# Page 24 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

[View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of RingEX

## Showing most helpful reviews

Showing 576-600 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Rahul K.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Another messaging platform"

March 31, 2022

4.0

Have been using it for day-to-day communication with my team.

Pros

Does the job, has all the basic functionalities required. Tagging, group text, replying, etc. Never crashed.

Cons

Could have more features such as - showing previously sent links in the chat side bar. Search a particular conversation thread as in Slack. Takes time to load when opened.

Review Source

Muhammad Zarnab R.  
Geoscientist - Techincal Sales  
Oil & Energy  
Used the software for: 6-12 months

### "RingCentral VoIP"

September 18, 2018

3.0

Pros

Easy to use. A little expensive but the service quality is exceptional. everyone says there are other products better than this but ive never had an issue to move somewhere else.

Cons

I could get a little more smoother when it comes to main app portals.

Review Source

TV

TOdd V.  
Dir of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "RingCentral"

September 19, 2018

2.0

Pros

I like that we have an online system. It is much easier to utilize , make changes, and keep things up to date on line .

Cons

This software is not very user friendly. It took me forever to figure out where to replace the greeting for the Front Desk when we are closed or when there is a holiday. We have to call often to get things straightened out with our extensions and like many on line software, sometimes its just better to have some one on site once in awhile to quickly answer some questions or do a little training

Review Source

HH

Heather H.  
Executive Assistant  
Farming  
Used the software for: 6-12 months

### "Takes some set up but works well."

June 10, 2019

5.0

Pros

I love that you can text through the phone app, look up anyone's extension, pick favorites you call all the time, select the tone you have when people are calling in, and pick up voicemails right from your computer. And I love that you can do most of that from the phone app as well. Also very cool that you can fax from your computer as well using your own line. Helpful and friendly customer service as well.

Cons

For a while, the app would unexpectedly crash and close. It would offer to reopen each time but it was irritating. Thankfully, the customer service personnel were able to help install a newer version that fixed the issue.

Review Source

KK

Kim K.  
Office Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Ease of Use"

January 15, 2024

5.0

Love the app, it helps when I am working from home!

Pros

I love that I can get and see all calls that come in to my office directly to my cell phone. I can return calls from the Ring Central app and it will display my office number and not my personal number.

Cons

Have not had any issues with Ring Central so far!

Review Source

Response from RingCentral

January 22, 2024

Kim, the Review Team appreciates your fantastic feedback! We are proud to provide a product that makes your job easier. If you have any additional insights you would like to share with us, please email us at review@ringcentral.com. We would love to hear more from you! Thank you for your business, Kim.

SK

Stephanie K.  
CEC Lead  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Identical to zoom "

October 10, 2021

4.0

Pros

I like that it’s basically the same as zoom do it’s familiar to most of us.

Cons

I don’t get why it is its own thing? People have to download a separate software package.

Review Source

AW

Austin W.  
Account Executive  
Automotive  
Used the software for: 1-2 years

### "Good VoIP System"

July 9, 2022

3.0

Pros

Very easy to use and understand system.

Cons

Sometimes has outages that can virtually shut down business.

Review Source

JA

Jennifer A.  
Business manager  
Law Practice  
Used the software for: 2+ years

### "Bye bye fax machines!"

March 25, 2021

5.0

Overall, this changed our law practice so now we are able to easy send documents via facsimile to be compliant with our local rules.

Pros

Who is using a fax machine these days? This service allows you to send faxes straight from your email.

Cons

I do not like that there are sometimes lags on receiving the transmittal forms. But that is it! Love this product

Review Source

VR

Verified Reviewer  
Director of Operations  
Professional Training & Coaching  
Used the software for: 1-2 years

### "RingCentral"

January 3, 2020

4.0

Overall we have had a great experience with the software

Pros

Easy to set up and implement team members through 1 central software and provided a number to be contacted which connects to our own mobile or office extension. Records all calls to go back an monitor as needed as well and voicemails left. An isn't expensive

Cons

We have not had any issues with the software or it's functionality. Depending on how many lines you need it can get expensive but we have not found that to be a problem.

Review Source

TB

Tamra B.  
Manager  
Retail  
Used the software for: 6-12 months

### "Awesome integration, essential for remote working"

July 7, 2021

5.0

This is a product that we need for this day and age in order to improve working in versatile circumstances.

Pros

The integration between my phone, laptop and computer at the office. I can work from anywhere in the world simply by logging into the app. Really great technology and it resolves the issue of buying your workers a 'work phone'. We use the chat to have work related discussions and it is safe and protected.

Cons

There is some usability differences between Mac and PC.

Review Source

LL

Lucy L.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Ring Central is a great value"

January 15, 2019

5.0

I've been using Ring Central for almost 4 years and have had almost no problems with it. Once it is setup it basically runs itself. We have 11 people using it daily and I still cannot get over what a good deal it is.

Pros

the value of the comprehensive business package for the very affordable price.

Cons

The setup was difficult and cumbersome due to the many feature options.

Review Source

WP

Windy P.  
Owner  
  
Used the software for: 2+ years

### "Okay for office environment"

March 27, 2018

5.0

Pros

I love that we can actually download the application on the phone. When we are not on our desk, we can still take phone call on our cell because the phone call gets forwarded to our cell phone.

Cons

The only thing that I hate probably, NOTHING. Oooo probably changed the automated robot voice to be more not like robot?

