# Page 3 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of RingCX ## Showing most helpful reviews Showing 51-75 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sydney B. Paralegal Law Practice Used the software for: 2+ years ### "Love RingCentral" December 11, 2024 5.0 My overall experience with RingCentral has been great! Pros That you can text your clients from the app Cons There was not much I did not like about RingCentral it is a great communication app Review Source AR Ashley R. Legal Assistant Legal Services Used the software for: 6-12 months ### "Forever Access to Your Direct Work Line" December 21, 2024 5.0 I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls. Pros Your client calls automatically go to your cell phone whether you are away from your desk or out of the office. Cons I have no complaints. The app is everything you could ask for. Review Source DG Dawn G. Child Care Registrar Child Day Care Services Used the software for: 1-2 years ### "Ring Central Ease of Use " December 18, 2024 5.0 The transition to Ring Central was smooth and easy. I love having this app rather than a land line. Pros I love the ease of having options for messaging, calling, and receiving faxes all through one line. Cons No complaints at all! It is very functional and user friendly. Review Source SF Simon F. Arborist Consumer Services Used the software for: Less than 6 months ### "Works for simple setups" January 13, 2025 3.0 I felt this was average software with average support. We moved away after a short time. Pros The call quality was fairly good all of the time. Cons It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing RingCX I moved back after a short time so didn’t stay with RingCentral Review Source JT Jamie T. Facilities Non-Profit Organization Management Used the software for: 1-2 years ### "Great App!!" November 21, 2024 5.0 Overall experience was great especially when away from the office Pros Ease of use and allows coworkers to communicate with one another. Cons It sometimes did not operate as it should but it was only brief Review Source KDD Kent Dominic D. Sales and Marketing Consumer Services Used the software for: Less than 6 months ### "RingCentral Integration with HubSpot" January 29, 2025 5.0 We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot. Pros I like that it can be integrated into HubSpot. Cons I have not encountered such with RingCentral. Review Source JC Jennifer C. Controller Hospital & Health Care Used the software for: 1-2 years ### "Customer Service? Not Today!" October 2, 2024 1.0 If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone. Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well. Absolutely. Ridiculous. Pros It's very easy to sign up. It's very easy to upgrade your account. It's simple to use. Cons Customer Service must work one hour a day Review Source MT Michelle T. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "RingCentral Contact Center Review" December 27, 2024 5.0 Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved. Pros They are friendly and professional and do their best to resolve any issues. Cons Issues sometimes require more than one call to resolve which can take an extended amount of time. Review Source EG Erika G. Travel Recruiter Human Resources Used the software for: 1-2 years ### "RingCentral keeps us connected" October 9, 2024 4.0 Pros The Contact Center is user friendly and easy to navigate. Cons Some of the setting features can be a bit confusing but the resource center is very helpful! Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Cost of the product as well as feature accessability Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 1-2 years ### "Great customization options" October 11, 2024 4.0 We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls. Pros We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference. Cons We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails. Review Source EH Evan H. Sales associate Financial Services Used the software for: 1-2 years ### "Makes like easy " September 18, 2024 5.0 Overall really good easy to use and the calls are nice and clean Pros Love the ease of use calls come into the entire team. I feel like we hav infinity possibilities Cons I wish I could put myself into do not disturb mode when not working. My phone rings constantly when I’m off. Review Source aA ash A. Director Marketing and Advertising Used the software for: Less than 6 months ### "very terrible" February 26, 2025 1.0 horrible experience terrible service just bad Pros i couldnt speak to anyone for anything positive to say Cons spent 2 hours on hold just to be hung up on Review Source CW Casey W. Office Manager Media Production Used the software for: 1-2 years ### "Positive Experience Overall" September 13, 2024 3.0 Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well. Pros I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place. Cons Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service. Review Source AA Angelica A. Team Lead Automotive Used the software for: 1-2 years ### "Ring Central " September 16, 2024 5.0 Despite being expensive Ring Central offers value for your money. Pros Provides an all in one voice, video and messaging solution. Easy to use. Love the transcript voice messages! Cons Ring Central can be expensive and implementation can be complex Review Source KR Kenny R. move coordinator Consumer Services Used the software for: 6-12 months ### "Ring central review" September 19, 2024 5.0 overall experience is very good and i would recommend Pros it has the ability to record calls and text Cons Sometimes the system glitches and we are unable to get calls/text. this is rare Review Source JM Jasmine M. Analyst Investment Management Used the software for: Less than 6 months ### "Ring central review" October 11, 2024 4.0 Pros I liked how easy it was to get in touch with someone Cons I don’t think it was super easy to use for a beginner Review Source JR Jennifer R. Billing Dept Financial Services Used the software for: 2+ years ### "Ring central for all your calling neeeds " June 15, 2024 5.0 Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business Pros I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails Cons I have no complaints - I love and stand by Ring central Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Five9 was not easy to set up - it would crash and then you had to start all over again. Doesn’t save phone calls and it’s more expensive Review Source DA Debora A. SCheduler Hospital & Health Care Used the software for: 2+ years ### "Nothing beats RingCentral when it comes to call management" August 22, 2023 5.0 Pros Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it. Cons I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps. Review Source LG Li G. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Client experience is good " September 10, 2024 5.0 Pros It was fairly easy to communicate and navigate. Cons Could improve user interface so that the aesthetics are better. Review Source EB Emma B. Hiring Manager Construction Used the software for: 6-12 months ### "Ringcentral has changed the way our company operates" July 22, 2021 4.0 It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10 Pros It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript. Cons I would like it if I could send batch text messages out to our employees to which they could respond to me only. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Justcall was faulty and had bad sound quality. Review Source DP Darian P. Team Lead of Internal Tools Insurance Used the software for: Less than 6 months ### "Review for RingCentral Contact Center" July 12, 2021 5.0 Pros We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff. Cons So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies. Alternatives considered [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Reason for choosing RingCX We chose ringcentral since we had started using ringcentral for a small office we also own. The setup was simple, our relationship was good and the price was comparable to other products. Making the switch had its fair share of difficulties but afterwards, the feature set was exactly what we had asked for. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We had reliability issues with Amazon Connect which required us to change. The feature set was also lacking, although we did appreciate the amount of integrations that were available through AWS. We switched from Mitel in part due to cost but also due to reporting. The reporting we were receiving from the phones were inaccurate which management asked us to resolve. We were unable to find a solution, so we had to transition phone providers. This was coming off several other instances of issues with Mitel not working correctly or features missing. Review Source WV Willard V. CEO Hospital & Health Care Used the software for: 1-2 years ### "Worst Customer Service Ever without Exaggeration " January 5, 2023 1.0 I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business. Pros Multiple features at multiple levels of service and offers HIPAA compliance. Cons High Priced and poor customer service downgrades any positive reviews of this company. Review Source VR Verified Reviewer Client Services Specialist Financial Services Used the software for: 1-2 years ### "Great tool for my setting" December 6, 2022 5.0 I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization. Pros Ease of use and the integration with Salesforce is the best feature for me. Cons I have not had the best experience with the web app, compared to the desktop app. Review Source RP RYAN P. Senior Account Executive Financial Services Used the software for: 2+ years ### "Ring Central" April 8, 2024 4.0 Pros It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome. Cons Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them. Review Source RF Raquel F. Sales Lead Specialist Legal Services Used the software for: 1-2 years ### "Excellent Product" July 6, 2023 5.0 Pros I received daily calls, and the quality is incredible. Cons The meeting feature. I think is not that necessary, at least for my team. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) We had a lot of bugs from the Ooma software, and we were unable to resolve them, so we had to switch it. Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.