# Page 20 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of RingEX ## Showing most helpful reviews Showing 476-500 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jamie W. Csr Consumer Services Used the software for: 2+ years ### "Easy" April 6, 2023 5.0 Pros I like that we're can track our time on ring central. It's easy to use and install. Cons Sometimes it will log out or hang up and I have to start it again. Review Source SB Santosh B. Database Administrator Legal Services Used the software for: 2+ years ### "Ring Central - Review" March 4, 2020 5.0 \- Overall it is a more efficient tool when compared to many other products in market. Pros \- The features provided by Ring Central are more flexible than any product in the market - It is suitable to any size of org starting from small-large size - It is easy to customize and use - End users can easily accustom to the product without any issues Cons \- The pricing can be more affordable when compared to much other similar product in market - The support can be more helpful - There is a scope to implement more new features in the product. Review Source SF Steven F. Internet Researcher Staffing and Recruiting Used the software for: 2+ years ### "Consistent Performance/Ease of Use" August 13, 2019 4.0 Overall experience has been good. Very few technical issues with the actual software. Love how easy setup and use is. Pros Ease of setup, easy integration into our CRM, no-frills with fairly consistent performance. Lots of features to customize call handling, notifications, etc. Cons Would like for analytics to provide information in real-time instead of the 24 hour delay. Outside of RingCentral's control, but just the issues that come with relying on an internet connection for VOIP service. Review Source KW Kelli W. Agent Insurance Used the software for: 6-12 months ### "Best phone service we have used" September 5, 2019 4.0 I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls. Pros I like how streamlined the service is. The app works perfectly, we have used other services and we had trouble with the app and we have never had a problem using the desktop or app versions. Cons I feel that changing voicemail is a little complicated but once you get the hang of it, it is easier. There are many different options which are great because you have a regular voicemail and after hours. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Product was not dependable, calls dropped, trouble connecting etc. Review Source Mayank S. Head Of Sales Marketing Staffing and Recruiting Used the software for: 2+ years ### "1 spot solution..." July 25, 2019 5.0 During training freshers for the RPO process, RingCentral helps me a lot to play sample calls for the trainees. I am loving this product. Pros I just love the clarity of the recorded audio and the date/time - wise access to the recorded audio s amazing. Helps me in barging calls during training and quality sessions. Cons Additional money to be paid for the recording feature A bit expensive than the new competitors. Review Source ES Erik S. CEO Sports Used the software for: 2+ years ### "Ring Central makes mobile office easy " July 17, 2019 4.0 My experience with Ring Central has been very good. They have dedicated customer support that will solve your problem every time. Pros I can answer phones anywhere and it looks like I am in the office. I can see all the calls that came in and also see historical reports. I can route calls with special rules based on time, the number called, the number calling and more Cons The interface is not as intuitive as it should be Reason for choosing RingEX Ring Central has better customer service than local provider Review Source HD Huong D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Ease of use" October 26, 2020 4.0 Pros This software is very user friendly. Easy to communicate with our clients on both desktop and phone apps. Cons I did not like that I had to download different apps for different uses (I.e. Ring Central meetings needed for video conferencing). I also don't like that I cannot easily mark unread a text on the RingCentral Phone desktop app. The Ringcentral Classic app allows that but the interface is much more difficult to understand and harder on the eyes Review Source IS Ivan S. PM Information Technology and Services Used the software for: 2+ years ### "We've been using it for years" March 23, 2019 5.0 Pros We’ve been among early adopters of Ringcentral, migrating from a PBX solution years ago, seeing all the improvements the service went through all these years. The fairly recent addition of Meetings was welcomed by our team, making is drop an alternative solution we’ve been paying for separately. Cons Cumbersome support (you always have to go through your account manager to make simple changes to your account such as adding lines or making user changes. Review Source VR Verified Reviewer Closing Quality Manager