# Page 4 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RingEX the right Business Phone Systems solution for you? Explore 1203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1203) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RingEX ## Showing most helpful reviews Showing 76-100 of 1203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 1-2 years ### "The ability to answer calls anywhere" May 19, 2023 3.0 RingCentral gives Loan Officers the ability to answer calls anywhere and speak with clients and conference in a corespondent lender or mortgage servicer. Pros The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone. Cons RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service. Review Source Sara W. Digital Librarian Libraries Used the software for: 6-12 months ### "A Bit of Trouble Setting Up..." June 10, 2021 5.0 Overall, we like it. It was a bumpy road the first few months but once we got it worked out, it has been just fine. Pros Overall, this is quality software. It ticks all the boxes we were looking for such as call management, voicemails, and individual voicemail boxes. Cons Set up was not without its issues. Not all of the phones connected when plugged in. There were a few that I had to call in to get them going. The menu setup also has limitations and doesn't always pan out how you expect it to. There was a lot of trial and error on my part. Review Source VR Verified Reviewer Account Manager Market Enablement Automotive Used the software for: 2+ years ### "Feature packed product but service is lacking if something goes wrong!" October 9, 2022 3.0 They have the best offerings and are the most reliable service. Just lock you accounts with a separate vPN and make sure you never need their support! Pros I love the features, and the excellent design. The platform is very easy to use. Cons The support is little to none when something goes wrong. Salespeople give you much attention but account managers pay you no attention once signed up... Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing RingEX Went back to the provider I had before, where the number was being held hostage! Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Nextiva could not get my number from Ring Central Review Source Joel B. Technology Consultant Used the software for: 2+ years ### "RingCentral Rings Our Bell! For a Price." June 23, 2018 5.0 Pros The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone. The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier. Cons Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours. Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral Soft phone installs are limited to two devices, so I can't install the soft phone on my work PC, work laptop, and home PC. Limiting the amount of soft phones that can connect to the service could be bumped up to 3 or 4. The soft phone application is easy to use, but I think a revamp of the styling would make it even easier. I often click on different tabs because the icons are not always clear. One icon could mean two different things to two different people. Review Source cW cindy W. manager Non-Profit Organization Management Used the software for: 2+ years ### "ring central is awesome" October 31, 2023 5.0 Awesome experience, so far so good, reliable cost saving Pros User friendly and easy to set up. Time and money saving Cons no refunds on down time, you just have to call your sales team Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Reason for choosing RingEX Ring central was cheaper and support was awesome Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Ring Central was running the platform, so we made the switch Review Source Response from RingCentral November 21, 2023 Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented. If you have questions or want to continue the conversation, please email us at review@ringcentral.com. LS Lauren S. President Retail Used the software for: 2+ years ### "Bloated Software, Not at all Intuitive" November 24, 2021 3.0 Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the fact - effectively changing nothing(!). I tried to follow up with our representative shortly thereafter to gain some clarity as I was quite confused. She was seemingly only concerned that she received the appropriate permissions in regard to the change requests, and once she had determined the paperwork was in order on her end she never replied any of our requests for clarification! We then had a separate representative who would email, text and call to ask if we were satisfied and if our concerns had been resolved. Our email replies went unanswered and we only received on response to our text message reply, wherein she claimed she hadn't received our requests. When I asked for assistance via the text message thread, she stopped replying as well! Pros I liked the ability to access our phone system remotely, but this is no longer a novel tech setup. Cons As a business, we were assigned one \[SENSITIVE CONTENT\] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient. Reason for choosing RingEX I wish I knew! Cancelling has been such a headache. Review Source MF Mattrese F. Leasing Coordinator Real Estate Used the software for: 2+ years ### "Great Tool with many features great for Small Businesses " October 26, 2021 5.0 Since I started with this company it has been a great feature and tool to work with. I am happy with the full functionality and features offered. This should be used for all "remote working" offices since this seems to be the WAVE of this work industry. Pros Very easy to navigate, set up for personal features. Love that you can text, fax or place calls on DND or Busy, see the status of