# Page 26 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

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Last updated March 13th, 2026

# Page 26 - Reviews of RingEX

## Showing most helpful reviews

Showing 626-650 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BP

Blair P.  
Divisional Director  
Human Resources  
Used the software for: 2+ years

### "Perfect for this day and age "

September 3, 2019

4.0

Pros

The ability to make phone calls from the same number, anywhere in the world. Each user also has their own personal conference line.

Cons

Reception was not always the most clear, but perhaps that was the phone service itself, not the software.

Review Source

JR

Janet R.  
Business Manager  
  
Used the software for: 1-2 years

### "We use this as our main phone service. I love that we can forward to our cell phones or use phone."

November 16, 2017

5.0

It is a great priced phone system. Very happy with the value.

Pros

I love that we can have a desktop version or have it ring to our cell phones. I also enjoy how easy it is to record personalized messages. Another feature that is great is the fax feature. Being able to send and receives faxes without a fax machine is fantastic.

Cons

I don't like how sometimes it changes the routing of the phone calls without us having changed anything. Currently my line rings straight to my cell phone instead of first going to my desktop and I didn't do anything to make that happen. I wish it didn't do that.

Review Source

JG

Jimmy G.  
Branch owner  
Insurance  
Used the software for: 2+ years

### "A must have for anyone who deals in insurance or financial services"

December 7, 2016

5.0

I started using the call recording to make sure that my employees were taking care of my customers and also to document conversations with customers.

Pros

Works with no effort if you use the automatic call recording

Cons

You have to make sure that it's turned in for all extensions.

Review Source

gH

gabby H.  
Sales Exec.  
Computer Software  
Used the software for: 1-2 years

### "RC Review"

January 13, 2020

5.0

Overall, Ring Central is a simple and easy communication tool that I would recommend.

Pros

I have used Ring Central as a user for a little under a year. It is easy to set up and integrate with my other software. It has many features that I don't use, but love that they are available.

Cons

Ring Central tends to be very glitchy. I do not use video usage because there is better software on the market for that purpose.

Review Source

KS

Karim S.  
Stratège de marketing numérique - Digital marketing strategist  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "RingCentral provides VOIP management very effectively"

October 10, 2018

5.0

Pros

Having access to call recordings and call analytics in a very user-friendly interface makes the user experience impeccable.

Cons

The RingCentral Mobile Phone Application does not allow for all the features available within the desktop app.

Review Source

AF

Arvin F.  
Electronic Virtual Assistant  
  
Used the software for: 2+ years

### "Ring Central is the best there is"

December 4, 2018

4.0

Ring Central is a powerful VOIP solution with great features and reliable efficiency It's just the best there is

Pros

Ring Central's user interface is straightforward, user friendly and highly effective Call quality is excellent (has options for high/low bandwith calls) Fax and text messaging features are awesome

Cons

Because of it's great features and high efficiency, the price tag is much higher compared to other VOIP Other features require additional cost

Review Source

KP

Katy P.  
Bid Specialist  
Construction  
Used the software for: 6-12 months

### "Too many independent apps/widgets"

March 16, 2019

4.0

Great product, not as user friendly as I would like it to be, I have to search too hard to find what I need.

Pros

I love the phone system itself. The hours and away settings are cool. The customizations for ringtones, for forwarding and sequencing for calls is great.

Cons

There are too many individual apps. I wish I had one app, that handled all of the features. The look/feel between the apps and platforms vary a little too much. From handset to mobile app to desktop app to browser login the layouts/location of features are too different for my level of user comfort.

Review Source

SV

Sebastian V.  
IT Governance Manager  
Telecommunications  
Used the software for: 1-2 years

### "RingCentral delivers telephony without some bells and whistles"

December 5, 2023

4.0

Pros

It's a solid solution for telephony, IVR and other standard functions.

Cons

It's not as intuitive as some other solutions and it takes longer to complete some tasks.

