# Page 13 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of RingEX ## Showing most helpful reviews Showing 301-325 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Es de vital ayuda." July 19, 2023 4.0 Pros Este aplicativo es de facil uso e implementacion, me a ayudado de mucho en mi trabajo. Cons hasta el dia de hoy no tengo queja de este aplicativo. Review Source VR Verified Reviewer Human Resources Manager Retail Used the software for: 1-2 years ### "Ring Central is a great system for small businesses. Love the phone App, makes it easy on the go!" November 7, 2017 4.0 Easy on the go use. It's like you're never away from your desk. Pros The best part about this software is the phone App. You can control everything from your phone, including calling from your business number from anywhere. Conferencing and Meetings are especially easy from your phone, so missing a meeting due to being stuck in traffic is no longer an excuse! I love Glip, the new messaging ability as well. Cons It would be nice to have a little better connection with Gmail, but as far as phone systems go, I get everything I need and more. Review Source KT Krystal T. Property Manager Hospitality Used the software for: 2+ years ### "Ring Central" September 15, 2022 5.0 overall experience I would not change this app for anything in the world. I love the many options to communicate with myh residents while I am on the go. Pros I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using the office number as a drop down option. Cons Nothing this app makes my job in property mangement so much easier Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Sales Person using RingCentral " September 18, 2023 4.0 I like it and I would use it again. Like I mentioned, the mobile app is a huge plus for me. Pros The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular updates; they just realised a new update too. I admire any product that continues to bring updatesVoicemail emails; they send me an email with the voicemail transcribed. This is super useful and saves me time having to listen to voicemails I miss Cons The customer support was a bit slow, like maybe two days. It wasn’t awful but could be better Review Source Response from RingCentral September 21, 2023 The Review Team is happy that you love our mobile app. We agree that the ability to work on the go is a significant benefit! Thank you for sharing your experience with our product; we appreciate you. VR Verified Reviewer Agent Service Coordinator Real Estate Used the software for: 6-12 months ### "Office Phones" October 30, 2018 3.0 My overall experience with RingCEntral has been fine and it does serve its purpose with multiple office phones and communicating between offices. However, I think that some features could be updated such as making the transfer time to put in a number is longer. Pros The thing I like most about RingCentral is being able to set up the phones for future days and holidays that the office will be closed and having the desk app on laptops to be able to text to numbers. Cons The least thing that I like about ringcentral is that when you press transfer and start to type in the phone number it only gives you a short amount of time before it hangs up! This is frustrating when youre trying to look up a phone number and do not have enough time. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 6-12 months ### "Quality isn't up to par with pricing" July 22, 2022 3.0 Pros Better reliability than the competition Cons Pricing especially for small businesses is overpriced Customer service is hard to get help Review Source Jordan J. Onboarding Specialist Hospital & Health Care Used the software for: 2+ years ### "Innovative!" October 8, 2020 5.0 Great! I love how it has a lot of things from other softwares and they really made it their own. Excited to see more from them. Pros These guys are great. The software is super user friendly and it works so well with the teams that I'm on! Highly recommended! Cons I would say the file attachments could be converted better to make the experience that much more clean but it's still really good. Review Source KL Kara L. Marketing Coordinator Commercial Real Estate Used the software for: 6-12 months ### "The best thing for our company! " September 9, 2022 5.0 Pros It has made communication internally so easy! Call recording and call tracking are very important for us and these features are great at ring central. Cons I wish they had more to offer in the sense of mass SMS - would love to expand our marketing through this avenue and are just waiting for Ring Central to implement it! Review Source CL Cesar L. Cyber Incident Response Analyst Financial Services Used the software for: 6-12 months ### "Ring Central review" February 15, 2023 5.0 The overall experience was really good. I would love to see how they will keep improving. Pros The beautiful user interface and how friendly it is to use. Also, the functionalities that it has for all type UCS. Cons The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the UC side. Review Source Travis C. Marketing Director Used the software for: 6-12 months ### "Software worked poorly. Customer service was even