# Page 9 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is RingCX the right Contact Center solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (255) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 9 - Reviews of RingCX ## Showing most helpful reviews Showing 201-225 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Michelle W. Patient services Medical Practice Used the software for: Less than 6 months ### "way too many issues" November 27, 2018 2.0 Pros I liked that it logged all team members texts and still allowed separate phone numbers for each person. Cons There were technical issues every time we turned around. Either the site was down or the calls were just not coming through and showing up as missed. Review Source KT Katie T. MHRT-1 Mental Health Care Used the software for: Less than 6 months ### "Good Experience " June 9, 2020 4.0 We are able to continue our weekly discussions through using this app. Pros Required through my company to stay in contact with our colleagues during the pandemic. Voices and video come in clear and super easy to join in. Cons I dont have anything negative to say about this app. When using a phone however you only get to see up to 4 people. When using a computer you can see everyone who is participating. Review Source MA Mohammad A. Owner Used the software for: ### "Lackluster support, misleading plan details. Most of these reviews are suspicious..." March 21, 2015 1.0 All these glowing reviews are suspisious. From a user of many years I can say that although their prices seem good, be very VERY careful. I was misled into thinking the minutes would roll over, was told not the case only after years of service. After an hour on support line they offered to move me to a more expensive plan. Wow....thanks. When I agreed only if I get a month of free service or more minutes for this moneth to compensate was told "NO" . Way to keep customer satisfaction and a long time loyal customer happy guys! Review Source CQ Cesar Q. Used the software for: ### "Can't believe people still fax... but this changes everything!" December 14, 2016 5.0 This literally saves trees on the regular for us! And then we have a huge memory bank of everything we send out. If your thought is as old school as the fax machine transitioning will be challenging. But my response to that is... LET IT GO!! LET IT GO!! FAX FROM RING CENTRAL!! Review Source SF Steven F. co founder Used the software for: 6-12 months ### "Easy for call routing" March 24, 2018 3.0 Pros Many analytics on calls, and customer habits which permits to adapt and optimize funner of conversion Cons I feel they are lacking a bit on features vs the other solutions on the market, but they have great cust serv. Review Source MK Mandy K. CEO Used the software for: ### "Top Notch Product and Top Notch Customer Service!" June 30, 2015 5.0 Janna was my technical support representative and she was excellent. She had a great attitude. She spent time with me and was helpful in explaining the steps we were taking to check my device. I'm not very technically proficient so I found this very helpful. Once we realized the device I was sent was likely defective she immediately ordered another one and had it shipped over night. Great support experience and RingCentral needs more just exactly like her. Thank you! Review Source GY Gene Y. VP Communicatuions Used the software for: ### "Best Telephone Service On The Globe" August 28, 2014 5.0 We started with RingCentral several years ago. Switching our land lines in two stages. Our final switch made on 8/27/2014. Unbelievable as it may sound, both stages went without a hitch. We used RingCentral support many times for problems that we had created and I must say they are an outstanding group of well selected professionals. They do know their business!! Goodbye Verizon hello RingCentral! The Very Best On This Planet. Review Source CM Carla M. CEO Used the software for: ### "Been a Ring Central customer for years - love the product and service!" May 2, 2015 5.0 I procrastinated for weeks before calling in to fix my phone. It had an issue that wasn't so bad I couldn't use it and I just kept putting it off. When I finally called in to get assistance it was super easy - next time I won't wait weeks before I call to resolve my issue. :-) Customer service is great! I am very glad I switched to Ring Central, not only do I get better service but for a better price! Review Source SJ Stephen J. Used the software for: ### "Great Service for the Small Business Owner" March 26, 2015 5.0 Great Service for the Small Business Owner. Have been using the service for 4-5 years and love it. Great value for the service and features that you receive. Review Source JC John C. Marketing Used the software for: ### "Good for a small business and better than a landline system" March 20, 2015 4.0 We work in a virtual team environment and this tool makes it easier for customers to contact us regardless of where we are. Its affordable and pretty easy to use. Their international dial-in numbers don't always work so we get a bit frustrated with that and call quality for international isn't always the best, but it is way more affordable than an international call. Review Source SS Sunny S. Managing Director Used the software for: ### "Great support resolution! " August 6, 2014 5.0 Mary Anne was incredibly helpful and very courteous! She always called me back, multiple times if I couldn't answer my phone, always left me voicemails to let me know the situation, and called me promptly the once or twice there was an emergency. Very, very pleased with her professionalism, and manners in which this case was resolved! Review Source GT Georgia T. Used the software for: ### "Helpful and patient Support Staff" October 2, 2014 5.0 Support representative was very patient with the fact that nothing worked at first (including the original attempt to access computer). He was quick to find alternate solution to get things up and running. Very efficient, which is helpful when customers (on my end) are waiting on phone being back up. Thanks! Review Source DM David M. CEO Used the software for: ### "Good Experience" August 12, 2014 5.0 Support rep was patient and helpful. Review Source MS Mark S. Used the software for: ### "Great service experience" July 31, 2015 5.0 Rep was very knowledgeable, professional and courteous. The setup work was involved and required multiple steps through multiple menus. Rep did a great job of walking me through them via our chat session. His responses were quick and easy to follow. Great service experience. Thank you. Review Source RA Ray A. Used the software for: ### "Treated poorly after many years of service" March 21, 2015 1.0 With over 6 years of service today I saw just how poorly they treat customers that I've been with them a long time. They have no concept of long-term value of a customer and lost me for good and now I will share the poor experience with as many people as possible . Review Source GB Gram B. IT Manager Computer Software Used the software for: Less than 6 months ### "Good Tool which more or less does the job" December 14, 2016 4.0 We have used the tool for over 3+ years. It is generally fairly stable, though we did experience issues when we expanded into different geographical areas. We did have issues with them and eventually everything did get sorted out. They have some good features which are impressive. The dialer is easy to use and operate. We were also able to use their IP phones which were pretty smooth. Pros Good Call Quality IP Phones Cons Customer Service can be better Review Source AM Aakash M. Sr. US IT Recruiter Used the software for: ### "Simply awesome !!" November 18, 2015 3.0 It was a good experience. the assistance was damn good & I appreciate the way, you deal your Cx. I was searching the score of 100 around but unfortunately your system contains 10 marks to rate. specially the voice & quality of assistance of that lady was awesome. Review Source NR Niccole R. President Used the software for: ### "Great Service" August 28, 2014 4.0 I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs. Review Source NB Nich B. Consultant Used the software for: ### "Knowledgeable, Proactive Support" April 17, 2015 4.0 My support representative was very polite and responsive, he seemed to care if my questions were answered and if I was getting what I needed out of my RC account, he also took the time to find me a solution that worked with my account but still met my needs. Review Source TM Thomas M. IT Director Legal Services Used the software for: ### "null" February 26, 2019 3.0 Review Source AB Antonio B. Auxiliar administrativo Logistics and Supply Chain Used the software for: ### "null" February 22, 2019 2.0 Review Source BS Benjamin S. Senior Manager, Quality Control and Compliance Real Estate Used the software for: ### "null" May 10, 2018 3.0 Review Source TS Trivesh S. Used the software for: ### "null" August 12, 2018 5.0 Review Source AC Alan C. Used the software for: ### "null" May 29, 2019 5.0 Review Source RC Robbin C. Used the software for: ### "null" November 9, 2018 5.0 Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.