# Page 17 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of RingEX ## Showing most helpful reviews Showing 401-425 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nick M. Web Designer Graphic Design Used the software for: 1-2 years ### "RingCentral makes staying connected work" October 24, 2018 4.0 RingCentral VoIP has left a lasting impression on me as it will definitely be my go to whenever working for another company that uses anything else or if I start a company on my own. Pros I used RingCentral on the job for answering support calls. The best part about RingCentral are the features it provides. I specifically enjoy the abilities to easily forward calls to my cell phone and to ring out if I'm using a mobile device to make the call. These services made days working from home ten times easier and looking at competitors they don't nearly have as many features. Cons RingCentral is expensive. From time to time you also get calls where the other recipient can't hear you, which I'm sure is common in most VoIP services. The cons are rather minimal and while I tend to mention price a lot in reviews I don't usually see it as that big of a factor outside of what your company can afford. Using some of the best services usually cost a bit more to the competition. Review Source VR Verified Reviewer Receptionist Apparel & Fashion Used the software for: 1-2 years ### "No need for Fax machines" December 6, 2019 5.0 Overall it is very reliable and the fact I can fax something right from the computer is awesome and worth it Pros In our office we fax a lot of things so having this service has allowed multiple people send out fax all at once! super easy Cons Sometimes it is a little slow...Vendor have previously reported it taking 15 minutes for invoices to come in and incomplete faxes as well Review Source VR Verified Reviewer Manager - Technical Services Division Computer Networking Used the software for: 2+ years ### "Great for faxing to multiple users!" September 12, 2018 5.0 Pros It was very easy to setup and configure. I like the fact that multiple users can all see the same faxes that come in. Cons It was a little on the pricey side but the ease of use makes up for that. Review Source BN Brandon N. owner Consumer Electronics Used the software for: 2+ years ### "Reliable, but the price and contracts ruin it." February 26, 2019 4.0 The service has been fine but other services now days have more features for less money. Their contracts and such are ridiculous. Pros It's reliable voip service with a decent amount of features. Cons Their contracts are a joke. The taxes and fees are too. I overpay. I told them with 6 months left on my contract I didn't want to renew and wanted it to go month to month. about 8 months later I call to cancel (cant do anything online, every support option about billing they make you call your monthly rotating account manager) and was told my contract renewed. Cost to break contract? 100% of remaining contract. Review Source Selim D. Inside Sales Specialist Information Technology and Services Used the software for: I used a free trial ### "Top-Notch Telephony Solution" April 9, 2023 4.0 The price was a bit much for a small team, we ended up not using it for the long run, but the free trial was enough to see that this is a top-notch solution. No wonder they are one of the biggest. Pros A very compact user interface, easy to use and no bugs, seamless CRM integration Cons Didn't have direct integration with Pipedrive CRM, so we needed to use API. Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) Unstable Pipedrive integration Review Source VR Verified Reviewer Learning and Development Manager Professional Training & Coaching Used the software for: 2+ years ### "A huge improvement for my organization" October 6, 2020 5.0 We moved from hardware to softphones and while some were skeptic, it was an overall success. The flexibility of how each number can be configured really keeps everyone happy and offers a solution to individual needs. Pros I loved the fact that it is easy to administer for the main admin, the team managers, and the end-users. They all have some level of control of how your phone works. Changes can be implemented in no time, such as adding users, replacing flows, redirecting numbers, etc. Cons Their transcripts of voicemails were not very useful, as they contain a number of errors. It is just easier to listen to the recording. Review Source VR Verified Reviewer app specialist Hospital & Health Care Used the software for: 2+ years ### "ring central software" December 16, 2022 5.0 i love it! I use it all the time to connect with vendors when I have issues with a research application. it allows me to do a virtual meeting so that they can see exactly what issues I have. They are also able to control my screen and troubleshoot the issues. Pros i love how easy it is to connect and use. i usually use ring central to connect with vendors who are troubleshooting an issue that I have. it allows for easy communication no matter where they