales ManagerPublishing, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard.“ May 3, 2025 Ryan P Speech Language PathologistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Texting can be unreliable at times.“ June 26, 2026 SB Srushti B Administrative assistantHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “I like the popup feature from the extension that appears whenever I hover my cursor over any contact number.“ March 27, 2025 CM Coral M Sales AssociateEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “It's hard to fix those in the settings“ June 9, 2026 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian F. Marketing Equipment Manager Consumer Goods Used the software for: 6-12 months ### "Ring is an easy to use VIOP" April 15, 2026 5.0 Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. Review Source Response from RingCentral April 15, 2026 It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! LL Lidia L. medical assistant Hospital & Health Care Used the software for: 1-2 years ### "best phone system" June 15, 2026 5.0 Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. Review Source Response from RingCentral July 21, 2026 Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: 1-2 years ### "Functional But Not User Friendly" March 1, 2026 2.0 Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. Review Source Response from RingCentral March 4, 2026 Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! HB Holly B. Resolution specialists Consumer Services Used the software for: 6-12 months ### "RIngcentral CX is a great product for small call centers " February 1, 2026 5.0 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review Source Response from RingCentral February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! Sera A. Realtor Real Estate Used the software for: 2+ years ### "Ring central for all calls" February 12, 2026 5.0 Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades Review Source Response from RingCentral March 4, 2026 Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. CM Coral M. Sales Associate Education Management Used the software for: 1-2 years ### "Ring Central" June 9, 2026 5.0 Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings Review Source Response from RingCentral July 21, 2026 Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. VR Verified Reviewer BDM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Yes to RingCX" January 5, 2026 4.0 I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms Pros Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support Cons Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task Review Source Response from RingCentral January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX has been easy to navigate and has provided the functionality you need to stay productive in your daily tasks. We would like to investigate these interruptions further to help ensure a smooth process for you. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can. Thank you for choosing RingCentral! KH Karen H. Attorney Law Practice Used the software for: 2+ years ### "Good product and value." January 14, 2026 4.0 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review Source Response from RingCentral January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! SL Shagontha L. Customer service Renewables & Environment Used the software for: 6-12 months ### "Pretty cool app" May 7, 2026 5.0 It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. Pros how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. Cons The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt Review Source Response from RingCentral July 21, 2026 Hey Shagontha, we appreciate your feedback! It is fantastic to hear that RingCX is serving you well as a simple, non-complex tool for reaching customers, setting appointments, and dialing out with an intuitive interface. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Easy to use, effective. " December 19, 2025 4.0 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review Source Response from RingCentral January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! YG Yoel G. Sales Manager Publishing Used the software for: 6-12 months ### "Very good!!!" May 3, 2025 5.0 My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools Review Source TW Todd W. Escrow Manager Real Estate Used the software for: 2+ years ### "Overall it was acceptable" March 17, 2025 4.0 Overall, the experience was good. No major issues. No more dropped calls than a standard service provider, but did expect it to be slightly better Pros Once it was setup, it was generally pretty simple to use Cons Setup could be difficult, had trouble with some dropped calls Review Source FB FRANCOIS B. Digital projects Retail Used the software for: 1-2 years ### "Good product" March 10, 2025 5.0 Pros Good product with a lot of features Team like it Cons Design and complexity of some feature Some bads integrations with third party apps Review Source JG Jamie G. Radiology Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Novice User of Ring Central " May 8, 2025 5.0 I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Review Source SB Srushti B. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly Remommended" March 27, 2025 5.0 I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless. Pros High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. Cons Setup was bit complicated and needed IT help. Review Source BQ Becci Q. Paralegal Law Practice Used the software for: 1-2 years ### "Must have for any office " January 7, 2025 5.0 Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text. Pros It does it all, text, calls, faxes. All in one place at a glance. Cons I don't have a complaint. It meats all our needs. Review Source KDD Kent Dominic D. Sales and Marketing Consumer Services Used the software for: Less than 6 months ### "RingCentral Integration with HubSpot" January 29, 2025 5.0 We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. Pros I like that it can be integrated into HubSpot. Cons I have not encountered such with RingCentral. Review Source DG Dawn G. Child Care Registrar Child Day Care Services Used the software for: 1-2 years ### "Ring Central Ease of Use " December 18, 2024 5.0 The transition to Ring Central was smooth and easy. I love having this app rather than a land line. Pros I love the ease of having options for messaging, calling, and receiving faxes all through one line. Cons No complaints at all! It is very functional and user friendly. Review Source MT Michelle T. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "RingCentral Contact Center Review" December 27, 2024 5.0 Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved. Pros They are friendly and professional and do their best to resolve any issues. Cons Issues sometimes require more than one call to resolve which can take an extended amount of time. Review Source DT Delicia T. Quality and training manager Internet Used the software for: 1-2 years ### "good for remote workers " October 23, 2024 4.0 It was an ok experience good for remote workers Pros this is good for remote workers to get office calls thru instead of using personal phone Cons The lack of knowledge they often did not have the answers to help when system was down Review Source VR Verified Reviewer Resident Services Manager Real Estate Used the software for: 1-2 years ### "Really Convenient with some Minor Issues" September 10, 2024 4.0 Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones. Pros I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone. Cons It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours. Review Source VR Verified Reviewer Prayer Team Coordinator Religious Institutions Used the software for: 1-2 years ### "Works for our 24/7 Prayer line and Prayer Team" February 17, 2022 5.0 People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus. Pros I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. Cons It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them. Review Source aL aniss L. Manager and Streamer/Content creator Professional Training & Coaching Used the software for: 6-12 months ### "Great overall solution for call centers" April 21, 2022 5.0 Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer; Pros Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Reason for choosing RingCX Simply because I tried all other softwares before during my carreer and never saw a solution this complete Review Source CA Crystal A. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Expensive Price for Mediocre Service" December 2, 2021 3.0 We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable. Pros Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember. Cons Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up. Review Source SY Shashank Y. Assistant Manager Information Technology and Services Used the software for: 2+ years ### "Best in my recruitment activities" May 9, 2024 5.0 Smooth and Fast. Calls are clear, monitoring is good Pros Easy and smooth app access. Real time transcription of Voice Mail Cons UI could be a bit better. A Dark mode will help. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Company opted RingCentral sometime in 2020 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.