# Page 8 | RingCX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is RingCX the right Contact Center solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews --- RingCX 4.2 (253) [View alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of RingCX ## Showing most helpful reviews Showing 176-200 of 253 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SZ Sarah Z. Senior Paralegal Legal Services Used the software for: 2+ years ### "If you need something for faxes" December 10, 2018 3.0 Pros I have never had a problem with faxes. Easy to send and you get confirmation so that you know it's sent. Plus you have the convenience of doing it through your email. Cons The phone service would be why I'm split down the middle for them. I think the awkward connection confuses people and I have had dropped calls. I would rather them call me directly then deal with it at all. Review Source WP William P. Online English teacher Primary/Secondary Education Used the software for: Less than 6 months ### "Ring Central is an amazing to contact friends & family! " June 16, 2018 4.0 Amazing software, 100% recommended. Pros Ring Central is a great way to talk to friends and family in the US, I also it for worf though and it aleays worked great when I had to make and receive calls from clients. Cons There is not a bad thing that I can remember from this Ring Central. I had a great experience using it for 2 months. Review Source GT Graham T. Paralegal Law Practice Used the software for: 6-12 months ### "Very Easy Digital Facsimile Solution" January 5, 2017 5.0 RingCentral is a slick way to fill the need of a digital fax machine right on your desktop. If you are like me and prefer to create .pdfs as fax packages, RingCentral is for you. Simply input the fax number you are transmitting to, select whether or not you want to include a cover sheet (RingCentral makes it very easy to create a custom cover sheet on-the-spot for that particular fax) and upload your file. Hit send and you are golden. Send faxed immediately or queue them up to strategically send later. Very easy and user-friendly. Pros Easy, easy, easy. Flexibility regarding sending .pdfs as traditional faxes. Cons Nothing. Review Source DS Dave S. I.T. Manager Computer Software Used the software for: 2+ years ### "Love Ring Central...just wish it was more affordable" June 15, 2018 5.0 RCFax works well too, cheaper than paying for copper fax lines, and no awful fax machine. Everything is handled via a email. Pros Ring Central does everything a phone system can do. We really loved the cell phone integration options. Cons The price is the only problem I have. We wanted a few high end features, which pushed us to an Enterprise plan. For each user it was very expensive. And they wont let you mix and match groups. So if only your exec team needs Enterprise and all your workers just need Basic...you have to pay for Enterprise for every employee. Review Source BB Brian B. Manager Primary/Secondary Education Used the software for: 6-12 months ### "Outstanding Experience..!" October 3, 2018 5.0 Ring Central has been around for a long time. No doubt worth checking out now. Pros We really enjoyed Ring Central when we had it in 2014. I am sure it is even better now. Check ot out no doubt. Cons I truly do not recall any cons with ring central. It did exactly what it said it would do for us and that was to supply an awesome on the go phone system. Review Source AA Anthony A. Analyst Financial Services Used the software for: Less than 6 months ### "A good software solution for teams and individuals who require more than just a physical phone" July 18, 2019 4.0 Pros Really helps keep track of calls, voicemails, and such with a computer-based user interface. Cons Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of. Review Source EL Eric L. BDM Information Technology and Services Used the software for: 1-2 years ### "Team Phone System" June 27, 2019 5.0 Pros Great for seeing which member of our support team is actually on the phone Cons Price seems a bit high for value but a very useful tool Review Source CB Cassy B. Legal Secretary Law Practice Used the software for: Less than 6 months ### "Forget the old school fax machine!" July 18, 2019 5.0 The ease of use has made the experience top notch. Pros I love how easy it is to send and receive faxes. On our old machine, half the time faxes wouldn't send or we never received them. With RingCentral, we know we will never miss a fax again. Cons I honestly don't have anything negative to say about it. Review Source AS Argyll S. mortgage specialist Real Estate Used the software for: Less than 6 months ### "so far it is a convenient way to receive fax" March 22, 2018 4.0 alternative in receiving files Pros what i like the most about this software is that it is an alternative in receiving files especially when my other means are unavailable Cons what i like the least about this software is that it took longer to receive the files compare to other softwares. Review Source SN Sean N. Operations Manager Used the software for: Less than 6 months ### "Not perfect" February 22, 2019 3.0 Pros I like the thing that informs you when you had a missed call, as well as the number and a message, if there is one. Cons Very often we get an email about the missed call, but the phone didn't even ring. I don't understand how is that possible and who's problem is that. Review Source MB Michelle B. Marketing Medical Devices Used the software for: 1-2 years ### "RingCentral is very helpful." June 5, 2018 4.0 I am able to collect valuable data from calls. Pros I like collecting data from calls (how many/time duration). It is helpful in analyzing and planning how/who to direct calls to. Cons Once you get used to software, it is easy to use. Wish there was scheduling option to change out-of-office during holidays automatically. Review Source CR Cheylene R. Operations Manager Used the software for: Less than 6 months ### "Ring Central - As expected for the Price" March 13, 2018 4.0 Pros Well priced relatively intuitive the app works great which is helpful if you need to run out of the office good voice quality no call interruptions Cons Bazar limitations when setting up the IVR the per-user fee is expensive