# RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingEX the right Business Phone Systems solution for you? Explore 1203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1203) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RingEX Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Streamlined and intuitive platform 93% positive reviews out of 169 Most reviewers describe ease of use as a major benefit, highlighting simple navigation, quick setup, and minimal training. Frequent glitches and instability 70% negative reviews out of 159 Most users report bugs and issues, such as app crashes, lag, and unreliable updates, disrupting daily operations. Versatile diGital fax features 90% positive reviews out of 102 Most reviewers indicate faxing is convenient, allowing document sending and receiving from any device without traditional equipment. Justin G Paralegal, 2 - 10 employees. "The digital fax is also very convenient when having to send large faxes." Unreliable call performance 69% negative reviews out of 124 Most users comment on call quality problems, including dropped calls, audio delays, and inconsistent notifications. Meg F Owner, 11 - 50 employees. "Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7." Unified business communication tools 89% positive reviews out of 76 Most reviewers find communication features effective, enabling seamless messaging, calls, and collaboration across distributed teams. Summer C Reservation Manager, 2 - 10 employees. "This enhances communication & efficiency by bringing these platforms to our employees based in different countries." Dependence on strong internet 59% negative reviews out of 66 Some reviewers find internet connection crucial, noting service quality drops or fails with unstable or weak connectivity. Jonathan B HR and Operations Analyst, 51 - 200 employees. "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." ## Showing most helpful reviews Showing 1-25 of 1203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Program very easy to use at a very accessible price, I love it." April 12, 2023 5.0 RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations. Pros RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users. Cons The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) I decide to use this program because of the features it has and the price, which is very affordable. Review Source James B. Broker, Owner Real Estate Used the software for: 2+ years ### "A pretty good office phone system not cost effective at all!" December 5, 2022 4.0 See above. The only problem is cost and customer service. Pros The main things this system does well; call routing, mobile access, voicemail, call transfers. Cons This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) More features and I was told by a sales person it would be cheaper. They lied. Review Source VR Verified Reviewer IT Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very good VOiP" December 14, 2023 3.0 Overall, our experience has been good we will be continuing to use RingCentral in the future Pros The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone Cons We do get several dropouts on desk phones a day Which sometimes makes it frustrating Review Source Response from RingCentral December 19, 2023 The Review Team thanks you for sharing your feedback with us! We're delighted to hear that you find RingCentral an excellent VoIP solution and appreciate the convenience our online portal offers for call diversion. We understand your concerns about dropouts on desk phones, and we apologize for any frustration this may have caused. Our team takes this feedback seriously and is committed to addressing and resolving any issues to improve your overall experience. To address this, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. We appreciate your overall positive experience and commitment to continuing with RingCentral in the future! If you have anything else you'd like to share with the Review Team, please email us at review@ringcentral.com. Thank you for choosing RingCentral, and we look forward to continually serving your communication needs! Adrian A. Project Manager Information Technology and Services Used the software for: 6-12 months ### "RingCentral Great For Business" November 15, 2022 5.0 RingCentral has been a great stride forward compared to our previous VoIP solution which was buggy and had issues. It's simple, easy to use and just works. Pros Having used a competitor software previously I find that using RingCentral is quick, easy and bug free. It's relatively simple to load on your PC or mobile and does the exact job it is designed to do well. Cons Contact management could be improved on RingCentral, but overall, there really isn't much to complain about. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) GoTo was cheap, but the quality was also cheap and it faced frequent issues. RingCentral is clearly the superior product here even if it's a bit more expensive. Review Source Rick K. Owner Construction Used the software for: 6-12 months ### "Ring Central is a solid small business phone service " May 9, 2023 5.0 Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years. Pros We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes. Cons The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) Usually it was about price or a new feature. In the end we switched to what we have now because a friend of mine started their own phone service. Review Source Mario D. General Manager Construction Used the software for: 2+ years ### "Good from far, far from good." October 5, 2022 3.0 Horrible experience. We stayed with them because we signed a contract without fully evaluating the platform. Tech support was pleasant, but insincere, and seemed more concerned with getting you off the line rather than the resolve the issue, and they used the expression 'system limitation' so much that I stopped calling. The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract auto-renewed itself for another two years. 2 or three hours on the phone with various representatives later, they would not budge and would charge us a full cancellation fee. Sat part is that I will spend more in legal fees to get out of this mess, but I'll be damned if they will see another dime from us. Pros Initially, it looked good, and it had all the features we wanted. Signed up for it, and once we started doing testing we realized it was not a good fit for us. Cons Where do I start? First off, while this may affect Canadian users, whenever we received an incoming call, the CNAM lookup would only show the name of the city the call was originating from. Not the name or the number. After hours of talking to tech support, the only workaround was to turn the CNAM lookup off so we could at least see the number. Getting this half-fast workaround to work was one of the most frustrating experiences of my life. Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like talking to a wall. They could not understand why I had an issue with only seeing the name of the city on call display. The tech support kept referring to system limitations whenever they could not solve something. The salesperson has mislead us and told us we could manage multiple lines from one interface. That is not the case. You have to log into each line separately. As a small team, we wanted to have everyone have access to certain lines and be able to jump in on a conversation. That could not be accomplished. This platform was clearly not a good fit for us, but we signed a contract, and made the best of it. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing RingEX It seemed to have more features for the price. Review Source Darian P. Senior Developer Insurance Used the software for: 1-2 years ### "Review of Ringcentral" May 19, 2022 5.0 Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone. Pros Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear. Cons The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Softphones were not a part of our plan with Mitel, additionally we noticed some issues with the reporting that our employees were bringing up that the reports were unreliable. Review Source Max P. Manager, Professional Services & IT Computer Software Used the software for: 2+ years ### "Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees" May 7, 2019 5.0 I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly. Pros RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees. Cons There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Pricing and features made us choose RingCentral. Review Source AP Albert P. Administrator Automotive Used the software for: 2+ years ### "Overall I love this Software and Features" March 5, 2025 5.0 Improving the call transcription process would significantly enhance our record-keeping and customer communication. Ideally, a more streamlined and automated transcription feature would minimize the current manual steps. This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings. Pros RingCentral's desktop notifications are a game-changer for our customer interactions. The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers Cons I would like it to be a little easier to get it to transcribe the calls for future reference. Sometimes a customer will agree to have something done then claim we didn't let them know the cost. This could be a more automatic feature and less hoops to activate. Review Source MM Marcus M. Sales Telecommunications Used the software for: 6-12 months ### "RingEX Review" September 15, 2025 4.0 Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. Pros One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. Cons My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. Review Source Response from RingCentral January 8, 2026 Hey Marcus, thank you for providing us with your valued feedback! We are thrilled to hear that you find the call counting and disposition features useful for tracking your interactions and identifying when you have not been able to reach a contact. While we are sorry to hear you've moved to another main platform, we are glad that RingEX can still serve as a reliable secondary option for your business needs. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. BP Beth P. Data Entry Manager Hospital & Health Care Used the software for: 2+ years ### "RingEX in a Pharmacy Setting" December 31, 2024 5.0 It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX! Pros It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app. Cons Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though. Switched from [MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Limited capabilities, limited reporting and it wasn't a good fit for our organization any longer Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Incredible Phone Management" June 22, 2023 5.0 We have had an excellent experience using RingCentral MVP. It has been essential for our communication within our team and with our clients. I would recommend to any company looking to have great video and telephone communications. Pros We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones. Cons If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing RingEX We choose RingCentral MVP over Zoom phone due to them having more features and better pricing. Review Source CR Cole R. Operations Specialist Consumer Goods Used the software for: 6-12 months ### "Convenient Calling Solution" May 12, 2020 5.0 Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free. Pros RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus! Cons What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) We replaced using Google Hangouts with RingCentral Voice calling and it was a successful solution. Our team members use our own personal cell phone devices to complete our work and connect with external partners. Those of us who use calling often were set up with a RingCentral line that allowed me to get calls directly to my phone using a different work line. It allowed me to manage the hours of when I accepted calls to keep an appropriate work balance. This also allowed for personal numbers to not need to be shared unless an individual wanted to. Review Source RC Ryan C. VP, IT Financial Services Used the software for: 6-12 months ### "They saved us from an ancient ShoreTel system, and helped us embrace remote work" October 27, 2021 5.0 RingCentral has been in business voip for a long time now. They are huge, well defined, and are consistent across the entire experience of sales, design, implementation and training. When you onboard, you feel like you are gaining access to a huge resource that has been doing this long enough to have their game down. You pay more for that kind of experience, and it was worth it to us. Pros The platform feels modern and robust. I like that end users can install the client without us having to deploy msi's. The sound quality alone on calls was night in day from our onprem system with SIP trunks. We were worried about quality, but it's been a non issue. It's nice having a platform that is constantly improving over time, without us having to shell out more money to prod the vendor to offer more. If you have solid internet connections into your business, you'll be fine. Cons The offering was a little on the pricier side compared to competitors. Worth it in my opinion though. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Ring felt the most mature and well developed out of the other offerings. We were willing to pay more for a better overall product and support experience. The platform does feel like unified communication, and is flexible enough with API access that we'll be able to change how we use it over time. The other offerings often felt bolted together from acquisitions to get into the space. Ring felt a little more robust and fleshed out compared to the others. Review Source TB Thomas B. IT/Technical Lead Food & Beverages Used the software for: 2+ years ### "Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback" May 25, 2023 3.0 Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call. Pros Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups) Cons THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing RingEX When purchasing RingCentral it had the right combination of features we needed at the time. Review Source RD Reema D. Associate Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Decent Centralized Communications Service" January 13, 2023 4.0 It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop. Pros Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative. Cons As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) We actually switched from RingCentral to Grasshopper due to the cost of RingCentral, and the issues I mentioned above. Review Source DJ Daniel J. Sales Development Rep Insurance Used the software for: 1-2 years ### "Great phone system that includes sms, availability to listen to calls, and AI notes from live calls." February 28, 2025 5.0 We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls. Pros HUD to shadow calls, recordings, text message and automated notes. Cons Doesnt have an available function to automate text messages Review Source CG Charles G. IT Manager Building Materials Used the software for: 2+ years ### "Review of RingEX" March 25, 2025 5.0 once you get past porting BTN into RC the use is fairly simple Pros ease of use in all the areas that I need to use it Cons cost and lack of web based support when porting into RC Review Source JV Jon V. IT Service Delivery Manager Hospital & Health Care Used the software for: 2+ years ### "MSP Use Case for RingCentral" July 28, 2023 5.0 Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based. Pros We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc.. Cons There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Ease of access and initial setup. Review Source Response from RingCentral August 9, 2023 Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at review@ringcentral.com! WB Walter B. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "The go to phone system for SMB." August 29, 2023 4.0 I was impressed with using RingCentral MVP functionalities. Pros Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers. Cons This does not happen often but there could be a lag once in a blue moon. Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Review Source Response from RingCentral September 7, 2023 Walter, the Review Team appreciates you for taking the time to leave a review! We are happy you enjoy the diversity in device options and product functionality. Thank you for being a committed user! CD Carolyn D. Project Manager Information Technology and Services Used the software for: 2+ years ### "Decent Meeting Software with Phone System " July 28, 2022 5.0 I so far have not had much issues with the software besides clients struggling to join screen share meetings for the first few times. Pros They always have some type of promotion going on where you can sign on with a discount. Software has been pretty ease to use and adjust settings. Cons I have had all clients struggle when signing on the first few times. This is because Ring Central prompts users to download the app to join the meeting. After waiting for a few seconds, only then it will give the option to join via web browser. Clients will often join the meeting late or not at all because of this, so I started including instructions on how to join through a browser or just use Microsoft Teams instead. Review Source VR Verified Reviewer Founder Design Used the software for: 2+ years ### "Robust platform, but expensive and extremely poor support" March 7, 2023 4.0 Pros Ringcentral has a ton of features, anything you could ask for in a small business voip system. It is very reliable, call quality is good, the mobile app is very stable and has tons of features. Also they support a lot of brands of IP phones if you are looking to use existing equipment and just change your provider. Cons It's one of the most expensive voip services on the market, per user cost. They also nickel and dime on certain features like caller ID name which other carriers include by default. They bill you for an extra user seat automatically if you forward calls to an external number, e.g. an answering service, more than 10 times in a month, which other carriers don't charge for. Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating their very annoying phone tree/IVR before you get transferred. Then when someone finally gets on the line, they are outsourced and generally can't help with any technical issues. This means opening a case and waiting days or weeks for a "tier 2" agent to reply. Often cases go unanswered and you have to start the process over again. Without a doubt, RC support is the worst of any vendor our business works with. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source SB Sarah B. Owner Food & Beverages Used the software for: 2+ years ### "I recommend ring central and have been using it for years!" September 6, 2022 5.0 RingCentral has helped me not stay put in an office and answer phones. I can use this on the go and for a person with multiple businesses this is very useful and I highly recommend Pros I like that I can use this software on the go. I receive the voicemails to email that I miss. The calls come directly to my cellphone and I can choose to answer or not answering by continuing the call. So even if I don’t recognize the number, I get another chance to confirm the answer! Cons I haven’t come across any issues with this software. It’s been a pretty easy process for me and I appreciate that. Review Source TG Tiffany G. Director of Marketing Real Estate Used the software for: 2+ years ### "Is not seamless with my iphone mailbox" November 21, 2023 4.0 Pros I like how easily it integrates with my cellphone from a caller standpoint. Cons I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app. Review Source Response from RingCentral December 4, 2023 Tiffany, the Review Team appreciates your review! We would love to assist you in improving your experience however we can. To get the conversation going, please email us at review@ringcentral.com. We hope to hear back from you soon; thank you! Amin L. Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Ring Central - critical for business continuity " May 29, 2022 5.0 Exceptional, it is a daily based tool for our organization and now we are introducing to our clients too. Pros Ring Central is more than a phone as it covers e-meet, internal transfer, PABX, and much more Cons It has so much to offer, that we can't fully utilize the features. Reason for choosing RingEX Convenience and flexibility. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.