# RingCentral Engage Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingCentral Engage Voice the right Predictive Dialer solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242187/RingCentral-Engage-Voice/reviews --- RingCentral Engage Voice 4.5 (23) [View alternatives](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RingCentral Engage Voice Ease of use 4.8 Customer Service 4.2 ## Pros and Cons in Reviews ES Elizabeth S ParalegalLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “The best part about this is the integration with Smokeball, you can set up to get emails about voicemails, which remind you to bill for call associated.“ April 23, 2025 DS Daniel R. S FounderComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “The app was full of glitches, the price of our lines keep going up and the customer service was not the best. Since they are a VOIP subscription we had to get our phone lines cabling ran and they provided a company they referred us to in Michigan that I as horrible“ September 15, 2025 Sera A RealtorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “As all ring central products the system is easy to use, gives value for your money and has excellent phone support and custumer support.“ February 12, 2026 ES Elizabeth S ParalegalLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “I really wish the customer service was better.“ April 23, 2025 KK Kirsten K Owner Retail, Self-employedUsed the software for: 1-2 years. “The user's interface was not friendly to bulk texting, so you had to only personally text per account. When you had to bulk you can only do it with 10 contacts at a time and you would have to input it by name versus seeing a list of contacts.“ August 26, 2022 KK Kirsten K Owner Retail, Self-employedUsed the software for: 1-2 years. “I had a lot of issues with this software but mostly with customer service.“ August 26, 2022 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sera A. Realtor Real Estate Used the software for: 2+ years ### "Ring centra is the best system for calls and messaging" February 12, 2026 5.0 Great product, keeps track of all calls and messages. I use it daily and it serves its purpose very well. Excellent resource.for note taking as well. Pros As all ring central products the system is easy to use, gives value for your money and has excellent phone support and custumer support. Cons The system could use a little make up.or renovation in colors and features as they seem a lille dated Review Source DS Devin S. Operations Manager Medical Devices Used the software for: Less than 6 months ### "Ring Central Engage voice is a must have for small and large businesses. " January 16, 2026 5.0 My over all experience with Ring Central Engage voice has been seamless and perfect. I wish we would have switched over to this system years ago. I allow for remote work. Pros I really like how Ring Central voice is a web-based application which also can be used on desk phones. This allows for my employees to connect with our clients seamlessly. Cons I do not have anything negative to say regarding Ring Central Engage Voice. It helps out organization day and night to field calls and connect with clients. Switched from [One Talk](https://www.capterra.com/p/268546/One-Talk/) Useability, price and adaptability were the driving factor for the switch. Review Source DRS Daniel R. S. Founder Computer Software Used the software for: 2+ years ### "Ring Central was good for a season " September 15, 2025 3.0 Pros I set up ring central for one of my non profit clients and I loved how you could have physical phones and use the app as though it was your desk phone. I also loved how you can set greetings for each employee and a general greeting when you dial the phone. Cons The app was full of glitches, the price of our lines keep going up and the customer service was not the best. Since they are a VOIP subscription we had to get our phone lines cabling ran and they provided a company they referred us to in Michigan that I as horrible Alternatives considered [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing RingCentral Engage Voice At the time Ringcentral was cheaper but we ended up going to Spectrum because of the features Review Source VR Verified Reviewer Report Analyst & Production Supervisor Consumer Services Used the software for: 2+ years ### "Great Call Center Software, very reliable!" September 12, 2022 4.0 Nice software, really good for reports and analytics, also, to follow-up agents performance and hours. Pros Reports are really easy to process and download, very intuitive, and Also really easy to use and agents love it. Cons A dashboard for monitoring and follow-up agents could be better. Reason for choosing RingCentral Engage Voice Not Applicable. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) To increase the performance and productivity of our teams. Review Source BA Brian A. partner Law Practice Used the software for: 1-2 years ### "ring central vooice" February 25, 2024 4.0 Pros it services our telephone needs with voice, text, messages Cons sometimes features are difficult to set up and get using Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) we were having too many problems with Nextiva that could not be resolved by company Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Review from experienced and full-time user " January 9, 2026 4.0 Overall, I love using this platform for simplicity and efficiency, while it's providing essential information as customized. Pros I love the ease of use and features like auto-voicemail and call screening that enable me to receive only active, answered calls, instead of listening to system dialing every lead. Cons Although the system is reliable and performs well 99% of time, sometimes there are glitches that cause uncalled transfers or inability to dial a lead. Review Source Desiree G. appointment setter Medical Practice Used the software for: 6-12 months ### "Make calls super easy!" February 3, 2026 5.0 Overall my expericance has been a great one. I have only ever had one issue and that issue wasn't a big deal and is easy to deal with. Pros Everything is easy to use. Setup was simple. Importing contacts can be done quickly. You can also add important information about each patient and it's kept organized and easy to find. You can get voicemails, emails, and text all in one easy place. Cons The only issue i have had is that sometimes my voicemails have errors and i can't hear them. I have also had issues with the voicemail texts being all sorts of wrong. Review Source JR Jack R. Accounting Specialist Accounting Used the software for: 2+ years ### "Generally happy with RingCentral" March 9, 2026 4.0 Pros The app works well on PC and it is convenient to send and receive text messages with drivers. Also, when I get a voice message, it shows a transcript. So I can understand the content without listening to the audio. Cons When I install the mobile app and receive calls through RingCentral, the call popup keeps showing even if I press the ignore button. It stays on the screen until the caller hangs up, which is quiet inconvenient. Review Source KS Kjeld S. Safety Manager Hiring Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "RingCentral Engage Voice streamlines your day at the office" September 4, 2025 5.0 Overall, my company really enjoys RingCentral Engage Voice. We use it in Sales, Dispatch, Customer Service and even Accounting. I like any product that makes life easier at the office. Pros I really enjoy the AI summaries it generates after the call is finished. With so much going on in the office, it sure is nice to be able to refer back to the summary for a quick reminder. Cons The calls can be a bit choppy at times, but that could very well be the bandwidth at our office. Every once in a while a all will drop, but that can be a different problem all together. Review Source BM Brendon M. Associate Financial Rep Investment Management Used the software for: 1-2 years ### "Works great as intended" November 25, 2025 4.0 Pros The ability to receive the calls Realtime and no lag with the alerts. The ability to send and receive fax is also great. I love this feature. Cons na - the phone software works as intended. The ability to customize the UI could use a little but of improvement. Review Source ES Elizabeth S. Paralegal Legal Services Used the software for: 2+ years ### "Ring Central is intelligent and compatible " April 23, 2025 5.0 The best part about this is the integration with Smokeball, you can set up to get emails about voicemails, which remind you to bill for call associated. Pros AI ability for post call summary and automatic notes. Text ability from the computer or app, using your office number so you don't have to share your cell phone number. Cons Voice recognition is still not perfect on any software. I really wish the customer service was better. Review Source YG Yoel G. Sales Manager Publishing Used the software for: 1-2 years ### "Amazing everything " May 3, 2025 5.0 My overall experience with RingCentral Engage Voice was positive. The platform offered powerful tools for call center operations, including customizable dialing strategies, real-time analytics, and strong integration capabilities. Pros What I appreciated most about RingCentral Engage Voice was its robust flexibility and comprehensive feature set, which significantly enhanced our contact center operations Cons What I liked least about RingCentral Engage Voice was the initial learning curve and the occasional complexity of its configuration. Review Source BE Brittany E. Negotiator Legal Services Used the software for: 2+ years ### "negotiator " April 21, 2025 4.0 it has been great and the best system for phones so far Pros it makes our job easier and we can have the phone system anywhere Cons sometimes there is a lag in the call and they do go down often Review Source LM Lidia M. medical assistant Medical Practice Used the software for: 1-2 years ### "Amazing Phone service" February 24, 2025 5.0 I honestly just love it ! best service ever! Pros it works great, and the intergrated systems of texts and faxes is amaizng. Cons Honestly nothing, out of others systems used in past employments, this one is the best. Review Source BC Brenda C. Office Manager Construction Used the software for: 2+ years ### "Track all your Messages" February 4, 2025 4.0 Great way to trace messages no matter where an employee is working from - home or at the office. Pros The call tracking and monitoring are critical for optimum customer engagements. Cons When the system isn't working it really messes up the whole day. Review Source AJ Ariadne J. Hearing Care Professional Retail Used the software for: 1-2 years ### "Flexibility with RingCentral" February 3, 2025 5.0 My overall experience has been good. It's easy to make outbound calls and follow the script. Pros I like how easy it is to make outbound phone calls. Cons I don't really dislike anything about it at the moment. Review Source SR Sugiti R. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "RingCentral Engage Voice has been Great!" April 11, 2025 5.0 Using this software has been an overall great experience. Their customer service has been great as well. Pros It has been great that it is customizable and allows you to make messages. Cons No con with using this software. It is easy to use. Review Source PDJ Pastor Deidre J. Founding Pastor Religious Institutions Used the software for: Less than 6 months ### "Good VoIP service" December 19, 2024 4.0 The company I was with was taken over by RingCentral. But shortly after it was transferred, I could no longer access it. I think the billing was never transferred or re-connected. Pros The call monitoring capabilities and the online interface. Cons The limited customer service. But that was a few years ago. Review Source KK Kirsten K. Owner Retail Used the software for: 1-2 years ### "I had Ringcentral for 1 year and here's what I had to say about it" August 26, 2022 3.0 At first, I did like using RingCentral but in the long term, the company was not keeping up with the times and made bad business decisions. I got Ringcentral for only a few features, the app for Voice and Unlimited Text, and got more that I did not need and eventually got one of the main features taken from me before the contract was up. That left a bad taste in my mouth. Pros The ease of use of Ringcentral is smooth, especially for people who are not tech-savvy. I did enjoy having the feature of using my personal phone and having a separate app for my business line. They do offer the Desktop version and app for the use of the computer, which can be helpful. Cons I had a lot of issues with this software but mostly with customer service. It was more frequently to bad long customer service experience instead of good. The average time was easily 45 mins to one hour. I felt like any issue I had I was being bounced around different departments of trying to solve the issue and it felt like the representatives did not know the software very well. The only department that know their product was sales. The desktop version felt dated and could utilize new features. The user's interface was not friendly to bulk texting, so you had to only personally text per account. When you had to bulk you can only do it with 10 contacts at a time and you would have to input it by name versus seeing a list of contacts. The organization of the contacts, again very dated not efficient. You could not tag the account and make it a simple search. It had a lot of features that I did not find useful for my needs, video conferencing, automated scheduling through text, and their version of chat. Since I own a storefront, I did not need video conferencing and when clients would text about appointments RingCentral would automatically make a reminder and remind me of it for a video conference. I liked the automatic but not the video conference. Ringcentral has its own chat service and I did not need or want this feature. In the beginning, it was confusing what was text service or the Ringcentral chat. Since RingCentral is not known to the public it was pointless. Reason for choosing RingCentral Engage Voice I was considering using my old iPhone and connecting it with my cell phone provider but found it more cost-effective and useful to use RingCentral at the time. Review Source TF Tabatha F. Director of Operations Law Practice Used the software for: 6-12 months ### "RingCentral allows you to make calls from the office when you are not at the office" January 17, 2024 5.0 10 out of 10. The accessibility is what makes it a must for law firms. Pros It allows you to make calls from your business line anywhere in the world. I have the app on my laptop and cellphone. If we have issues with our main phones, the app always works so we never miss a call. Cons I wish there was a way to set it to record all calls coming into the office. Reason for choosing RingCentral Engage Voice RingCentral was provided to us through our Internet Service Provider. Review Source AB Adam B. Director Government Administration Used the software for: 6-12 months ### "RingCentral works great!" December 1, 2023 5.0 Pros Ease of use. I like how I can have my phone ring through to my cell phone and people don’t get my cell number. Cons There really isn’t anything that I dislike about RingCentral. Review Source SL Sung L. Marketing Manager Biotechnology Used the software for: 1-2 years ### "Easy to use software for Voice Call management " March 19, 2023 5.0 Pros It is easy to use and implement. It can be picked up to be used any level of experience in your team quickly. Cons Pricing is okay. Feel the pricing could be more compeptitive. Review Source AG Amber G. IT Tech Medical Devices Used the software for: Less than 6 months ### "RingCentral Engage Voice " December 3, 2019 5.0 My overall experience with RingCentral Engage Voice has been great. Pros I loved most about RingCentral Engage Voice is how easy it has made it to collaborate with my team. Cons I don't have any negative feed back from our customers and it's overall great. Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.