reporting functions are very limited Review Source CL Chuck L. Owner Used the software for: ### "I have a very simple need. A toll free number that always rings in to my cell phone. " March 19, 2016 4.0 Ring Central provides an answer for my business' rather simple needs. A toll free line that is always forwarded to my cell phone and a way to distinguish incoming calls from the tool free number from incoming calls to my cell number. I do not have a need for the high level of capabilities the system offers but occasionally I have a problem I can't figure out. The representatives have been able to quickly understand what my problems have been and have been able to resolve them while I am on the line with them. I'm really pleased. Review Source KT Kandace T. Rapid Response II Accounting Used the software for: Less than 6 months ### "Ring " July 16, 2019 5.0 Pros I like the ease of the notifications. It makes it almost impossible to miss a call. Cons I think the system has a lot going on. There are a lot of buttons and areas to log in to. It will definitely take some getting used to. Review Source JS Jerico S. Graphic Designer Graphic Design Used the software for: I used a free trial ### "Good to have on demand" July 18, 2022 4.0 Pros I like that I can call around the world with it. Cons Can be improved and make the UI more responsive. Review Source JM Jeremy M. IT Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Feature galore " April 11, 2018 3.0 Pros Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great. Cons Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well. Review Source AG Amber G. IT Tech Medical Devices Used the software for: Less than 6 months ### "RingCentral Contact Center" December 3, 2019 5.0 Absolutely wonderful support. Very spot on! Pros Wonderful support! If I had a question or concern it was address imminently. Cons I have no negative feedback. I've had a wonderful experience. Review Source SG Skielar G. Business Development Agent Automotive Used the software for: Less than 6 months ### "Medical Sales" September 16, 2018 5.0 Pros You can always count on RingCentral when making calls to help customers get the medical supplies they need. Cons I have nothing negative to say about RingCentral. Review Source AC Angela C. Community Engagement Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Works when it works." March 10, 2021 3.0 Worth trying and user friendly Pros I like most how this software is very close to zoom , so not hard to navigate and use. I enjoy how it asking name before entering meeting so you could change it for different purposes or multiple users. Cons It sometimes lags and has delayed start. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Different organization requirements. Review Source DE David E. Used the software for: ### "The Best Voip Phone Service on the Market" October 16, 2014 4.0 It's always a pleasure calling the folks at RingCentral when I need some quick tech support assistance. Initial set-up can be a bit tricky, but RingCentral is on the case. They are very thorough and have even followed up a few days later (on more than one occasion) to be sure everything is performing smoothly. I'm very impressed - it's awesome to know confident help is just a phone call away. Great service! Review Source MK Maria K. back office, accounting Used the software for: ### "Where did you find these employees?" October 30, 2014 5.0 Can you clone the reps? Their patience and courtesy is phenomenal. Many of the reps I have dealt with in off-shore locations have a language barrier, not so with RingCentral's reps. I like the persistence of the employees following up to make sure client is satisfied and it is acceptable to close a ticket. The only con is the words used to search for help. The terms used today for technology are not common to many baby-boomers. So when searching we may sound like we are searching for a red apple, but in fact we are searching for a green apple. Technology and terminology are always changing. Keep up the great training! Review Source EW Elijah W. Help Desk Manager Used the software for: ### "Useful reporting data, easy to operate, " November 18, 2015 4.0 I enjoy being able to make such immediate changes in our call queues and having access to such useful data. As a call center manager, this reporting data has helped me create metrics to measure our success and set goals that have enhanced our service experience - thus, improving the relationship with our Customers. The only problem I've had was the removal of my ability to export a certain view in the reports section with the updates made to the design of the admin interface. However, RingCentral Support has been made aware of the problem and has communicated to me that they are actively working to resolve it. Fair enough! Review Source MP Meredith P. Director of Operations Medical Practice Used the software for: Less than 6 months ### "Lots of functionality" October 3, 2017 4.0 Pros we recently switched to ring central and have been very impressed with the functions and ease of use for all staff Cons there is a lot of extra things we don't necessarily need to run our private practice so it can be overwhelming for staff wanting to learn it all. Review Source MW Michelle W. Patient services Medical Practice Used the software for: Less than 6 months ### "way too many issues" November 27, 2018 2.0 Pros I liked that it logged all team members texts and still allowed separate phone numbers for each person. Cons There were technical issues every time we turned around. Either the site was down or the calls were just not coming through and showing up as missed. Review Source KT Katie T. MHRT-1 Mental Health Care Used the software for: Less than 6 months ### "Good Experience " June 9, 2020 4.0 We are able to continue our weekly discussions through using this app. Pros Required through my company to stay in contact with our colleagues during the pandemic. Voices and video come in clear and super easy to join in. Cons I dont have anything negative to say about this app. When using a phone however you only get to see up to 4 people. When using a computer you can see everyone who is participating. Review Source Similar Products Featured