Polar

Polar HelpDesk


3 / 5
1 review

Who Uses This Software?

Polar Help Desk is a web-based help desk portal that centralizes and manages customer interaction. Polar Help Desk also integrates email management and generates automatic reports to monitor support.


Average Ratings

1 Review

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $240.00/one-time/user
  • Pricing Details
    $99 per user or unlimited for $299 for both version 4 or version 5
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Polar
  • www.polarsoftware.com
  • Croatia

About Polar HelpDesk

Web based help desk software designed for small businesses that wish to effectively organize technical support online.


22598

Polar HelpDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Polar HelpDesk Reviews Recently Reviewed!


Nothing fancy but gets the job done

Apr 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: We used this for a year because of the low cost and ease to use. We were not disapointed. It delivered the basic functionality to meet our needs.

Cons: It needed somemore develeopment to improve use. We wanted additional functionality that was just not available. Some of these features are asked by others in online communities .