--- title: "RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RingCX the right Contact Center solution for you? Explore 259 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/" page_type: "reviews" language: "en" --- RingCX 4.2 (259) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of RingCX Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations.“ June 15, 2026 SL Shagontha L Customer serviceRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “The time it takes to update the app and the callback system is kind of laggy. But not too bad.“ May 7, 2026 CN Cici N AttorneyLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well.“ November 18, 2025 LL Lidia L medical assistantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The biggest drawback was the learning curve for advanced features and reporting.“ June 15, 2026 YG Yoel G Sales ManagerPublishing, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard.“ May 3, 2025 Ian F Marketing Equipment ManagerConsumer Goods, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It is almost impossible to tell who is callling you from a transferred call.“ April 15, 2026 SB Srushti B Administrative assistantHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “I like the popup feature from the extension that appears whenever I hover my cursor over any contact number.“ March 27, 2025 Ryan P Speech Language PathologistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Texting can be unreliable at times.“ June 26, 2026 ## Showing most helpful reviews Showing 1-25 of 259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiersten M. SDR Information Technology and Services Used the software for: 1-2 years ### "RingCentral" September 17, 2024 5.0 Pros Easy to use, easy integrations with Salesforce and Groove Cons Can delay quite a bit, causing calls to fail Review Source HB Holly B. Resolution specialists Consumer Services Used the software for: 6-12 months ### "RIngcentral CX is a great product for small call centers " February 1, 2026 5.0 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review Source Response from RingCentral February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! bE brittany E. negotiator Legal Services Used the software for: 1-2 years ### "negotiator" June 2, 2025 3.0 Pros That we can use this on a app on a phone or via the computer. This helps with everyday communication. Cons I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. Review Source Response from RingCentral June 3, 2025 Thanks so much for sharing this feedback. We'd like to look into this further and see the review team can assist with visibility regarding the downtime you're experiencing. Reach out to us at Review@RingCentral.com ADCT Allan Del Cris T. Credentialing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Ring Central is the best!" September 3, 2025 5.0 Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. Pros I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful! Cons Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that RingCX is the magic tool helping you excel as a credentialing specialist. It is wonderful to know that our easy navigation, clear recordings, and AI-powered transcriptions are making a real difference in your daily workload. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer and for recommending us to others! VR Verified Reviewer BDM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Yes to RingCX" January 5, 2026 4.0 I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms Pros Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support Cons Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task Review Source Response from RingCentral January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX has been easy to navigate and has provided the functionality you need to stay productive in your daily tasks. We would like to investigate these interruptions further to help ensure a smooth process for you. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can. Thank you for choosing RingCentral! KH Karen H. Attorney Law Practice Used the software for: 2+ years ### "Good product and value." January 14, 2026 4.0 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review Source Response from RingCentral January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! CN Cici N. Attorney Law Practice Used the software for: 2+ years ### "Works on the Go and Is Great Tool" November 18, 2025 5.0 Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. Pros I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. Cons With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. Review Source Response from RingCentral January 8, 2026 Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici! SC Sam C. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Get service for call centers" October 27, 2025 5.0 Pros Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form. Cons It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam! CN Carli N. Scheduler Consumer Goods Used the software for: 6-12 months ### "Easy to use, effective. " December 19, 2025 4.0 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review Source Response from RingCentral January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! LS Liz S. Business Development Medical Devices Used the software for: 1-2 years ### "RC is one of the better CRM available. " November 23, 2025 5.0 So fantastic when starting a new project with leads and customers. Love how easy it was to keep track of SMS and emails, voicemails. Pros Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well. Cons Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options. Review Source Response from RingCentral January 7, 2026 Hi Liz, we are thrilled to hear that you are enjoying our phone support, finding value in