# Page 28 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

[View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/)

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Last updated March 13th, 2026

# Page 28 - Reviews of RingEX

## Showing most helpful reviews

Showing 676-700 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Cynthia B.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Ring Central "

February 16, 2019

4.0

Flexible, changeable, no long distance, fax ability and multi line

Pros

Virtual phone that is flexible, expandable and easy to use

Cons

Call quality at times is not 100%, otherwise I have no other issues

Review Source

Scott F.  
Installer/sales  
  
Used the software for:

### "Good quality, but expensive"

May 7, 2018

4.0

Cost too much to get benefit.

Pros

If you are looking to get a VOIP system and you need to look around at all of the different options, most of the systems out there have the same features but some can cost you a lot more than others. They do have a great outgoing fax (email to fax) system, you set up your email address in their system to allow outgoing faxes and simply email your attachment to (faxnumber)@rcfax.com you'll get an email confirmation of the attempt and success or failure.

Cons

Cost, I found a different system that saved me 1/2 each month. I did run into some voice issues with them, but they were able to fix it rather quickly.

Review Source

mT

millie T.  
office manager  
  
Used the software for: 1-2 years

### "we use his for our office phones and for faxing, etc - "

June 7, 2017

4.0

Pros

many many functions to do a lot of things - a lot of extras - getting calls forwarded to cell phones; sending email notifications that contain the message

Cons

it is a voint venture between at&t and ring central and every time we call no one knows if we should be speaking with the ring central reps or the att reps - very confusing

Review Source

Nishal S.  
Marketing Manager  
Real Estate  
Used the software for: 2+ years

### "Ringview Central office Review "

February 21, 2020

3.0

Pros

That it is easy to have it over many devices.

Cons

It hangs sometimes, drops calls at times and is not cost-effective for a small business.

Review Source

MR

Marina R.  
Paralegal  
Legal Services  
Used the software for: 1-2 years

### "Very user-friendly"

January 13, 2023

5.0

Pros

Product is very easy to use for helpline call management. The webinar function is also very helpful.

Cons

Overall it's great, voicemail text identification would be even better.

Review Source

ND

Nancy D.  
compliance  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great if you have a great network connection"

November 5, 2018

2.0

Pros

It's very easy to use and the customer service people respond quickly.

Cons

Hard to understand customer service. If the internet is not really good the calls can go in and out.

Review Source

NL

Nicholas L.  
Manager  
Warehousing  
Used the software for: 1-2 years

### " Expensive but it works "

January 3, 2019

5.0

Prior to using ring central we were using another VoIP service but we’re experiencing several service issues and calling support was a dead end. Granted we were saving a lot more money with the prior service but we could no longer handle the downtime in our business. Now that we are on ring central we have had no issues with our VoIP phone system

Pros

No downtime Feature rich service with lots of optional add on’s Phone app works very well on iPhone Very helpful support staff

Cons

Expensive Featured administration is very complicated and generally requires a call to support to get it figured out

Review Source

AR

Aaron R.  
IT Support  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Ringcentral VoIP is a feature rich solution for your business phone system."

April 17, 2018

5.0

A Seamless and hassle free VoIP phone system that has all the bells and whistles of an enterprise phone system.

Pros

Every feature you can think of is included and support is fast and resolves all issues. I like that I can access my phone using my PC or my mobile device as if I was in the office.

Cons

The cost. It is pretty expensive compared to say VoIP service through an ISP provider. if it is within your budget and you need a robust feature set for your organization then you can't go wrong with RingCentral.

Review Source

HF

Harold F.  
CIO  
Internet  
Used the software for: 2+ years

### "Works great since i am always on the go."

January 18, 2018

5.0

Pros

I never worry anymore about what if i gets deleted or I have to step out of the office but need my fax that i really need. Great dependable software always there and very easy to use.

Cons

Really nothing that i have bad to say however i do admit their customer service is sometimes a hassle meaning not easy to get a hold of someone quick and a few long hold times.