worse!" February 28, 2018 2.0 Pros If it worked properly, it would have some nice features to organize our small startup business. Having an online portal is a nice feature. Cons We lost several days of work, which is money lost, due to Ring Central. Calls would not go to who they were suppose to. Being a small business, it was very important that this software was reliable, but it seemed like we had a different problem each day. When we would reach out to their Customer Service, which was outsourced, it was incredibly difficult to communicate with them. They were pretty unhelpful and did not seem too concerned we were losing money because of them. We would not suggest them to anyone. Review Source SA Sadi A. Sales Manager Wireless Used the software for: 2+ years ### "CSOKI opinion! " July 15, 2021 5.0 I have had a great experience with ring central Pros I like that I can communicate through chats and my teams as well as hold conference calls. Cons I do not like how I can’t tell which phone number is actually mine that I’m calling from on the app Review Source FF Felix F. Co-founder Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Stay Away " November 2, 2022 1.0 Just find another provider and stay away from ring central Pros They always find a way to charge you extra on your upcoming bill. Cons Customer support is horrible. They dont have any idea about their services and always holds you on the line for no reason Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review Source MH Marcy H. Operations Manager Real Estate Used the software for: 2+ years ### "Streamlining Communication" November 21, 2023 4.0 Although the app could benefit from expanding its integration options, this minor drawback is outweighed by its numerous strengths. Pros Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted. Cons it falls short in terms of integration options with other business tools Review Source Response from RingCentral December 4, 2023 Hi Marcy, the Review Team appreciates you for sharing your review with us and the community! We are proud to provide you with a consistent product that assists in streamlining your communications. If you would like to continue this conversation, please email us at review@ringcentral.com. Thank you! Lindsay L. Office Manager Computer Networking Used the software for: 2+ years ### "Customer service has dwindled as well as the functionality." June 25, 2018 4.0 Pros I like that this software is easy to use, and if you have a question you can usually Google it to figure out a solution. Cons Customer service, when they answer without being on hold for 15 minutes, isn't the best. They are very nice, but it's very clear they are reading off of a script. If you ask for Tier 2 support, they can usually assist better. Review Source DG Destiny G. Dev. Specialist for Advocacy and Events Non-Profit Organization Management Used the software for: 2+ years ### "We love RingCentral!" February 15, 2023 5.0 Overall, RingCentral has been very useful and has helped me keep track of calls, voicemails, text messages and helped me with scanning and faxing important documents and staying in touch with donors and co-workers. Pros I really love how we can have ring central on our computers and phones and get notifications on any device you are connected to. I also enjoy all the perks and notifications you receive via email - I am able to text donors and fax items right off the app- it truly is great! Cons For me, there are not really any negatives about RingCentral, i've been using it for some time now and have not ran into any complications or issues when using the platform. Review Source María G. Financial Account Manager Banking Used the software for: 1-2 years ### "Sensational and outstanding tool for unified communication." April 18, 2022 5.0 Ability to make HD video and voice calls. Ease to conduct online meetings. Pros It's simple to send instant messages to my colleagues with this tool. It's enables me to make high quality phone calls. Cons To make HD and clear voice and video calls,stable internet connectivity is a must to have. Review Source VR Verified Reviewer Vice President Financial Services Used the software for: 1-2 years ### "RingCentral sets the bar" November 27, 2018 5.0 Overall I really like it, it's just lacking here and there and there are too many updates which requires our IT to waste a lot of time just keeping one app updated across the company. Pros Fairly easy to use, and pretty reliable service. Voice quality has gotten much better now, close to perfect. Cons Selection / availability of hardware phones at a reasonable price is slim. Sending faxes can't be done outside of the RingCentral Phone app (can't do it in the RingCentral/Glip app). Attempting to merge the two is still lacking in a lot of areas. Review Source JL Janine L. Reservations Manager Used the software for: 2+ years ### "Mixed Feelings" December 6, 2017 4.0 Pros We have had RingCentral for a while now and it was a very rocky start (not going to lie). However, they have come a long way and improved significantly. Amongst some of the improvements, the most important and positive are their call quality, their customer service, and call