--- title: "RingCX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RingCX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/242186/RingCentral-Contact-Center/" page_type: "product" language: "en" --- # RingCX Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingCX ## What is RingCX? RingCX is an AI-powered contact center solution designed to optimize customer engagement. It provides rich omnichannel support, combining voice, video, SMS, email, chat, and 20+ digital channels—including social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp. With a unified interface, agents can manage interactions from a single pane of glass. Deployment is quick and straightforward, thanks to a centralized administrative interface, enabling setup within days instead of weeks. The platform integrates seamlessly with RingEX, allowing agents to collaborate with internal experts for improved first contact resolution. RingCX's pricing model is designed for predictability and cost savings, offering unlimited domestic minutes to streamline budgeting. This comprehensive solution aims to enhance customer experience and operational efficiency before, during, and after interactions. ## What is RingCX used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 261 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Pros & cons Comprehensive and customizable tools Streamlined and intuitive workflow Slow and unhelpful assistance Starting price $65 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2026 - Predictive Dialer / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Call Center / 2025 - Call Recording / 2025 - Contact Center / 2025 - Customer Experience / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingCX?[Manage this product listing](https://www.g2.com/products/ringcx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingCX 4.2 (261) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $65 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (253) Ease Of Use 4.8 (887) Value For Money 4.1 (162) Value For Money 4.7 (797) Customer Service 4.2 (203) Customer Service 4.8 (818) ## RingCX alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) ## FAQs about RingCX Overview ### What problems does RingCX solve? RingCX solves fragmented customer communication, missed calls, and slow call-center decision-making by unifying voice, text, voicemail, routing, recording, and real-time dashboards in one system. Support teams, sales reps, call center managers, and small-business admins benefit most by simplifying remote call handling, queue changes, performance tracking, and multi-device responsiveness. Answer based on 79 reviews Overview ### Which roles and teams benefit most from RingCX? RingCX benefits operations managers, customer support teams, and front-office staff who handle high call volumes and need streamlined routing, queue management, and faster response times. IT leaders use it to manage telephony setup and reliability, while owners, founders, and executives rely on reporting to monitor service performance and team productivity. Answer based on 240 reviews Overview ### What company size and industries is RingCX built for? RingCX is built for businesses of all sizes, with strongest adoption among small businesses at 79%, especially in Law Practice at 8%. It also serves midsize businesses at 12% and enterprises at 9%, with additional use across Medical Practice at 7% and Construction at 6%. Answer based on 259 reviews Features and Usability ### What are the key features of RingCX? RingCX includes core contact center features like automatic call distribution, IVR, call routing, and a unified agent interface for phone, chat, and text messaging. Reviewers also highlight differentiators such as real-time analytics dashboards, call recording with transcription, voicemail notifications, mobile access, and Salesforce integration. Answer based on 154 reviews Pricing ### How much does it cost and what fees or limitations are included? RingCX starts at $65/user/month, with a free trial available. Reviewers describe the price as fair or affordable for features and call handling, but many also call it pricey for small businesses. Reported concerns include limited reporting, some IVR setup limitations, occasional unexplained charges, and costs rising with higher-tier packages. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does RingCX integrate with? RingCX integrates with HubSpot CRM and WhatsApp Business API in reviewer mentions, and the official catalog lists more than 90 integrations overall. Other catalog integrations include Asana, Box, Aha!, Avoma, Balto, and Calabrio ONE, spanning CRM, messaging, collaboration, and contact center workflows. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on RingCX? RingCX offers in-person training, live online sessions, webinars, documentation, and videos. Most agents and small teams get started quickly because the interface feels self-explanatory, while admins and teams handling setup, reporting, exports, or advanced features usually need more time. Reviewers also note support is helpful, though some want deeper training materials. Answer based on 12 reviews Getting Started and Support ### What customer support options does RingCX offer, and how do users rate the experience? RingCX offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as polite, patient, and quick to help, especially by phone and chat, but others report long waits, difficult escalations, inconsistent follow-through, and trouble resolving complex or billing-related issues. Answer based on 68 reviews Phone support ### How well does RingCX handle business phone support? RingCX handles business phone support well for many teams with reliable calling, voicemail, texting, call forwarding, and multi-device access. Small businesses and remote offices often like the clear audio and easy setup, though some users mention admin tasks feel split across portals, notifications are tricky, and occasional outages can disrupt service. Answer based on 154 reviews ## Who uses RingCX? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive and customizable tools 81% positive reviews out of 36 Most reviewers find features extensive, customizable, and adaptable, supporting diverse business needs and remote management. Srushti B. Administrative assistant, 201 - 500 employees. "I like the popup feature from the extension that appears whenever I hover my cursor over any contact number." Slow and unhelpful assistance 42% negative reviews out of 62 Most reviewers indicate customer support is difficult to reach, slow to respond, and often fails to resolve issues. Connor S. Brokerage Operations Associate, 2 - 10 employees. "We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails." Streamlined and intuitive workflow 93% positive reviews out of 29 Most reviewers describe ease of use as a key benefit, highlighting simple setup, navigation, and document handling. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Automatic Call Distribution** (**52%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Caller ID** (**46%**) RingCX supports all three of the features reviewers rate most highly: **Automatic Call Distribution**, **Call Center Management**, and **Caller ID**. Together, these capabilities help businesses route calls efficiently, oversee daily contact center operations, and give agents the context they need before answering, allowing teams to improve response handling and deliver more consistent customer service. Automatic Call Distribution 3.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.3 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.2 (23) 78.26% of 23 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.2 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.5 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.1 (32) 71.88% of 32 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria RingCX 109 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Call Centers: Designed for call centers - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Forecasting: Form predictions based on past and present data/trends - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Labor Forecasting: Predict labor requirements based on past and present data/trends - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (211) 4.3 Based on 211 reviews ## Pricing Value for money 4.1 (162) Free Trial [View pricing plan details](https://www.capterra.com/p/242186/RingCentral-Contact-Center/pricing/) RingCX $65.00 Per User,Per Month It includes: - Virtual Attendant - Third-party Integrations - Workforce Engagement Management - Multi-Language - Artificial Intelligence (AI) RingCentral Contact Center Custom Quote Available It includes: - Proactive outreach - Advanced voice
(Inbound, Outbound) - Advanced IVR, omnichannel
interaction designer - Dialer - preview, predictive, 
progressive - 30+ digital channels - Call, screen, and digital recordings - Real-time and historical reports - Unlimited domestic minutes Value for money 4.1 (162) 4.1 Based on 162 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (203) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (203) 4.2 Based on 203 reviews ## User reviews Overall rating 4.2 Based on 261 reviews Filter by rating 5(141) 4(72) 3(30) 2(7) 1(11) Mentioned topic Sorted by most recent Goodwin G. Customer Relation Manager Banking ### "Usefull Communication Service for Banking Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 16, 2026 I use RingCX to mange customer calls and coordinate with team mates when an issue needs additional support. Call management feature fully helpful for for handling outgoing calls and conferences to maintain customer satisfaction which increase the business workflow. The prices are fully reasonable for value for money by utilizing calling, conferences, security and collaboration features. Sometimes bugs occurs during a call but its fine. Pros RingCX keeps our call management organize without making the UI overly complicated which I like most. I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform. Its conferencing feature makes easy for us to communicate and collaborate with team for working on customer issues. The video and security feature are very useful while handling sensitive customer information and conversation where communication needs to be controlled. Cons The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs. Another thing is that more responsive phone support needed for immediate attention for solving issues to make smoother experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2026 Hey Goodwin, it is fantastic how RingCX supports your daily operations! We are proud to hear that combining call management, interaction history, and team collaboration on a single platform keeps your workflow organized without unnecessary UI complexity. Having integrated video conferencing and robust security controls when handling sensitive customer information is essential for maintaining privacy and trust. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Jenna O. Marketing Manager Marketing and Advertising ### "Very easy to use, great reporting, but customizations can be limited" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 15, 2026 Overall, I'm happy with the platform, but wish there was more customization options that fit our unique needs better Pros strong call tracking and reporting. Very useful for analyzing call analytics and reporting and it's very easy to manage. AI features like call transcription and call summaries make analyzing calls very easy Cons SMS occasionally can be unreliable, limited customization can make creating exact call routing rules difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Desktop Support Specialist Airlines/Aviation ### "Reliable, Easy to Use, and Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 My overall experience with RingCX has been excellent. The platform is intuitive, easy to learn, and