# Page 18 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of RingEX ## Showing most helpful reviews Showing 426-450 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Scott B. President Law Practice Used the software for: 2+ years ### "Should Have Started my Business with Ring Central" July 26, 2019 5.0 Pros Intuitive web portal for configuring VoIP system. Custom fax pages. Great mobile and softphone apps. Cons Haven't really stumbled upon any weaknesses. Maybe the need to call support when I couldn't figure out how to set something up myself? Hasn't happened often and support has always been great. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Price and feature set. Quality of service issues. Review Source EB Eric B. General Manager Warehousing Used the software for: 1-2 years ### "Great functionality...sub-par performance " November 15, 2022 2.0 The call logs work great for us, as we rely on timely returns and availability. Overall service is lacking in many areas, mostly on reception and call quality. Pros Multifunctioning system, somewhat user friendly. Easy to deploy. Great call logs. Cons Very spotty reception, to say the least. Customer support is painful to deal with. Very unreliable. Review Source AH Ali H. Listing Coordinator Real Estate Used the software for: 6-12 months ### "Operate your call center with ease!" February 14, 2023 4.0 Overall, this software is must for our day to day. It makes our team organized and flawlessly coordinated with clients. It is streamlined and easy to implement. Pros Our real estate team has an overseas team for making calls and this keeps everything accountable and simple. It makes it transparent who has been communicated with, the jobs completed, and the central number for our team office is kept available. Cons I think the price point is higher than competitors. Review Source VR Verified Reviewer Market Development Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Adequate but somewhat limited VoIP phone service" December 12, 2018 3.0 Pros Ability to receive calls direct to my cell phone outside of the office. Cons It still seems like I run into bugs or glitches occasionally and the programming to navigate incoming calls could be better. Sometime I have trouble forwarding calls to co-workers, something that should be simple and straightforward. Review Source Trevor W. Production Manager Financial Services Used the software for: 6-12 months ### "Great for Start-Ups" March 13, 2019 5.0 Pros I used RingCentral when I first opened my old business. I needed a VOIP phone system that let customers know that they were dealing with a professional company, regardless of how small our staff was. RingCentral did that, and made me look like a great service provider before I ever even spoke to our customers. I would recommend this service to anyone starting a business. Cons I honestly can't think of a single thing that I didn't like about this software. Review Source MP Michael P. Director of Business Development Non-Profit Organization Management Used the software for: 2+ years ### "RingCentral, the right choice for your business" January 3, 2019 5.0 Pros Very easy to use and functional. You can access your RingCentral from all devices and extremely reliable services. Getting better and better all the time. Customer service is great and you can actually speak to a live person, not via email or voicemail like others, also they are very understanding the needs and wants of your individual business. Our office has been with RingCentral for about 10 years now and we never had any issues. We have been recommending many of our clients and colleagues to RingCentral. Cons We have a duly recognized national non-profit organization, thus if RingCentral would have reasonable discounts for qualified non-profits would be great. Other large companies have discounts for non-profits. Review Source VR Verified Reviewer Product Manager Internet Used the software for: 1-2 years ### "Low quality and poor customer service" April 21, 2019 2.0 Pros Has lots of useful features - being able to choose from tons of phone numbers, set your caller ID, voicemail, user permissions, dynamic local area codes depending on where you're calling, and more. Cons Call quality was pretty poor and was constantly dropping for how much we paid for the service. Customer service was pretty poor when I'd call about it, which happened far too frequently given the poor service quality. Review Source VR Verified Reviewer Founder & CEO Hospital & Health Care Used the software for: 2+ years ### "Had for a few years for our entire office staff" March 5, 2019 4.0 Pros Provides a lot of products and service lines for our staff. Cons Cost is a little pricey for phone lines and glip internally messaging is buggy. Review Source vC vallianne C. HVA Medical Practice Used the software for: 6-12 months ### "Health Care Assistant" January 18, 2023 5.0 90 % overall experience Pros Ring central app is a very user friendly app. The voice is very clear, even the recording and best of all the recordings are all in real time. Even if your in a different country as long a you have an internet connection, nothing can stop Ring Central. Cons The app is very expensive , it not a budget friendly app. Review Source VR Verified Reviewer Project Manager Facilities Services Used the software for: 2+ years ### "RingCentral Office - VoIP" December 4, 2018 3.0 Pros The ability to have an office number without an office phone system. Cons I do not like that you have to go through the app for voice messsages Review Source Ashley L. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "RingCentral Review " August 1, 2019 4.0 Pros I love that RingCentral is accessible across several platforms. Text messages to office lines get emailed and can also be accessed on the App so we are never out of touch with our candidates. Cons Call transfers are not entirely too reliable but other than that the software works wonderfully! Review Source VR Verified Reviewer Talent Management Consultant Hospital & Health Care Used the software for: 2+ years ### "All in one communication solution " December 20, 2018 4.0 Pros Ringcentral is great for small to medium sized businesses. The system allows you to have team messaging, online faxing, phone and video conferencing. My favorite feature is the online faxing. The fax will appear right in you email. No more wasting paper or worry that someone else picked up a fax off the printer. There is usually a free trial period with Ringcentral as well. Cons The software is pretty easy to use. Some of the customization can be tricky to set up but great overall Review Source Sam J. Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Ringcentral!" February 28, 2017 4.0 This is a great product all around. Its the communication hub of my office. It seamlessly allows my assistant and I to talk to customers and stay in touch with each other. Pros Super easy across all software platforms. Incredible user interface. Highly active updates and new features. Cons Can't forward voicemails from mac version. Why? Review Source Carla D. Gerente de sucursal Pharmaceuticals Used the software for: 2+ years ### "Great virtual phone" October 3, 2018 4.0 Pros It works perfectly for a company, you can add extensions, and transfer to a cellphone. Cons Sometimes it crashes, but good software overall. Review Source AA Angela A. Substance Abuse Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Substance Abuse Counselor" October 21, 2021 5.0 I have had no problems with the app. Pros I do not have to have two phones . I have to use the app from my personal phone. I am in compliance with my job while communicating. I can easily turn off my app when I m at home. I love all the features I have access to while at work. I can fax documents and communicate with my co-workers. Cons I do not have any problems with this program. Review Source VR Verified Reviewer Parts Manager Used the software for: 1-2 years ### "Great for a small business looking for VOIP and E-FAX" January 17, 2018 4.0 Pros The best attribute by far is the ability to Fax to your phone number... With E-FAX it prints right to my printer, and alerts me on my monitor! Cons If you don't log in when your computer turns on, you can miss a fax. Many times, I didn't realize that I did not login and faxes get backed up. Review Source SR Stephanie R. Reception Insurance Used the software for: Less than 6 months ### "Easy to Use and Convenient " January 10, 2024 5.0 Pros I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home. Cons At first the application was confusing to use but customer service was really helpful. So not really a con. Review Source Response from RingCentral January 22, 2024 Hey Stephanie, the Review Team thanks you for your terrific feedback. We are happy that our teams have successfully assisted you, making our product more effortless for you to implement! If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you and your business! Jerry B. Dispatcher / Agent Transportation/Trucking/Railroad Used the software for: 1-2 years ### "We have been a RingCentral customer since last year." August 1, 2018 5.0 A simple phone system that just works. Pros Their integration between systems (PC, mobile phone and desk unit) is great as it allows us to be in the office at all times no matter where we are. Cons We really wish they had a General mailbox that all extensions would get a notification of a message on. Review Source VR Verified Reviewer Claims Coordinator Insurance Used the software for: 2+ years ### "Happy customers " April 28, 2021 5.0 Overall our office has been pleased with RingCentral and the functions it features for what we need on a daily basis. Pros RingCenttal is easy to use and cost is in line with functions. I personally use it most for voicemail and faxing. It is useful that you can get the voicemail recordings to your email in case you are not nearby phone and also have a great app. Cons I have had occasional issues with not getting dad notifications or the confirmation receipt showing sent or failed. Customer service is hit or miss, depends on the person you get. Review Source BB Brook B. Account Executive Insurance Used the software for: 6-12 months ### "Fast and User Friendly" July 9, 2021 5.0 It's a great software, and my agency is thankful for it. Pros The agency as a whole can communicate so easily and quickly. I can text and call clients. We can share documents, do video meetings, conference calls. Voicemail and caller ID is very important when calling clients. Cons Sometimes video quality can be better, and maybe more clear organization with texts and calls presented on the screen. For example, for text messages you have to go into the phone call tab to view them. It would be easier to view them with its own tab. Review Source MS Michelle S. Psychologist/owner Mental Health Care Used the software for: 2+ years ### "Cost-effective Phone+Fax" February 1, 2019 5.0 Customer support has always been very responsive and helpful. Pros I love how it includes fax capabilities included with the phone service for the same price as others who only include phone. I also chose Ring Central because it had an app that I could use on my personal cell phone...the app allows me to keep my business line and personal line separate but to only carry one phone. Cons I have been confused as to whether my service includes text. The quote I received to include text would be more than twice what I currently pay. However, some clients have taken it upon themselves to text me, and I am not charged extra. I need a clear answer on if I can send/receive texts or not (and I do NOT want to pay extra for it). Review Source jD josh D. Lead Used the software for: 2+ years ### "Ring Central Software has been a great help with our business" June 13, 2018 5.0 The benefits of having a phone service provider to keep in contact with our customers, each employee has their own extension, voicemails, recorded messages, and more. Pros With Ring Central, we have one central cloud-based software that keeps us in contact with our customers and vice versa. Each of our employees has their own extension and lets the system know that when they are available to accept calls. Cons A couple of times the software has gone down and we had to spend a couple of hours without communicating or responding with our customers. Review Source Ryan P. Office Assistant Financial Services Used the software for: 1-2 years ### "Average phone system" January 3, 2020 3.0 Not too bad. The system has flaws that I wish would be corrected Pros I like the ring central faxing and desktop application. Super simple to use and user friendly. Also like the phone options Cons The system has bugs, I don’t like how you transfer phone calls with it, humming noice on some calls Review Source sA savannah A. helpdesk technician Information Technology and Services Used the software for: 1-2 years ### "On the fence" August 25, 2022 3.0 Pros It was a good call screening and usage with web portal when needed. Easy to use. Cons If we were using web-based calls were in and out if we were out using it on a laptop over wifi. Couldn't be helped in some cases. Switched from [Jabra PanaCast](https://www.capterra.com/p/247109/Jabra-PanaCast/) cost and call clarity Review Source MR Michael R. Executive Director of Franchising Hospital & Health Care Used the software for: 2+ years ### "Great Product with Many Features" May 1, 2018 5.0 The price is good. Many features. RingCentral is a great upgrade for most businesses. Pros RingCentral offers a wide variety of features. It's easy to add phone users, phone numbers, and phone extensions. It has a wealth of features that help you improve the way you use telephone systems for business. You can also use conference call settings and faxing from RingCentral. The app is also easy to use and very convenient. Cons Some of the more advanced features are not as easy to use - initially. There are many features in the system, and for many people, the basic options are all they need. Some of the advanced rules can be a little difficult to understand, but once you figure them out, they're not hard to use. Review Source Similar Products Featured