# Page 2 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of RingCX ## Showing most helpful reviews Showing 26-50 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cayla F. Paralegal Law Practice Used the software for: 2+ years ### "We love ring central! " March 23, 2026 4.0 We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! Review Source Response from RingCentral March 26, 2026 Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. HB Holly B. Resolution specialists Consumer Services Used the software for: 6-12 months ### "RIngcentral CX is a great product for small call centers " February 1, 2026 5.0 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review Source Response from RingCentral February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! ADCT Allan Del Cris T. Credentialing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Ring Central is the best!" September 3, 2025 5.0 Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. Pros I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, & clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful! Cons Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. Review Source Response from RingCentral January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that RingCX is the magic tool helping you excel as a credentialing specialist. It is wonderful to know that our easy navigation, clear recordings, and AI-powered transcriptions are making a real difference in your daily workload. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer and for recommending us to others! Sera A. Realtor Real Estate Used the software for: 2+ years ### "Ring central for all calls" February 12, 2026 5.0 Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades Review Source Response from RingCentral March 4, 2026 Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. Ian F. Marketing Equipment Manager Consumer Goods Used the software for: 6-12 months ### "Ring is an easy to use VIOP" April 15, 2026 5.0 Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. Pros Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. Cons Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. Review Source Response from RingCentral April 15, 2026 It is fantastic to hear that your IT department had you up and running in no time and that you are enjoying the flexibility of taking calls from your desktop or cell. Making the transition to a hybrid workspace easy is what we strive for! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for your fantastic feedback and for being a loyal RingCentral customer, Ian! VR Verified Reviewer BDM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Yes to RingCX" January 5, 2026 4.0 I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms Pros Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support Cons Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task Review Source Response from RingCentral January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX has been easy to navigate and has provided the functionality you need to stay productive in your daily tasks. We would like to investigate these interruptions further to help ensure a smooth process for you. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can. Thank you for choosing RingCentral! VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: 1-2 years ### "Functional But Not User Friendly" March 1, 2026 2.0 Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. Review Source Response from RingCentral March 4, 2026 Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! SS Stephanie S. Network Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Couldn't get away fast enough" June 2, 2025 1.0 Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us. Pros The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff. Cons There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features. Review Source SL Shagontha L. Customer service Renewables & Environment Used the software for: 6-12 months ### "Pretty cool app" May 7, 2026 5.0 It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. Pros how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. Cons The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt Review Source KM Kyle M. Customs Account Analyst Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Works when it feels like it" June 16, 2025 2.0 Pros The integrated chat for communication between offices and departments is really nice. Also has a fax feature Cons It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability Review Source Response from RingCentral January 8, 2026 Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you! PJ Paul J. Office Administration Construction Used the software for: 6-12 months ### "RingCX - Useful Office Tool" June 16, 2025 5.0 It's been great overall with helping to direct calls throughout the company. We utilize the notes feature to regularly tie details of a call to leads and jobs. Pros The AI notes for phone calls is really helpful to refer back to or share with our team. It's convenient having the forwarding and queue services on multiple devices. Cons I really wish they would integrate autocorrect into messages and texts. It's also not easy to import contacts you may already have on a device. Review Source Response from RingCentral January 8, 2026 Hey Paul, we appreciate you for providing us with your valued feedback! It is great to hear that our AI Call Notes are proving to be a game-changer for your team and that our multi-device forwarding is keeping your office connected seamlessly. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Paul! RW Robert W. Operations Manager Hospitality Used the software for: 2+ years ### "Worth the money" June 5, 2025 5.0 Its been a great experience, there is a lot of functionality such as ai note taking abd recorded audio chats. Pros It uses wifi which enables us to have access anywhere in the world without being hampered by cell networks. Cons The UI is not attractive and could do with beingbupdates. The app can be buggy at times which can affect calling Review Source EM Erica M. Client Care Coordinator - Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Simple, easy, and effective." February 18, 2025 5.0 I am familiar and comfortable with this system and happy to overlook the slight inconvenient glitches. Pros It is user friendly and allows us all of the features that we need to run smoothly. Cons There are some bugs that occur frequently where read texts appear unread and faxes come in later than they are sent. There is some lag in texts loading but that might be a computer speed issue. Review Source bE brittany E. negotiator Legal Services Used the software for: 1-2 years ### "negotiator" June 2, 2025 3.0 Pros That we can use this on a app on a phone or via the computer. This helps with everyday communication. Cons I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. Review Source Response from RingCentral June 3, 2025 Thanks so much for sharing this feedback. We'd like to look into this further and see the review team can assist with visibility regarding the downtime you're experiencing. Reach out to us at Review@RingCentral.com RS Rachel S. Receptionist Veterinary Used the software for: 1-2 years ### "Great web based calling system" March 12, 2025 5.0 Overall, my experience using Ring Central has been really positive. I love the call forwarding ability to transfer calls to colleagues, as well as being able to set office hours and voicemail etc. It's a great system that makes it possible to have a web based calling system that functions anywhere your business is. Pros Ring Central is a great web based calling system that supports businesses with their customer calling system Cons It has some glitches especially when you have multiple calls coming in. Review Source AJ Ariadne J. Hearing Care Professional Retail Used the software for: 1-2 years ### "RingCentral helps our patients" February 3, 2025 4.0 It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point. I recommend a lot of people to use RingCentral! Pros I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so. Cons Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients. Review Source TW Todd W. Escrow Manager Real Estate Used the software for: 2+ years ### "Overall it was acceptable" March 17, 2025 4.0 Overall, the experience was good. No major issues. No more dropped calls than a standard service provider, but did expect it to be slightly better Pros Once it was setup, it was generally pretty simple to use Cons Setup could be difficult, had trouble with some dropped calls Review Source YG Yoel G. Sales Manager Publishing Used the software for: 6-12 months ### "Very good!!!" May 3, 2025 5.0 My overall experience with RingCX was positive. The platform provided a unified, easy-to-use solution for managing customer interactions across multiple channels. Pros What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle voice, chat, SMS, and social media conversations from a single dashboard. Cons What I liked least about RingCX was the occasional latency issues during peak usage and the limited customization options in the reporting tools Review Source TM Tina M. Install Manager Construction Used the software for: 2+ years ### "RingCentral for the Win!!\`" March 10, 2025 5.0 Myoverall experience was great! RingCentral really outshined other programs I've used in the past Pros RingCentral is super user friendly, it made learning it a breeze! Cons I least liked that I had to update my contact list, but thats more a me problem lol. Review Source DB DONNA B. ACCOUNT ADMINISTRATION LEAD Construction Used the software for: 2+ years ### "Ring Central " January 15, 2025 5.0 over all my experience has been good, and do not have any complaints Pros the ease of use, and being able to send text messages and that I can easily change my voice mail message and make it ring to my cell phone if I need to. Cons there was an update that changed a lot of things and I preferred the old version Review Source FB FRANCOIS B. Digital projects Retail Used the software for: 1-2 years ### "Good product" March 10, 2025 5.0 Pros Good product with a lot of features Team like it Cons Design and complexity of some feature Some bads integrations with third party apps Review Source BC Benjamin C. General manager Automotive Used the software for: 2+ years ### "Best of the options but expensive and often frustrating to use" March 12, 2025 3.0 Pros Good Auto receptionist function and live chat support Cons Not user friendly and often frustrating to use. Also, expensive Review Source BQ Becci Q. Paralegal Law Practice Used the software for: 1-2 years ### "Must have for any office " January 7, 2025 5.0 Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text. Pros It does it all, text, calls, faxes. All in one place at a glance. Cons I don't have a complaint. It meats all our needs. Review Source MS Michelle S. General Manager Financial Services Used the software for: 2+ years ### "We rely on RingCentral for the flow of our business" December 6, 2024 4.0 We do receive the answers we need to fix any issues at hand. Pros During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency. Cons There is no actual phone number to reach them. You have to submit a ticket online. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Due to the quality and cost of 8x8, we upgraded to RingCentral which has worked great for performance. Review Source EL Evelyn L. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Good but expensive and Support team needs to improve" January 16, 2025 4.0 In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy. The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot. Pros It was very complete and easy to use, and the deployment was easy. Cons Their support center was terrible, and their price was high. 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