Financial Services Used the software for: 6-12 months ### "Great Virtual Office for Small Business Owner!!" June 26, 2018 5.0 Pros I love how easy it is to use and the great features. It's easy to add users, transfer calls and check voicemail. I also love the caller ID feature and being able to receive calls as if I'm in the office. Cons The only issue I've had so far is sometimes I experience the software running slow. This can be frustrating during a very busy time when making phone calls is crucial. Review Source Dave L. Operations Accounting Used the software for: 1-2 years ### "Keeps our office flowing flawlessly" August 19, 2019 5.0 Pros This system keeps our office moving and shaking. We seamlessly use this system for everything from conference calls to SMS messages. I can not say enough good things! Cons Some of the features have a bit of a learning curve Review Source VR Verified Reviewer Customer Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "If you value data, stay away" April 23, 2020 2.0 Not very great, from a business standpoint. They do not offer enough for the price point they charge. Pros It was a relatively easy implementation process, ease of use is fairly high and the UI is easy enough to navigate Cons For the uses of a "call-center," there is not enough actionable data to do coach agents. When prompted to see if they had any intent on making more data available or a way to grab that data, in any format, I was told that it was not available and that I could "add it to their recommendations". Their customer service is an absolute joke. I've been on chat and the phone with them more than any other system I've implemented or used. Their tier 1 and tier 2 help desk do not have enough knowledge to support their customers. Review Source BS Brandon S. President Used the software for: 2+ years ### "Mr" February 14, 2018 5.0 Pros RingCentral is always improving and growing. I've been with them since 2010 and, in that time, they've released more new functionality, improvements, etc than any other piece of software I use, combined. They are constantly rolling out new stuff, practically every month. The service itself is very reliable and rarely has issues. Cons Phone support can be difficult and time consuming. Luckily, their satisfaction forum is well staffed and responsive. Review Source LS Lorresha S. DRU Insurance Used the software for: 2+ years ### "Ring Central survey " December 21, 2022 5.0 Pros I like that it is user friendly and easy to navigate Cons Making international calls are not completed Review Source HH Hannah H. Customer Support Specialist Used the software for: 1-2 years ### "We use RingCentral daily for company inbound and outbound calls." March 7, 2018 4.0 Pros I love that my voicemails are sent directly to my email. This makes listening and looking back on them super easy! I also like that it keeps track of missed calls, calls received, and calls made for quite a while back. I have been very satisfied so far! Cons When I get a voicemail it will say that it has gone to my extension when I know that my colleague and I both got the call (so it would be the support extension, not personal). This can make it confusing when trying to distinguish who the call was supposed to go to. It's not a huge deal, just thought it was a little inaccurate in that aspect. Review Source MC Malinda C. Therapist Non-Profit Organization Management Used the software for: 2+ years ### "Ring Central calls " November 24, 2018 3.0 As someone working in social work it is important to have a separate number to call clients from but I prefer not to carry around a second phone so Ring Central allows me to call from my cell phone but it appears as muring centra bumber Pros I like that I can store contacts specific to my job in RingCentral without having to save them in my phone. Cons There are several times the connection isn’t good and my call will either not go through or go through and the person I’m calling can’t understand me. Review Source VR Verified Reviewer Media Specialist Staffing and Recruiting Used the software for: 1-2 years ### "great service" January 19, 2019 4.0 Pros Great service, easy to use, multiple add-ons and plugins make our jobs as recruiters easier. Cons Some more mobile support is needed. Some calls don't go to my phone despite setting and resetting my options to do so. Review Source DS Deb S. Manager Used the software for: 2+ years ### "Variety of Features for Office Use" March 13, 2018 4.0 Easy to use, variety of functions besides phone calls, multiple features for setting up phone for a business. Pros Easy to use and set up phone system with high quality sound. The online site for the back end has a variety of features you can set up and it is very easy to navigate and use. They also have a windows desktop app to use even more features/functions the physical phone itself cannot. Cons We have had one phone that does not work for