# Page 23 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

[View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/)

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Last updated March 13th, 2026

# Page 23 - Reviews of RingEX

## Showing most helpful reviews

Showing 551-575 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Aries M.  
Customer Support  
Automotive  
Used the software for: 6-12 months

### "RingCentral MVP User review"

January 22, 2023

4.0

I like that RingCentral MVP combines all our communication tools in one easy to use platform.

Pros

I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some troubleshooting.

Cons

Call quality may not be the greatest. There are times that there's is a lag or an echo and it directly affects customer satisfaction

Review Source

HR

Harsh R.  
Sr Manager  
Management Consulting  
Used the software for: 2+ years

### "Easy to Configure and Use"

August 1, 2018

4.0

Its good for Small Business.

Pros

RingCentral Office is really easy to setup and use. It has sophisticated IP Calling with all advance features.It has mobile application for android and ios which is very useful. It has all the features like video audio and fax.

Cons

The application of RingCentral Office may be little slow-moving. Other better options after available in market.

Review Source

BS

Brad S.  
Sales Support  
Utilities  
Used the software for: 1-2 years

### "Decent Voip"

June 30, 2022

5.0

Pros

Does what it is intended, good call quality

Cons

lack of features, could have more than just Voip

Review Source

FA

Fatemeh A.  
Sr. Office Administrator  
Oil & Energy  
Used the software for: 1-2 years

### "Very Impressive Phone System."

August 19, 2021

5.0

Pros

the convenience. user friendly. variety of features. app is user friendly. no background or static noise.

Cons

have not encountered any issues at this time.

Review Source

VR

Verified Reviewer  
Head of IT  
Consumer Goods  
Used the software for: Less than 6 months

### "Urgent Switch"

October 15, 2020

5.0

We were without a phone system and Ring Central was able to get us up and running quickly

Pros

Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Cons

There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.

Alternatives considered

[8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/)

Reason for choosing RingEX

Cost, Features, Reputation

Review Source

CL

Cory L.  
Director of Education and Membership  
Online Media  
Used the software for: 2+ years

### "Communicate Easily "

December 6, 2019

5.0

Overall I think that Ring Central was a great value and saved our team a lot of time.

Pros

Ring Central is a one-stop-shop that had a lot of useful features. The video conference invite provides all of the information that a participant would need.

Cons

I had a few issues with 3rd party accessories working properly during conference calls. Voicemail to email did not work properly.

Review Source

JR

Jessica R.  
QAPI Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Great features"

November 5, 2019

4.0

Now that we understand how to use this software it has been an overall good experience.

Pros

I like that this software makes it easy for a company that is spread across the state to all collaborate. I also like that this software saves faxes in order to go back and print or access them again.

Cons

The virtual meetings feature of this software has taken a lot of getting used to. I was not made aware that we are not able to record and save these videos if we are using a chrome book. It also took a long time for me to get this setup, after we had been paying for it for a while.

Review Source

VR

Verified Reviewer  
VP, Technical Support  
Information Technology and Services  
Used the software for: 6-12 months

### "Satisfactory, not extraordinary"

October 10, 2022

4.0

I will call my experience satisfactory experience but not extraordinary mainly because of initial struggles.

Pros

RingCentral is an audio/video conferencing meeting system. It does a decent job of setting up, join meetings, and capture recordings. If you understand how this works, it's very easy to get on with the system.

Cons

While RingCentral works most of the time, not without challenges and especially during the initial days. The interface somewhat looks cluttery and could've been more intuitive.

Review Source

Elizabeth H.  
Executive Assistant  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Best Phone System We've Ever Had"

May 20, 2021

5.0

Every phone that we have in our office now has a direct line, and we love it! Its easier to use and you can customize the ringer and the wait music!

Pros

I like that there are several ways to answer the phone. You can do it from a hardwired phone, a cell phone app, or even the computer app! It makes it easy to make sure that I never miss a call while I am out of office or on the go.

Cons

Setting everything up was a lot more complicated than it needed to be. There was one button on the IP address that had to be switched off and it took over two hours for me AND the tech support to figure out.

Review Source

William A.  
Agency Owner  
Financial Services  
Used the software for: 1-2 years

### "Great Scalable VOIP App"

September 21, 2015

5.0

Since moving to RingCentral we have been able to increase our level of customer service. They have an easy app for mobile devices, PC desktop phones, IP phones and dashboard to control the entire system.

Pros

Easy to use. Additional apps to communicate on mobile devices. Phones forward and ring multiple extensions with ease. Very scalable. Full Virtual PBX system. Easy to add remote "staff" to your environment.

Cons

Support is in the Phillipines. Sometimes it lacks quality, but if you request a dedicated account rep, the service can be very good.

Review Source

BH

Brandon H.  
Forecast Analyst  
Insurance  
Used the software for: 2+ years

### "Delivers voicemails right to our inboxes"

September 22, 2020

4.0

It gets the job done, allowing multiple users to act on a single call based on availability.

Pros

It delivers audio and a text transcript of the voicemails right to our inboxes. While we were in the office, it was able to ring multiple phones simultaneously.

Cons

The speech to text features is less than ideal, although in my experience Google's offerings weren't much better.

Review Source

BS

Ben S.  
Technical Alignment Manager  
Information Technology and Services  
Used the software for: 2+ years

### "RingCentral is Great!"

February 1, 2023

5.0

Pros

Easy to use and learn how to use and navigate all the features!

Cons

Sometimes the app will crash from time to time.

Review Source

AB

Adam B.  
Director  
Government Administration  
Used the software for: Less than 6 months

### "RingCentral MVP is a great product "

January 5, 2024

5.0

Pros

The video conferencing is probably my favorite part of RingCentral MVP.

