# Page 16 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of RingEX ## Showing most helpful reviews Showing 376-400 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use rS roger S. owner Automotive Used the software for: 1-2 years ### "Flawless operation for business operation!" July 7, 2022 5.0 Ring Central changed the game for us in communication with customers and even with just the staff in our company! Pros Puts all aspects of communication and tracking at your finger tips in a very easy to use software. Cons There is nothing bad to say about this software. It has practically been perfected for business use no matter the size. Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 1-2 years ### "Not for us, but a great tool." December 10, 2019 3.0 Positive, but the tool has a steep learning curve. Tons of features that you may not understand how to utilize. Pros We had a complicated phone system and the inclusion of ring central helped streamline it. Tons of features. Cons This is not a tool for just anyone to pick up and implement if they're organization is more than a few people. It was a bit overwhelming, despite being incredibly helpful. It's probably easier to use now. Review Source VR Verified Reviewer Director of Programs & Operations Non-Profit Organization Management Used the software for: 2+ years ### "Perfect electronic fax solution" August 1, 2019 5.0 Pros We've been using RingCentral for a few years now, and it couldn't be easier for sending and receiving electronic faxes. It's nice to have the option of having the pdf attached in an email as well. Cons I have no criticisms of this software solution. Review Source CH Christian H. Google Workspace Consultant Information Technology and Services Used the software for: 2+ years ### "Best software for a small team" June 12, 2021 5.0 Simple, life made easier. Pros Easy to navigate and easy to use. What I like the most is that your profile can be personalized with your picture and also with a ringtone of your choice. Options are scarce in a good way, not overwhelming at all. It's perfect for my team since we're only 5 individuals. Cons As for all the softwares I review, I wish it had a dark theme as sometimes I get headaches. Review Source VR Verified Reviewer Co-Owner/Founder Used the software for: 2+ years ### "Ring Central was our VOIP phone system for several years" June 25, 2018 4.0 Pros It is an easy to use and set up phone system. We had multiple staff in multiple locations and RingCentral made it easy to do this. Cons The softphone feature isn't the best. Also, at the time we used it there wasn't a good Softphone for Mac OSX Review Source AM Andrew M. Head Processor Real Estate Used the software for: Less than 6 months ### "Balanced and Easy to use" May 20, 2022 5.0 Perfect Pros This service was used to replace Dialpad which gave us endless problems. no such troubles with Ring Central Cons I cannot think of a downside when compared with DialPad Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing RingEX no need for desktop phones Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Dialpad would drop calls, not ring, and the last straw was spending 45 minutes trying to pay the bill Review Source Daphne Schexnayder T. Administrative Assistant Used the software for: 1-2 years ### "I use this at work to send a receive faxes from multiple locations." March 13, 2018 4.0 convenience, privacy, ease of use Pros I can fax from my desktop! It's so cool that I can get my faxes in my email rather than having to use a separate machine to clutter my office. I also have my own fax number rather than having to share a fax with the many other people in my office. It comes right to me so I know when I give out my number I won't lose a fax because someone picked it up by mistake. Review Source Kyla J. Senior Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Ring Central Feedback" August 12, 2018 4.0 Pros RingCentral is easy to use and there are many features I like about the product ; You are able to text, fax, conference calls and more. Cons There has been multiple instances of my RingCentral going out at work, a few times when the recipient of the call could not hear me on the other end and times when my faxed would fail. All had been adjusted and fixed, but this was a roadblock at times. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: 2+ years ### "A Great Option for a Work Phone System" August 6, 2019 5.0 Pros I've used RingCentral for over 8 years now and the app keeps getting better with each update. I like having all my calls, texts and faxes in one place. Cons Trying to generate month-end reports of phone calls isn't as easy as it should be. Review Source Ryan M. Insurance Agent Insurance Used the software for: 1-2 years ### "Easy to use faxing service that meets all of our needs." April 5, 2018 5.0 Easy to use faxing service and notification system. Pros Our office utilizes RingCentral for all of our faxing needs. The program is very easy to navigate and is very reliable. We love the almost instant notification when a fax fails so we can remedy the issue immediately with our clients. Cons The program does take a little longer to load at the initial start up but other than that, the program works great. Review Source Amber K. Paralegal Used the software for: 1-2 years ### "Great for Business Use" June 28, 2018 4.0 Pros I love that everything is integrated in one system. You can call, text, and fax all in one place. You can also download the app for your desktop and have access directly on your computer and access it on your phone if needed. Cons As with any telephone software, connectivity can be an issue. It's frustrating when the notifications are late or things aren't showing up on the desktop app. Review Source Hillary P. CX Designer Computer Software Used the software for: 2+ years ### "So many problems" April 25, 2019 3.0 Pros I'm not sure what I loved about Ring Central. If anything, the app was easy to use. Cons I had so many problems when our company was using ring central. Customers couldn't hear me, calls were dropped, my phone never rang. Review Source Brian W. Athletic Trainer Physician Specialist Used the software for: 1-2 years ### "Very useful with many options to customize." August 1, 2018 4.0 Pros Once it is set up it works great. There are many functions. Call forwarding works great and can be set up to do it automatically. The electronic fax system is very useful. Cons Tried to set up and change settings, such as call forwarding, it is very difficult to do. Also looking through the faxes could have a better interface and make it easier to find what is needed. Review Source VR Verified Reviewer Account Manager Insurance Used the software for: 2+ years ### "Great Phone Software system" January 31, 2019 5.0 Pros Easy to use, great support, usually gets any issue resolved on the first call. I can count on one hand the number of issues i have had using it for over 5yrs Cons I don't have any con's to the RingCentral product. Review Source NE Nathan E. Director of Marketing Used the software for: 1-2 years ### "Office Phone for Small Business needs some Improvements" April 17, 2018 3.0 Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it. Pros RingCentral is a helpful software for directing to the proper people. You can set up customized directories and even have your own voice in the directory. Cons The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation. Review Source KS Koshish S. Student Information Services Used the software for: Less than 6 months ### "Review for ring central" January 13, 2023 5.0 Pros Being able to create instant task within the members and track the time frame between them for the proper management. Cons Slow feature and bad ui in both the mobile and desktop application. Review Source Emily F. Customer Support Specialist Used the software for: 6-12 months ### "Good. I think it's inaccurate with extensions, but great otherwise! " March 12, 2018 5.0 Pros I love that voice mails come right to my email and boy- they are FAST! As soon as a voicemail is done recording it goes right to your inbox which is great - helps me get to our customers quicker! Cons Sometimes I'll get voicemails sent to my email and I know for a fact the caller did not dial my extension (I won't have any missed calls) HOWEVER, I don't know if this is a Ring Central thing or if the set-up of our account was done incorrectly. This happens to other users of Ring Central at the office as well. Review Source VR Verified Reviewer Director Insurance Used the software for: 6-12 months ### "Pretty pleased with RingCentral" December 5, 2018 5.0 Overall the implementation took time, much more time than expected, but the capabilities and integrations of RingCentral are superb. Their customer support is second to none (on a remote basis). Pros We really enjoy being able to text clients & the integrations available (Zapier allows us to text with RingCentral in an automated way). Cons Wish there were the ability to program autoresponses based on texts received (smart keywords like FixYourFunnel is able to do). I dislike that you can't reassign an SMS text thread to another user (like FixYourFunnel can do). Review Source VR Verified Reviewer Customer Experience Professional Used the software for: 6-12 months ### "Ring Central is my office phone - used for receiving support desk calls, and placing outbound calls." March 20, 2018 5.0 I get the benefit of being connected no matter where I travel (so long as there is an internet connection) as well as an easy to use platform that required no training for anyone with phone experience. Pros I enjoy the ease of having a contact number that is not tethered to a physical location, as well as the intuitive controls. Cons As this is also the phone platform for the entire company, it's used for many (if not most) of our conference calls - I hear the acoustic guitar hold music multiple times daily and it kind of drives me mad that there's no variety. Review Source AS Adam S. Business Owner Insurance Used the software for: 2+ years ### "Hope it works, or you won't be helped" August 9, 2019 2.0 Pros It works most of the time, which is great and expected. Cons The phone would not ring all day, so I would check and come to find out that my phone number was deleted by Ring Central without my knowledge nor consent. They allowed fraudulent activity on my account and didn't even apologize. Account representatives simply do not respond to correspondence and their contracts team attempts to make changes to your plan without your knowledge nor consent. They will also sign you up for another 12 month contract without your consent. They simply ignore issues in hopes they will just go away. Review Source VR Verified Reviewer Manager Used the software for: 2+ years ### "Affordable, Easy Setup but Support is Lacking" April 4, 2018 4.0 Pros Ring Central is an affordable option to use. We have used it over the last several years. What we liked was pricing, features and ease of use for non-technical users. Setting it up and having it look like you had a whole team working for you rather than our smallish staff was a nice plus. In addition, we easily had one account that was used for a couple of different businesses without causing any confusion for our clients. Loved being able to have different ex Cons Have always struggled with getting support to quickly and easily resolve an issue. It used to be better than now. Review Source Creedence N. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Router for work calls" May 31, 2020 3.0 Honestly I don't see much use for an app like this. If you're in sales like I am, people should have your private number so they can get a hold of you. Pros It was nice that when my company number was called, it would rout to my personal phone to answer. It made it very helpful to keep on top of calls when out of the office. Cons I had a lot of glitches with my use of this software. There were a lot of times where I wouldn't be able to answer calls. I would answer and it would say press one to connect. I would press one, and nothing would happen. Review Source PM Pauline M. Marketing Analyst Arts and Crafts Used the software for: 1-2 years ### "Best Software for Collaboration & Instant Messaging" January 5, 2022 5.0 When our company made the change to a remote work environment in March 2020, this tool made it effortless for our team to communicate daily, and keep attending our meetings as usual. It reduced the amount of emails sent every day. It helped us stay human with the Gif, emojis so we can express feelings like in person. Pros The easy features for daily work: searching, bookmarking, adding pins, creating notes and tasks. Cons Nothing comes to mind. Like any new platform, the IT team trained us all and provided resources from Ring Central. Once the integrations were done with Outlook, the meeting app was very smooth. Review Source Manuel C. Business Owner Photography Used the software for: 1-2 years ### "Easy to use and loaded with a lot of features!" May 29, 2018 5.0 Pros The system is super easy to manage, You can create unlimited extensions, manage your automatic messages, send/receive faxes, send/receive voice messages and sms, and much more! Cons In order to be able to send sms from every extension or receive direct calls, you need to have a dedicated phone number and the price for each number tend to be pretty high. Review Source Bob J. Broker/Owner Real Estate Used the software for: 6-12 months ### "Great platform but expensive and poor customer support" January 11, 2019 4.0 When it is working well things are great. When you need help get ready to spend hours on the phone with people with poor english skills struggling to fix things. Pros The softphone mobile app and desktop version are very well layed out. The system is very reliable and we have only had a few outages with it. Cons It's very complex to configure. The service and support is all run out of the Phillipines and they are very frustrating to work with since they don't understand American telephone systems. There is no way to speak to any one in the US. Review Source Similar Products Featured