some reason must be defective. One occasion we had an issue with none of the phones working despite having a proper internet connection and support could not figure out the issue, it has seem to resolve itself since then. Review Source WG Wagner G. ceo Telecommunications Used the software for: 6-12 months ### "Reliable" July 8, 2021 4.0 We liked the call quality and the price is very competitive. It allowed us to transfer workers to work remotely very easily. Pros The call quality is very good and support is fast in responding. This is very important as we can not afford to have phone lines down for much time. Cons The software to track call detail record and configuration is a bit hard to grasp in the first few days, but it gets much easier after a week or so. Switched from [RingByName](https://www.capterra.com/p/169306/RingByName/) Faster support Review Source BS Brian S. AE Retail Used the software for: 6-12 months ### "Review" May 26, 2022 4.0 Pros Really liked the ease of use for messaging internally - groups were a huge plus to this service! Outbound call tracking + video was very clear! Cons The mobile app was sometimes challenging to stay up to date. Think ahead of the competitors like Slack and this will be a promising platform Review Source VR Verified Reviewer Professional Property Manager Real Estate Used the software for: 1-2 years ### "The best CYA on the market" October 18, 2018 5.0 Pros This feature has literally saved us Thousands of dollars in lawsuit avoidance, evictions, and confirming what was aid via phone call Cons It should be included with Ring Central. I don’t think it should cost extra Review Source RS Rachel S. Transaction Coordinator Financial Services Used the software for: 2+ years ### "Basic all-in-one system" September 26, 2022 5.0 Pros RingCentral manages your audio and visual calls, texts, and faxes all in one place, and it's handy for that. Cons Asking for mouse control on a screenshare is difficult, which was a feature we used a lot. Their online user guide is difficult to use. Review Source MH Mike H. Director Of Business Development Insurance Used the software for: 2+ years ### "Easy and Complete Solution For Business Communication" November 2, 2018 4.0 Pros RingCentral encompasses what is needed for me and my team to communicate effectively with our partners. It provides reliable and clear VoIP calls, a texting platform, and conference rooms per user. Cons The texting can be slightly confusing at times, as they have their service, Glip, that is also a messaging service but not an actual texting platform. This is as much user issue as it is a product complaint - but it is still worth noting. Review Source SP Sam P. Project Coordinator Construction Used the software for: 2+ years ### "I prefer to use my cellphone" September 6, 2019 3.0 Customer service is horrible. We get a lot of robo calls with the phone numbers given to us by Ring Central but I guess we deal with that by using our cell phones also. The good thing is you can block the calls. I like their desktop function and being able to automatically forward calls during certain times. Other than that I wish we could just use our cellphones. Pros You don't have to use your own phone number. You can have calls forwarded to you. Cons So many dropped calls, a lot of robo calls, it is very expensive. Review Source VR Verified Reviewer Senior SMB Sales Specialist Computer Software Used the software for: 6-12 months ### "Reliable VIOP " April 20, 2019 5.0 I use it for every demo call, always works. It is my go to when I have a customer to call. Pros Easy to use and very reliable. Always works, never had issues with it. It is the gold standard when it comes to VIOP. The connection is always solid and the sound is great. Cons It would be great if it had a texting features inside the messenger. The interface could be revamped and updated. Review Source Ifigenia P. Director of Operations Real Estate Used the software for: Less than 6 months ### "Good product, not as good service" July 29, 2019 4.0 I helped implement RingCentral in my current position, it was not worth the money. We had way too many issues since the beginning with the installation and their customer support team was not responsive AT ALL. They made us wait in line for hours to not even solve our issues at the end. The app by itself is great but to completely use all features you need more than one app and it gets confusing, not to say annoying and space consuming. I don't think is the best solution for virtual phones, they need to improve their service. Pros \- Easy to use - Integrated messaging - You can attach docs and images to text messages Cons \- Their customer support team is not up to the task - Too many apps for different things instead of one central place - Puerto Rico numbers were considered "International Calls" Reason for choosing RingEX Was selected by corporate Review Source Similar Products Featured