# Page 19 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of RingEX ## Showing most helpful reviews Showing 451-475 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Grace M. Marketer Used the software for: 2+ years ### "Does the job. As long as everything is set up, there shouldn't be many more problems." March 7, 2018 4.0 \- Ease of use after everything is already set up and you know how to find the recordings. Pros \- Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number Cons \- Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point Review Source VR Verified Reviewer Agency Owner Insurance Used the software for: 1-2 years ### "One of the best phone system " January 24, 2019 5.0 My office is in the basement and it works just fine. We had all the employee on it and everybody love it. Pros What I love about this phone system is you can have customers text message you! I’ve never had that with any phone company. Cons Don’t hate anything about it. The company is easy to work with. Review Source NJ Nupur J. Recruitment Human Resources Used the software for: 1-2 years ### "Good Software" September 6, 2022 5.0 Happy with the product Pros The ease of use and deployment and also that the app works very well Cons The text feature was not great initially but later it worked fine Review Source HB Harrison B. Customer Success Used the software for: 6-12 months ### "Moderately easy-to-use Phone Software" August 29, 2016 3.5 Pros We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze. Cons To name a few: -Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us. -The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called. -Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them. Review Source VR Verified Reviewer Vice President Building Materials Used the software for: 2+ years ### "Review" December 12, 2018 5.0 Pros hardly have interruptions in usage. Easy to add more lines. Cons Changing and customizing the hold music is difficult Review Source JN Jessica N. Customer service agent Health, Wellness and Fitness Used the software for: 1-2 years ### "Could be better" June 30, 2022 4.0 It could be better but it was an overall positive experience! Pros The call routing was the best and easiest with this program Cons Calls dropped, caller id didn't always work. Review Source CH Christian H. Owner Human Resources Used the software for: 2+ years ### "Critical for remote work" July 7, 2022 5.0 It is critical to my business and is a low-cost option. It works when other systems do not. Pros Was able to migrate my existing number easily and fax feature is easy to use. Cons The migrate process was not clear when I migrated my US number to RingCentral Reason for choosing RingEX Cost and features. MagicJack charges to call some areas in the US. Review Source KM Karen M. Attorney Law Practice Used the software for: I used a free trial ### "Nice product" May 4, 2024 3.0 Pros Price and ease of use was a big plus for the system. Cons Nothing, overall happy with the product and will consider buying it. Review Source Tyrone P. Accounting Manager, Operations Admin & Webinar Producer Used the software for: 6-12 months ### "The platform is extremely clean and user friendly" April 22, 2018 5.0 Pros RingCentral has by far the easiest setup compared to others that we've used. Communications were in the cloud, in no time! Another plus, due its compatibility with other platforms - it allows for greater flexibility than the alternatives. Cons I can't think of any downside to having RingCentral. Due to the swift deployment and many features, it's hard to be disappointed with choosing them for your VOIP solution. Review Source Gary H. Leasing Manager Real Estate Used the software for: 6-12 months ### "A must for the separation of work and personal life" November 23, 2019 5.0 This application is vital piece of my daily work tool, from texting to phone calls and faxes it all comes to this singular location easy for me to turn off when I need to and make sure I am not missing anything. Pros I love the fact that you can completely separate your work life from your private one on the same device. Cons There have been some great updates but I wish the text messages could be better filtered and I wish the application could be more customizable. Review Source KA Ken A. Search Consultant Marketing and Advertising Used the software for: 6-12 months ### "RingCentral MVP from a users pov" August 20, 2021 5.0 excellent experience. Consistent, flawless Pros easy to use, works consistently, portable from one device to the next Cons I like everything about the software, works well and works across all platforms Review Source VR Verified Reviewer Recruiter Staffing and Recruiting Used the software for: 2+ years ### "RingCentral" July 29, 2019 4.0 Pros RingCentral is a good phone software for our office. Cons RingCentral makes it difficult to find fax messages. Review Source zF zach F. CFO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Well setup Phone tree system" January 18, 2018 4.0 I personally don't use it for all my calls due to not having my line setup properly and lack of good internet, and not wanting every call recorded. However all my employees are required to use it, and it works well for them. Pros Admin has many options to ensure it's working smoothly. Record all calls, keeps track of them easily. Works well on Mac and iPhone. Very easy to add more lines. It is a very comprehensive ViOP service. Cons If you don't have a great internet connection, you'll have trouble with VoIP. Ensure you have someone well versed in IT to make sure it works properly. Can't delete extra lines you sign up for. Hardwire phones and computers when possible to ensure best connection. Review Source MK Milena K. Senior Project Manager Insurance Used the software for: 1-2 years ### "Lots of features - good value" December 12, 2019 3.0 good experience - not 100% reliable but most of the time it works great. Pros VOIP has come a long way in the past decade and we use RingCentral for everything. I love being able to easily book a teleconference when I'm booking a meeting through Outlook, and have it automatically reschedule as I make changes. Also the ability to use one phone number for voice, text, and fax at the office and on mobile. Cons The messaging tool, Glip, is not as user-friendly as competitors (e.g. Skype, Messenger). Also every time I open a meeting it launches a new browser tab instead of just opening the app. Sometimes it takes a while to connect, or there is an echo/delay. Review Source MA Matt A. President Information Technology and Services Used the software for: 2+ years ### "A phone system for the future" December 1, 2019 5.0 Overall, we have had a wonderful experience