# Page 5 | RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of RingEX ## Showing most helpful reviews Showing 101-125 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SO Stephen O. IT Software Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Ring Central for Medium Businesses" December 12, 2018 4.0 We use RingCentral daily as our main phone system and we have a customer call center that uses the phone system very heavily. In general we have not had any major downtime with RingCentral but we do have the strange glitches that cause some users headaches trying to get the softphone to work correctly for them. The phone system works most of the time but because we use Plantronics headsets there can be some tricky configuration that users have difficulties with from time to time. Pros RingCentral Softphone app is similar to a cell phone which makes it easy for people to relate to the functions of the softphone app. We use Glip, the messaging system that is part of the RingCentral phone app every day and we particularly like the gif feature that allows you to search for gifs and post them to chat. I also like that you can have the RingCentral phone app on both your desktop or laptop computer and your cell phone and you can transfer calls between the two devices pretty easily. The contacts tab on the softphone app is also a great feature that allows us to search for anyone in the company's number easily and quickly and is a great improvement over our last voip system. Cons There are a lot of strange glitches with RingCentral that happen, like when a user cannot make or receive phone calls and the only way to fix the issue is to reboot the user's computer (only seen on Windows 7 computers).We have also had strange issue where a user is not logged into a queue and is set to busy or do not disturb as their status and they get missed calls even though their phone never rang. The support and web results for any issue you search for are not helpful and definitely seem to be filtered to make it seem that there are no issues with the RingCentral softphone app. I also do not like how the phone app will take over my keyboard when I get a call and stop me from completing whatever I was typing when the call came in. Review Source AG Allen G. Senior Medical Biller Medical Practice Used the software for: 1-2 years ### "Review For RingCentral MVP" March 8, 2024 5.0 Pretty awesome and amazing and I would recommend that RingCentral to all of my friends. Pros I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application. Cons One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky. Review Source ER Eubie R. Senior Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Cool tool for making calls in Recruiting!" January 30, 2023 5.0 My overall experience was great. I will keep on using this software/tool for making calls (this is very helpful in recruiting people I swear!). Pros The product is definitely easy to use. User-friendly, indeed! I like the call recording feature a lot because of the quality of the result it gives. Cons From my experience, there were times that it was not opening and functioning well that I had to restart my computer. Review Source FL Flora L. Quality Control Trainer Hospital & Health Care Used the software for: 2+ years ### "Ms. Auditor" May 16, 2023 4.0 Excellent! Have no issues, connects quickly, records and sends reports in instant and no other issues Ive experienced since have been using it for auditing purposes and some calls I make Pros The recording and easy to navigate- user friendly and has everything I need Cons Nothing so far. I like everything, text, chat, calls and meeting app Review Source mS matthew S. Head Of Sales Computer Software Used the software for: 6-12 months ### "Product doesn't work and they hold you hostage to your contract" September 8, 2021 1.0 It literally didn't work. Sales, support, and implementation all scheduled meetings with me and didn't show up or inform me they wouldn't hold the meeting. They wasted 2 months of my time and destroyed our sales reporting and KPIS. Now holding us hostage to our 24 month contract. They also keep your phone line for 24 months and charge you even if you let an employee go and disable the #. It's a cash grab Pros It was easy to install the out of the box phone system. Which isn't an MVP product for anyone. It's nuts and bolts without the bolts. Cons Entire companies lack of transparency, ability to hold meetings, and overall professionalism. Review Source SB Stephanie B. Office Administration Construction Used the software for: 2+ years ### "Ring Central - Easier to control the call flows " July 6, 2023 4.0 Would definitely say it is a time saver and you can get it on most devices to make life so much easier for you! Pros It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our on call staff so much easier than if I had tried to forward each phone individually. Cons The beginning was a little difficult for set up, it takes a while to understand (Or it did for me!) but once I understood everything it was so easy to get going. Review Source Dennisse A. Operations Manager Telecommunications Used the software for: 2+ years ### "Ring Central as a leading provider for UCaaS solutions" January 10, 2023 5.0 RC is a great software especially for companies that prioritize internal collaboration as much as external with customers. Pros RC is a well know and trusted software brand. Their software is easy to use, setup, customize and deploy. Cons I have nothing to not like about this software except I certainly think the look and feel of the actual desktop application can be improved. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Review Source SF Sarah F. CEO Computer & Network Security Used the software for: 6-12 months ### "RingCentral MVP is great for internal collaboration" November 27, 2023 5.0 Although we do not love their customer service department, overall it is worth the money. Pros It was easy to install, and it is easy to use. Cons The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) I wanted more collaboration options and better quality of service. Review Source Response from RingCentral December 4, 2023 Hey Sarah, thank you for your terrific feedback; we love to hear how RingCentral MVP is easy to install and user-friendly! To share more or discuss your experience further, please email the Review Team at review@ringcentral.com. Thank you! VR Verified Reviewer Member Law Practice Used the software for: 2+ years ### "Ring Central Desktop soft phone" January 16, 2019 4.0 Ive used Ring Central for 8 years and most of that time its been perfect service. I have had some spotty quality of service issues, mostly related to my equipment and they have been great at troubleshooting whether it is their settings or my router settings that need to be updated. Pros The Ring Central desktop soft phone allows me to phone, fax, text, initiate voice conference calls or video meetings, and more functions I still haven't used. The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years. Cons A couple of basic enhancements to better manage conference call access codes that have been requested on their website for the past 7 years have still not been implemented. Their product support team expects me to be able to spend an hour on the phone every time they call and try to cancel the ticket if I don't take their call immediately. But overall they have provided in depth network troubleshooting support when I have had occasional quality of service issues (robotic sounding calls). Review Source Mo'men Y. Online Store Owner Telecommunications Used the software for: 2+ years ### "RingCentral Office Review" April 21, 2019 4.0 Love it! Pros RingCentral is what we use for calls at work. It's great and easy to use for making and receiving calls. It sorts out your log and you can easily check a certain call you had and listen to it, since everything is recorded. It's easy to transfer calls from, do conference calls, and parking the call is a great feature we use when it's so busy and we need to pick up calls on queue. I love that I could change the ringtone, since the default ringtone was annoying and stressful. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. It can send short messages too, and you can adjust your shift/queue time from the web page (RingCentral Portal). It's well-integrated with SalesForce. I know many small businesses that use it too. I'm not part of the team that chose it for the company I work for, but as far as I know, it's not as expensive as other phone services. Cons The quality changes drastically when the connection is unstable. That's the only issue I face using RingCentral. Review Source JB Jennifer B. Administrative Assistant Construction Used the software for: 2+ years ### "Ring Central Review" August 28, 2023 4.0 I like that I can manage my calls from anywhere and call out not using my phone number. Pros I like that I can call out of my cell phone not using my phone number to customers. Cons I do not like that when I am not connected to wifi I drop calls Review Source Response from RingCentral September 7, 2023 Jennifer, the Review Team appreciates your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. We hope this helps regarding dropped calls without connection; thank you! VR Verified Reviewer VP of Operations Hospitality Used the software for: 1-2 years ### "If this is one of the best VOIP services out there, we're lost, Batman." December 14, 2017 3.0 Pros You can make calls from your browser, mobile phone, PC application, MAC, etc. You can purchase phone numbers in many countries around the world (as long as you have a proof of address). Some interesting new reports. Frequent updates to desktop app. Good admin portal with many features. Cons Very expensive. Configurations are quite confusing - not because of the service itself, but because admin interface has bad UX and terminology used is not intuitive. Even billing is so complicated I gave up trying to understand what minutes are included or not. As an Admin, I receive constant complaints about call issues - my users normally dislike it. In some countries, they just gave up and prefer to use their personal phones and pay from own pocket. To create a new user you can pretty much pay and get it immediately (if not a foreign phone number), but to cancel and stop paying 50 those dollars per month per user you have to contact your account manager (whenever he is available) and wait for him to cancel it (can take a couple of weeks, that of course you're paying for). It's better than the previous solution we used, but definitely it became a necessary evil unless we find something better. Review Source Daniel A. Account Services Representative Insurance Used the software for: 6-12 months ### "Not worth the hassle" November 5, 2018 3.0 Pros The best part of using the RingCentral Office software is convenience. It's easy to set up a contact list for your team, use the calendar to schedule conference calls, and log the voice mails for your business records. Overall, it's a slick interface that puts most VoIP UIs to shame. Unfortunately that's where the conveniences end for this program. Cons Every call I've ever made with RingCentral always has a five second delay where the person on the other end repeats the word "Hello?" several times before they can hear me. Within our office if I call comes through on the main line and pops up for everyone if you choose to ignore it, you still receive an annoying notification that you "missed" a call when in fact you didn't. Even more frustrating is the fact that the software hogs memory and processing power when you're on a call and brings your other apps to their knees. Not awesome if you're trying to help a client on the phone but can't access their file thanks to RingCentral freezing your desktop. Forwarding voicemails is also a mess and not handled through the desktop app, but through the RingCentral site which creates more steps in your workflow. Overall, I cannot