are located! Cons nothing, it is absolutely great and convenient. Review Source JS Jason S. Manager of IT & Cloud Services Defense & Space Used the software for: 2+ years ### "Ring Central Review" May 12, 2022 3.0 never again Pros The software was ok but their price and customer service are trash Cons They are priced more than others and their customer service is subpar Review Source JPP John Paul P. Sales Manager Telecommunications Used the software for: 2+ years ### "Good for your money but it might come short if you need custom automations" May 26, 2022 5.0 It's a convenient solution for remote employees and the quality of the connection is impecable. Pros RingCentral is very easy to use and it's almost an industry standard for VoiP. It integrates with most of the CRMs. Cons The integration with some CRMs is overall good however there are some CRMs which it's useless, especially with Copper. I would like to have better and more user-friendly per-user stats. Review Source JY Joshua Y. EngineerI Construction Used the software for: 1-2 years ### "Works Great but not as compatible and convenient as market leaders" November 17, 2023 5.0 Overall positive, however the ease of access for persons who are one time attendees caused issues. Pros Easy and affordable. Download the app and link it to your calendar Cons Less compatible. Often caused problems to conference in new people who are not already part of the ecosystem Review Source Response from RingCentral December 4, 2023 Hi Joshua, the Review Team thanks you for your review! We love hearing how our customers are doing; if you want to elaborate and share more, please email us at review@ringcentral.com. We appreciate you! VR Verified Reviewer Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Simple software" August 1, 2019 4.0 Pros This is easy to use desktop, mobile app, and web extensions. It makes wireless calling easy and the ability to text and answer calls via mobile when you're not in the office all day. Cons Every time we need a new number/phone line, it is always a very long, exhausting time on the phone with customer service to set up the new line. Review Source ML Maria L. Marketing and Advertising Used the software for: 1-2 years ### "quality VOIP for your telemarketing" November 9, 2018 4.0 Pros RingCentral is a great tool for VOIP giving you your own designated office number with voicemail and fax features. The quality of the call is good it’s as If you are just calling within your customer’s country even if I am in the Philippines. The subscription includes Ring Central meetings and Glip which is beneficial to my other tasks since I provide sales presentation and training to our clients. It has both web and desktop application. Missed calls and number of calls are available in logs. You can easily assign phone numbers to other members of the team. Cons Ring Central can be costly compared to other VOIP software that are available however you can assure that it has better quality and more features. Review Source JG Joseph G. Accounting Manager Accounting Used the software for: 2+ years ### "Replace Landlines ASAP!" July 7, 2022 5.0 Pros This is a great option to replace land line. I like that voice mails are sent to my email. i like that i can fax from it . I like that calls can be forwarded to my cell phone, this way i don't have to give my clients my cell number. its easy to conference with several people and to transfer calls. Cons what i like least is that my current employer doesn't use this software yet. I am one of few remote workers and i have to use my cell. Review Source JA Jordan A. Recruiter Renewables & Environment Used the software for: 6-12 months ### "A recruiters dream!" January 16, 2023 5.0 Pros I love RingCentral as it allows me, as a recruiter, to have a separate number for calls and texts when reaching out to applicants. Previously was using my personal cell number which led to my phone constantly ringing. RingCentral has privatized my ability to recruit effectively. Cons From time to time, RingCentral will have a delay with my texts sent and received. Review Source VR Verified Reviewer Inside Sales Representative Used the software for: 6-12 months ### "I am a Sales Representative" January 17, 2018 4.0 Pros I think the ability to log this program into other programs has been very easy to be able to track this information. I also like that we are able to utilize this information with faxes, texts, voicemails, and other information. It has been incredibly easy to use this program. Cons I have found that leaving my computer turned off of a night that my RingCentral information gets logged out too. I have also found that there is confusion of which number I am calling clients with. Review Source SL Saul L. Case Manager Law Practice Used the software for: 1-2 years ### "RingCentral works!" June 7, 2022 5.0 Pros The texting capabilities with our clients. Cons There is no complaint I have at this time. Everything is great! Review Source JK Jennifer K. Medical biller Hospital & Health Care Used the