# Page 27 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

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Last updated March 13th, 2026

# Page 27 - Reviews of RingEX

## Showing most helpful reviews

Showing 651-675 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CD

Christopher D.  
Creative Manager  
Real Estate  
Used the software for: 6-12 months

### "A good alternative to Slack for your team"

September 7, 2019

5.0

Overall, it's been a solid experience, sometimes the call quality can be a bit hit or miss but overall it's a solid application and service for our company.

Pros

RingCentral was easy to setup in our organization and allows the company to communicate internally without loading each others inboxes. Messaging and using the ringcentral app for calls has made it easy to compartmentalize work communications into one place.

Cons

I think RingCentral should stick to calling and messaging versus trying to further spread itself out into a task management tool.

Review Source

JN

James N.  
Company Director  
Computer Software  
Used the software for: Less than 6 months

### "Streamline Communication with RingCentral MVP"

February 15, 2023

5.0

my experience with RingCentral MVP has been positive. The platform has allowed me to easily manage communication with team members and clients, and the integrations have been incredibly helpful in streamlining my workflow. While the cost can be a downside, the features and benefits have made it worth it for my business.

Pros

RingCentral MVP is a comprehensive communication platform that offers a range of tools for businesses to improve their communication strategies. One of the standout features is its cloud-based system, which makes it easy to access and manage from anywhere. Additionally, the platform offers a user-friendly interface and a range of integrations with other software tools, making it a great all-in-one solution. One of the biggest pros of RingCentral MVP is its ability to streamline communication. With features like team messaging, video conferencing, and phone calls all in one place, it eliminates the need for multiple tools and makes communication more efficient. The platform also has a mobile app, which is great for when I'm on the go and need to stay connected.

Cons

There are some cons to the platform. One of the main drawbacks is the cost, as it can be more expensive compared to some other communication platforms on the market. Additionally, while the platform is packed with features, some users might find it overwhelming at first to navigate and customize.

Review Source

AW

Ashley W.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Easy and secure for faxing medical documents"

April 3, 2019

5.0

Pros

I am able to log in from anywhere and fax documents that are kept secure, it also provides each fax with your businesses cover letter, and saves your contacts so you can choose where and which doctor the forms are being faxed.

Cons

At times i experienced a few glitches and my contact list deleted the names for each contact so i had to rename each number

Review Source

DT

Dezmey T.  
Leasing Manager  
Real Estate  
Used the software for: 2+ years

### "Easy to use!"

August 23, 2019

5.0

We have been using ringcentral for over 2 years for our meetings and such. It is so easy to use and communicate with!

Pros

This product is great, and the mobile app is so easy to use

Cons

It does work better on data rather than wifi.

Review Source

KR

Kevin R.  
Owner  
Management Consulting  
Used the software for: 1-2 years

### "RingCentral is great if you have a small business"

March 26, 2018

4.0

Pros

I like how you can manage your office and set up different extensions. Also it is seamless and give your business the more professional look.

Cons

I really do not have anything negative to say about RingCentral. We used it for over a year, but once we was able to hire people to do more and be in the office we did not have any issues with Ring Central..

Review Source

MW

Mike W.  
Network administrator  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Flexible and feature-rich"

September 10, 2019

5.0

This has been a pleasant experience. They worked with us to trial the program, and once we decided to purchase - they worked with us every step of the way. There was no hard sales push, they didn't try to force a bunch of add-ons. The whole process happened quickly and when there was a hiccup, their tech support took care of the problem without issue.

Pros

Easy to setup and deploy Very feature-rich Easy to use Low cost High flexible in the way it can be used

Cons

Number porting didn't go as smoothly as expected This can also be listed as a pro - switch over from our old system happened much faster than we were expecting

Reason for choosing RingEX

Cost and features.

Switched from

[Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)

Our Cisco UCS system was aging, expensive and didn't provide the features we needed.

