# Page 7 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of RingCX ## Showing most helpful reviews Showing 151-175 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EM Ericka M. Patient Account Specialist Medical Devices Used the software for: 1-2 years ### "Ring Central Contact Center " May 2, 2021 5.0 Overall I am satisfied it is rare when we have any issues needing support but they are always eager to assist when necessary Pros Its a great program for hosting meetings. We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise. Cons The only thing I would suggest is maybe offering more from the program, like more features. Also when I try to apply a virtual background it doesn't work for me but it does work for others so maybe the issue is on my end. Review Source AS Ankit S. Director Banking Used the software for: 2+ years ### "Great digital connectivity " November 27, 2018 4.0 Easy navigation with excellent integration across all devices like mobile, desk and laptop Pros Join now feature allowing jumping on calls through single touch Cons Dial in restriction - only 5 or less people can dial in with the base verison Review Source PM Perla M. Scriber. Medical Practice Used the software for: 1-2 years ### "Very useful tool." August 28, 2018 5.0 Very good! Pros Using it in a medical field, less expensive than e-fax in the EMR, very easy to use, you can save all numbers by name, create your own facesheet, hippa compliance, can create multiple accounts, receive confirmation by email. Save paper. Cons It would like to have like software integration with the EMR, you have to “print” to send the fax, is time consuming. Review Source EK Eric K. Striven Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Switched from Google Voice" April 6, 2021 5.0 Super happy using this software for call and text communications. Pros Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps. Cons None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all. Review Source JD Joseph D. Ceo Real Estate Used the software for: 6-12 months ### "Ring Central call Center" August 23, 2018 4.0 Pros They can cycle through your office, via cell phone. Each worker can set them self on live to be on the queue for a rotation, or first one wins- managers choice. Cons They do not have a great auto dialer system like some other options. It does not have great controls integration systems. Review Source LL Leanne L. attorney Law Practice Used the software for: 2+ years ### "Online faxing" January 24, 2019 5.0 It has been great Pros We use this product for all our faxing and the consistency of service is great. Cons We've used ringcentral for over 3 years and I have not had any issues. Review Source CG Crishna G. Clinical Liaison Health, Wellness and Fitness Used the software for: Less than 6 months ### "Web-based soft phone!" September 22, 2022 3.0 The web-based version is definitely a must! My only prob with web-based is it takes a while to update the call history. I have to refresh multiple times in order to see the most recent number I dialed. Other than that, GREAT soft phone!!! Pros Glad it's accessible via web with option not to download the app and eat up computer space. Cons The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution. Review Source DD David D. Patient Services Medical Practice Used the software for: 1-2 years ### "RingCentral app!" August 8, 2017 3.0 Pros The RingCentral app is very straight forward, and simple to use! It does exactly what you need it to do. Which is make calls and send texts. Cons The cons for this app is the integration issues. It doesn't appear to integrate with the apps we primary use. It also had quite a few dropped calls, or just random errors. Review Source Sage C. Medical Device Sales Representative Medical Devices Used the software for: Less than 6 months ### "Our office contact software" September 22, 2018 5.0 Pros It makes it quick and easy to communicate with our sales managers, team leads, and co-workers. This is also the dialer we use to sell our medical equipment. Cons At first glance I had a hard time navigating the dialer. Review Source AK Angela K. HR Admin and Account Manager Computer Software Used the software for: 1-2 years ### "Streamlined UI and Easy Function" April 15, 2017 3.0 Pros Easily read and understood user interface, intuitive really. Straightforward and the desktop app is convenient. Cons Customer Support is based out of the US, a little tricky to understand the reps but they were still able to handle issues efficiently and effectively. Review Source TC Tracey C. Operations Manager Real Estate Used the software for: 2+ years ### "VoIP Phone System" August 15, 2018 5.0 They need to hire people who are a bit more astute in figuring out the problems. The people i spoke with about a setup of a fax number did not have the answers. Pros We use this system for all of our real estate agents. It allows us to transfer calls directly to their cellphones. Works great Cons The set up is a bit confusing and takes time to figure it out. Not sure what you could do to make this easier but it maybe a quick setup and then we can go back and add to the features later. Review Source SG Scott G. Project Manager, Estimator Management Consulting Used the software for: 1-2 years ### "It does what it is designed to do, but just doesn't grab me" July 11, 2017 2.0 Pros It works. Cloud based setup that doesn't require hardware. Nice looking application. Easy to use. Cons No method of tracking calls or metrics It just doesn't do much outside of answering phones for you. Customer service was lacking when I used it. Review Source AW Andrew W. Pastor Religious Institutions Used the software for: Less than 6 months ### "Good Quality Product" April 12, 2021 4.0 RingCentral allows me to clock in and clock out when it comes to my availability and have the peace of mind that no calls are missed. Pros RingCentral is used primarily as a secondary number for when I am "on the clock" or for when I am on our "emergency line." RIngCentral makes it easy to switch from one line to another. Cons There's no automated response to texts. This would be nice for times when I'm out of the office and on vacation. There is a workaround that I was able to figure out with another program, but it would be helpful to be able to do it directly through RingCentral. Review Source VR Verified Reviewer RPA Manager Hospital & Health Care Used the software