reliable for day‑to‑day use. What truly sets it apart is the quality of customer service — support agents are knowledgeable, patient, and able to resolve issues quickly whenever we reach out. This combination of user‑friendly design and dependable support makes RingCX a strong solution for both new and experienced users. It has consistently helped our team stay efficient and confident in our communication tools, and I can recommend it without hesitation. Pros RingCX offers outstanding customer service that truly stands out. Their support team is highly knowledgeable, patient, and able to walk you through troubleshooting steps with ease. Whenever I reach out, they respond quickly and consistently resolve my issues, often on the first call. This level of reliability makes the platform incredibly reassuring for daily operations. In addition, RingCX is very easy to learn. The interface is intuitive, well‑organized, and designed in a way that allows new users to get comfortable with the system in a short amount of time. Whether you’re navigating features, managing settings, or training new staff, the learning curve is minimal, which helps our team stay productive without unnecessary delays. Cons At this point, I honestly can’t identify any major drawbacks. RingCX consistently meets all of our company’s operational needs, from daily communication to troubleshooting support. Every feature we rely on works as expected, and we haven’t encountered limitations that affect productivity or workflow. If anything, the platform has exceeded expectations by providing tools and functions that streamline our processes without requiring additional training or adjustments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 3, 2026 Thank you for your awesome insights! It is fantastic to hear how smoothly RingCX is operating for you and your team, specifically how our support staff resolved your questions quickly on first contact, and how intuitive the workspace interface has been for onboarding new agents. Hearing that the platform is consistently meeting your operational demands without workflow friction or a steep learning curve makes us proud. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer! Ryan P. Speech Language Pathologist Medical Practice ### "Very reliable phone and fax! Texting is mostly good." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2026 My experience has been positive. The only issue I’ve had has had to do with texting. Unfortunately, when reporting, they ask a whole bunch of questions that relate to exact time and dates the issue occurred which is time consuming for the end user and ultimately makes it more difficult to find the time to report it. Pros Ring central has been very reliable when it comes to faxing and making/taking calls for my business. It is fairly straightforward to set up. Cons Texting can be unreliable at times. I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hi Ryan, thank you for sharing your awesome review! It is great to hear that RingCentral has been reliable for your business calls and faxing, and that you found the initial setup straightforward. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. LL Lidia L. medical assistant Hospital & Health Care ### "best phone system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. Pros Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. Cons The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hi Lidia, thank you for sharing your review! It is fantastic that RingCX is serving your team as a reliable, easy-to-use contact center solution, making it simple to manage customer interactions across multiple channels, leverage unified agent workspace tools, and gain valuable insights through reporting capabilities. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. CM Coral M. Sales Associate Education Management ### "Ring Central" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 9, 2026 Pros RingCX is so easy to use. The best part is I can get calls and send texts to anyone in my team. I can also create groups to send out messages to all the people in the group. The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call. Cons The only thing I dont like with RingCX is the notifications that we get on the phone app. It's hard to fix those in the settings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hey Coral, thank you for taking the time to share your feedback! It is great to hear that RingCX is serving your team well as an easy-to-use communication hub, making it seamless to make calls, send texts, and coordinate group messaging. We are also proud that our built-in AI transcription features are making it easier for your team to recall call details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. SL Shagontha L. Customer service Renewables & Environment ### "Pretty cool app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 7, 2026 It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. Pros how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. Cons The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hey Shagontha, we appreciate your feedback! It is fantastic to hear that RingCX is serving you well as a simple, non-complex tool for reaching customers, setting appointments, and dialing out with an intuitive interface. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Ian F. Marketing Equipment Manager Consumer Goods ### "Ring is an easy to use VIOP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2026 It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! Cayla F. Paralegal Law Practice ### "We love ring central! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. AN Anonymous User Director of Sales and Marketing Internet ### "Functional But Not User Friendly" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2026 Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! [View all Reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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