# Page 21 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

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Last updated March 13th, 2026

# Page 21 - Reviews of RingEX

## Showing most helpful reviews

Showing 501-525 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

ANDREW W.  
Care & Assimilation Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Good Product, Clean up the Formatting"

May 31, 2021

4.0

This is a good product that gets the job done. It needs a facelift and automated text responses but besides that, I am completely satisfied.

Pros

I love the ease of being able to switch our “on call” number from one person to another. This is so helpful.

Cons

There is no automated text feature. I was able to find a workaround through Zapier, but it seems like this should come with. Also it seems like the formatting could be updated to look more user friendly and inviting.

Review Source

MW

Mark W.  
IT Director  
Construction  
Used the software for: 2+ years

### "RingCentral Review"

August 29, 2019

5.0

Pros

We initially started using RingCentral to replace our old phone system with a VoIP system. It was easy to implement and worked well. Over the years we started taking advantage of the other features it has, including the smartphone app and the Glip collaboration software as well as audio and video conferencing.

Cons

Not much to dislike. It's not the cheapest VoIP system but due to the other added benefits it is worth the price for us.

Review Source

VR

Verified Reviewer  
Senior Account Executive  
Internet  
Used the software for: I used a free trial

### "A mixed bag ( Calls were great but videos were glitchy ) "

February 24, 2023

4.0

Pros

\-The interface is super easy to use and I love how everything is organized- pretty flexible as you can do a lot with it (video calls, messaging, and file sharing all in one place)-The mobile app is super handy - easy to integrate ( e.g CRM )

Cons

\-Some features like call recordings may cost extra, which can be a bummer-If you need to make international calls, you might need to upgrade to a more expensive plan-Sometimes during video calls, especially with lots of people, there can be a few hiccups and lags

Review Source

Tony M.  
Operations Manager  
Consumer Services  
Used the software for: 1-2 years

### "Mrmr"

September 5, 2018

5.0

Pros

That we are able to save calls and go back and listen to previous calls. it helps with training and confimations

Cons

The same thing i like most about it. That it records all my calls on my office phone

Review Source

MH

Michael H.  
Manager  
Capital Markets  
Used the software for: 2+ years

### "Worst experience ever!"

June 13, 2018

1.0

At the end of our experience with this service we learned to stay away and warn others.

Pros

The software functions for the most part. Mostly plug and play, and I could usually get someone on the phone which was quite often.

Cons

The company uses shady business practices and has hidden auto renew clauses that they keep to themselves. After 4 years as a customer we are closing the business and wanted to down size or completely terminate the service. We were told we would have to keep paying for another 8 Months because unbeknownst to us they kept auto renewing our 1 year contract that we signed 4 yrs ago. Beware this company Super Shady! BAD!!!

Review Source

CG

Courtney G.  
Events  
Information Technology and Services  
Used the software for: 1-2 years

### "RingCentral Office - Review"

February 26, 2021

3.0

Overlal this allows anyone to have the flexibility to still do their work, but not be in the office directly.

Pros

Being the majority of folks have been home for over a year now due to the pandemic this tool has come in handy because you are not at your office as you normally would be. It only you to be on the go and still receive phone calls from people.

Cons

Even though I have the notifications set on for some reason I don't always receive the incoming call and way after the fact. So not sure why I get some, but not others as it must be something in the setting of the tool which isn't super straight forward.

Review Source

VR

Verified Reviewer  
Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "RingCentral"

August 1, 2019

4.0

Pros

If you log into your account you have the ability to manage call forwarding numbers, review your call log and even listen to voicemails. Great features!

Cons

The mobile application could use some work.

Review Source

KC

Kathy C.  
Application Support  
Staffing and Recruiting  
Used the software for: 2+ years

### "RingCentral Office"

April 20, 2021

5.0

I love this tool and use the features constantly with my position to assist my customers during screensharing.

Pros

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

Cons

I don't like that Meetings, Phone, and Glip are all separate. Updates don't always sync up to each other.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "A little pricey, but worth it"

February 28, 2018

4.0

Pros

It is reliable and flexible enough to accommodate most office setups. It has all the features we need to manage inbound calls well, send faxes, etc.