for: 6-12 months ### "Ring Central For More Accurate Reports" April 25, 2019 5.0 Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It has multiple features which will allow you to keep your workforce up to date on any of the many updates between the company Pros Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard. Cons If they could add a training on how to export the information, at the begging may be a little confusing Review Source CV Chris V. Recruiter Used the software for: 6-12 months ### "I use this in the recruiting department of a Trucking Company" May 15, 2018 3.0 Pros What I like most is that the real time reports that are available for everyone who uses it. It shows performance and productivity which is useful to gauge yourself throughout the day. Cons What I like least about the software is the inability to handle multiple calls at once. I'm unable to put one on hold and answer another which can be very difficult in this line of work. Review Source LC Leah C. designer Design Used the software for: 2+ years ### "Ring Central" July 19, 2021 4.0 Overall okay experience with RingCentral, couple bugs could be corrected Pros I liked this software because it sends an email when you miss a call which is super helpful if you’re out of the office often Cons I don’t like that this software makes it hard to track past calls and voicemails as smoothly as possible Review Source DT Daniel T. Account Manager Used the software for: 1-2 years ### "RingCentral" March 8, 2018 4.0 Pros I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite. Review Source JB Jodi B. President / CEO Management Consulting Used the software for: 6-12 months ### "Excellent purchase at RingCentral" January 7, 2019 5.0 Pros Ease of purchase and set up. Excellent communication to walk you through set-up processes , no matter what time of day or even night that you contact them, it might have even been on a holiday!!! I'm quite happy with the purchase. Cons Nothing that I can write about would be negative. It's all positive comments other than the research h in looking up the numbers available to all in different geography...but that may have been my own (or users error), since I was looking for many geographical areas to serve different clientele Review Source AH Amber H. Sales Rep Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Easy to get through you lead list love the automatic dialing" June 2, 2018 5.0 An ease to contact all my clients making productivity increase by almost triple! Pros I love that I can insert a lead list and call them way faster than I would on salesforce alone and it works directly with salesforce updating my lead list for me Cons It doenst catch duplicates very well sometimes I will end up calling the same person twice in a day Review Source FD Frank D. Attorney Law Practice Used the software for: 2+ years ### "Rather expensive product" November 3, 2018 4.0 I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool. Pros This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly. Cons This solution is rather expensive and does not justify the expense considering other alternatives. Review Source NS Neil S. Systems Administrator Construction Used the software for: 2+ years ### "Great VOIP solution for multiple locations" December 19, 2018 4.0 This solution provides call conferencing to every user as well as a screen sharing option for online meetings. Pros The mobile App is probably the most liked part of this solution as it enables a user to answer their work phone from their mobile device. Cons As the system is using the Internet there are times when a call quality can be poor or it has a problem connecting. Review Source ATM Arthur Thomas M. BDR Marketing and Advertising Used the software for: Less than 6 months ### "Ring Central" February 11, 2021 5.0 My overall experience was with Ring Central Contact Center was great for the purposes that I was allowed to use it for in my role. Pros We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down. Cons I was not exposed to the software's full featured potential based on the way that my company used it and how it was taught to me. Review Source MR Michael R. Executive Director of Franchising Medical Practice Used the software for: Less than 6 months ### "Easy to Use" November 28, 2016 5.0 RingCentral is a great phone product. I've used this for years and have recommended it to many people. It's features are easy to use and you get a lot for the price. It doesn't matter if you're new start up or you've been around for years, RingCentral has great options to help with your telephone needs. The extension and voicemail features are easy to use. I think the phone app is awesome. This product enabled us to provide phone access to our team members without having to install phone lines in each of our offices. The app makes it so that you no longer need a traditional phone on your desk. The software lets you set hours of operation. Plus, you can even create rules for call handling for specific days and times. Pros Very customizable. Review Source RT Reyner T. Accountant Computer Software Used the software for: Less than 6 months ### "Good Call Center Solution for Mid-Size Organizations" December 10, 2016 4.0 We have used Ring Central for a few years now and feel confident to recommended it. The features are easy to use and understand. The pricing is fair. Ring Central has a vast variety of features which I think will work for most Mid Size Organizations.They have a phone app which can be downloaded and used. We did not actually need phone lines for every rep because of its technology (I keep forgetting that name) . With this you no longer need a traditional phone. The working hours can be adjusted with the tool. You can create rules for call handling based on any business need Pros Good features Integration Call flows Cons Did have some downtime in the best Customer Service is a little on the unpleasant side. Review Source MB Mary B. Program Assistant Used the software for: Less than 6 months ### "Easy to use" May 4, 2018 4.0 Pros I like the user friendly buttons and tools. Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation. Cons I wish there was a reason or code for why a fax didn't go though. Even an old style fax would give you a code; whether it be busy or could not connect. Also, the cover pages should be easier to edit. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.