# Page 3 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RingEX ## Showing most helpful reviews Showing 51-75 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MJ Mohammad J. Executive Recruitment Information Technology and Services Used the software for: 2+ years ### "Best Ever Calling App Available in the Market" January 13, 2023 5.0 Overall, I would say, my experience is very good in using of Ringcentral. If you want a good VOIP service with all the features in one place then you can purchase Ring Central subscription. Pros We can easily all the communication processes from one app including texting, calling, video calling, meeting etc. We can also track our organization work like number of calls, recording, quality etc. Cons I think, as of now, everything is good. Meantime, if they want then can add the read receipt feature. Switched from [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) This is more convenient and cost effective. Review Source LD Lisa D. Billing Administrator Computer Software Used the software for: 2+ years ### "Access your office phone from anywhere in the world with the phone App." June 19, 2023 5.0 I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App. Pros I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number. Cons I honestly don't have anything negative to say about it. Review Source ML Martha L. Owner Automotive Used the software for: 2+ years ### "RingCentral way better by far!" July 16, 2021 4.0 They are by far 100 times better then Nextiva! Pros Everything, very friendly software. I love the software. Cons A couple of times my text did not go out. But was fixed after I reported the issue. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing RingEX I had already tried both. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Was with RingCentral, switched to Nextiva, two days after switching I knew it was the biggest mistake. Everything was wrong with Nextiva. There was never a solution, only we are trying to fix the problem. 3weeks later. We are trying to fix the problem. No thank you! Review Source RC Ryan C. VP, IT Financial Services Used the software for: 6-12 months ### "They saved us from an ancient ShoreTel system, and helped us embrace remote work" October 27, 2021 5.0 RingCentral has been in business voip for a long time now. They are huge, well defined, and are consistent across the entire experience of sales, design, implementation and training. When you onboard, you feel like you are gaining access to a huge resource that has been doing this long enough to have their game down. You pay more for that kind of experience, and it was worth it to us. Pros The platform feels modern and robust. I like that end users can install the client without us having to deploy msi's. The sound quality alone on calls was night in day from our onprem system with SIP trunks. We were worried about quality, but it's been a non issue. It's nice having a platform that is constantly improving over time, without us having to shell out more money to prod the vendor to offer more. If you have solid internet connections into your business, you'll be fine. Cons The offering was a little on the pricier side compared to competitors. Worth it in my opinion though. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Ring felt the most mature and well developed out of the other offerings. We were willing to pay more for a better overall product and support experience. The platform does feel like unified communication, and is flexible enough with API access that we'll be able to change how we use it over time. The other offerings often felt bolted together from acquisitions to get into the space. Ring felt a little more robust and fleshed out compared to the others. Review Source TB Thomas B. IT/Technical Lead Food & Beverages Used the software for: 2+ years ### "Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback" May 25, 2023 3.0 Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call. Pros Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups) Cons THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing RingEX When purchasing RingCentral it had the right combination of features we needed at the time. Review Source Justin B. Senior IT Support Technician Used the software for: 2+ years ### "One of the most complete easy to use fully cloud solutions out there" April 21, 2018 5.0 If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason. Pros No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones. Cons Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe). Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it. Review Source VR Verified Reviewer Founder Design Used the software for: 2+ years ### "Robust platform, but expensive and extremely poor support" March 7, 2023 4.0 Pros Ringcentral has a ton of features, anything you could ask for in a small business voip system. It is very reliable, call quality is good, the mobile app is very stable and has tons of features. Also they support a lot of brands of IP phones if you are looking to use existing equipment and just change your provider. Cons It's one of the most expensive voip services on the market, per user cost. They also nickel and dime on certain features like caller ID name which other carriers include by default. They bill you for an extra user seat automatically if you forward calls to an external number, e.g. an answering service, more than 10 times in a month, which other carriers don't charge for. Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating their very annoying phone tree/IVR before you get transferred. Then when someone finally gets on the line, they are outsourced and generally can't help with any technical issues. This means opening a case and waiting days or weeks for a "tier 2" agent to reply. Often cases go unanswered and you have to start the process over again. Without a doubt, RC support is the worst of any vendor our business works with. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source SB Shane B. IT Director Wholesale Used the software for: 2+ years ### "Full Communication Suite" November 16, 2021 5.0 My overall experience with Ringcentral is very positive. The purchasing experience was quick, helpful, and easy. Once we purchased the software, we had all of the support we needed to get started. We were up and running very quickly and training users was easy. I highly recommend the product. Pros The best thing about the software is how intuitive and easy to use it is. They didn't try to reinvent the wheel and give you an interface that you've neever seen before. Everything seems to be placed where you would expect it to be and you don't need to constantly dig for information. I also like that over the past few years they have moved all of their apps into one app to make it that much easier. Cons I don't like that their used to be more than one application for meetings, calling, and instant messaging. It was tedious to switch between them all. Now that they have merged them all together, it's much better. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing RingEX Features, Price, and Ease of use Review Source CS Chirag S. CITO Insurance Used the software for: 6-12 months ### "Call, text, fax and conference from anywhere" February 11, 2021 4.0 The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral. Pros RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us. Cons RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing RingEX RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral. Switched from [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about. Review Source CR Cole R. Operations Specialist Consumer Goods Used the software for: 6-12 months ### "Convenient Calling Solution" May 12, 2020 5.0 Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free. Pros RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus! Cons What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) We replaced using Google Hangouts with RingCentral Voice calling and it was a successful solution. Our team members use our own personal cell phone devices to complete our work and connect with external partners. Those of us who use calling often were set up with a RingCentral line that allowed me to get calls directly to my phone using a different work line. It allowed me to manage the hours of when I accepted calls to keep an appropriate work balance. This also allowed for personal numbers to not need to be shared unless an individual wanted to. Review Source BW Bob W. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Fantastic Voice Over IP phone system " December 12, 2023 5.0 Pros Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product. Cons I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company. Review Source Response from RingCentral December 13, 2023 Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use! Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature. We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at review@ringcentral.com. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs! RD Reema D. Associate Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Decent Centralized Communications Service" January 13, 2023 4.0 It was alright. There were a few bugs with notifications not appearing across platform, but otherwise calls were clear and didn't drop. Pros Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative. Cons As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) We actually switched from RingCentral to Grasshopper due to the cost of RingCentral, and the issues I mentioned above. Review Source BR Brandi R. Loan Partner Financial Services Used the software for: 2+ years ### "Ring Central is better than the trendy apps for business calls!" November 15, 2022 5.0 With Ring Central, we're able to record calls for training, make seamless transfers to other team members, block spam callers, and our team is able to have access to one shared company line as well as private extensions. It's a business-saver when we all work remotely! Pros The call recording has been huge for training our team members. The ability to transfer a call to someone with the Ask First is a feature not many apps allow, AND the fact that if my team member can't answer, I can then transfer the call back to myself for taking a message is something we haven't found in any other phone app. In other apps, if I did an Ask First transfer then the person was just lost entirely which was not good for business. Cons The one thing that has been less favorable is that your native phone app can/will ring over top of the Ring Central app. So it's possible to be on a Ring Central call and then have your native app ring in a call on top and you can't hear the Ring Central call. I also wish that if one of my other team members answers a call on our shared line, it wouldn't show as a missed call for me. But these are little things compared to all the benefits of the RC app. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) With Dialpad, we were unable to bring a call back if the person we transferred to couldn't answer. Then the call was just lost and they'd have to call us back to get to the person's voicemail. Review Source SB Sarah B. Owner Food & Beverages Used the software for: 2+ years ### "I recommend ring central and have been using it for years!" September 6, 2022 5.0 RingCentral has helped me not stay put in an office and answer phones. I can use this on the go and for a person with multiple businesses this is very useful and I highly recommend Pros I like that I can use this software on the go. I receive the voicemails to email that I miss. The calls come directly to my cellphone and I can choose to answer or not answering by continuing the call. So even if I don’t recognize the number, I get another chance to confirm the answer! Cons I haven’t come across any issues with this software. It’s been a pretty easy process for me and I appreciate that. Review Source HM Haley M. Admin & Data Assistant Hospital & Health Care Used the software for: 2+ years ### "A little tricky sometimes but overall great system! " June 2, 2023 5.0 It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams. Pros The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable. Cons Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues. Review Source TG Tiffany G. Director of Marketing Real Estate Used the software for: 2+ years ### "Is not seamless with my iphone mailbox" November 21, 2023 4.0 Pros I like how easily it integrates with my cellphone from a caller standpoint. Cons I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app. Review Source Response from RingCentral December 4, 2023 Tiffany, the Review Team appreciates your review! We would love to assist you in improving your experience however we can. To get the conversation going, please email us at review@ringcentral.com. We hope to hear back from you soon; thank you! Gabriel A. President/CEO Used the software for: 2+ years ### "Overall great solution for business phone service" April 5, 2018 4.0 Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great Pros Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT. Cons Two issues we have..... 1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central. 