# Page 5 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RingCX the right Contact Center solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (253) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of RingCX ## Showing most helpful reviews Showing 101-125 of 253 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Steven J. Agent Insurance Used the software for: 2+ years ### "Wonder Phone Cloud Based System" December 28, 2020 5.0 My overall experience has been extremely positive. Pros This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses Cons The pricing is a bit on the high end of the market would be my only complaint. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing RingCX Functionality was the primary deciding factor. Review Source RM Ryder M. Owner Marketing and Advertising Used the software for: 1-2 years ### "Worse than free options like Google Voice" February 27, 2019 1.0 Pros It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on. Cons There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade. Also, about 50% of my calls go straight to voicemail. Weird huh? So no calling out, and 50% of of incoming calls are missed. Nice. Review Source CC Cesar C. Gerente General Construction Used the software for: 1-2 years ### "call center" April 13, 2020 5.0 Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales Pros Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas. Cons La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo Review Source VR Verified Reviewer physician Medical Practice Used the software for: 2+ years ### "poor customer service" November 4, 2021 3.0 poor level of knowledge with agents on the phone, difficult to understand phone agents. Pros sounded attractive, price was reasonable, had good reviews mostly Cons not the easiest system to use, customer service was dismal Review Source AA Aman A. Sr. Manager, Cyber Security Architect Real Estate Used the software for: 1-2 years ### "Great VOIP service " February 23, 2023 4.0 Pros A great service to deploy in no time. It’s as convenient as plug and play. Cons Hardware cost at an expense side. Otherwise no other issues. Review Source JR Jessica R. QAPI Coordinator Medical Practice Used the software for: 2+ years ### "Helpful " November 5, 2019 4.0 Pros What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable. Cons What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers. Review Source JJ Jeff J. Customer Service & Sales Manager Construction Used the software for: 1-2 years ### "A must if you're using Ring Central Phone!" June 9, 2020 4.0 Our organization uses Ring Central, Ring Central Phone, and Ring Central Contact Center for our phone system, scheduling conference calls (audio or video) and for phone monitoring and reporting in our call centers. All of the RC software plays nice with each other, including mobile versions. Pros The ability to monitor teams in real time via customizable dashboards is my favorite feature. It is as good as any telephony software that I have seen. Cons The reporting capabilities are somewhat robust, but creating custom reports beyond the stock templates is not intuitive and in a few instances we were not able to create the report we wanted with multiple data sets. Review Source HJ Helen J. Accounts Payable Specialist Construction Used the software for: Less than 6 months ### "Recommended" July 8, 2020 5.0 The support team was great. They made sure I got the answers to my question and they walked me through very well. Pros Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands. Cons Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied. Reason for choosing RingCX It was highly recommended by the IT company that we outsource. Review Source SB Santosh B. Database Administrator Legal Services Used the software for: 2+ years ### "Ring Central - Review" November 6, 2019 5.0 \- It is a great application overall with ring central. Pros \- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent. Cons \- The pricing can be made more affordable - They can add more features and limits to the applications Reason for choosing RingCX \- The ability of customization to the application to handle many use cases. Review Source JT Jerry T. Manager Automotive Used the software for: 2+ years ### "Replaced our original phone system" February 17, 2020 5.0 Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call. Pros Tons of features, not only replaces the phone system but helped the business to operate on a higher level Cons Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device. Review Source JL Jessica L. therapist Mental Health Care Used the software for: 1-2 years ### "great tool for streamlining communication" December 15, 2017 5.0 Ability to text with customers from an office-specific number Pros The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely. Cons I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages. Review Source HH Hicham H. Fondateur Computer Software Used the software for: 2+ years ### "Appel sortant impossible" February 28, 2022 1.0 Pros Si vous souhaitez recevoir des appels cela fonctionne Cons Qualité des appels et surtout impossibilité de passer des appels régulièrement et pendant plusieurs jours sans aucune raison. Actuellement et depuis plusieurs jours nous ne pouvons pas passer d'appels. Pour un logiciel d'appel c'est vraiment dommage. Le support nous indique que le bug est corrigé mais toujours rien. Review Source DB Daniel B. Customer Support Specialist Computer Software Used the software for: 6-12 months ### "Solid VOIP App but not Always Consistent" February 6, 2018 4.0 Pros Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call. Cons Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected. Review Source GR Gloria R. CSR Medical Practice Used the software for: 2+ years ### "Efficiency " December 6, 2022 5.0 Pros Very easy to use, self explanatory no issues Cons The fax could use a bit more options for receipt Review Source SD Sean D. Client Service Specialist Computer Software Used the software for: 6-12 months ### "Incredible call center alternative (especially when working from home)" November 24, 2020 5.0 Ringcentral is incredible for my small team and has been crucial in keeping us \[productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue. Pros Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues Cons Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed Review Source KT Kelly T. Administrative assistant Philanthropy Used the software for: 2+ years ### "Depends on day for Performance" December 7, 2017 3.0 Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app Pros It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently Cons Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out Review Source JH Josiah H. Internet Operations Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Has everything you need at a great price" January 15, 2020 5.0 I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options. Pros RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Cons The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing RingCX The price was right and they allowed us to do a one month trial to see if we liked the system. Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Price and features. Review Source AS Abraham S. Compliance Officer Medical Practice Used the software for: 6-12 months ### "Top of the Line Contact Center Software With a Friendly Interface" September 24, 2018 4.0 Utilized this product from Spring 2015 - Spring 2016 Pros Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral. Cons There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny. Review Source VB Valerie B. PHELB Hospital & Health Care Used the software for: 2+ years ### "Ring Central at Ease" September 22, 2022 5.0 Pros THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy. Cons i have not dislikes about this software. Review Source VR Verified Reviewer Talent Acquisition Human Resources Used the software for: 2+ years ### "Calling Software for you" August 11, 2020 5.0 Great calling software especially if you are working from home. Pros \*Great feature for call routing \* When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form Cons So far, this tool is a great help for me for calling my candidates so I don't have any problems with it. Review Source KM Kenneth M. Manager Used the software for: 1-2 years ### "Great idea, features are cool but definitely fundamental flaws" May 23, 2018 4.0 Pros Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is. Cons Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far. Review Source KH Kevin H. IT Director Law Practice Used the software for: 2+ years ### "Our primary use is toll-free number routing" April 19, 2019 5.0 Pros It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years. Cons It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does. Review Source KSS Kamaldeep Singh S. Technical Sales Supervisor Telecommunications Used the software for: 1-2 years ### "One of the best software" December 9, 2016 4.0 The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems Pros Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software Cons Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying Review Source EC Emily C. Aquarium Maintenance Specialist Fishery Used the software for: 1-2 years ### "Work phone without the hassle" January 9, 2019 4.0 Pros RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone. Cons A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why. Review Source VR Verified Reviewer Project Leader/Marketing Professional Commercial Truck Marketing Marketing and Advertising Used the software for: 6-12 months ### "Great Product" October 9, 2018 5.0 Glad our company is using this product, very satisfied. Pros I enjoy the functionality and ease of use. It's great on desktop or mobile. Cons I wish a little easier to increase number or participants in meetings. Review Source Similar Products Featured