# Page 31 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 31 - Reviews of RingEX ## Showing most helpful reviews Showing 751-775 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Shar M. Admin. & Development Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Instrumental to Helping Us Run a Hotline Post-Pandemic" April 6, 2021 5.0 RingCentral has helped our teen mental health non-profit run and operate our daily helpline post-pandemic. This software has helped our phone lines stay open for troubled teens nationwide. Would definitely recommend! Pros \- Extensions and mobile phone abilities - Very reliable and great support - Training videos and live meetings Cons \- Sometimes slow tech support - Price is a bit high for what you get - Admin side could be more easy to navigate Review Source DR Doug R. Technical Service Manager Computer Software Used the software for: 2+ years ### "Typical customer " November 10, 2016 5.0 I like the service... I don't have any complaints that haven't already been submitted. Some you can fix... others you can't. Pros It works... and doesn't rely on being anywhere or having any infrastructure to continue to work. Cons email to FAX only faxes the attachment... and doesn't also fax the email body. Review Source SS Sidney S. Attorney Law Practice Used the software for: 1-2 years ### "RingCentral" October 22, 2019 4.0 Pros I love that you can make calls from your cell Phone to clients without giving out your cell phone number. I also, love that everything is connected and easy to transfer. Cons If internet goes out then you are without phones at the office. Review Source LC Leah C. Designer Used the software for: 1-2 years ### "Relatively easy to use product." June 27, 2018 3.0 Pros I like that this software can be linked to your cell phone so you can receive calls anywhere you go. Cons Not the easiest to use. If you miss a voicemail and don't have the app you must log in on their website to check voicemail messages. Review Source OW Orion W. Social Media Manager Management Consulting Used the software for: 1-2 years ### "Ring Central - highly recommended" October 16, 2017 4.0 We have 20 locations all using Ring Central and it's a huge help. Pros Hard and Softphone capable - if you have people like me that travel around, having an easy to use softphone is mandatory Great Android app - app works just like you'd hope for it to Simple call recordings Easy conference Cons Backend dashboard is a little clunky but it's fine once you figure it out I really wish they added the ability to function as a call tracking system as well Review Source RB Raghav B. QA engineer Used the software for: 6-12 months ### "Great VOIP solution" January 19, 2018 4.0 Definitely worth it. Pros One can transfer calls to another employee even though the other employee may be on the other side of the country. The flow of the calls coming in can be changed as needed. It is affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business Cons When a user transfers a call, the transferring extension shows up instead of the original Caller ID. Some features cannot be locked down from the user. The desktop version can at times be slow. Review Source AB Aren B. System Project Manager Used the software for: 2+ years ### "Great mid level office phone system for the price. " June 21, 2018 4.0 Pros I like the flexibility of changing your location along with your desk phone. Also the conference options Cons stability can be hit or miss at times depending on ones internet connection. Would love easier ways to do call routing other then logging into your account portal Review Source HM Harry M. Owner Retail Used the software for: 2+ years ### "Better Options Available In This Price Range - Beware of Contracts" April 9, 2021 3.0 It was okay to start but with technology changing and a tough contract they require, be careful when setting up to understand the overall price involved with the functions of the platform. Pros Ringcentral has been around awhile and is a VOIP phone and voice system for small to large businesses with lots of features available. Cons The platform is not as user friendly as other VOIP programs and this one usually requires their phone hardware to work if looking for a physical phone at a desk or counter for use. Review Source DB David B. Managing Partner Management Consulting Used the software for: 1-2 years ### "RingCentral review" December 7, 2016 4.0 This is a handy product! The smartphone app adds a unique and useful tool too. We are a small business and the RingCentral system really help us. Pros Good performance and optional tools selection. Professional-style tools for conference calls. Cons The tools for syncing with Google contacts doesn't work properly. Also, the desktop app takes a long time to update the call log. If you miss a call, you have to look at the smartphone app to see who called. Review Source RR Rusty R. National Sales & Marketing