# Page 22 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

[View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of RingEX

## Showing most helpful reviews

Showing 526-550 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Richard B.  
Onboarding Partner Manager  
Computer Software  
Used the software for: Less than 6 months

### "The first number I got previously belonged to an escort service."

September 23, 2019

4.0

I am using RingCentral to have a "Work Number" on my mobile devices, so that I know when a call coming in is business and not a telemarketer or robocaller. It is somewhat unclear, as a user and non-admin, where I can and can't make calls from. It seems that I cannot make calls from my computer at all, but I'm fine to make them on my phone. I work in tech and usually can pick up on stuff fairly quickly, so if there is a way to make calls from my computer using our current subscription, it is not at all user friendly.

Pros

I enjoy being able to use the app on a second device, which has no phone/data service and is only connected to WiFi, to turn it into my VOIP device.

Cons

The first number I was assigned previously belonged to an escort service. I'm not sure if there is a way to fix that or check for that, but it made me wary of the service overall.

Review Source

CH

Cody H.  
Account Manager.  
Telecommunications  
Used the software for: 1-2 years

### "Works well for communication. "

February 13, 2023

4.0

Pros

The ability to have phone and texting lines that was not my personal line.

Cons

Settings didn't seem to always save and the video calling was very subpar to Zoom or Teams.

Review Source

MZ

Matt Z.  
Manager, Sales  
Management Consulting  
Used the software for: 2+ years

### "Mobile experience doesn't match in-office experience "

March 31, 2018

4.0

Pros

The software is thoroughly accurate and reliable. If you're often OoO and travel frequently, Ring Central does a great job of managing your phone calls. It's also incredibly easy when accessing calls in your email queue.

Cons

For reasons unbeknownst to me, the app is much easier to use from your desktop computer or laptop. Whenever I need to access the app during travel, it's more difficult to navigate the features. I've resorted to playing the message in my Gmail account, which works much easier than accessing the mobile app. RingCentral needs to sync devices far more seamlessly .

Review Source

NK

Nicole K.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to Use and Inexpensive"

November 29, 2020

4.0

We use this product at our office to help with communicating and staying in touch with our team members. Being that we are working all remotely, it makes things easy to set up meetings and to quickly message our team members.

Pros

I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.

Cons

I don't have many cons about this software. For the money, it is very convenient for any smaller company to use. Some times the network will go down at times, but it is always quick to get back and running.

Review Source

CC

Cathy C.  
business owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ring Central fax- Great for the price"

December 28, 2020

5.0

Ring Central is a low cost faxing alternative to having fax machine in your office

Pros

Ease of use. Easy to log in, find features. Address book is detailed. Reports are easy to find and search. Attaching docs is easy too. NO PAPER, no extra machine, no down time.

Cons

the icon for sending faxes is so small, tiny really, it is hard to find sometimes. Customer services is adequate. I like the once a year billing

Review Source

AS

Adam S.  
Manager  
Computer Software  
Used the software for: 2+ years

### "Very Solid and Does What it is Supposed To Do"

October 9, 2019

4.0

Have been using it for several years and it does seem to get better as time goes on. It consistently works as it should and that's very important with a system like this.

Pros

The messaging feature works well for communication within the office. The app seems to get better and better.

Cons

There are times when we are trying to do something very simple and it ends up taking a lot of research and work to figure out how to accomplish it.

Review Source

Joanna R.  
Owner  
Marketing and Advertising  
Used the software for: I used a free trial

### "Poor Quality Product with Even Worse Customer Service"

October 22, 2019

1.0

There are some great features but they have a lot of glitches to work out. Not super user-friendly. AWFUL customer service makes it not worth trying out at al.

Pros

I liked the automation options. However, too many glitches rendered it useless.

Cons

Poor quality in calls. VERY hard to cancel plan due to intentionally difficult cancelation process. Flat out unethical. It took 3 chat supports, 5 phone calls, totaling 4 hours of my day just to cancel the software after we found it did not fit our needs.