Review Source

Response from RingCentral

December 11, 2023

Hey Sebastian, the Review Team would love to learn more about how your overall experience can be improved. To begin this conversation, please email us at review@ringcentral.com. We appreciate your feedback and hope to hear from you again soon!

VR

Verified Reviewer  
Managing Director - Executive Search  
Human Resources  
Used the software for: 1-2 years

### "Great product- some issues with the telephony"

January 9, 2018

2.0

Pros

Fantastic to use with multiple devices (Cell or computer). Like the ability to transfer calls between devices. Softphone is good. good integration with my CRM

Cons

I've had problems receiving calls from Verizon Wireless customers. I cannot personally recreate the problem and neither can their support team. Been a major issue for me and have reported it 4 times with no resolution

Review Source

jD

jim D.  
sales  
Warehousing  
Used the software for: 2+ years

### "ringcentral"

December 6, 2019

5.0

Extremely happy with the overall experience with ringcentral office.

Pros

Ring central has been a very easy to use and dependable software when it comes to our voip. Extremely happy.

Cons

I wish we were able to put custom hold music for our customers to hear info about our company instead of music.

Review Source

BT

Brad T.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Feature ridden"

January 25, 2019

3.0

Have been using the VOIP service for years and is better than the competition especially with the scheduling on call functionality.

Pros

Portable with the softphone app, able to call out with a ringcentral phone# protecting personal phone number. On call scheduling is very instrumental in setting up schedules months in advance.

Cons

Not user friendly, hard to navigate logically to areas of deeper functionality and understand how to get desired reporting.

Review Source

AB

Analyn B.  
Customer service representative  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "RingCentral -reviews"

February 17, 2023

5.0

Pros

Easy to use and Hussle free when you do outbound calls!

Cons

When having errors in signing in! And authentications!

Review Source

BR

Brian R.  
Sales Director  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Horrible Customer Service - Sneaky Sales People"

December 6, 2016

1.0

Extremely poor customer service and sales. Will lie, steal and cheat. Their prices are high too. Claim they're the biggest but that definitely does not mean the best. Don't ever expect to speak to anyone in the US.

Pros

Calling linked with Zoho

Cons

Customer Service and Sales Support

Review Source

AS

Arlene S.  
Office Manager  
Warehousing  
Used the software for: 2+ years

### "Ring Central"

January 12, 2019

5.0

Pros

I love that we never have any issues with phone quality with the Ring Central system. Its easy to use, easy to customize, and has been great quality.

Cons

Sometimes there is a delay when calls get forwarded over to cell phones.

Review Source

RM

Ruska M.  
VP of Sales  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great for office"

May 12, 2021

4.0

Pros

Easy to use , having to switch from the office teammates account to outside contacts it's relatively easy.

Cons

Not able easily to take a photo of my device and place to be send. Have too many steps to follow to attach a photo.

Review Source

BL

Brian L.  
Engineering Manager  
Sporting Goods  
Used the software for: 6-12 months

### "RingCentral for Office Communication"

November 27, 2018

4.0

Overall the experience with RingCentral has been positive. The features that we lost are outweighed by new features that help our customers get in contact with us more easily. It has been a much needed upgrade over our older phone system.

Pros

Easy to communicate with other people in office. RingCentral also makes it easy to dial out of the office without assigning a call-out number.

Cons

Once switching over to RingCentral it became extremely difficult to park calls or place customers on hold. We also lost our ability to use our company intercom system to notify them of parked calls.

Review Source

LH

Lauren H.  
Sales Representative  
Staffing and Recruiting  
Used the software for: 6-12 months

### "RingCentral has its problems but it's definitely worth using!"

September 23, 2019

3.0

8/10 recommend!!!

Pros

I like the ease of use with this software. I am able to easily access meetings and dial 100+ outbound calls without having to spend too much time dialing the actual number. Ringcentral populates a phone icon next to anything that resembles a # making my life far too easy

Cons

I don't like that so many calls cut in and out/lag. This has to do with a combined problem between the internet and RingCentral but I have reached out to get it fixed and had little resolved. Still recommend RingCentral over any dialing app.