Director Retail Used the software for: 2+ years ### "Great Product & Great Service" January 4, 2019 5.0 I work a sales job from a home office. Ring Central makes it very easy for any clients or future clients to get in touch with me toll free and appear as if they are contact me through an actual business office. Pros Software is very easy to use and works flawlessly Cons There is nothing I dislike about ring central software Review Source VR Verified Reviewer Developer Computer Software Used the software for: Less than 6 months ### "Good VoIP platform, but a little complicated" December 9, 2019 4.0 It's a solid platform, but the UI needs some work. I believe the platform has excellent potential. Pros RingCentral has been around for a while. They have somewhat perfected the VoIP system, and added multiple things on top of it Cons The settings are complicated, slightly confusing, and cumbersome. The amount & location of settings for a full team gets out of hand quickly. Review Source CS Candice S. Owner Construction Used the software for: 2+ years ### "Easy for Alternative Phone Numbers" March 16, 2019 5.0 Pros We use Ring Central for our 877 phone number for our office and its so easy. If I need to transfer the calls over the weekend to a technician I can. Or when we miss a call I get an email with the voicemail. Cons I would like it alert me when the incoming calls come from ring central. Review Source MH Monica H. Marketing Program Manager Wireless Used the software for: Less than 6 months ### "Robust and stable VoIP platform" May 4, 2018 5.0 Pros We switched to this platform from another popular one because it has better VoIP stability. It's particularly good for video conferencing and has good options for displaying multiple participants. I like how each participants has a static meeting number available. Also like the ability to enable meetings to begin before the meeting owner arrives. Cons Relative to other VoIP solutions, this user interface is a bit more confusing to use, not as intuitive. Particularly confusing settings on mac, like 'minimal view' which I'm not sure who would ever use. Should be able to minimize and controls should not be visible when screen sharing enabled. If there are many video screens on, it can be more prone to crashing on mac. Review Source PM Patrick M. eCommerce Director Retail Used the software for: 6-12 months ### "Nice alternative to traditional phone system." August 31, 2016 5.0 Pros RingCentral's cloud-based phone system is excellent for small businesses who need to be flexible. You can customize all of your settings through their online system from anywhere, and their apps make it easy to place and receive calls on your smartphone while using your business number. Text message functionality is nice, as well as being able to set special hours for vacations or holidays where the phone system plays a customized message during that specific time. Pretty much everything about the system is customizable and it integrates with many other software solutions to streamline workflows. Cons We did have some minor trouble with calls breaking up when we first set up the system, but RingCentral's tech support was able to resolve the issues. Review Source JJ Johnathan J. client service supervisor Hospital & Health Care Used the software for: 6-12 months ### "Ringcentral Review" September 30, 2020 5.0 Overall Ringcentral has been a great addition to my work place and I recommend it Pros The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office. Cons glitches and sometimes hiccups occur when answering some calls. Also if not on a strong Wi-fi connection the app is pretty much useless. Review Source DD Donna D. Manager Insurance Used the software for: 1-2 years ### "Great Product You don't miss important phone calls" July 9, 2019 5.0 It is a great product. We had so many messages over the Holiday weekend. Pros When all the staff is on the phone or with a customer, we do not miss important phone calls. Cons No cons. When phones are busy it steps in like another employee. Review Source VR Verified Reviewer Client Success Computer Software Used the software for: 6-12 months ### "Great VOIP option" August 13, 2019 4.0 Pros Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great. Cons Need to reboot the software somewhat frequently or it can act up. Also wish that when the mobile app and desktop app is open simultaneously, when a call comes in it should ring on both (currently just rings on the mobile app) Review Source MB Meredith B. Registration & Donor Coordinator Philanthropy Used the software for: Less than 6 months ### "RingCentral Office Review" December 1, 2016 4.0 My company started using RingCentral Office about a year ago and it has completely changed communication within our organization and with our customers! The system is completely online, so no need for a bulky office phone on everyone's desk. There are so many customizable