other team members if they are busy. Cons Some features need to be easier to locate like the "out of office" call forwarding features and setting up voicemail. You have to locate the manual to set these up. Not always the best during a busy work day to look for this set up process. Review Source DJ Dawn J. General Manager/Accounts Receivable Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ring Central (the future phone)" March 26, 2019 4.0 Benefits from Ring Central for me are the recorded lines. I deal with a lot of chargebacks and unhappy customers at times. To deal with them I need to have facts of what they are telling me and none other than a recorded line will get me those facts of the conversations had earlier with other employees, to determine the outcome of the issue presented to me. Pros My favorite pro on Ring Central are all the lines are recorded and there is easy access to pull up those calls. You simply log into your account on ringcentral.com and all calls can be searched by day, time or phone number. You can save the recordings to your computer and send them where applicable. Another pro is the phone has bluetooth capability. I have hooked up my head set to Ring Centrals phone lines several times. You also can easily transfer calls, add a conference call (3-way calling) and put the phone on DND (Do Not Disturb) if busy. My current Ring Central phone has 4 incoming lines available to ring, although I usually only need 2 lines. My first and last name is also on my phone. You can also set up for your phone to have different ring tones for different people and keep a phone book available on the phone for easy access of calling the people you call the most. Cons I have found two cons for Ring Central: Since the phone runs off of internet, if the wifi signal goes down, so does the phone. Unfortunately you will need to wait until the wifi connects again for the phone line to become active again. I do believe there is way to hard wire the phone line as well where it is not connected to wifi. The second would be the recorded calls only go back as far as 3 months. Sometimes in business we need to go back a little further than 3 months. Review Source AS Andres S. Recruitment Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Excellent tool" November 10, 2022 5.0 Excellent, it is efficient, easy to use, and reliable. Pros It is a completely efficient tool; it can be easily used with either a small or large team. It has all kinds of tools useful to keep efficient call tracking, performance log, and analytics. Cons I do not consider I have something I do not like from this software at the moment. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Reason for choosing RingEX The reviews, pricing, support during the purchase, and general information Review Source Nick B. BDR manager Information Technology and Services Used the software for: 2+ years ### "Not enough support" December 5, 2023 2.0 Pros Getting rid of it was a great decision for our sales organization. Cons Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience. Review Source Response from RingCentral December 8, 2023 Hi Nick, the Review Team would like to understand your feedback better. Please email us at review@ringcentral.com so we can learn more from your experience. We hope to hear from you soon; thank you! Lisa A. Licensed Property Manager Real Estate Used the software for: 2+ years ### "Daily Users - Great Theories, Low Functionality, Horrible Support" November 18, 2016 2.0 Don't bother asking for a dedicated support technician. We've been at this for two years and have had like 12 "dedicated" support techs. They have insanely high turnover. Half their customer support reps don't know what they're doing. They're friendly, but that isn't what I need. I need someone with the knowledge to manipulate their complicated system. In theory, it should be a snap to use, but the tutorials and help areas are very outdated and no longer applicable. Also, when you login from the same computer, indeed even the same browser and you haven't even closed it, you just "log out, and log right back in" you are going to see different menu items available to you. Sometimes it logs you into your extensions even though you don't have an extension saved or input in the login screen... and no, it isn't my cache, my settings, etc. etc. I have even tried from computers without things saved. We have missed SO many calls and messages because of the difficulty in function and use of this call system. We are looking for another provider - cost isn't important for us, we need functionality and reliability. Pros Multi-user support with simultaneous phone ringing Text message friendly that updates on all screens/phones Fax integration so you can receive faxes digitally on the go Cons Horrible ignorant customer service who screws up your entire account Inconsistent reliability of the mobile app and service Cannot have 2 external phone numbers ringing the same phones on 1 account login Review Source EJ Eric J. Welder Oil & Energy Used the software for: 6-12 months ### "work smart not harder work from home " August 5, 2023 4.0 This was an absolutely vital tool during the pandemic. Pros Being able to have my full class in the video conference. Cons It's a bit difficult to do large video conferences requiring a bit of maneuvering. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) This was much more streamlined to courses and teaching as well as ease of presentation. Review Source Response from RingCentral August 9, 2023 Eric, thank you for taking the time to express how our product has positively impacted you. If you want to tell us more, email us at review@ringcentral.com; the Review Team appreciates your feedback! Ellenore K. Administrative Assistant Machinery Used the software for: 1-2 years ### "Functional and helpful" December 8, 2023 4.0 Pros I like that I don't need to use my personal number for business calls. Cons Sometimes notifications lag in coming through on my computer. Sometimes calls will get missed because they don't ring until it's too late to answer them or will just show up as missed calls. Review Source Response from RingCentral December 11, 2023 Hi Ellenore, please email the Review Team so we can learn more from you and do what we can to improve your experience! Our email address is review@ringcentral.com. We appreciate you, Ellenore! SH Sandy H. HR Manager Financial Services Used the software for: 1-2 years ### "Calls Drop Constantly " May 19, 2020 2.0 Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well. Pros The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really. The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice. Cons The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload. Review Source Thad S. Attorney - Owner Legal Services Used the software for: 6-12 months ### "Yes. It is awesome!" February 19, 2019 5.0 This is simply huge improvement over the old time he phones. They have a great reputation. We have not even begun to implement all the features such as the integration between RingCentral and Zapier and our CRM to automatically send over call logs or notes. Pros I can use this to call from anywhere. I don't need to use my desktop phone. If I met the house and I'm working from home, I have my CRM and RingCentral on my desktop and it is almost just as good as working at the office. As far as my clients know, it is just as good. I use this whether I travel or am at home and it is seamless. Cons I wish it had a stronger intercom feature for the soft phones. The soft phones are the desktop applications that work like a phone. I also wish that they would offer text-only numbers which would be super helpful so long as they do it at a much lower rate than the regular numbers. I don't want to use my regular telephone number to send text to my clients and I don't want to use the main company number to do that either. They're very good reasons for this such as I don't want clients calling me back on my desktop number because I'll never get anything done if there calling me directly all the time. I don't want them receiving a text from me at the main company number (it does allow you to set it up as though you are calling from the company's main number or texting from the company's main number but that's a bad idea for us) and then sending a text back to the main company number and the front desk team was not in the loop for the initial conversation. Review Source Nathan R. Director, Management Information Systems Public Policy Used the software for: 1-2 years ### "Almost Perfect VOIP Service" September 4, 2018 5.0 Moving to hosted VOIP from a POTS service was the best thing we ever did. I now have complete control over our voice communications and our users have more features and functionality available to them than they know what to with. Everyone loves it. Pros RingCentral has everything: centralized control, SMS, great Polycom phones, mobile app, fax as a service, voicemail and fax to email, Outlook and Office 365 integration, and the list goes on. The best part? It all works well. You can literally customize any part of the service. And unlike some providers, you don't pay extra for the auto attendant, which can be as simple or as complex as you care to make it. Their support will walk you through it all, helping you to achieve the perfect setup. You can have the service do secondary rings to your cell, the mobile app, the Windows app, whatever. I honestly cannot think of a single feature or function I've wanted that wasn't already available. Cons The reason RingCentral is only "almost perfect" is the annoying account reps, who call frequently. One time I had one call every user on our account within the space of a couple of days! This was done under the guise of ensuring everyone was happy with the service, but all that did was create a scenario where everyone complained--for the first and only time, mind you--about RingCentral. Fortunately, it had nothing to do with the actual service. Review Source Brian W. Marketing Manager Retail Used the software for: 2+ years ### "Once I switched to using my cell - life got so much better" April 5, 2019 4.0 As a person who is typically third on the hierarchy of phone calls I have really hated having to cover the phones when people have been out. One day, after a few particularly long phone calls my neck was hurting and I decided that I needed to stop using the regular handset. I brought my Bluetooth device in the next day and started using the app. This app has been a lifesaver. I am happier now having both hands available. Furthermore, the ability to transfer calls to different people is very smart. I have the ability to even send to people's personal number where on the old app I couldn't do that. I have tried to use the messaging app, but as of yet we are still using Teams for our internal messages. Thank you for the App RingCentral! Pros I actually have been fairly skeptical of the software since I've been using the IP phone for a year and a half. I was never too proud of it and what it could do. However, once I have switched to using the app on my phone and a bluetooth, I really couldn't be any happier. I have full powers and the ability to even transfer to personal cell phones. I am happy now. Cons When we were all using IP phones we had different phones and that made some things not