# Zendesk Talk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zendesk Talk the right Telephony solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242231/Zendesk-Talk/reviews --- Zendesk Talk 4.5 (21) [View alternatives](https://www.capterra.com/p/242231/Zendesk-Talk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zendesk Talk Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AT Allan Del Cris T Customer Service RepresentativeOutsourcing/Offshoring, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it.“ December 16, 2024 Mack B Digital coordinatorEntertainment, Self-employedUsed the software for: Less than 6 months. “It also felt cluttered with a lot of unnecessary documentation.“ March 18, 2026 Utkarsh Pratap Singh R DSA Problem SetterComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Zendesk Talk provides rapid help and facilitates communication among financial institution staff members, allowing them to better assist consumers. Because of its capacity to connect discussions across several channels like as phone, email, chat, text, and social media, it is a versatile solution for call center software.“ September 25, 2023 Asmita S Travel sales AgentLeisure, Travel & Tourism, 201 - 500 employeesUsed the software for: 6-12 months. “It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.“ October 2, 2023 Ankit P Business Development Executive Information Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk“ September 30, 2023 Mugdha S Senior consultantComputer Software, 10,001+ employeesUsed the software for: 6-12 months. “It houses our community and how-to guides, enabling our users to exchange ideas and learn new skills from one another.“ September 25, 2023 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ankit P. Business Development Executive Information Technology and Services Used the software for: 6-12 months ### "Best way to Improve customer service " September 30, 2023 5.0 Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it . Pros I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk Cons It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk Review Source ADCT Allan Del Cris T. Customer Service Representative Outsourcing/Offshoring Used the software for: 1-2 years ### "Honest review with Zendesk" December 16, 2024 5.0 Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software. Pros I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate. Cons Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Much cheaper according to the boss how ever we are missing some feature that Zendesk has and Zendesk is much faster/reactive than monday.com. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: Less than 6 months ### "Talking Zen " March 18, 2026 3.0 Overall, I used it when I had a problem with Zendesk Suite and needed to speak to a live agent regarding problems with the apps themselves. So it was useful in a limited capacity but can't see it branch beyond that. Pros I liked its integration with the Zendesk suite and it's cool, almost indie branding and marketing design. I also appreciate the human agents behind the calls and at the time, how the app helped me back to the Zendesk page. Cons I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive. It also felt cluttered with a lot of unnecessary documentation. Review Source RS Ramya S. Research Executive Management Consulting Used the software for: 1-2 years ### "Zendesk Talk Review" September 25, 2023 5.0 Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity. Pros Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support. Cons Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard. Review Source VR Verified Reviewer Executive - Talent acquisition Computer Software Used the software for: 6-12 months ### "Simplify work with Zendesk " September 27, 2023 5.0 As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt. Pros 1\. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also Cons 1\. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing Review Source VR Verified Reviewer Travel sales Agent Leisure, Travel & Tourism Used the software for: 6-12 months ### "Makes the talk easy" October 2, 2023 5.0 Pros Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started. Cons It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business. Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: Less than 6 months ### "Good customer service support software " October 21, 2023 5.0 Overall it's much good experience with Zendesk talk, great place to talk with client, work smoothly. Pros Best solution for tracking customer details, easy to understand and use, communication between customer and team makes better. Cons Lot's of features integrated with Zendesk talk, cost effective and easy to use. Review Source Utkarsh Pratap Singh R. DSA Problem Setter Computer Software Used the software for: Less than 6 months ### "Enhancing Communication with Zendesk Talk" September 25, 2023 5.0 Zendesk Talk is an effective tool for businesses trying to improve communication and customer service. Pros Zendesk Talk provides rapid help and facilitates communication among financial institution staff members, allowing them to better assist consumers. Because of its capacity to connect discussions across several channels like as phone, email, chat, text, and social media, it is a versatile solution for call center software. Cons One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses. It would be advantageous if the software supplied more pricing plans to