Alternatives considered

[CallRail](https://www.capterra.com/p/141829/CallRail/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)

Review Source

EH

Erica H.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Small Office Phone System"

March 26, 2018

2.0

I would not recommend this software as I feel there are other options available with the same features.

Pros

The features on the application are user friendly. You are able to call, text or fax through one application. There is also an application for mobile and tablet devices as well as a desktop version.

Cons

I've been using this software for over a year now and the customer service is lacking and the website is difficult to maneuver to customize the settings which typically resulted in me having to call customer service. They are overseas and there is a lag time in responses and an average phone call for support was never less than 30 minutes. There were several times that my customized settings were cleared out and I had to set everything up again.

Review Source

JF

Juan F.  
Managing Partner  
Insurance  
Used the software for: 2+ years

### "Very good service for a small company"

July 22, 2019

4.0

Pros

It has tons of features that are great for texting, faxing, and team meetings.

Cons

The price and contract when adding new lines.

Alternatives considered

[8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)

Reason for choosing RingEX

All the features that are included and the apps they have.

Review Source

TC

TED C.  
ea  
Financial Services  
Used the software for: 2+ years

### "Replaces our traditional phone line"

April 29, 2019

5.0

Pros

It's much cheaper than our AT&T service and allows for far more customization than the traditional land line could possibly do. If you are still using a regular landline, you are missing out.

Cons

Sometimes the customer service just reads a script so it may be frustrating.

Review Source

BL

Bianca L.  
Business Development Manager  
  
Used the software for: 2+ years

### "Great Communication Tool"

August 1, 2018

5.0

Pros

RingCentral is very easy to manage. I'm able to review my own calls as well as manage my teams calls. I like that we are able to text from the phone number we use and that we can use a desktop app, mobile app or phone to stay connected.

Cons

The only think I don't like is that we cannot send group texts. Often clients group text us and we can't respond to everyone, just one number.

Review Source

Jennifer P.  
Founder  
Consumer Goods  
Used the software for: 1-2 years

### "Conference In Anywhere"

July 22, 2019

4.0

Pros

Ability to share my screen with clients on a call, record sessions, and send invites

Cons

Sometimes there is a hiccup with downloading on Mac computers

Review Source

AW

Annabella W.  
csr  
Financial Services  
Used the software for: 2+ years

### "csr"

July 14, 2021

5.0

I love it

Pros

i can use it at home as an app and at work on the phone.

Cons

I didnt find any cons, I love the product.

Review Source

DH

Deborah H.  
Marketing Manager  
Financial Services  
Used the software for: 2+ years

### "Can't live without RingCentral"

October 12, 2019

5.0

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract. You won't go wrong with them.

Pros

Our entire staff works out of the office the majority of the time and it is beyond convenient to have RingCentral at the helm.

Cons

There's no real down side at all. If I had to pick something than I'd love it to be free but I know that's not practical.

Review Source

MM

Mindy M.  
agent  
  
Used the software for: 2+ years

### "I have been using Ring Central for a little over 3 years"

April 28, 2018

4.0

Pros

The system is easy to use and they have a soft phone download feature for headset use. It is convenient and works with other programs as well

Cons

One thing that I am not a fan of but it isn't really a bad thing is that every user has their owner log in information to update the settings. I think it is better to have the option to change settings for all of the users at once.

Review Source

TR

Tracy R.  
Program Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Ring Central Virtual phone line"

March 11, 2021

5.0

We have been using Ring Central for our office line for years. The service is great-just too pricey to use for our marketing team. We use the meeting service and faxing options for day-to-day operations as well as our 800# is through Ring Central.

Pros

We use Ring Central for our main phone line. It has great features such as faxing services and meeting options.

Cons

Ring Central is more pricey than other VOIP systems.

