Polar

Polar HelpDesk

3 / 5 1 review


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $240.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Polar
  • www.polarsoftware.com
  • Croatia

About Polar HelpDesk

Web based help desk software designed for small businesses that wish to effectively organize technical support online.


22598

Polar HelpDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Polar HelpDesk Reviews Recently Reviewed!


Nothing fancy but gets the job done

Apr 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We used this for a year because of the low cost and ease to use. We were not disapointed. It delivered the basic functionality to meet our needs.

Cons: It needed somemore develeopment to improve use. We wanted additional functionality that was just not available. Some of these features are asked by others in online communities .