Cons

I don’t think there’s anything about RingCentral MVP that I really don’t like.

Review Source

Response from RingCentral

January 22, 2024

Hey Adam, the Review Team appreciates your great review! To share more about your experience with us and our product, please email us at review@ringcentral.com. We would love to learn more from you; thank you!

VR

Verified Reviewer  
Systems Engineer  
Computer Software  
Used the software for: 2+ years

### "Good for VoIP, extra features are weak"

January 22, 2018

4.0

Pros

Good solid VoIP calls, powerful admin console for managing users, ring groups, etc. Great reporting. Compatible with many common desk phones or use a headset with desktop app.

Cons

Cell phone is horrible, drops calls all the time. UI of desktop app can be confusing, lots of clicks to do simple tasks.

Review Source

Julie F.  
Recruiting Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great shared phone system! "

November 10, 2019

5.0

Pros

Our team is able to share a phone number and assign who checks text and voicemails each day for our recruiting team.

Cons

The way we are using the system, no one can answer the call as someone is calling, we always have to listen to the voicemail and call them back

Review Source

VR

Verified Reviewer  
Content Strategist  
Computer Software  
Used the software for: 1-2 years

### "The software works, but functionality is clunky"

January 7, 2019

3.0

Pros

I like the ability to have a desktop app for reviewing messages and voicemails. There's a similar app for RingCentral Meetings that is also useful to have.

Cons

I've used a number of different tools within RingCentral, and the overall functionality of the software seems clunky. We recently held an important webinar through RingCentral. Even finding Webinars within RingCentral is a like navigating a labyrinth, and despite numerous pre-webinar tests, we had significant audio issues on the day.

Review Source

VR

Verified Reviewer  
Account Manager & Team Leader  
Marketing and Advertising  
Used the software for: 6-12 months

### "Not bad but could be better"

November 27, 2018

3.0

I have had trouble getting the help I need from their customer service. Overall the software does what it is designed to do but it could be better.

Pros

The desktop application is easy to use and I really like mobile app.

Cons

Searching for call recordings is clunking and could be much easier to use.

Review Source

VR

Verified Reviewer  
Manager, Sales Development  
Telecommunications  
Used the software for: 6-12 months

### "RingCentral"

July 19, 2019

5.0

Pros

It is a very easy to use Voip software, I love how it can be used on multiple devices, and ability to choose which number to display - direct line, office line, etc.

Cons

It is a little more pricey compared to some other voips, but you pay for additional features.

Review Source

AI

Aleksandar I.  
Creative Coordinator  
Marketing and Advertising  
Used the software for: 2+ years

### "An alternative for a phone number for freelancers"

November 2, 2023

5.0

We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.

Pros

Inliked the voice mail option, since I am working in a different time zone, remotely.

Cons

Nothing major, just sometimes I need to re-log in.

Review Source

TA

Tyler A.  
VP of Operations  
Packaging and Containers  
Used the software for: 2+ years

### "It's okay"

December 28, 2020

4.0

Overall it has been okay, but not as good as we had orignially hoped for.

Pros

It works as a phone service, there haven't been too many problems.

Cons

Customer service is always hard to deal with to get what you are looking for. It takes much longer to resolve issues than it should. The admin side of ring central is much more difficult than it needs to be.

Review Source

Aaron W.  
Director of MediaShout User Experience  
Computer Software  
Used the software for: Less than 6 months

### "Just moved to RingCentral from a 10-year-old PBX system and LOVE IT!"

November 12, 2017

4.0

It allows us to make calls and manage our call queues with ease. So far, our team has been very pleased with the call quality and feature set available (although, we are excited about more possibilities).

Pros

The features that are available are great. Setting the system up and new users wasn't nearly as difficult as expected. The app (both on mobile and desktop) is great and fully functional. The ability to text is a bonus!

Cons

The call quality is usually very good, but there can be delays when speaking on the phone. Some of the Customer Center call queue configurations aren't as fully functioned as what our old system had, but we are adjusting.

Review Source

LM

Laura M.  
estate planlner  
Legal Services  
Used the software for: 2+ years

### "Perfect solution for a small office"

January 7, 2019

5.0

I don't quite know how to answer this. Everyone loves my classical guitar "hold" music.

Pros

I was just starting out on my own, and I needed a service without long term contracts that was affordably priced, and would also allow me to easily move locations without interruption of service. It has dozens of features I don't even use, but it's nice to know they are there if I want them or if the scope of my practice changes.

Cons

I have no complaints, at all. The only thing I really have to compare it to is Comcast and they are miserable, so you win.

Review Source

SM

Savanah M.  
Analyst  
Legal Services  
Used the software for: 2+ years

### "Very easy to use in the office and remote"

December 4, 2020

5.0

Positive, I've always liked ring central. We switched to Five9 for calls, but RC is my preference.

Pros

I've been using different parts of the service for years, it's always been reliable. I mainly use the fax feature, but had used the phone as well for years

Cons

Can go down at times regarding calling, but sending faxes is always consistent. It's a good system.

Review Source

VR

Verified Reviewer  
Solution specialists  
Telecommunications  
Used the software for: 1-2 years

### "Easy to use"

September 24, 2020

5.0

Pros

I can set it up to open once I turn my pc on.

Cons

Sometimes it would crash and after restarting it works

Review Source

AK

Alexander K.  
Senior Wealth Advisor  
Financial Services  
Used the software for: 2+ years

### "Leery of This Provider"

December 19, 2020

3.0

OK but I would not recommend this product to individual users or businesses due to connectivity issues and spotty call reception.

Pros

Easy to use and set up but not easy to continue using. Plenty of good things built into this software.

Cons

Very difficult to maintain connectivity on phone calls. The Group calling function also was very spotty.

Review Source

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