Review Source

Allan R.  
Associate  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Well thought out VOIP system"

November 13, 2018

5.0

I now have just one number to give to clients, and I can answer on my PC or on my mobile phone.

Pros

The flexibility is great. Options include custom hold music, routing between desktop and mobile apps, and seamless hand off. Sound quality is good with minimal latency, but this may be more dependent on network infrastructure than the software.

Cons

The only difficulty I've had was with Windows and the Plantronics hardware both controlling in-call sound levels. If either one is turned down, calls are hard to hear.

Review Source

RE

Ryan E.  
IT Systems and Data Protection Officer  
  
Used the software for: 6-12 months

### "Delightfully Perfect"

July 3, 2018

5.0

Pros

The Automatic Call Recording feature of Ring Central works exactly as you would expect and hope, recording all calls without the user having to lift a finger. The implementation is also very easy, and the integration with the main Ring Central platform is flawless.

Cons

The only frustrating aspect of the system is that it is not possible to disable the call recording notification for internal calls without disabling it for external calls too. This is not an issue though, and you soon get used to hearing the notification.

Review Source

KA

Kenny A.  
Trustee  
Real Estate  
Used the software for: 2+ years

### "New app sucks bad"

July 3, 2020

3.0

Over all old app 9 new app is a 2.

Pros

The old app was perfect I had all types of problems with the new app especially when a new all comes in

Cons

New app lots of static, dropped calls, no customer service to help with problems

Review Source

BY

Brittany Y.  
Regional Manager  
Entertainment  
Used the software for: 1-2 years

### "Simple Solution for Small business - platform dates"

January 5, 2024

4.0

Pros

It was a simple solution for a small business to route calls from a general number to individual phones. Calls were never dropped and I liked that it transcribed voicemails.

Cons

The platform feels very dated and it was difficult to navigate the system settings to add new users.

Review Source

Response from RingCentral

January 22, 2024

The Review Team thanks you for your feedback, Brittany. If you want to continue this conversation, please email us at review@ringcentral.com. We appreciate you!

Chris P.  
Partner  
Real Estate  
Used the software for: 1-2 years

### "Good VoIP Solution"

September 12, 2019

3.0

The service quality is reasonably good. Wouldn't be my first choice for this type of service.

Pros

They have a really good customer support team. When challenges did arise they had competent people to fix the issues.

Cons

The auto-renewal on the contracts and billing department somehow didn't get the memo that good customer service is a priority.

Review Source

BN

Bill N.  
President  
Management Consulting  
Used the software for: 2+ years

### "Fantastic for a Virtual Office Team"

August 23, 2018

4.0

RingCentral is really easy to setup and maintain. Having the system has caused some clients to be impressed at the size/organization of our business.

Pros

Easy setup Can handle a virtual team just like they were in one office location. Highly customizable Mobile App. Very helpful customer service.

Cons

Doesn't integrate with Outlook Calendar Callers sometimes say I'm garbled (and I have a FAST ethernet connection and Plantronics headset)

Review Source

AS

Ann S.  
Business Development Executive  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Tool!"

November 24, 2020

5.0

i had a great experience with RingCentral. I definitely recommend it to others looking for a VOIP phone service.

Pros

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

Cons

The only complaint I have with RingCentral is being able to read or hear vm wasn't a simple process but it worked.

Review Source

VR

Verified Reviewer  
Enterprise Account Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Good tool for VOIP"

August 8, 2019

4.0

Pros

Ease of use. It is very easy to get connected and start using. Everytime I get a new voicemail, I love how it sends it as an email. The online and mobile are are also great to log in and manage your voicemails. It also translates them in real time so you can read them instead of listen.

Cons

As a sales rep I wish I could change my number to anything I wanted. They do have a feature to help you pick from other numbers but I wish I could automatically localize my number.

Review Source

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