Cons

Support can be difficult to work with, but we rarely have the need for it. It can be difficult to figure out where things are in the configuration interface, but I would not say it is any worse than any others I have looked at (it's just a consequence of having many options).

Review Source

CP

Carolina P.  
Underwriter  
Insurance  
Used the software for: Less than 6 months

### "RingCentral review"

October 31, 2023

5.0

my overall experience with the program it's good. it has an intuitive interface with multiple status options.

Pros

Easy interface with multiple status during calls and no audio issues during calls or transferring to another agent.

Cons

it could improve the compatibility with some headsets, the set up may take a while is this issues is not address properly.

Review Source

Response from RingCentral

November 21, 2023

Carolina, we are pleased to hear about your fantastic experience with our product! If you want to continue this conversation or have questions, email the Review Team at review@ringcentral.com. Thank you, we appreciate you!

CS

Casey S.  
patient care cordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "ring central great company "

December 1, 2022

4.0

Pros

the set up was a breeze and the system is very user friendly. I love that i have the ability to turn on and off our phones from anywhere!

Cons

when you have something new integrated into the office there is always a learning curve, so i would say it went as smooth as possible. price always could be cheaper

Review Source

YB

Yana B.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Ring Central review"

November 21, 2018

4.0

Overall experience is ok. The app runs on data and uses internet connection so unfortunately calls cut out more often than on regular line

Pros

I like that you can upload the ring central app and it gives you a phone number different than your own so you can have the convenience of 2 numbers on one phone. My favorite feature is the ability to setting time parameters for phone calls - so any calls that come in outside of business hours go directly to voicemail

Cons

Your ring central voicemail is the same as your one phone voicemail- it would be good to have an option to be able to set a separate voicemail

Review Source

PM

Patrick M.  
CEO  
  
Used the software for: 2+ years

### "Very good tool when it works, but there are frequent bugs."

April 24, 2018

3.0

Pros

Ring Central is one of the best VOIP systems. There are many integrations (with CRMs like Salesforce for instance) and the interface is easy to use (on your computer or cell phone). The features that the vast majority of companies need are available and easy to set-up.

Cons

There are bugs/issues a bit too often. If your business requires constant phone calls, your phone system's reliability is of the utmost importance. Unfortunately, Ring Central has issues quite often. It's most often resolved quickly, but not always. Also, customer support (especially tech support) isn't as fast/efficient as it should be.

Review Source

KS

Kellie S.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great and Easy to use"

January 15, 2018

5.0

Easy communication with our caregivers and clients. Use of the software on cellphones. Faxing capabilities. Call conferencing.

Pros

It is very easy to use and is a great tool to be in contact with our clients and caregivers. I love using the texting feature on the computer.

Cons

There really isnt anything that I dont like. I would have to say though that the faxing feature could be upgraded just a little, making cover pages can be a little confusing.

Review Source

SDS

Shaun D S.  
Business Owner  
  
Used the software for: 1-2 years

### "Always accessible, regardless of where you live"

April 19, 2018

5.0

I looked at several VOIP services and Ring Central seemed to have "it". Since I work from home I didn't want my personal home number or work cell number out there because then I'd have a difficult time weeding out business vs personal calls. With forwarding I was able to set up different tones depending on the call type, without having to pay for "vanity" numbers.

Pros

VERY easy to set-up! Call forwarding when I am traveling. SMS capabilities. "ring too" is silly easy. GUI instructions/visuals couldn't be any simpler.

Cons

Without physically going in and changing my status, I could receive calls 24/7. Never really found out where to change my "ring" tone.

Review Source

VR

Verified Reviewer  
Business Developer- Sales Ops  
Information Technology and Services  
Used the software for: 1-2 years

### "Good Soft Phone System"

February 24, 2021

4.0

I am content with the application as my usage is only around making calls. Easy tool and accessible from anywhere.

Pros

I like it's integration with our CRM Salesforce and we are able to connect with HVS cadences. With this we can make call from the same screen. Recording is another good feature

Cons

Though it meets your needs but it does need improvement overall, recording at times doesn't work properly. I would say one must know what all this apps can provide other than calling to value your investment.

Reason for choosing RingEX

We tried couple of other, but RingCentral was what we needed based on our budget.