with RingCentral, our number and system were set up in minutes and we easily added employees as we have grown. Pros RingCentral's business communications platform integrates with other productivity-enhancing apps to create the ultimate business communications platform. Works with G Suite, Office 365, and many industry-leading CRMs. Cons Contact management could definitely use some improvement, especially between desktop and mobile apps. Reason for choosing RingEX G Suite integration and business SMS Review Source Anderson C. CS Telecommunications Used the software for: 1-2 years ### "Best communications software" November 21, 2018 5.0 Pros Is great to use it everywhere, the admin access provides many ways to monitor our call center. Cons Apps are sometime slow, on pc and cellphone Review Source SS Shab S. Director of Sales Education Management Used the software for: 2+ years ### "gets the job done" February 1, 2022 3.0 Pros Fairly inexpensive tool and easy to get ahold of customer service and make any changes. If you're just starting out as a business I would recommend starting with Ringcentral before moving to the big guys. Cons When you do get customer service, they aren't able to help you without asking a million silly questions. They end up helping you but it's just such a process. Review Source CG Carri G. Business owner Medical Practice Used the software for: 2+ years ### "Virtual Office Phone" September 25, 2019 5.0 It a convenient way to look get your work calls on the road and not just by being in the office. Faxes too. And it is HIPAA compliant if you need that. Pros I love that the software works by sending calls to my cell where ever I am. Also faxes come to my computer instead of having to print them. Plus I can fax right from my computer, so no printing! Can call from your work phone number on your cell phone so it looks like a call is coming from an office. Love it! Cons I do miss calls from time to time. i am not sure why. Review Source JB Jesse B. QA Team Lead Used the software for: 1-2 years ### "Mixed feelings, but overall a solid VOIP solution" September 1, 2016 3.0 Pros RingCentral's mobile and desktop apps are some of the best I've seen. Reliability of the service has been excellent with only one downtime incident that I can think of over the last year. Reporting features are great, and call routing features are flexible and powerful. Pricing is also good - we saved a significant amount of money by switching to RingCentral from our previous provider. One other thing that we like about RingCentral is their API, though we have yet to use it. Cons The management interface is outdated, clumsy, and hard to navigate. Some seemingly simple tasks can be hard to accomplish (for example, changing the user assigned to a physical device). We've run across several areas where functionality seems to be artificially limited for no good reason. For example, we can't have more than 10 users in a queue if simultaneous ringing is enabled. Another example, you can't remove users without contacting support and/or your account manager. Support, when you need it, is rather poor. The support reps are not knowledgeable and jump to canned responses without taking time to actually understand your question. We've also had trouble even getting in touch with our account manager. Review Source HC Henrique C. Senior Account Manager Education Management Used the software for: 2+ years ### "Good VOIP with all built in" April 8, 2021 5.0 Especially during COVID, I have using the RingCentral Office daily. It works well; it just needs a few tweaks on their apps. Pros It has all the features you would expect in a VOIP phone, and as a bonus, you have their meeting service that works just like Go to Meeting or Zoom. Cons Their PC app needs some work; I mean, I get that they want all the features to be all in one place, but I mostly want to have a softphone app to place my calls and receive calls; I find the app very convoluted and not intuitive. Review Source Zachary S. AWS IT Specialist Legal Services Used the software for: 1-2 years ### "Wonderful!" February 1, 2019 5.0 Pros The customer service is always spot on. Very easy to set up ring groups the call quality is excellent even with the mobile app. Cons As of now, you can't block short code numbers. It is very annoying but I have been told they are working on it. Review Source DB David B. Owner Accounting Used the software for: 2+ years ### "we use Ringcentral for faxing " June 12, 2019 5.0 Pros Yes, there are people who still want to send and receive faxes. Rather than tie up a phone line, use Ring Central's fax service. It makes sending a fax quick and perfectly painless. The confirmation emails are useful. Ringcentral is also a great value. Multiple users in the office are able to share the service. Cons Really nothing to dislike.. .. once in a while it does seem like the recipient's fax machine recognizes the fax as a junk fax and blocks it, but this is rare. Review Source Eleana N. Student E-Learning Used the software for: 1-2 years ### "It works " September 22, 2022 3.0 Pros Has all the features you need in a chat service Cons There are too many chating apps, this one doesn't add anything to the market Review Source VR Verified Reviewer Operations & Project Manager Telecommunications Used the software for: Less than 6 months ### "A Huge Headache" September 19, 2018 3.0 Pros As long as you can locate them, this software does have a lot of features. Once you finally get the settings the way you want and the right apps downloaded, the software does function well (there's a light at the end of the tunnel, folks). Cons I have been extremely dissatisfied with my whole experience with RingCentral. We were using the full system - VOIP, Meetings, etc. and every time I go to change a setting, it's either placed somewhere unusual, there's a secondary setting you ALSO have to click if you want it to work properly, or there are just SO many apps that even an intelligent person would have trouble figuring out which was the app they needed. When I've reached out to support, I got the answer about 50% of the time. Review Source VR Verified Reviewer Marketing Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software if you need phone lines." February 4, 2021 5.0 Overall, RingCentral does exactly what we need it to do for our business. Pros Our business has over 50 offices and each office has multiple phone numbers. RingCentral allows us to have a database of all of our phone numbers, and also gives us access to features such as voicemail and call forwarding. Cons We have noticed that occasionally there is a delay in the ringing, we believe from it transferring lines. Review Source Similar Products Featured