behave well at all. Other than that, the app has things in a little different places than the regular Ring Central phone app, but I like it better. Review Source BG Brian G. Director of Sales and Business Development Information Technology and Services Used the software for: 2+ years ### "Super Powerful System" April 21, 2022 5.0 My overall experience has been excellent. Same goes for all of our clients that have switched over as well. No complaints. Pros Support system is great. Hardly any down time whatsoever. Also very price competitive. Strongly recommend this system to any organization looking for a highly reliable VOIP service. Cons Like with any new phone system, there will be a learning curve but Ring Central has a great support and training system. Reason for choosing RingEX Features, benefits, pricing and the fact that they hardly have any downtime. Switched from [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Needed a more robust system with greater features. Review Source MD Michael D. Marketing Team Leader Real Estate Used the software for: 1-2 years ### "Expensive, but worth it if you abuse the system." February 9, 2018 5.0 We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone. Pros RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management. On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline \*and\* make a VoiP call that then forwards \*your end\* of that call to your landline and allows you to have the conversation over the phone like normal. Cons Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy. Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :) Review Source YD Yvette D. Collections Success Coach Hospital & Health Care Used the software for: 2+ years ### "Ring Central Worth it!" October 28, 2022 5.0 Overall experience has been great. It's reliable and functional. Well worth it. Pros It's versatility. It can be used to call out, receive inbound calls, host video calls, and record all of the above. Cons Not always the most intuitive. For example, how you change your video background leaves a lot to be desired. Review Source PA Paolo A. Sales associate Events Services Used the software for: 6-12 months ### "WFH Approved" October 19, 2022 5.0 10/10 this is a perfect tool for a small or big group of people. Its a worry free if you get this. Pros It's easy to use, it has all the features we need to be productive on a daily basis and very smooth. Cons More background on video meetings. We enjoy this a lot. Reason for choosing RingEX We had our research and this is the best when it comes to price, features and reliability. Review Source RC Robert C. Owner / Manager Automotive Used the software for: 6-12 months ### "Ring Central" August 10, 2023 5.0 The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle. Phone system is awesome!! Pros Love the control it gives us and the money we are saving from the local utility phone company Cons I cannot think of any cons. Love all the features Review Source Response from RingCentral August 15, 2023 Hey Robert, the Review Team greatly appreciates your feedback on our product. We enjoy hearing how it helps our customers. Thank you for taking the time to let us know how our system and features have benefitted you! CE Chris E. President Insurance Used the software for: 1-2 years ### "Great VOIP office system" December 22, 2023 5.0 RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving. Pros RingCentral has a great phone/desktop app that allows for great management. Cons I wish all users could text from our main number. Reason for choosing RingEX RingCentral was a better overall system that integrated the features we needed. Review Source Response from RingCentral January 3, 2024 Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out. We appreciate your business! WG Wael G. Freelance Interpreter Translation and Localization Used the software for: 6-12 months ### "A reliable and cost-effective solution for Internet Telephony " August 23, 2022 5.0 Amazing, the best VOIP software. Pros 1-The Customer service staff are very helpful especially that you are assigned to an account manager who is responsible to answer all your queries and account. 2-The trial period gives you a taste of all features. 3- You can access the windows software , chrome extension and PWA 4-Price is amazing for the quality service. 5-The switching between the windows app and the web based one . 6- Adjusting the calling welcome tone. 7- Zero down-time 8- You get what you pay for and even more , it's much cheaper than a lot of rivals in the market which offer the same service. 9- No setup- fees. 10- The availability of landlines from different countries based on your work needs. 11- Voice calls quality is crystal clear and exceptional. 12-The software is compatible with my Voyager Focus UC headset and I can answer the calls from my headset. Cons \-I want to see live captions for calls done on the windows app not just the web based version and videocalls. - videocalls could be better. -offering call recording for all subscriptions Reason for choosing RingEX Quality , Cost effective , does not cause any financial damages to your budget. Switched from [ZIWO](https://www.capterra.com/p/171265/ZIWO/) Very expensive for one user. Setup fees are high. Review Source SN Sussan N. Psychiatric mental health nurse practitioner Mental Health Care Used the software for: 1-2 years ### "Amazing" July 7, 2023 5.0 I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues, Pros The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing. Cons There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer Alternatives considered [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.