Review Source

KE

Kyle E.  
Project Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great Phone Service Company"

July 7, 2022

5.0

Pros

This product is extremely easy to use on a cell phone or computer.

Cons

I do not have any cons at this point and time.

Review Source

KK

Kerri K.  
Customer Service Representative  
Real Estate  
Used the software for: 6-12 months

### "Not happy with RC. "

September 24, 2020

2.0

We were not happy with RingCentral, and it was ultimately the customer service support (or lack thereof) that made us switch to another service.

Pros

We used RingCentral for a few years and we were constantly experiencing issues. I suppose I liked that we were able to change our incoming ringtones.

Cons

We really were unhappy with the RC support team. We were constantly reaching out and they always were letting us know that they were "escalating this to the next tier of support..." We could never get any answers.

Review Source

RR

Ryan R.  
Mr  
Food Production  
Used the software for: 6-12 months

### "Gets the job done"

December 8, 2020

4.0

RingCentral is a nice phone service with all of the modern features that you need. The addition of the RingCentral Meeting service makes it a great on-line communication tool that competes well with the other on-line meeting tools that are available today.

Pros

Our company switched to RingCentral a couple of years ago and it seems to work well for us. All of the necessary phone features are there like visual voicemail, call forwarding, conference calls, etc. We've also integrated the RingCentral Meeting service this year and it is a really nice tool to use. It is easy to schedule meetings and share screens with others.

Cons

There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out. We did end up upgrading because the software seemed to work for us.

Review Source

VR

Verified Reviewer  
Technology Genius  
Architecture & Planning  
Used the software for: 1-2 years

### "Great way to bring video conferencing to your existing RingCentral Office Setup"

August 18, 2020

4.0

Phone management, webinars, and meetings. All unified under one banner.

Pros

Makes phone management in medium sized offices a breeze. Has been a great asset to day to day operations. The new Webinar and Meeting services are great.

Cons

Sometimes, Webinar systems go offline with no explanation. Not a deal breaker, but can be annoying sometimes.

Review Source

MS

Motti S.  
GM  
Information Services  
Used the software for: 1-2 years

### "Powerful, easy to use and great support"

September 22, 2020

5.0

We used them 2 years ago and found the support iffy, the meeting app buggy and unreliable and the price expensive. This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved

Pros

All features in one simple app, CRM integration

Cons

can't jump directly from a phone call into a video conference with all participants

Review Source

sR

scott R.  
Director of Community Management  
Real Estate  
Used the software for: 2+ years

### "Ring Central"

July 9, 2021

3.0

Pros

I enjoy the ability to always have a cloud based area to save messages without bogging down storage

Cons

The multiple levels to go through to actually play the message

Review Source

Shaylon S.  
Regional Director of North Texas  
Individual & Family Services  
Used the software for: 2+ years

### "Phone service with multiple options"

April 4, 2019

5.0

Overall we use this is our office for our main line and it tracks all calls and voicemails to the main line.

Pros

I like the capacity that it has to save and store all voicemail and numbers by date and time so there are no mishaps if someone accidentally deletes from their phone. I also like that you can check your records and recording remotely without needing a secure server or VPN.

Cons

I do not like that I can't import messages or recordings to a line. I can only download what's been recorded.

Review Source

RM

RON M.  
Owner  
Construction  
Used the software for: 1-2 years

### "Terrable"

November 28, 2019

3.0

The service is okay but had trouble with expensive phones purchased from them. Couldn't hear people over them very well and the would drop calls. I cancelled service and they refused to give any refund even thought I paid for a year in advance. Would not recommend using this greedy corporation.

Pros

Cost

Cons

Over all performance

Review Source

SF

Sean F.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Ring Central Office"

October 7, 2019

5.0

This services offers the ability of caller to always be able to reach one of us.

Pros

I like that this service forwards the calls to the different employees based on what the caller wants. If they select maintenance, that call is forwarded directly to my cell phone.