recommend this app for any business owner who needs a high functioning and efficient VoIP system in their work environment. Use MXIE instead. Review Source James N. Business Development & Marketing Computer Software Used the software for: 1-2 years ### "I have had a good experience with RingCentral, but make sure your system is powerful enough" July 25, 2018 4.0 Pros The RingCentral Office suite has some great products which really integrate well with each other. I host daily meetings with the RingCentral Meetings app and quality is usually good. I also do a lot of cold calling from the soft phone and have the phone integrated with our Salesforce CRM, which makes logging calls very easy. The RingCentral messaging app (Glip) is one of my favorite parts of the suite of products. Great for communicating with your team, sending files quickly, starting a quick video call, and just collaborating in general. Cons Although I love Glip, it keeps freezing on me and I have to uninstall it and reinstall it. Only to have it happen a few minutes later. Luckily, they have a web version of the app, which works great, but I do wish the desktop app would work. We had a lot of issues with call/meeting quality with RingCentral when we first started, but soon realized it was the fault of the systems we were running the program on (4GB Microsoft Surface Tablets). We were experiencing bad call quality, echoes, and delays in calls. After switching to an 8GB Surface most if not all of those issues have been resolved. Review Source DL Danielle L. EHR Clinical Consultant Computer Software Used the software for: 1-2 years ### "RingCentral for the remote worker" January 30, 2024 5.0 Pros I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. Cons Nothing at this time, using this feature is a great resource to remote workers. Review Source Response from RingCentral February 2, 2024 Hey Danielle, the Review Team appreciates you sharing your positive experience with RingCentral! We are proud that our platform has been a valuable resource for remote work, offering the flexibility to use your RingCentral number and maintain professionalism. The 'Do Not Disturb' feature and the ability to answer calls on your mobile phone or computer are designed to enhance your work-life balance! If you have questions or want to share more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral! SH Sheri H. Owner Accounting Used the software for: I used a free trial ### "Experience" January 12, 2024 3.0 I'm glad to hear that it was good. Could you provide more context about what you're referring to? Pros Everything was great but support was hard to contact Cons customer support was hard to get in contact with Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing RingEX Thea availability was good and on the go Review Source MR Marshene R. Patient Care Coordination Health, Wellness and Fitness Used the software for: 1-2 years ### "Needs Improvement" October 30, 2023 3.0 Overall, ring central is very effective. I am able to see my calls and text in one app. Pros I like that I am able to see who is calling members of my team on my desk top. I can see if the answer a call or not. Cons I don't like the fact that when a call is transferred from another party, the call does not record. Review Source Response from RingCentral November 21, 2023 Hey Marshene, we appreciate your review! If you would like to submit a feature request, you can do so easily via our app! Click on your profile picture - scroll down to Suggest a feature; from here, you can search for pre-existing ideas that you can vote on and engage with, and if you have a new idea, you can submit it by selecting "add a new idea." To continue discussing your experience, please email the Review Team at review@ringcentral.com. Thank you! RS Raj S. President Insurance Used the software for: 2+ years ### "Can find better value elsewhere" February 12, 2024 1.0 poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service. Pros Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company Cons getting through the customer service line for simple inquiries was impossible. Review Source Response from RingCentral February 13, 2024 Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service. If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at review@ringcentral.com. AR Allyson R. customer service rep Consumer Services Used the software for: 2+ years ### "Its just ok" October 30, 2023 4.0 Pros I have used Ring Central for 4 years or so. It is easy to use, but drops calls alot. Sometimes callers will say they cannot hear me. Cons Dropping of calls, disconnects calls. Would like for Ring Central to help with that. Review Source Response from RingCentral November 21, 2023 Hi Allyson, the Review Team thanks you for your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. Email us at review@ringcentral.com if you would like to continue the conversation. Thank you! LW Lela W. Paralegal Law Practice Used the software for: 6-12 months ### "Ring Central" May 23, 2023 5.0 Pretty good, customer service has been pretty good as well. Pros The ease of teaching yourself how to use it, customer service is great as well. Highly recommend! Cons I don't like that you can't save text messages from and to clients to save in the file when we close a file. Reason for choosing RingEX Price, customer service, user friendly. Review Source LM Laura M. Quality Assurance Analyst Telecommunications Used the software for: 1-2 years ### "RingCentral MVP" November 14, 2022 4.0 Overall, RingCentral is a very useful tool, for online meetings, since its very user-friendly, it gives very helpful options and it serves as a tool to monitor and share information with my coworkers. As mentioned before, I don't use the app, but the browser version is fairly good. It shows the participants (which is a useful tool to make sure no one else is added to the call), in this section of the call, also shows who's the monitor, and the rest of the participants, along with the camera and microphone option, which allows us to let the other participants know if they are talking but we can hear them or vice-versa. It's just as useful as other video conferencing apps. Fair price and easy to use. Pros I like the fact that I can get on my weekly meetings with my coworkers. Sent them the invitation and they can join right away. I have the option to schedule meetings with them and share my screen and the communication is very efficient. I have never experienced errors or delays while in a meeting. Cons Sometimes it takes a while to log in when I'm not the one hosting the meetings.Since I use the website version and not the app when I click on the invitation link to get into a call, it always tells me to download the app, and that prevents me from going right into the call. Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used. Review Source Hayley M. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Makes remote work simple" May 29, 2020 5.0 I work from home, and have had exactly zero problems with RingCentral. It has been an optimal program, and even in this COVID-19 world, with all of the classrooms meeting digitally, we had no problems having our systems work. Pros I love that RingCentral has so many components included. Not only do I have a work number, but I can make and receive calls from any device I have installed it. I don't have to have a physical desk phone to be a professional. I can also take calls on the run, even though the customer dialed my "desk phone". I love that I can set up which number I'm using to call out (direct line, main line, or personal line) and I absolutely love the fact that I can text with this service. It comes in so handy! Cons I stated in the pros that I love all of the different components. My only complaint would be that they are all seperate apps/programs. We use RingCentral Phone and RingCentral Meetings, but it would be nice if there was a dashboard that had all of that in one screen. Review Source TR Tony R. Director & Founder Computer Networking Used the software for: 1-2 years ### "Perfect product for a SME" March 1, 2021 5.0 Very pleased, it serves us extremely well. We have offices in the UK, Italy and the Philippines and can all use the conferencing tools and phone systems as if we were in the same office. We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally. Pros The ability to configure the platform as required to meet your business requirements. We use it to handle all inbound calls and can route them to mobile phone, desktops and to voice mail boxes as required. With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers. Cons At first, it may appear to be difficult to set-up, but after some trials and finding some of the pitfalls we managed to get it operating how we wanted to. Our business is primarily Mac-based, so it is different from Windows. We had a couple of glitches during the early days when upgrading to the latest MacOS but these did get fixed. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)[Fuze](https://www.capterra.com/p/168394/Fuze/) Reason for choosing RingEX Having completed a detailed UCaaS RFP for a client engagement sometime before and also speaking with some users who are using the platform extensively, it was a fairly easy decision to make. The economics and the functionality made it a good decision for our business. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 2+ years ### "A Buggy Phone System, and an Unethical Company" February 28, 2020 1.0 It was good to start, but as of late the service has gotten worst and the product has gotten worse. Pros It works sometimes. 90% of the calls make it to me and I'm able to pick them up and speak to the person on the other end. Sometimes they hear me clearly other times they are not able to understand me. Cons A phone system that is buggy, drops on customers and is not built for any serious company with real customers. Beware of Dodgy Contract: This is a company that has an auto-renew yearly contract with month to month payments and when service and support go out the windows and the phone system doesn't work, you are still locked into a contract. Overpriced for what you get. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing RingEX It had the features we needed. Features that don't work are hardly features. Review Source MG Monica G. Owner Construction Used the software for: 2+ years ### "My experience with Ring Central" January 23, 2019 5.0 Pros We own a installation business that installs different products for 5-7 Big Box Home Improvement Centers. We bought a new home in a different area code and poor landline phone service. Changing your phone number with a Big Box company is difficult and produces a lag time in several areas including fax and invoice payments from the Big Box. Before the move I heard about Ring Central from a competitor Installer. Most of our work came in over a fax machine at that time and when we vacationed or spent days away from the office it was hard to continue business. With Ring central all faxes come over your phone, much like a email and you can forward them to the different subcontractors right from your cell phone, taking your office with you wherever you go. Additionally, we did not have to change our office land line number when we moved but with the cloud system offered thru Ring central we were able to have all land line calls come thru our cell phone in addition to calls generated by people dialing our cell phone number. All this at very reasonable prices. I do not have to pay for land line service or fax service, but am able to fax from my cell phone or computer. Ring Central has been a life saver and very convenient for my home business. Cons When talking to customers or coworker thru land line cloud phone numbers---If a call comes in over cell phone, the cell phone call takes leadership and often interupts cloud system calls in progress and disconnects calls over land line number. Inconvenient. Review Source Similar Products Featured