software for: 6-12 months ### "What a headache! I like the idea but such a waste of valuable time spent on this. " July 28, 2018 3.0 None a lot of frustrating painful days with this program. Pros I like that it is an online phone and plugs right into my computer. I also like that I have my own phone number. Another plus is I can get messages from anywhere. Cons Ok for the bad...customer service is horrible. The call center is in the Philippines and I've spoken with at least 10 agents who can understand English to a point, frustrating plus I am on the phone for at least an hour or more. Wast of time. Also, faxing...is in the computer and is basically like an email. Takes forever I have to scan the image and save to my computer then open the app find the file attach it and fax it...traditional fax is much easier. Also, the system goes down a lot...I'll try to log on and it cannot find the site...or the support tab doesn't work and of course no one at Ting Central knows anything about it. super painful. Review Source SuAnne Y. Office Manager/Paralegal Legal Services Used the software for: 2+ years ### "RingCentral Critique" January 9, 2019 4.0 we receive a great number of faxes and it is nice to just print and save Pros Having fax on computer to receive easily and save in client's files Cons having to convert everything to pdf to send Review Source MR Michi R. Owner Marketing and Advertising Used the software for: 2+ years ### "Cloud based phone system" July 18, 2019 5.0 Overall, I find it very easy to use with great features including call recording. I have been using Ring Central for many years now and have enjoyed watching the company grow and providing more and more great functionality. Pros What I like most about Ring Central is that you don't need hardware to use the system. Cons The only con I used to have was with their softphone cutting off phone calls on my cell phone, but that has been resolved now by having it ring my cell I can answer calls without using the software and worrying my call will be cut off. Reason for choosing RingEX Price and Features along with customer service. Review Source KY Ketty Y. bookkeeper Wholesale Used the software for: 2+ years ### "not sure if this is a good one, may try other" September 22, 2022 3.0 Pros I have no special feelings towards this software Cons I think it is just a very average software , I may tri others in the future Review Source VR Verified Reviewer Branch Manager Staffing and Recruiting Used the software for: 1-2 years ### "RingCentral office love it" March 4, 2020 5.0 Pros We have been using RingCentral for a couple of years now. It allows us to communicate via phone calls or texts with out teammates. I love the fact that they have an app and I can use it from anywhere. Cons I haven't had any issues with this software, we have been using it for a few years and I am very pleased with it. Review Source VR Verified Reviewer Foundation Executive Director Sports Used the software for: 1-2 years ### "Unreliable when needed the most" August 20, 2019 2.0 We ended up having to get rid of it and transition the staff to traditional business cell phones for better reliability. Pros That it was an app that enabled the staff to have their work call accessible to them. Cons The app was almost always not functioning as intended. Calls were being dropped, not even connected or would go straight to voicemail. Review Source SS Steven S. System Administrator Financial Services Used the software for: 1-2 years ### "Best Hosted VOIP" February 26, 2021 5.0 We started with an outdated Avaya PBX that was difficult to manage. We moved for a short time to a small, local provider, but wanted a greater feature-set. RingCentral ticked all the boxes. Pros Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service. Cons Outsourced support was occasionally problematic, but we only needed support for those rare, wild requests from users who had unrealistic expectations of how phones work. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing RingEX RC offered more features for less money. Done deal! Review Source Amanda C. Lending Assistant Real Estate Used the software for: 1-2 years ### "Great for when you are on the go" February 6, 2018 5.0 Can make calls from anywhere, and still appears as though I'm in the office. Pros There is never any down time or connectivity issues. Theres not a lot of steps, very easy to use and no lag. Cons The price is a draw back, but its better than Jive. It does feel a tad overwhelming at first, because of all the option and features available. Review Source VR Verified Reviewer Sales Manager Real Estate Used the software for: 6-12 months ### "Ring Central" December 3, 2019 5.0 RingCentral is something I would recommend in the future. Pros I like that this does very well the basics of phone interactions--answer, hold, available, unavailable, transfer. Cons We had a difficult time integrating Ring Central with our system. Whether or not that was our issue, it was a pain. Review Source Similar Products Featured