processing. Some of the features (e.g. call notifications) were very inconsistent and calls were not being received. I'm proud to say that this has improved SIGNIFICANTLY :) Cons The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient!! This is not conducive to being able to do reporting on call volume and such. Review Source JM John M. Planning & Investment Analyst Financial Services Used the software for: 2+ years ### "Excellent VOIP system" March 18, 2021 4.0 RingCentral is a great VOIP system. The dial plan, company directory and desktop app are all great. The texting and messaging feature is also great. I would recommend to a prospect for sure. Pros The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click. I can make several versions of dial plans for varying situations. One of the best features of the dial plan is that I can set one on a timer for vacation that will automatically terminate upon my return. Great software. Cons My least favorite thing about RingCentral is that I cannot figure out how to use the conferencing feature and so I have used competitors that I am more familiar with. Review Source MN Melanie N. managing partner Health, Wellness and Fitness Used the software for: 2+ years ### "I couldn't run my business without RingCentral" May 26, 2021 5.0 I honestly rely on RingCentral to run my office 7 days a week, 24 hours a day! Pros Running a business that is 24/7 meaning that a client can call 24/7 is tough. With RingCentral, I am able to divide the week with my employees. It is easy to switch my phones to each on call employee when needed. If I leave the office or cannot go to the office, I can have the phones ring to my personal cell phone. I can also make business calls from my cell phone using the RingCentral app so that it would appear to the customer that I am calling that I am calling from my office so they would never have my cell phone number. Cons Once you get to learn the software it becomes easy to use. At first it can be a little overwhelming as there are many steps. Review Source JM Juan M. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Ring Central as a calling platform" November 22, 2023 4.0 In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems or crashes or failures. Calls are heard clearly and there is little flickering Pros I like that it's a very complete platform, it's quite stable and its reports are easy to consult. Cons One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist) Review Source Response from RingCentral December 4, 2023 Hey Juan, thank you so much for your feedback! The Review Team loves hearing from our valued customers. If you would like to share more, please email us at review@ringcentral.com. We appreciate your business! JL Jackie L. Supervisor Legal Services Used the software for: 1-2 years ### "Great Contact Software " November 27, 2023 5.0 Pros How easy it is to use. I am able to text my clients. Cons There is nothing I do not like about RingCentral. Its super user friendly. Review Source Response from RingCentral December 4, 2023 Hi Jackie, the Review Team loves to hear how easy RingCentral MVP is to use! Thank you for your valuable feedback. If you would like to share more or have any questions, feel free to email us at review@ringcentral.com. We appreciate your loyalty! VR Verified Reviewer Project Manager Accounting Used the software for: 2+ years ### "Great Platform" January 10, 2019 5.0 Our overall experience has been very positive. From using their phone service to the fax service everything just works. Pros The faxing ability on this platform is great. We use it everyday and could not imagine operating without it. They also offer a variety of other services which we also use. Cons There are no real qualms with this software. Everything works! Review Source Kristen H. Operations Manager Real Estate Used the software for: 2+ years ### "Ring Central is Fantastic" June 5, 2018 5.0 Pros Having utilized RingCentral while performing work as an independent contractor in the oil fields, I can truly say this is the best there is out there! Easy to use, exceptionally straightforward. Cons There is not a single thing that I can say in a negative light about this software. We are beyond pleased and recommend it 100%! Review Source PH Paul H. Director Financial Services Used the software for: 2+ years ### "Good Provider Of Small Business Telecom Needs" May 27, 2020 4.0 Good for the small business that wants to present a larger front without having to outlay large capital expenditures for a PBX or other similar phone systems. Pros If you are a very small business you still want to have the professional appearance of a larger outfit. Ring Central provides this, including giving the ability to have customers first go through a menu, then routing calls to any associate's location. You therefore need to give your clients just one number (no office/cell, etc.). Also allows privacy because a call can be routed to your cell without giving out your cell number. Cons Have had very few technical problems. Service is quite reliable. For any few issues customer support is usually professional in responding and resolving. Review Source Similar Products Featured