Review Source

SB

Scott B.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Worst VOIP Provider "

October 7, 2020

1.0

HORRIBLE...Been a month and we are still not working properly. Spent countless hours on hold with level 1 support who claims every problem is related to billing. HELLO we paid in advance for this... BEWARE DO NOT PAY FOR OR SIGN UP FOR YEARLY....We are actively searching for another provider to port our numbers too.

Pros

Absolutely Nothing it is by far the most disapointing VOIP provider

Cons

Impossible to install which they expect you to do by yourself. The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy.

Reason for choosing RingEX

RIng Central seemed to be a big company with a lot of experience but unless you are one of there super expensive plans you can expect to be treated like a homeless person living under a bridge

Review Source

AH

Aaron H.  
IT Assist  
Law Enforcement  
Used the software for: 2+ years

### "Ring Central"

April 19, 2023

5.0

Pros

was a great option for phone/messaging/fax all in one platform

Cons

it was great while we were using it but have switched to another platform

Review Source

JJ

Jazmine J.  
Admin  
Computer Software  
Used the software for: 6-12 months

### "I enjoy the Call forwarding feature. "

February 16, 2021

5.0

useful to call internationally, from your desktop. Call forwarding to a chosen phone where you can choose to pick up from desktop or chosen phone number.

Pros

I found that RingCentral was easy to set up from my computer, there was no need for assistance. Listening to messages is set up well, on the computer. I most enjoy that if I'm out of the office I won't miss any calls because RingCentral can forward calls to my cell phone.

Cons

No complaints so far, for the times I have used RingCentral the audio quality has always been top notch.

Review Source

Travis O J.  
Co-founder and CEO  
Consumer Services  
Used the software for: Less than 6 months

### "Best Business UCaaS"

June 6, 2018

5.0

Great quality VoIP platform. Completely unifies all of our communications.

Pros

Fully featured, works out of the box, simple easy to use interface, works with any SIP based hardware.

Cons

The only con I have foudn so far is it doesn't work with video end points which might be deal breaker for some. There work around is to use there meeting software which I believe is powered by goto meeting. There meeting software is a nice included feature but not a replacement for 2 video end points.

Review Source

VL

Valérie L.  
Financial Relations Manager  
  
Used the software for: 1-2 years

### "Answer your calls whereever you are!"

December 5, 2017

5.0

Pros

Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous! You just need internet and you can call and fax everything everywhere!

Cons

The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.

Review Source

Antonello B.  
cultivator  
Farming  
Used the software for: Less than 6 months

### "i dont recommend "

February 21, 2023

5.0

Pros

easy to access and navigate for anyone. easy to understand

Cons

expensive and it crashes some times . and there's other programs that are cheaper

Review Source

VR

Verified Reviewer  
Manager, Demand Generation and Marketing Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "RingCentral Meetings - No issues"

November 23, 2018

5.0

Pros

We switched from GoToMeeting, which we thought would be a tough transition, but really we haven't had any issues. It runs on Zoom, which is a market leader in the space.

Cons

No issues with RingCentral meetings - my understanding (although not involved in the procurement process) is that our org is saving a significant amount by switching from GTM.

Review Source

JM

Jannine M.  
attorney  
Law Practice  
Used the software for: 2+ years

### "Great option for small office!"

July 25, 2019

4.0

Pros

Easy to use and customer service is always helpful. Great app for your mobile phone.

Cons

Would be great if pricing was a bit better. However, still less expensive than a traditional land line.

Review Source

AF

Anne F.  
Senior Strategy Officer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Not great for business communication"

November 16, 2023

3.0

Not that great, honestly. It might work better in a larger company.

Pros

It allowed me to mask my cell phone number.

Cons

It was difficult sometimes to tell that a call coming in was via RingCentral, and sometimes they were misdirected.

Review Source

Response from RingCentral

December 4, 2023

Hey Anne, please email the Review Team at review@ringcentral.com so we can learn from you and see how we can improve your experience. Thank you for your feedback, and we hope to hear from you soon!