Review Source

DR

Donald R.  
CFO  
  
Used the software for: 2+ years

### "Have issues with calls and messaging too often"

January 11, 2019

4.0

Pros

Like all the integrated tools. We use calls and meetings extensively. There are other features like messaging that we don't use

Cons

Wish the plans were a little more flexible. There have been times when we've needed more attendees in online meetings and it's hard to justify changing the entire plan for just an occasional use. Would be willing to pay for that ala carte, so not sure why that is not available.

Review Source

VR

Verified Reviewer  
Manger of Customer Success/Support  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Great support"

July 30, 2019

5.0

Pros

The customer support is great. They have always been so helpful every time I need help with our set up.

Cons

There were a few rough patches when we got set up, but we got through it.

Review Source

JA

Joshua A.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Good phone system with good features"

February 15, 2019

4.0

Pros

This phone system has a lot of nice features and the hardware and software are good and continue to develop.

Cons

My biggest complaint with this does not really have to do with Ringcentral but it is something you should consider when looking. If you do not have a reliable internet service, you will be needing to restart the phones as they will go offline if there is a slight hiccup in your internet connection.

Review Source

VR

Verified Reviewer  
Sales rep  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great but flawed"

September 4, 2018

3.0

Pros

This product is available over many different platforms which makes it great for any business.

Cons

When there were issues with the product it sometimes took too long to resolve.

Review Source

JW

Jen W.  
Director of Operations  
Pharmaceuticals  
Used the software for: 2+ years

### "Customer Support has gotten bad"

December 6, 2016

2.0

I have used them for 10 years. In the past few months, several of my phones have had issues. Actually, 6 out of 8 phones weren't working. When I call tech support there is always an issue. They can't fix it, they are going to call me back but they don't, they need to get a manager, we get disconnected, etc. After I spent calling them 3 days in a row I gave up and am canceling my service.

Pros

Features, easy to use

Cons

Customer Support is almost non-existent. It is a waste of time to call them.

Review Source

WA

Wiliam A.  
Managing Partner  
Insurance  
Used the software for: 2+ years

### "RingCentral"

April 9, 2020

5.0

It is an excellent product and I certainly do recommend it. The functionality has increased since I subscribed originally. For example call recording is a feature we use often.

Pros

It allows me to have a remote office, text and fax number separate from my personal mobile phone number.

Cons

Customer service can be average at times when there are issues. I have had a few problems with the service and contacting someone to help is sometimes difficult.

Review Source

DB

Dani B.  
CFO  
Hospitality  
Used the software for: 6-12 months

### "Great for business of all sizes "

March 26, 2018

5.0

Staff can receive work calls/voicemails while not sitting at their phone.

Pros

Easy to set up the automatic recording of inbound calls; quickly can set incoming and outgoing calls to record; can set up automatic recordings for any number of users; will save a large number of recordings; ability to customize announcements; automatic emails are sent when a call is recorded automatically; download/playback for up to 90 days. Digital fax enables you to send faxes right from email. Ability to check voicemails from phone/email is great for remote employees.

Cons

None - I think this feature is fantastic and great for any type of business. Keep in mind that this is internet based, so if internet is down, the phone system will be also.

Review Source

Adam R.  
EA  
Computer Software  
Used the software for: 2+ years

### "Great idea and tool, but terrible customer service and a glitchy system"

November 30, 2018

3.0

Pros

It’s great to have communications centralized within one piece of software. Tracking all of this information as well with calls, meetings, etc. is very useful.

Cons

System sometimes doesn’t agree with other things in place and causes a glitch and/or difficulty in setting up services. Customer service isn’t the greatest and takes a long time to resolve the problem as well as sometimes not helping at all.

Review Source

VR

Verified Reviewer  
Global Digital Marketing Specialist  
Consumer Electronics  
Used the software for: 6-12 months

### "use it instead of stationary phones"

November 28, 2018

3.0

Pros

Our company switched to RingCentral s a part of cutting costs plan. It works ok, not super intuitive. There has been quite a learning curve. Their support is good though.

Cons

Nothing major but small hiccups and frictions. For example, when you go to a user profile there is no easy way to add him or her to your contacts. really?

Review Source

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