Review Source

cS

chuck S.  
driver  
Building Materials  
Used the software for: 2+ years

### "great product "

December 6, 2019

5.0

very affordable and the ability to expand once the company grows

Pros

very easy to use and create custom settings for call forwarding to mobile devices the ability to have several voice mail greetings on file to chose from

Cons

only problem with call forwarding is that you gotta answer the phone and then press 1 to accept the call

Review Source

AW

Andrew W.  
Managing Partner  
Legal Services  
Used the software for: 2+ years

### "Changed end date on contract, wouldn't let me cancel"

July 30, 2021

1.0

My big beef is that they increased my term without my agreement and wouldn't give proof.

Pros

Incoming and outgoing calls worked pretty well.

Cons

SErvice tiers were priced too aggressively.

Review Source

SA

Synthia A.  
Administrative Assistant  
Mental Health Care  
Used the software for: 2+ years

### "Ring Central Review"

November 27, 2018

4.0

In general this program is very useful and allows us to set up notifications as well as check old messages or past sent documents. This software is fairly user friendly and can be used by all office staff.

Pros

I use this software primarily for incoming and outgoing fax services and appreciate that I have option of either using an application for my desktop or checking messages through the online system.

Cons

The application will often have failed sent messages more often then the online program. The faxes will sometimes go through slower as well.

Review Source

MS

Melissa S.  
medical transcriptionist  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly"

November 6, 2019

5.0

I realized it is some much easier keeping in touch others by using this program.

Pros

I also have the ring central app that allows me to fax from my phone as well as from my pc. I love that it is paperless.

Cons

There is nothing that I do not like about this software. It is the best I have used by far. I will continue to use it.

Review Source

John C.  
Educational/Leadership Consultant  
  
Used the software for: 6-12 months

### "Love this program ... easy to use"

June 7, 2018

5.0

Pros

Easy for all users to use and has a correlation to email that is seamless. Keeps our office well organized.

Cons

I would like to be able to set up separate departments with extensions within them. Either I cant or don't know how.

Review Source

LC

Leslie C.  
Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "Great Product!"

July 8, 2021

5.0

Pros

I especially like the video conferencing and ability to share screens. In this time of COVID, this has proven to be most valuable.

Cons

I think everything is great!! I can't think of anything I don't like!

Review Source

PT

Phil T.  
Director  
Financial Services  
Used the software for: Less than 6 months

### "Don't do a trial unless you want to sign up or spend 4 hours trying to cancel"

May 28, 2020

1.0

I'm a small business owner and a software like this is a huge decision and having to invest 4 hours to cancel is abhorant

Pros

The software was well priced and we almost ended up going ahead with it, however, their support was horrible.

Cons

I signed up for a 14 day free trial and worked out it was not our ideal solution and I've spent 4 hours in total to try and cancel my subscription will still no success. #1. They wont allow you to cancel only #2 They require you to call up to cancel, however, everytime I did it either hung up on me after 30 min of being on hold or was on hold for 1 hour without a response. #3 I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

Alternatives considered

[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

Reason for choosing RingEX

I ended up moving to another service.

Review Source

VR

Verified Reviewer  
Sr. Manager Demand Gen  
Computer Software  
Used the software for: 6-12 months

### "Bad experience. Would not recommend."

January 23, 2018

1.0

Pros

\- Has a lot of features. Too many in my opinion. - Product sounded really good from marketing material

Cons

\- Very difficult product to use. - Not as easy as everyone made it seem. - I thought the AM would be more helpful.

Review Source

BH

Braedan H.  
IT Administrator  
  
Used the software for: 2+ years

### "Great and very easy to use. Had a few outages at the beginning of service contract."

September 5, 2017

3.0

Great telephony service.

Pros

Desktop application is very easy to use and figure out. Doesn't take much technology knowledge to get the service working.

Cons

In the beginning of the using the product, we had a few issues with the service dropping mid-call. This was confirmed to be on RingCentrals end too.

Review Source

EC

Eliel C.  
Office Manager  
Law Practice  
Used the software for: 6-12 months

### "One of the leading phone systems"

July 28, 2022

5.0

Pros

Excellent for remote teams. Simple to use and integrate. The quality of the calls is great.

Cons

Customer service needs to be improved a bit.

Review Source

VR

Verified Reviewer  
Supply Chain Manager  
Retail  
Used the software for: 6-12 months

### "Very useful"

April 18, 2020

5.0

RingCentral office is a great software. If you want easier access to more phone lines or fax capability this is a reliable option.

Pros

This software allows seamless fax and phone service for people who want extra capability for their businesses or personal affairs. You can easily scan and send fax to where it needs to be sent. Nowadays we dont have fax machines but this feature is great to use, you can send fax directly through your email.

Cons

The product is overall very useful. The customer support is a bit weak, they had trouble identifying the fax i was trying to send to troubleshoot.

Review Source

TS

Thomas S.  
Director of IT  
Financial Services  
Used the software for: 2+ years

### "RingCentral is Awesome"

March 1, 2019

5.0

Pros

My company has 35+ locations. We were using a hodge podge of POT providers and antiquated phone systems. RingCentral allowed us to upgrade phones without buying phone systems and saves my company $60000 annually.

Cons

I don't like the queues.... I wish they functioned more like a hunt group

Review Source

VR

Verified Reviewer  
Sr Systems Administrator  
Media Production  
Used the software for: 1-2 years

### "The devil is in the details"

April 29, 2019

3.0

Pros

Call quality is fine. Tier 1 support tries as best as they can.

Cons

The sales team will promise you the moon in order to get your signature on the dotted line, but once they have you, there are headaches. Quoted price nearly doubled with "fees", provisioning workflow is not intuitive, and time is wasted on the phone with support for what should be a basic admin task. Feel nickle and dimed for features promised before signing (i.e. saml)

Review Source

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