# Page 4 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of RingCX ## Showing most helpful reviews Showing 76-100 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charity Mae C. Senior Agent Telecommunications Used the software for: 2+ years ### "RingCentral is the best!" June 25, 2023 5.0 Pros I like how it is easy to use for communicating with our client Cons It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best Review Source CA Crystal A. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Expensive Price for Mediocre Service" December 2, 2021 3.0 We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable. Pros Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember. Cons Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up. Review Source SY Shashank Y. Assistant Manager Information Technology and Services Used the software for: 2+ years ### "Best in my recruitment activities" May 9, 2024 5.0 Smooth and Fast. Calls are clear, monitoring is good Pros Easy and smooth app access. Real time transcription of Voice Mail Cons UI could be a bit better. A Dark mode will help. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Company opted RingCentral sometime in 2020 Review Source SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 2+ years ### "Me parecio bueno" July 17, 2023 5.0 Pros Me gusto su herramienta para monitorear las llamadas se ajusto a lo que buscaba. Cons tube algunos problemas configurando la grabacion de llamadas pero es algo que se arregla configurandolo adecuadamente. Review Source Gregorio T. Q&A and Reports Analyst Telecommunications Used the software for: 2+ years ### "Excellent software for Call center industry!" July 7, 2022 4.0 Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance. Pros Reports are so easy to run, accurate data and fast response. Cons Interface, could be better, needs to refresh and be more dynamics. Review Source Katherine L. T. Founding Lawyer Law Practice Used the software for: 2+ years ### "Great for Small Virtual Law Office" December 4, 2018 5.0 We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.). Pros Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device. Cons Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call. Review Source VR Verified Reviewer Director of Operations Staffing and Recruiting Used the software for: Less than 6 months ### "Not Great" March 23, 2023 3.0 We switched back to our old provider, so I would not recommend RingCentral. Pros The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window. Cons Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Ringcentral did not work well for us. The quality was the same and we lost a lot of features. Review Source VR Verified Reviewer Customer Service Rep Insurance Used the software for: 2+ years ### "Ring Central I grater Starter VIOP for Small Businesses " September 22, 2022 3.0 Pros It was easy to setup and use on a daily basis. Cons It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program. Review Source AH Adam H. Service Manager Construction Used the software for: 1-2 years ### "Review of Product Software" July 31, 2022 4.0 RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success Pros The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace. Cons We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems. Review Source AC Allie C. HR Recruiter Hospital & Health Care Used the software for: 1-2 years ### "Ring Central " March 18, 2024 3.0 Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months. Pros I liked the privacy of phone numbers on the app. Cons I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help. Review Source EJ Edgar J. Manager Computer Software Used the software for: 1-2 years ### "Worst Experience I ever had" January 12, 2024 1.0 Pros I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company. Cons Nothing Lot of spam calls bad connection and so on Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) because its a bad company with bad service Review Source OF Osman F. Marketing Support Manager E-Learning Used the software for: 2+ years ### "Acquire an easy contact center software " February 22, 2024 5.0 Pros The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers Cons Sometimes it is difficult to integrate with different softwares Review Source CL Carter L. Cost reduction consultant Information Services Used the software for: 2+ years ### "Functional and financially sound" May 13, 2024 5.0 Pros The system is wonderful, most beneficial for small businesses, pricing could be more competitive Cons Pricing gets out of control the higher your package gets Review Source VR Verified Reviewer Automotive Service Writer Automotive Used the software for: 6-12 months ### "Very functional" October 24, 2018 5.0 Definitely worth using! Pros We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset. Cons The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it. Review Source GF Greg F. CEO Construction Used the software for: Less than 6 months ### "Delays in the call quality, terrible customer service, and extra charges" November 16, 2020 2.0 Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back. Pros It seems like it has a lot of options in its feature sets. Cons There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult. Reason for choosing RingCX They were the first I called and told me, wrongly, that their prices were fixed and they had the options and quality we were looking for. Review Source VR Verified Reviewer Customer Experience Manager Medical Devices Used the software for: 1-2 years ### "Great for internal communication" December 14, 2019 5.0 Positive overall! Great way to communicate with others you work with who you're not physically with during the day. Pros Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations. Cons I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing. Review Source VR Verified Reviewer Customer Support Specialist Computer Software Used the software for: 2+ years ### "RingCentral allows me to make phone calls from home" December 12, 2018 4.0 Pros RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home! Cons When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back. Review Source VR Verified Reviewer Executive Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Big Fan" June 7, 2019 5.0 It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it! Pros I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates. Cons Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app. Review Source LH Lori H. Office IT Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Use Ring Daily to integrate our team" September 14, 2023 5.0 Pros We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch! Cons Nothing, it works great for us and we love it! Review Source Robert F. D. Investment Associate Financial Services Used the software for: Less than 6 months ### "Decent product hamstrung by bottom-barrel customer service." October 18, 2017 2.0 Increased functionality relative to our old provider, Jive. Pros Functionality is decent, and covers most of what my business wanted in terms of flexibility and convenience. Cons The support is absolutely unacceptable. Transitioning was a major pain, and involved the RC team not adhering to the schedule we agreed on, resulting in my business losing phone coverage and having to scramble. The sales people are competent, but once they have your money you get shoveled through to people who are difficult to communicate with and aren't very interested in anything other than getting you off the phone as quickly as possible. Don't expect any follow-through at all once you're no longer physically on the phone with them, and get ready to be transferred and put on hold without notice. If you go with these guys anyway, make sure to record the name of everyone you speak with, so you can at least call out who's responsible for your bad service when you send through your inevitable complaints. Review Source Joshua S. Attorney at Law Law Practice Used the software for: 2+ years ### "Very pleased " July 29, 2019 5.0 We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number Pros This is an industry standard and has all the basic bells/whistles for communication control Cons the GUI could use some work. It is easy to use with mtiple folks, could be better Review Source JC Jeyson C. Dispatch Telecommunications Used the software for: 1-2 years ### "Ring central is a must " October 26, 2023 5.0 Pros I like how easy it is to use and navigate . Cons Sometimes there is a small delay if you are working remotely . Review Source RV Ryan V. Marketing Assistant Investment Management Used the software for: 1-2 years ### "Ring Central Review" September 9, 2022 5.0 If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money. Pros It is very easy to use and is very reliable. Cons The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system. Review Source VR Verified Reviewer Administrative Assistant Real Estate Used the software for: 2+ years ### "Great tool but has some glitches. " April 17, 2019 4.0 We use this daily and really enjoy it when it is working properly. Pros You are able to make calls without a landline and you can send texts to everyone in the company as well as tenants and vendors. Cons The system goes down when the internet is having issues unlike landlines. Review Source JS Jessica S. Customer Experience Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Ring Central" October 20, 2023 4.0 Overall ring central is one of the better phone companies I have used. Pros I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic. Cons Call listening was not up to standard and we had to take on another company to be able to assist with this Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.