Review Source

IL

Ivana L.  
Owner  
Retail  
Used the software for: 1-2 years

### "RingCentral"

January 11, 2023

5.0

Very good

Pros

Very easy and helpful. We use everyday at work. You can install the program at your pc/mac and answer/send the text messages through it. Check all calls/text historic. Also has the mobile option when you can switch the calls to your phone, so even when you are not in the office, you still able to get that call.

Cons

I don't think there's anything missing right now in this software. Really helpful as is to me

Review Source

JB

Joe B.  
Partner  
Legal Services  
Used the software for: 1-2 years

### "Ring Central is a customer service disaster"

October 31, 2019

2.0

Ring Central does very little to support their customers. You'll run a gauntlet of hidden charges, careless account managers, and people who barely English. They had the gall to try to charge my credit card for another year of "service" after I cancelled the account and ported my numbers out to Grasshopper. Avoid vigorously.

Pros

When it worked, it worked pretty well. A lot of features if you could make them work

Cons

Utterly terrible customer service, clunky interface, spotty service

Reason for choosing RingEX

They seemed to be the best value, they had the features we wanted.

Review Source

VR

Verified Reviewer  
Product Manager (Growth, Operations, Risk)  
Computer Software  
Used the software for: 6-12 months

### "Great virtual contact center"

December 31, 2017

5.0

Pros

Ringcentral makes it easy for our team to call clients, have a phone tree setup for when they call and much more

Cons

They never have 415 area codes and I have to request them to get these. This means calling their outsourced support department and while friendly, it takes forever to get things done

Review Source

Kirsten R.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Average"

July 26, 2018

5.0

Pros

Having the phone over the internet gives you more freedom in what you can do with a desk phone. we often had time when our land lines would go down, and didn't have an issue with this system.

Cons

It was a lot to learn because there were so many options. things could very easily get twisted around.

Review Source

SF

Shanikwa F.  
Human Resources Generalist  
Human Resources  
Used the software for: 2+ years

### "User friendly interface"

January 13, 2021

4.0

My overall experience with Ringcentral is neutral.

Pros

Voice calls are pretty clear. I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.

Cons

Inconsistency across all platforms. Should really consider competitive pricing as there are multiple options available with the same ability.

Review Source

SQ

Sergio Q.  
buyer  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "over all happy"

July 8, 2021

5.0

Overall I'm happy with the software

Pros

Overall I think what I like about this is that you're able to answer the phone like you're at your desk anywhere enable to call people from anywhere with meetings

Cons

Some of the updates that I'm not able to automatically add

Review Source

CL

Cindy L.  
Hiring Coordinator  
Education Management  
Used the software for: 1-2 years

### "Very, Very Helpful"

September 13, 2018

5.0

I love it.

Pros

There are times where you don't have time to call your voicemail on your phone because you are working. With RingCentral, I can play a message on my speaker and type or do other work simultaneously. I also like that I can quickly forward the message via email to a coworker/supervisor, which also leaves me a paper trail.

Cons

Sometimes there is a bit of a delay for the message to pop up. I know that I had a missed call because I couldn't answer my other line, so I am patiently waiting for that message to appear.

Review Source

Tommy L.  
Branch Manager  
Consumer Services  
Used the software for: 6-12 months

### "Ring central "

February 11, 2019

5.0

Pros

LOVE the fact that I can make and receive phone calls. Extremely easy to navigate and have all calls recorded to verify any discrepancies. However more importantly, provide coaching to my people to improve customer satisfaction

Cons

Such an easy program to use and haven’t had one complaint yet

Review Source

GS

Gary S.  
Case Manager  
Legal Services  
Used the software for: 6-12 months

### "Gary Stomaun's Review"

October 26, 2021

5.0

It hands down the easiest program that I was able to use.

Pros

I love the fact that I am able to switch multiple numbers when I need to contact someone. I can switch from Blocked, to a sub number, to a regular source of contact. I enjoy that the most.

Cons

I don't have a lot of concerns when it comes to using this software. I get quality sound, 3 way calling, etc.. No major concerns to report to this program.

Review Source

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