# Page 29 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews

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RingEX

4.2 (1200)

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Last updated March 13th, 2026

# Page 29 - Reviews of RingEX

## Showing most helpful reviews

Showing 701-725 of 1200 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jasmine C.  
Alternate Admin  
Hospital & Health Care  
Used the software for: 2+ years

### "Thankfully they have good customer service"

December 4, 2018

4.0

Pros

I like all the the things you are able to do with ring central. The app can be efficient and the customer service is great.

Cons

We have had quite a few glitches with ring central, and it can be confusing using the website to fax and listen to voicemails. However their team does their best to make sure they always fix any and all issues.

Review Source

CE

Cheryce E.  
Owner  
Management Consulting  
Used the software for: 6-12 months

### "Perfect solution for virtual businesses"

January 6, 2019

4.0

Overall, I love this system and recommend it to everyone in the virtual world. I used the system through a client I worked with and it was amazing.

Pros

RingCentral offers a cloud-based system that gives phone, messaging and meeting services. With RingCentral, you are able to keep in touch with your customers from all over the world by just taking a plan with the minutes that will suit you. The virtual software services allow you to get local telephone numbers in various countries as well as toll-phone number both locally and internationally. This is very useful to virtual businesses and can save a ton on calling expenses. I love it business it very easy to use and customer support is right there to help.

Cons

I have learned that user complains of the lack of support for Linux systems and also that you are unable to customize the greeting on the conference call.

Review Source

CU

Cindy U.  
Secretary  
Religious Institutions  
Used the software for: Less than 6 months

### "Phone System"

December 20, 2022

5.0

It is a system that works pretty well.

Pros

I like having the system where you can get your phones call on your cell, computer and or desk phone.

Cons

It is a little hard to find where somethings are and which notifications to have on and off and when you need to set them.

Review Source

lH

lexie H.  
owner  
Human Resources  
Used the software for: 2+ years

### "E-Fax"

November 12, 2019

5.0

great!

Pros

the e-fax was an incredible convenient feature of this product! very pleased

Cons

sometimes customer service was hard to contact/work with

Review Source

Nathan S.  
Clinic Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Awesome product!"

August 26, 2019

5.0

I don't know how we lived without this before. Great product.

Pros

Multiple lines, multiple locations, multiple supported devices--RingCentral really is a huge help for our communications department. Everything syncs, and we never have dropped calls.

Cons

Coming from 9 years of using landlines, this is a huge upgrade for us. Brings all of your communications together, and things don't fall through the cracks like they used to.

Review Source

VR

Verified Reviewer  
Operations Support Coordinator  
Computer Software  
Used the software for: Less than 6 months

### "Works sometimes"

February 4, 2019

3.0

Pros

If you just use the phone app or just the computer app it works. Calls come in with good quality. Transferring the caller is very simple.

Cons

If you are logged onto both the phone app and the computer app the caller can no longer hear you. If you are in a queue and tell it to decline it just keeps ringing. With headphones in if you have another meeting/system open, they can hear it ring and ring and ring.

Review Source

Robert M.  
IT Engineer  
Computer Networking  
Used the software for: 1-2 years

### "Excellent VOIP offering"

January 13, 2021

5.0

Pleasent customer support and easy to setup devices.

Pros

Very knowledgeable phone support, easy to deploy and solid infrastructure. I resell VOIP systems for a couple of different company’s and ring central is on my shortlist. Excellent selection of features.

Cons

I have not yet found any cons to this service.

Review Source

NN

Norma N.  
Litigation Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Great Product"

December 21, 2021

5.0

I love using this product for calls. It is easy and efficient.

Pros

I love using this product for calls. It is easy and efficient.

Cons

It interrupts my work on the desktop when a call comes in.

Review Source

KT

Kelly T.  
Senior Operations Sales Coordinator  
  
Used the software for: 2+ years

### "Ring Central Makes Business Smooth"

October 24, 2016

5.0

I love having Ring Central to control all of my company's phone lines. The ability to forward voice mails via emails makes my life 10x easier!

Pros

Ease of the admin portal

Review Source

Doug N.  
  
  
Used the software for:

### "Works as it should and easy to use"

December 7, 2016

4.0

A seamless way to record calls for quality assurance and training purpose. We actually used it in our office to listen back to sales calls of our reps to better analyze what the prospect said and how our rep reacted to it. It also helped us pick out missed opportunities.

Pros

Seamless and easy to use. The quality of the recordings was good. Ring Central offers a large suite of communication tools. If yu are already using RC, this is a natural add-on.

Cons

I am not a fan of RC's customer service. They always seem to be blaming the customer for the issues. They make no apologies when something goes wrong and service outages more prevalent than one would expect.

Review Source

CL

Cheryl L.  
Billing Specialist  
Medical Practice  
Used the software for: 1-2 years

### "Great to have phone, fax , messaging and meeting all in one place"

September 26, 2022

5.0

offers call and fax options without extra equipment.

Pros

Easy to use. Everything all in one place. Multi functional

Cons

Glitches every now and then. Does bog system. Calls drop occasionally

Review Source

JC

Jessica C.  
manager  
Wholesale  
Used the software for: 2+ years

### "Worst VOIP system I have ever used"

August 7, 2018

1.0

I did not have a positive experience with this, mostly pissed off customers with dropped calls

Pros

The pros are you can get text LOL thats really all i can think of as a "pro"

Cons

This has been the most unreliable voip system i have ever used. So many cut off calls, the phone will ring and ring and you can not answer the phone on a computer or the app.

