# Page 3 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RingEX the right Business Phone Systems solution for you? Explore 1203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1203) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RingEX ## Showing most helpful reviews Showing 51-75 of 1203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Thomas D. IT Manager Insurance Used the software for: 6-12 months ### "Streamlined Communication and Stellar Service" June 5, 2023 5.0 The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough. Pros We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment! Cons While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing RingEX We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company. Review Source MJ Mohammad J. Executive Recruitment Information Technology and Services Used the software for: 2+ years ### "Best Ever Calling App Available in the Market" January 13, 2023 5.0 Overall, I would say, my experience is very good in using of Ringcentral. If you want a good VOIP service with all the features in one place then you can purchase Ring Central subscription. Pros We can easily all the communication processes from one app including texting, calling, video calling, meeting etc. We can also track our organization work like number of calls, recording, quality etc. Cons I think, as of now, everything is good. Meantime, if they want then can add the read receipt feature. Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) This is more convenient and cost effective. Review Source LD Lisa D. Billing Administrator Computer Software Used the software for: 2+ years ### "Access your office phone from anywhere in the world with the phone App." June 19, 2023 5.0 I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App. Pros I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number. Cons I honestly don't have anything negative to say about it. Review Source ML Martha L. Owner Automotive Used the software for: 2+ years ### "RingCentral way better by far!" July 16, 2021 4.0 They are by far 100 times better then Nextiva! Pros Everything, very friendly software. I love the software. Cons A couple of times my text did not go out. But was fixed after I reported the issue. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing RingEX I had already tried both. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Was with RingCentral, switched to Nextiva, two days after switching I knew it was the biggest mistake. Everything was wrong with Nextiva. There was never a solution, only we are trying to fix the problem. 3weeks later. We are trying to fix the problem. No thank you! Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 2+ years ### ""Boosting Team Collaboration with RingCentral MVP: A Comprehensive Review"" March 1, 2023 5.0 Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and team up really. In any case, it may not be the best fit for each business because of its estimating and reconciliation restrictions. Similarly as with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to pursuing a choice. Pros Simple to utilize: RingCentral MVP is easy to understand and instinctive, in any event, for non-educated clients. The point of interaction is basic and direct, making it simple to explore and get to highlights.Far reaching correspondence highlights: RingCentral MVP offers a scope of correspondence highlights, for example, video conferencing, group informing, document sharing, and virtual telephone administrations, making it an all inclusive resource for remote groups.Versatile: RingCentral MVP is versatile and can be tweaked to fit the necessities of any business, whether you're a little group or an enormous endeavor.Reconciliation choices: RingCentral MVP incorporates with a scope of different devices, including CRMs, project the executives programming, and efficiency applications, making it simple to smooth out your work process.Solid client care: RingCentral MVP has gained notoriety for amazing client service, with every minute of every day telephone, email, and visit support accessible for all clients. Cons Costly: RingCentral MVP is more costly than a portion of its rivals, with evaluating plans beginning at $19.99 per client each month.Restricted free arrangement: While RingCentral MVP offers a 15-day free preliminary, there is no continuous free arrangement, which might be a disadvantage for more modest organizations or new businesses.Reconciliation limits: While RingCentral MVP offers combination with a scope of different devices, a few clients have viewed the incorporation limits as a downside.Restricted customization choices: A few clients have revealed restricted customization choices with regards to marking and appearance.Dependence on web association: As a cloud-based arrangement, RingCentral MVP is dependent on a steady web association, which can be difficult for clients in regions with unfortunate network. Review Source Justin B. Senior IT Support Technician Used the software for: 2+ years ### "One of the most complete easy to use fully cloud solutions out there" April 21, 2018 5.0 If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason. Pros No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones. Cons Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe). Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it. Review Source RT Ryan T. Head Of Integrated Search And Data Performance Marketing and Advertising Used the software for: 2+ years ### "One Stop Shopping For Remote Workers & Nomadic Offices " November 13, 2023 5.0 Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years. We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless. Pros RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system. We we're able to use text authentication services, call clients, and keep our office going from any location in the world. Cons RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors. It's an expensive solution unless easy of use outweighs cost. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing RingEX RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes. Review Source Response from RingCentral November 22, 2023 Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at review@ringcentral.com. We appreciate your loyalty! SB Shane B. IT Director Wholesale Used the software for: 2+ years ### "Full Communication Suite" November 16, 2021 5.0 My overall experience with Ringcentral is very positive. The purchasing experience was quick, helpful, and easy. Once we purchased the software, we had all of the support we needed to get started. We were up and running very quickly and training users was easy. I highly recommend the product. Pros The best thing about the software is how intuitive and easy to use it is. They didn't try to reinvent the wheel and give you an interface that you've neever seen before. Everything seems to be placed where you would expect it to be and you don't need to constantly dig for information. I also like that over the past few years they have moved all of their apps into one app to make it that much easier. Cons I don't like that their used to be more than one application for meetings, calling, and instant messaging. It was tedious to switch between them all. Now that they have merged them all together, it's much better. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing RingEX Features, Price, and Ease of use Review Source Tess W. Founder/CEO Hospital & Health Care Used the software for: 2+ years ### "This is THE WORSE VOIP System! Do NOT Purchase!" June 21, 2022 1.0 I hate this software and I'm trapped using it because of ported telephone number. Pros I looked at the integration features and thought this would be the best selection to allow me to integrate with my other software. I was SADLY mistaken! They have all the bells and whistles but I've never used them because I never received installation instructions and even as I send this review, I CANNOT get anyone on the phone to help me. Cons THE CUSTOMER SERVICE is non-existent! Today, the first person actually hung up on me! Review Source CS Chirag S. CITO Insurance Used the software for: 6-12 months ### "Call, text, fax and conference from anywhere" February 11, 2021 4.0 The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral. Pros RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us. Cons RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing RingEX RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about. Review Source Memory M. Website designer Broadcast Media Used the software for: 2+ years ### "Good for inner-office messaging but not for task management" February 19, 2021 4.0 I pretty much already said everything in my previous comments. This was already being used when I started working for this company so I don't know how it's measured up to people's initial expectations. But it is useful for messaging coworkers and discussing projects and other work-related topics. We use RingCentral meetings a lot. Not only does the entire office use it for our daily morning meetings, but it's also used a lot by individual teams to discuss their projects. This is another feature that has been especially useful during COVID. We used to use it some when we were all working in the office, but it's been a great tool for communicating with coworkers now that we are all home and can't easily walk down the hall to someone's office. From what I understand, this software is owned by Zoom so it has a lot of similar features to that meetings platform. So people that are familiar with Zoom would probably have an easy time figuring out how to use RingCentral meetings. I really dislike the desk phones though - which we received as part of our RingCentral package. They are way too complicated to use so I almost always used my personal cell phone to make work-related calls. I actually find the RingCentral Phone app a lot more intuitive and easier to use than the desk phones. Pros I like that you can set up different groups/teams to discuss things with people that are relevant to the conversation. For example, each company department can have their own team or one can be set up for a specific project and you can choose to only add the people involved with that project. You can also have private chats with with one or more people, then turn that chat into a team of you determine that world be beneficial. I also like that you can tag people, decreasing the chance that they'll overlook the message, know it's something important they need to view/respond to, and will see the message more quickly (if they have tagged-notifications turned on in their account settings). It's also nice that it's likes to the office phone system. It allows you to take phone calls made to your office phone on your cell phone if you have the RingCentral phone app (RC Phone) installed. This has been especially useful during COVID. We've been working from home for almost a full year and most people didn't take their desk phones home with them. It's great to be able to receive work calls even though we haven't been in the office. It also integrates with meetings. Each person has their own, unique meeting URL to use if they are scheduling meetings on the calendar. But you can also start a meeting directly within a team and everyone on the team will get notified that they are being called into a meeting. Cons My company was trying to use this for the reasons I described above, but also as a task-management tool. Although there are some task-management features built into the software, it's definitely not what I would recommend for that purpose. Because the main purpose of this is for messaging colleagues, the layout is not great for keeping your tasks organized and helping you stay on top of all the various projects you have going on at once. When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification. When we were using this as our only task-management tool, people would often forget about tasks, miss the deadlines, etc. Review Source BW Bob W. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Fantastic Voice Over IP phone system " December 12, 2023 5.0 Pros Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product. Cons I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company. Review Source Response from RingCentral December 13, 2023 Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use! Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature. We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at review@ringcentral.com. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs! Kim P. Social Media and Content Development Manager Used the software for: 2+ years ### "Rock Solid VoIP with great features, but on the expensive side" October 6, 2017 5.0 It's really quite something to have a portable phone system that you can use on any device that can access the internet. Pros Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help. Cons The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Review Source BR Brandi R. Loan Partner Financial Services Used the software for: 2+ years ### "Ring Central is better than the trendy apps for business calls!" November 15, 2022 5.0 With Ring Central, we're able to record calls for training, make seamless transfers to other team members, block spam callers, and our team is able to have access to one shared company line as well as private extensions. It's a business-saver when we all work remotely! Pros The call recording has been huge for training our team members. The ability to transfer a call to someone with the Ask First is a feature not many apps allow, AND the fact that if my team member can't answer, I can then transfer the call back to myself for taking a message is something we haven't found in any other phone app. In other apps, if I did an Ask First transfer then the person was just lost entirely which was not good for business. Cons The one thing that has been less favorable is that your native phone app can/will ring over top of the Ring Central app. So it's possible to be on a Ring Central call and then have your native app ring in a call on top and you can't hear the Ring Central call. I also wish that if one of my other team members answers a call on our shared line, it wouldn't show as a missed call for me. But these are little things compared to all the benefits of the RC app. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) With Dialpad, we were unable to bring a call back if the person we transferred to couldn't answer. Then the call was just lost and they'd have to call us back to get to the person's voicemail. Review Source bC brian C. Project Engineer Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Product and well worth the investment" July 15, 2021 5.0 Whether I am at my desk or in the shop area, I never miss a call from customers or vendors Pros I use Ring Central daily and have come to depend on it for every day task. Conference calls and on-line meeting, keeping updated on project status at my finger tips and only a few critical functions I depend on Ring Central to aid with. Cons At first all the functionality can be over-whelming but because the user interface is simple to learn, the learning curve is very short. Review Source HM Haley M. Admin & Data Assistant Hospital & Health Care Used the software for: 2+ years ### "A little tricky sometimes but overall great system! " June 2, 2023 5.0 It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams. Pros The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable. Cons Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues. Review Source AB Alexander B. Managing attorney Law Practice Used the software for: 1-2 years ### "Wonderful product" October 26, 2023 5.0 Overall, it's a wonderful business management system that gives you professional presence for little cost of headache Pros Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to. Cons The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply Review Source Response from RingCentral October 30, 2023 Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease! As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you! Gabriel A. President/CEO Used the software for: 2+ years ### "Overall great solution for business phone service" April 5, 2018 4.0 Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great Pros Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT. Cons Two issues we have..... 1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central. 2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell! Review Source Robb G. Technology Advisor Real Estate Used the software for: 2+ years ### "Beyond VOIP service a whole business suite " July 30, 2018 5.0 I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business. Pros There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn. Cons If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated. Review Source MM Michelle M. Associate Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Affordable and Intuitive Option for Small Business" May 6, 2022 4.0 We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied. Pros RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers. Cons Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing RingEX The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly. Review Source VR Verified Reviewer Lawyer & Notary Law Practice Used the software for: 2+ years ### "RingCentral VOIP services offer great value but not a flawless experience." February 15, 2018 4.0 Pros Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers. Cons Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle. Review Source PG Phillip G. Owner Legal Services Used the software for: 6-12 months ### "Did not like them" March 16, 2023 1.0 Pros The mobile app was easy to use but if the system did not back up the app it was all a waste of time... Cons everything was terrible. I had to purchase a cell phone and have the number transferred to it. Review Source Zafar A. HSE Manager Financial Services Used the software for: 6-12 months ### "Stay connected anywhere" May 2, 2023 5.0 When staying connected is a critical for a business, then this tool is a must have in your office, also it is a very helpful for travelers. No need to sit in a boring sleepy office anymore. Pros For an office on the go, distance work, and remote office a must have tool in your daily work. You always be connected to your customers, colleges and people you need in your daily routine work. Cons Internet connection must be very good and if you use it in other country (for example on business trip) you must have a good VPN to be connected. Review Source DF David F. CSM Sports Used the software for: 6-12 months ### "Not the worst or best " August 9, 2023 4.0 We used this because Ringcentral was a client and we got a good deal on it. I prefer using the phone system built into Hubspot directly. Pros Ring central covers the basics and is an industry leader. It is very good with computer/mobile integrations as well as recording and tracking calls. Cons Not the best service, on voip connections at times. Review Source Response from RingCentral August 15, 2023 David, thank you for your feedback. If there is anything the Review Team can assist you with, don't hesitate to get in touch with us via email at review@ringcentral.com. Thank you! Stephen C. President Management Consulting Used the software for: 1-2 years ### "PBX in the Cloud - Big Look for Small Firms" January 9, 2019 5.0 Our customers continually remark that our presence and appearance is that of a much larger company - they are amazed that a small company can have such features as the automated attendant, directory listing, audio conferencing, faxing, etc that we have. The system is ideal for companies with employees on the road. Everything is accessible from a smart phone, soft phone or physical device. We have had no software bugs/issues since subscribing a year ago. We took advantage of the annual billing option both because we are committed to the product and to obtain the discount. Pros The subscriptions are very easy to manage - adding or deleting subscriptions is all done easily online. The setup is quite straight forward but there are a number of advanced options for which users should look at the help files (which are quite helpful). Voice mail, and fax options for each users, as well as opening hours, also easy to set up. What is nice is the ability to have calls routed to devices in parallel or sequence. The call-flip feature to transfer a call from one device to another, without stopping the call, works well. Our firm uses call groups to route calls for specific topics to specific agents. The ability to ring one or multiple agents simultaneously (first to pick up takes the call) is really useful. Cons The audio conference and the video conferencing are separate applications. It would be ideal if the audio conferencing users could use a web browser to connect the same as the video conference app. I can see the pros and cons of two applications but it can be a bit confusing to subscribers and their customers. Review Source Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.