JG

Jessica G.  
Sales and Service Coordinator  
Construction  
Used the software for: 2+ years

### "Phone System"

December 5, 2016

4.0

The system is easy to use and assign phones and ext to various users. There are many features you can use for call recording, IVR and call logs.

Pros

the reporting and ease of use

Cons

the customer support is difficult to navigate

Review Source

LF

Loraine F.  
Teacher  
Primary/Secondary Education  
Used the software for: 2+ years

### "Great VOIP solution"

December 6, 2018

5.0

RingCentral is a great VOIP solution and we think nothing can be better

Pros

Fairly easy to use User Interface is clean and straightforward SMS and Fax features are life savers Being able to record calls and review them for quality and coaching Call quality is great

Cons

Contact syncing does not work at times Extension managing can is easy but calls can be misrouted and it could be a hassle some times

Review Source

SR

Sean R.  
manager  
Real Estate  
Used the software for: 1-2 years

### "Answer your phone when your not at your phone"

September 18, 2020

5.0

Availability of calling people from my cell phone but it showing from my office line is huge.

Pros

I am never at my desk, so RingCentral app allows me to answer my calls either on my cell phone or check messages without having a physical phone at office.

Cons

Nothing to complain about as of review. Service is as advertised and has delivered the results we needed.

Review Source

CL

Claudia L.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Perfect to save money in you telephone bills"

November 14, 2022

4.0

You can install the app, take calls anywhere, send them to the voice mail, its really great.

Pros

Easy to use, friendly software no hassle

Cons

Nothing really, I like it all. Its a great tool

Review Source

NR

Noemi R.  
Office admin  
Real Estate  
Used the software for: 2+ years

### "great software!"

November 19, 2019

5.0

Pros

I like that it's basically like having a phone on the computer- all the features offered on ringcentral app are phenomenal.

Cons

the thing i least like is that there are constant updates.

Review Source

DC

David C.  
VOP  
  
Used the software for: 6-12 months

### "Very please since going to RingCentral"

November 7, 2017

5.0

Pros

Our company switched over to RingCentral earlier this year and we are extremely pleased. The implementation process went really well. The customer service department is probably the best of all of the CS depts we have to work with regularly. They're incredibly helpful and kind. Everything seems to work well as is planned to. I can't think of anything that has been a big issue that has been the fault of RingCentral. Most issues we've had have been network or phone related and not specific to RC services. We are very pleased. Just wish it were cheaper.

Cons

There is little i can complain about. We are quite happy with our service with RingCentral. Just wish it were a little cheaper.

Review Source

Tim G.  
President and Co-Founder  
Financial Services  
Used the software for: 1-2 years

### "Fax Services"

January 28, 2019

5.0

Pros

It is very easy with the app right on my desktop. I get notification emails whenever I receive a fax. Sending is also very easy by just dragging a file right to the app.

Cons

I have had a couple of faxes not fully come through, and I can't really tell whether it is a problem on the senders end or not.

Review Source

SW

Sapphire W.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great software "

May 29, 2019

5.0

Pros

I love the fact that I can still receive calls on the company line regardless of where I am.

Cons

There is nothing I dislike about this software. Great functionality and great platform.

Review Source

TS

Tory S.  
HR Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to use and nicely laid out"

May 6, 2021

5.0

I've enjoyed using the Ring Central products, both on my computer and on my cell phone. We use the video conference and also the phone features.

Pros

I really enjoy the clean lay out of the program, it just looks visually appealing while using. Especially the screen that pops up with nice large blue buttons. Simple click and you are in the meeting.

Cons

Sometimes there is a lag between starting the meeting and the window actually opening. Every so often you have to close everything and start over but it's not frequent.

Review Source

Garcia P.  
SR. MECHANICAL R & D ENGINEER  
Design  
Used the software for: 2+ years

### "Ring Central Plus"

January 6, 2019

5.0

Mainly the advantage of having an 800 business line

Pros

I have enjoyed the ease of user and the Auto-Fax process

Cons

The Mail box extensions are a bit hard to interpret and use for muli-extensions

Review Source

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