Review Source

CH

Christina H.  
Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Very buggy software"

January 31, 2020

2.0

I would not recommend this software.

Pros

RingCentral would make it easy to have screen shares and virtual meetings ... if it worked!

Cons

RingCentral is totally unreliable. I have recurring meetings with all my clients, and the links frequently break, rendering them useless and frustrating my clients.

Review Source

Mark Anthony R.  
Senior Sales Development Representative/Account Specialist  
Computer Software  
Used the software for: 2+ years

### "RingCentral "

November 15, 2018

5.0

great price and easy to use

Pros

easy to use when calling prospects through normal phone

Cons

sometimes calls drop and lags but overall very useful

Review Source

AD

Alaina D.  
Owner  
Events Services  
Used the software for: 1-2 years

### "Great quality sound on all calls and very user-friendly!"

April 30, 2018

5.0

Clear phone calls that come through even International!

Pros

Emails you when a call is missed or a voicemail is left so if for some reason our office is closed we can still return the call.

Cons

I do not have any cons at this time for the Ring Central software as it meets all my needs for call answering.

Review Source

Chris L.  
IT Support Engineer  
Machinery  
Used the software for: 6-12 months

### "Great Telephone System"

March 26, 2019

4.0

Great system i used at my previous job. I plan on looking into them at my current job when our lease gets closer to closing with our current provider.

Pros

So many features that allow the IT department full control on the phones. IT can order a new phone and have it shipped to any office in any location in a certain amount of time.

Cons

It was a lot to learn which took me a while to get familiar with all the options and features I had.

Review Source

VR

Verified Reviewer  
Support  
Consumer Services  
Used the software for: 2+ years

### "It satisfies the needs of a communication device"

April 18, 2019

3.0

It has the basic functions of telephone communication. You have specific characteristics that you can communicate with your colleagues, such as making a conference and knowing when someone is available.

Pros

It is simple enough to use, however, it is not completely easy to use. There need to be more instructions on how the application and the desktop work.

Cons

The application is more difficult to understand than the desktop version. It also has a different version for PC than Mac. We had a hard time configuring with PC.

Review Source

IA

Ivan A.  
IT Manager  
Management Consulting  
Used the software for: 2+ years

### "Easy and convenient IP phone systems "

March 30, 2017

5.0

it is easy to administrate the phone system from anywhere and have app for your phone and have the mobility needed for any company. if you need to change times, add a message, send a fax or change the workflow for the system.

Pros

easy to use add new features included in the price convenient administration from apps.

Cons

the international calls are little above the average.

Review Source

KW

Kirsten W.  
Marketing Cordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ring Central Reviews"

October 18, 2023

5.0

It was great for my old business. Very practical and convenient

Pros

What I liked about Ring Central is that I didn't have to use my personal phone number but it wasn't a whole different device

Cons

There wasn't anything in specific that I didn't like about Ring Central

Review Source

Response from RingCentral

October 19, 2023

Hey Kristen, the Review Team appreciates your feedback! If you would like to continue the conversation and tell us more about your experience, please email us at review@ringcentral.com. Thank you!

MC

Marisa C.  
Admni  
  
Used the software for: 1-2 years

### "Phone system for businesses"

April 23, 2018

4.0

Pros

It is easy to use and quite simple to learn the phone system as time passes. They have different options for services as well as telephones.

Cons

Their customer service is not good at all, it takes awhile to get through and once you get through they just want to send someone out.

Review Source

MK

Matthew K.  
Sales Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Overall good."

April 9, 2018

4.0

Making phone calls, recording call in case I forgot something, showing my calls to my boses for them to grade me, for coaching purposes, etc.

Pros

Records my calls when I need it to, sends calls to my cell when I'm out of the office. It also sends voicemails to my cell when I am not in the office. So overall it takes care of all of my phone needs.

Cons

Sometimes the reception is spotty. This is very frustrating because I am a salesman and I need my voice to come off positively or else I can lose a sale.

Review Source

DG

Danielle G.  
Associate  
Renewables & Environment  
Used the software for: 1-2 years

### "Frequent User"

August 20, 2021

4.0

Pros

The all-in-one messenger, phone service, and video service is convenient.

Cons

The new video software feels a little clunky.

Review Source

jP

john P.  
warehouse manger  
Warehousing  
Used the software for: 2+ years

### "worth every penny "

May 6, 2019

5.0

Pros

clear calling the ability to work remotely with call forwarding

Cons

haven't found anything i dislike about this service

Review Source

VR

Verified Reviewer  
Service Desk Support Specialist  
Retail  
Used the software for: Less than 6 months

### "Excellent Softphone System"

February 2, 2019

5.0

Pros

Cross-device communication makes it extremely convenient so that whether you're away from your computer, you can still dial out or receive inbound calls, or if your phone runs out of batteries, you can easily log into the application on your computer and work from there.

Cons

Sometimes there is poor quality, and there are times where the end user calling you is hearing echos of themselves.

Review Source

SY

Shahzad Y.  
Managing Director  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Would have been fantastic if they had good customer service."

April 26, 2018

4.0

Pros

Features: Great features Pricing: Even though they have gotten a little higher then they used to be, they are still very market competitive. System: Their system is robust.

Cons

Customer service: Their customer service is extremely disorganized, ill-trained and unmeasured. They should invest more on this part.

Review Source

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