our SMS tools, and having a fun experience while starting new projects with your leads. If you are interested in sharing more about your experience, please reference this review and email the Review Team at review@ringcentral.com. Thank you for being a valued RingCentral customer! EG Erika G. Travel Recruiter Human Resources Used the software for: 1-2 years ### "RingCentral keeps us connected" October 9, 2024 4.0 Pros The Contact Center is user friendly and easy to navigate. Cons Some of the setting features can be a bit confusing but the resource center is very helpful! Switched from [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Cost of the product as well as feature accessability Review Source AJ Ariadne J. Hearing Care Professional Retail Used the software for: 1-2 years ### "RingCentral helps our patients" February 3, 2025 4.0 It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point. I recommend a lot of people to use RingCentral! Pros I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so. Cons Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients. Review Source FB FRANCOIS B. Digital projects Retail Used the software for: 1-2 years ### "Good product" March 10, 2025 5.0 Pros Good product with a lot of features Team like it Cons Design and complexity of some feature Some bads integrations with third party apps Review Source JG Jamie G. Radiology Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Novice User of Ring Central " May 8, 2025 5.0 I don't use RingCX as much as the rest of my company because I am not on the phones consistently like most staff. When I have used it, I found it to be user friendly and I could navigate what I needed without too much difficulty. There are a lot of options and abilities to complete tasks. Pros I liked that screen layout was pleasing to the eye. I also liked that it was user friendly for the most part Cons although user friendly, there can be a lot of steps to do some things. I found this to be only a small con in the scope of all things. Review Source EL Evelyn L. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Good but expensive and Support team needs to improve" January 16, 2025 4.0 In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy. The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot. Pros It was very complete and easy to use, and the deployment was easy. Cons Their support center was terrible, and their price was high. Review Source SB Srushti B. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly Remommended" March 27, 2025 5.0 I like the popup feature from the extension that appears whenever I hover my cursor over any contact number. It makes using RingCentral quick and effortless. Pros High quality voice calls, have never used video call option so not aware about this feature. Easy to make calls and leave voice mails. Cons Setup was bit complicated and needed IT help. Review Source KDD Kent Dominic D. Sales and Marketing Consumer Services Used the software for: Less than 6 months ### "RingCentral Integration with HubSpot" January 29, 2025 5.0 We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. Pros I like that it can be integrated into HubSpot. Cons I have not encountered such with RingCentral. Review Source SB Sydney B. Paralegal Law Practice Used the software for: 2+ years ### "Love RingCentral" December 11, 2024 5.0 My overall experience with RingCentral has been great! Pros That you can text your clients from the app Cons There was not much I did not like about RingCentral it is a great communication app Review Source aA ash A. Director Marketing and Advertising Used the software for: Less than 6 months ### "very terrible" February 26, 2025 1.0 horrible experience terrible service just bad Pros i couldnt speak to anyone for anything positive to say Cons spent 2 hours on hold just to be hung up on Review Source DA Debora A. SCheduler Hospital & Health Care Used the software for: 2+ years ### "Nothing beats RingCentral when it comes to call management" August 22, 2023 5.0 Pros Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it. Cons I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps. Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Positive Experience Overall" September 13, 2024 3.0 Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well. Pros I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place. Cons Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service. Review Source EH Evan H. Sales associate Financial Services Used the software for: 1-2 years ### "Makes like easy " September 18, 2024 5.0 Overall really good easy to use and the calls are nice and clean Pros Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities Cons I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off. Review Source WV Willard V. CEO Hospital & Health Care Used the software for: 1-2 years ### "Worst Customer Service Ever without Exaggeration " January 5, 2023 1.0 I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business. Pros Multiple features at multiple levels of service and offers HIPAA compliance. Cons High Priced and poor customer service downgrades any positive reviews of this company. Review Source RP RYAN P. Senior Account Executive Financial Services Used the software for: 2+ years ### "Ring Central" April 8, 2024 4.0 Pros It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome. Cons Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them. Review Source AA Angelica A. Team Lead Automotive Used the software for: 1-2 years ### "Ring Central " September 16, 2024 5.0 Despite being expensive Ring Central offers value for your money. Pros Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages! Cons Ring Central can be expensive and implementation can be complex Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.