# Page 6 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of RingCX ## Showing most helpful reviews Showing 126-150 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Emily C. Aquarium Maintenance Specialist Fishery Used the software for: 1-2 years ### "Work phone without the hassle" January 9, 2019 4.0 Pros RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone. Cons A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why. Review Source VR Verified Reviewer Project Leader/Marketing Professional Commercial Truck Marketing Marketing and Advertising Used the software for: 6-12 months ### "Great Product" October 9, 2018 5.0 Glad our company is using this product, very satisfied. Pros I enjoy the functionality and ease of use. It's great on desktop or mobile. Cons I wish a little easier to increase number or participants in meetings. Review Source TH Tom H. CEO Used the software for: 2+ years ### "We have been using Ringcentral for over ten years. We have multiple lines including a fax line." January 24, 2018 5.0 Pros Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location. Cons I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity. Review Source VR Verified Reviewer Care Management Supervisor Hospital & Health Care Used the software for: 2+ years ### "A bit difficult to navigate" January 20, 2021 4.0 Overall this app definitely works for what I need it to, but I think it could be easier to use and navigate. Pros I use this software for our after hours coverage line. I find that it can be difficult to navigate and set up. Each week we have to update the information to forward calls to whoever is working on after hours coverage. With each app update the app changes drastically and makes it difficult to find the different options and tools I need. Cons I wish the app updates did not change the look/overall use of the app so drastically. I just find that it isnt the most user friendly app. Review Source RJ Rob J. VP Used the software for: 2+ years ### "Good" January 17, 2018 4.0 Pros I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax. Cons I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad. Review Source MR Maria R. Call Center Manager Banking Used the software for: 2+ years ### "Excellent voice quality " April 6, 2018 4.0 Pros The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely. Cons It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another. Review Source MB Maddie B. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "We mainly use for faxing. It is easy to use/navigate; I really haven't had any issues." June 7, 2017 4.0 Easily send and receive faxes without having to worry about the confidentiality of the information included in the faxes. Pros Simple to add contacts. You have the ability to have multiple extensions if needed. It is easy to tell where/who the faxes came from and you can respond simply by clicking on the number or contact it came from. You are able to create a cover sheet when uploading the needed file(s). You can easily tell if the full fax was received because it will show the number of pages that are supposed to have come through. Cons A couple businesses have had issues sending faxes to us; but the problem is more than likely on their end and not related to RingCentral. Everything else about the software has worked smoothly. Review Source MB Melissa B. CEO Used the software for: 2+ years ### "Ring Central Contact Center Review" March 28, 2018 5.0 Pros Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome! Cons I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue. Review Source Swadesh P. Marketing Manager Environmental Services Used the software for: Less than 6 months ### "Simple system that works" July 11, 2021 5.0 Overall, it's been great so far. I'm able to make calls without any issues. Pros It was easy and quick to set up. Now I can have a phone system to call internationally and also receive calls. Saves so much more time. Particularly great for me working remotely outside the countries we operate in as a business. Cons Honestly, there's nothing to dislike until now. If I'm being extremely picky, it would probably be the fact that it gets too costly to forward calls to my country ie India. Review Source NM Nathy M. Owner Financial Services Used the software for: 2+ years ### "I wouldn't have a business without RingCentral" October 27, 2017 5.0 Pros Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want. Cons Customer Service is great but sometimes communication with reps can be frustrating but overall they are great. Review Source MS Matthew S. Victims Advocate Telecommunications Used the software for: Less than 6 months ### "Ring Central" May 27, 2021 3.0 It certainly gets the job done but I wish there were a way to get the job done easier and faster. Pros I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine. Cons I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or this option is not apparent in the context menus). I also think the overall user interface can be reimagined and simplified - make the most important and most used features easier to access than those that are rarely every used. Review Source VR Verified Reviewer Phone Representative Medical Devices Used the software for: Less than 6 months ### "Great software" November 8, 2018 4.0 Pros I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to. Cons The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call. Review Source SK Sean K. Growth Food & Beverages Used the software for: 2+ years ### "RingCentral communication app " March 21, 2019 5.0 Pros Awesome service, helps me organize inbound and outbound calls and faxes! Cons I don't have anything to add here, I haven't had any issues so far Review Source SO Simon O. Marketing Analyst Banking Used the software for: 1-2 years ### "Perfect Business Communication Appliacation" December 12, 2018 5.0 Pros This software help my organization to have perfect platform to interact with prospects and clients. It also has us in managing our customer through effective communication. Cons The software is very expensive in terms of cost. It pricing policy must be reviewed downward to encourage more users. Review Source WL Winnie L. Principal Lawyer Law Practice Used the software for: 1-2 years ### "Ringcentral Contact Centre/Customer Support is excellent!" August 8, 2017 5.0 The multi-level IVR enhances and connection music elevates the image of my law firm. Pros The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns. Cons I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back" Review Source DS Desirae S. Data Quality Professional Management Consulting Used the software for: 1-2 years ### "RingCentral" July 25, 2018 5.0 Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look! Pros RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage. Cons The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application. Review Source cA christine A. attorney Law Practice Used the software for: Less than 6 months ### "Very Good Price" September 8, 2020 4.0 So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature. Pros The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better. Cons The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better Reason for choosing RingCX They answered their phone and got me right to someone to talk to, and they gave me a nice discount for moving to them from our prior system. Review Source MA Mina A. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "This is a reliable system as long as you are not a call center requiring reports and monitoring of leads." January 18, 2018 3.0 Pros Easy to use. Easy to set up new lines. The software seems reliable as well. Voicemail set up is easy and reliable. Cons Sales and customer service are not able to easily navigate the sight, import leads, utilize training software, login from other devices and software without ringcentral phones. Review Source JB Jean B. Training specialist Consumer Services Used the software for: 1-2 years ### "It can be convoluted at times" November 16, 2023 5.0 Pros The amount of features this tools has is amazing. Cons The way reporting is handled can be convoluted. Review Source AH Amanda H. Administrative Assistant Used the software for: 2+ years ### "We use ring central for our center phone system. It is very easy to use and user friendly. We like i" June 27, 2018 5.0 Pros I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome Cons i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now. Review Source cW coco W. Controller/Business OP Manager Medical Devices Used the software for: 1-2 years ### "Good system for customer contact center " June 5, 2018 4.0 Easy to manage contact center info. Pros Many functions for you to manage the contact center info. Flexible and easy to set up and train user. Cons it would be great if it could develop into CRM systems, so users no need to manage 2 systems to save time. Review Source LC Lucy C. Developer Machinery Used the software for: Less than 6 months ### "Very organized tool" September 9, 2020 5.0 Overall is good. If RingCentral has the dark theme that will be great. Pros It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info. Cons When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Company's decision Review Source LC Larzel C. Business Development Manager Insurance Used the software for: 1-2 years ### "Ringcental has helped our contact center better!" June 10, 2018 5.0 It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided. Pros It has text features that you can use to do follow ups. You can also easily tract calls and create a queue. Cons Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing. Review Source GT Gustavo T. CEO Real Estate Used the software for: 1-2 years ### "Good enough" January 16, 2018 4.0 I could go back if you cut the prices but I know you will not do. Pros Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that Cons Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept. Review Source JP JENNIFER P. ADMIN Medical Practice Used the software for: 2+ years ### "RING CENTRAL" June 5, 2018 5.0 Pros THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT. Cons THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.