meet the demands of such organizations. Review Source VR Verified Reviewer Senior consultant Computer Software Used the software for: 6-12 months ### "Zendesk " September 25, 2023 5.0 Zendesk is our primary source of customer support. They submit us tickets when they run into problems, which we resolve through Zendesk. It houses our community and how-to guides, enabling our users to exchange ideas and learn new skills from one another. Pros It works nicely with our existing tech stack and is straightforward enough to utilize right out of the box. Adaptable if required, yet simple enough for everyone to comprehend. works well with both large and small teams Cons Utilizing their search feature can be challenging at times. Actually, it's the only issue I have with the service. The team's constant willingness to assist and enhance the platform is a good thing. Review Source John M. Lead Consultant Environmental Services Used the software for: 6-12 months ### "Zenddesk talk" September 25, 2023 5.0 Pros Allow me to communicate with clients from a platform that is versatile and voice talk is an amazing feature Cons They should make the software more affordable even to individuals Review Source AW Alex W. Teacher Education Management Used the software for: 1-2 years ### "Zen Desk did the job" February 2, 2025 3.0 A reliable product that did what it needed to for our purposes. Pros It was able to work well with our information systems. Cons It took some time to become familiar and proficient with. Review Source PK Piyush K. H.R. Head Internet Used the software for: 2+ years ### "An excellent software." September 25, 2023 5.0 Overall experience has been more great than expected. this works smoothly. Pros This software is really good as this solves many problems. In cases of someone needs urgent guidance, this comes in handy. the UI for this is amazingly well. we at our branch can't really work without this. This really is a great call center software. Cons as of now we did not face anything such to be put down as a con. this is a good piece of software and i would suggest you to go for it. Review Source SD Suzanne D. General insurance manager Insurance Used the software for: 2+ years ### "Excellent live chat tool " May 1, 2023 5.0 Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users. Pros Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development. Cons Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly Review Source JFP Jia Fretz P. CSR Outsourcing/Offshoring Used the software for: 1-2 years ### "Zendesk Talk Feedback" March 27, 2023 5.0 Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports. Pros If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice. Cons It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product. Review Source AA Albert A. Customer Relations Manager Arts and Crafts Used the software for: 6-12 months ### "Communication Software for Businesses" November 24, 2022 4.0 The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses. Pros As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business. Cons Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities. Review Source GU Govind U. Business development executive Information Technology and Services Used the software for: 6-12 months ### "Good software for the communication " October 27, 2023 4.0 It's good experience with Zendesk talk, easy to use, implementation of call, connection with clients and getting each details. Pros Good product for call and communicate with client. It's trusted and easy using, productive application and easy to understand. Cons Good for working never get down, easy to connect and maintaining the data. Review Source EW Edricks W. Manager Fund-Raising Used the software for: I used a free trial ### "Communication bridge " September 21, 2023 5.0 I use it as a communication bridge today customers. Pros Zendesk Talk is if it's a program in communication which creates a bridge between the customer and the business owner I normally use it for effective communication to the clients. Cons It is never slow therefore provides effective communication at any daily time for customer certification. Review Source AB Analyn B. Customer service representative Outsourcing/Offshoring Used the software for: 2+ years ### "Zendesk Talk-honest review" February 17, 2023 5.0 Pros Counts the number of tickets every merging. Cons Two people can access one email concern. Review Source KE Kule E. Mechanical controller and software engineer Automotive Used the software for: Less than 6 months ### "Customer support service " October 3, 2023 5.0 Easy to connect with customers contacts Pros Zendesk Talk is easy to create tickets to customer and enhance communication. Cons Not commonly used by every one and requires premium for effective service Review Source AR Arunkumar R. Associate software Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Best call monitoring system " October 2, 2023 5.0 Pros This software is used for our company monitoring the calls and managing the calls overall helps to make easy monitoring services and making smooth proces Cons Configuration is little complicated in this tool otherwise is good to use Review Source EM Erika M. Administrativo Arts and Crafts Used the software for: Less than 6 months ### "La verdad no es recomendable " October 15, 2022 1.0 Mala Pros Que se puede contactar al proveedor de servicios Cons Que no atienden bien son groseros y no resuelven Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.