features available through RingCentral that would not be as easily possible through a standard phone system. We are able to have separate lines and voicemail boxes for each person and we are able to alter the order of who receives a general line call first. Working remotely has never been easier with RingCentral! I am able to log in to my phone line on the mobile RingCentral app and take calls, send messages and make phone calls just as if I were at my desk! This feature has truly been life changing in our office! Pros ease of use, customizable features, easy to work remotely, mobile app Cons Because the system is all online, the system has been down a few times in the past year and a half. It was only down for about 30 minutes, but still frustrating! We were unable to contact customer support at that time either. Review Source Ryan D. Senior Associate Public Relations and Communications Used the software for: Less than 6 months ### "Good support" November 12, 2019 3.0 Makes organizing our office very useful. Just need to learn more about how it's done. Pros The support staff is very responsive, both by chat and phone call. They go above and beyond to help with any issue. Cons It is very confusing to add a new line. Sometimes it seems like certain lines I purchased were not available for use. Very confusing sometimes. Review Source AW Akshay W. Research and Development Intern Computer Software Used the software for: Less than 6 months ### "Works great, can be improved!" September 10, 2022 4.0 I love the fact that when I make a call and the voicemail is full, I just send out a text, and that usually solves the communication problem. Overall experience has been great and I look forward to future updates. Pros Works great for my morning meetings. On PC it's obviously better, can properly integrate the settings you want. The phone is great for on the go and voice quality is fantastic. It's easy to understand, to use and has a very friendly UI. Cons This app is vital for our business, and we daily change who is on the call queue. The latest update requires us to re-enter the "after hours" forwarding number every time we make a change.That's something I guess needs to be improved Review Source Vicki E. PR Account Manager Public Relations and Communications Used the software for: 1-2 years ### "It just works! " April 24, 2019 5.0 Pros Totally simple to use from start to finish. Easy installation and use. Cons The price. I have recently moved jobs and we don't have enough users to justify the price, meaning its not an option for me at the moment. Review Source VR Verified Reviewer Account Executive Logistics and Supply Chain Used the software for: Less than 6 months ### "Good not Great" December 3, 2019 3.0 I have used other softwares in the past that I prefer over RingCentral, but our IT team will not let us switch. Good, not great. Pros RingCentral integrates well into our Salesforce instance, which makes it easy for our representatives to dial from. Cons The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect. Review Source VR Verified Reviewer Marketing Associate Computer Software Used the software for: Less than 6 months ### "Ring Central Makes Office Calls a Breeze" August 28, 2018 5.0 Pros I love the flexibility with RingCentral. I downloaded the RingCentral app on my iPhone and set it up to send my calls both to my office phone and cell phone. This helps a lot for people who travel for work or are in/out of the office. RingCentral translates out voicemails in an email sent to you, so you can quickly read who they are and what they want. I also personally like that I can use my headphones on my iPhone while I'm in a phone conference so my hands are free to use my computer (if needed) during the call. Cons The only negative thing I can say is sometimes the voicemail text translations are a bit off, but that's expected with any voice translation service. Review Source Hermann A. Support client International Trade and Development Used the software for: I used a free trial ### "Logiciel de téléphonie " November 12, 2023 5.0 Pros Ce logiciel est très efficace et rapide en ce sens que tu peux enregistrer plein de tes communication appel , c'est un logiciel vraiment efficace. Cons Pour le moment je n'ai pas d'inconvénients pour ce logiciel. Review Source Response from RingCentral November 21, 2023 Hey Hermann, the Review Team appreciates your great review! If there is anything more you would like to share with us, email review@ringcentral.com, and we will do our best to improve your experience. JB Jessica B. Consultant Management Consulting Used the software for: 1-2 years ### "Pretty Good VOIP" October 13, 2017 4.0 Pros Great Customer Support. Quite a few features to choose from. Many options for different size companies. Cons It was not so easy to setup or learn to use. It did require extensive assistance from customer support. Review Source Similar Products Featured