Cons

Sometimes calls are routed to me that should go to another employee

Review Source

JY

John Y.  
administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Essential tool for our paperless (less paper) office!"

January 9, 2019

5.0

We are trying to limit the amount of wasted paper and ink by creating documents only in PDF format for faxing. A reliable web-based fax services enables us to accomplish this goal.

Pros

Able to fax from any work-station in our office, and even see incoming faxes from smart phone. Very affordable.

Cons

The web-based interface can be a bit complicated to navigate. I generally use the desktop app.

Review Source

DD

Dan D.  
Owner  
Architecture & Planning  
Used the software for: 2+ years

### "Beware the hidden fees"

April 16, 2021

3.0

Pros

Provides fax, business line, and video conference in one place.

Cons

Hidden fees and taxes add 23.4%. While some fees are required, the majority are optional fees Ring Central adds so it can appear to offer competitive pricing while actually charging more. I don't have any issues with Ring Central recovering the cost of business operations. I do, however, object to them disguising them as hidden fees. Ring Central isn't the only one doing this practice, so ask before you decide on any VOIP vendor.

Review Source

VR

Verified Reviewer  
Customer Support Manager  
Computer Software  
Used the software for: 1-2 years

### "mobil work phone on your personal cell"

October 16, 2019

4.0

It was good. My company just wanted something a little cheaper, so we switched.

Pros

Relatively easy to use. Can have it has an app on your computer which was nice if you don't want it on your personal cell.

Cons

At the time it was not really suited for Mac computers. The company just wanted something a little cheaper, so we switched.

Review Source

VR

Verified Reviewer  
Recruiter  
Alternative Medicine  
Used the software for: 6-12 months

### "Ring Central"

February 27, 2019

3.0

Ring Central allows my start up company to provide a phone system for cheap when we don't have land lines.

Pros

I guess that I like you can make calls, leave messages, have a voice mail and text through one system via wifi on your computer or phone app

Cons

If your wifi is not strong your calls will drop. And then if you drop off wifi it sucks a lot of your data usage. Also, it's just not very functional when storing numbers and trying to view messages.

Review Source

JK

Jessica K.  
Assistant Property Manager  
Real Estate  
Used the software for: 2+ years

### "RingCentral for Faxing Information"

February 4, 2020

5.0

I have used RingCentral Office to send information to many different sources and have never had anyone not receive the fax that I sent. It even gives confirmation once the fax has been sent. I have used it for personal and business and never had any issues.

Pros

I like how this software allows you to fax information over the internet vs a printer. It allows you to upload information from a scanner and has always been super secure. You can add a cover page as well so that the information can be directed at the intended recipient. I also like how easy it is to open both sent and received information directly through my computer.

Cons

I can't really think of anything that I do not like about this software. As I said, you can use it directly from the computer and do not have to have a printer with a fax setting. It may not work if you do not have access to a scanner so that may be a downside to some.

Review Source

Cassandra K.  
Recruiting Manager  
Human Resources  
Used the software for: Less than 6 months

### "GReat tool but can be difficult at times"

October 9, 2019

5.0

Overall its a great tool with a lot of features for the team.

Pros

Very straightforward and allows you to manage several phones lines for my team. We also utilize their texting feature to help continue communication with clients while keeping the phone number consistent.

Cons

Customer service is impossible to work with sometimes. You'll be on hold for at least an hour and be transferred around several times before resolving the issue.

Review Source

PP

Pauline P.  
Manager of Recruitment  
Hospital & Health Care  
Used the software for: 1-2 years

### "Worked well and has improved over the last year."

January 16, 2018

4.0

Pros

RingCentral is easy to use and understand! Great customer support! I like their standalone applications and monitoring is easy!

Cons

When it crashes, it takes a while and you have to reboot the phones in the office. I wish they had an easy feature to turn on and off monitoring from remote locations!

Review Source

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