2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell! Review Source Amin L. Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Ring Central - critical for business continuity " May 29, 2022 5.0 Exceptional, it is a daily based tool for our organization and now we are introducing to our clients too. Pros Ring Central is more than a phone as it covers e-meet, internal transfer, PABX, and much more Cons It has so much to offer, that we can't fully utilize the features. Reason for choosing RingEX Convenience and flexibility. Review Source MM Michelle M. Associate Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Affordable and Intuitive Option for Small Business" May 6, 2022 4.0 We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied. Pros RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers. Cons Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing RingEX The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly. Review Source PG Phillip G. Owner Legal Services Used the software for: 6-12 months ### "Did not like them" March 16, 2023 1.0 Pros The mobile app was easy to use but if the system did not back up the app it was all a waste of time... Cons everything was terrible. I had to purchase a cell phone and have the number transferred to it. Review Source Zafar A. HSE Manager Financial Services Used the software for: 6-12 months ### "Stay connected anywhere" May 2, 2023 5.0 When staying connected is a critical for a business, then this tool is a must have in your office, also it is a very helpful for travelers. No need to sit in a boring sleepy office anymore. Pros For an office on the go, distance work, and remote office a must have tool in your daily work. You always be connected to your customers, colleges and people you need in your daily routine work. Cons Internet connection must be very good and if you use it in other country (for example on business trip) you must have a good VPN to be connected. Review Source DF David F. CSM Sports Used the software for: 6-12 months ### "Not the worst or best " August 9, 2023 4.0 We used this because Ringcentral was a client and we got a good deal on it. I prefer using the phone system built into Hubspot directly. Pros Ring central covers the basics and is an industry leader. It is very good with computer/mobile integrations as well as recording and tracking calls. Cons Not the best service, on voip connections at times. Review Source Response from RingCentral August 15, 2023 David, thank you for your feedback. If there is anything the Review Team can assist you with, don't hesitate to get in touch with us via email at review@ringcentral.com. Thank you! Stephen C. President Management Consulting Used the software for: 1-2 years ### "PBX in the Cloud - Big Look for Small Firms" January 9, 2019 5.0 Our customers continually remark that our presence and appearance is that of a much larger company - they are amazed that a small company can have such features as the automated attendant, directory listing, audio conferencing, faxing, etc that we have. The system is ideal for companies with employees on the road. Everything is accessible from a smart phone, soft phone or physical device. We have had no software bugs/issues since subscribing a year ago. We took advantage of the annual billing option both because we are committed to the product and to obtain the discount. Pros The subscriptions are very easy to manage - adding or deleting subscriptions is all done easily online. The setup is quite straight forward but there are a number of advanced options for which users should look at the help files (which are quite helpful). Voice mail, and fax options for each users, as well as opening hours, also easy to set up. What is nice is the ability to have calls routed to devices in parallel or sequence. The call-flip feature to transfer a call from one device to another, without stopping the call, works well. Our firm uses call groups to route calls for specific topics to specific agents. The ability to ring one or multiple agents simultaneously (first to pick up takes the call) is really useful. Cons The audio conference and the video conferencing are separate applications. It would be ideal if the audio conferencing users could use a web browser to connect the same as the video conference app. I can see the pros and cons of two applications but it can be a bit confusing to subscribers and their customers. Review Source MN Michelle N. Executive Assistant to Owner/CEO Financial Services Used the software for: 1-2 years ### "The ability to answer calls anywhere" May 19, 2023 3.0 RingCentral gives Loan Officers the ability to answer calls anywhere and speak with clients and conference in a corespondent lender or mortgage servicer. Pros The best feature on RingCentral is the text message-like feature. Loan Officers can send automated text messages to clients informating them about their loan. The messages would inform the clients when their loan reached a milestone. Cons RingCentral only gives 2 options; clients can leave a voicemail or stay on hold. This is not the most efficient, especially when clients want quick prompt service. Review Source Sara W. Digital Librarian Libraries Used the software for: 6-12 months ### "A Bit of Trouble Setting Up..." June 10, 2021 5.0 Overall, we like it. It was a bumpy road the first few months but once we got it worked out, it has been just fine. Pros Overall, this is quality software. It ticks all the boxes we were looking for such as call management, voicemails, and individual voicemail boxes. Cons Set up was not without its issues. Not all of the phones connected when plugged in. There were a few that I had to call in to get them going. The menu setup also has limitations and doesn't always pan out how you expect it to. There was a lot of trial and error on my part. Review Source Similar Products Featured