--- title: "Zendesk Talk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zendesk Talk Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/242231/Zendesk-Talk/" page_type: "product" language: "en" --- # Zendesk Talk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zendesk Talk ## What is Zendesk Talk? Zendesk Talk is an integrated voice solution that syncs with all other customer service channels. It allows you to see customer information right away and offers advanced call transcriptions, redaction and quality assurance capabilities. Customers can request a callback instead of holding in the queue + much more! Zendesk Talk is sold within the Zendesk Suite and is available in 5 different plans depending on business size. ## What is Zendesk Talk used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Call Center](https://www.capterra.com/call-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 5% Starting price $49 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zendesk Talk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zendesk.com&name=Zendesk Talk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zendesk Talk 4.5 (21) VS. [4.4 (18,800)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $49 per user, per month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (21) Ease Of Use 4.0 (18,135) Value For Money 4.1 (20) Value For Money 4.0 (12,821) Customer Service 4.4 (20) Customer Service 4.1 (14,053) ## Zendesk Talk alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (182)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242231/Zendesk-Talk/alternatives/) ## FAQs about Zendesk Talk Overview ### Which roles and teams benefit most from Zendesk Talk? Zendesk Talk is most used by customer service teams, customer relations managers, and support representatives who handle high call volumes and need faster issue resolution. Sales and business development teams use it to manage outreach and follow-ups, while consultants, managers, and HR or administrative staff rely on it for organized communication and call tracking. Answer based on 21 reviews Overview ### What company size and industries is Zendesk Talk built for? Zendesk Talk is built primarily for small businesses, which make up 52% of reviewers, with strongest adoption in Computer Software, Information Technology and Services, and Outsourcing/Offshoring at 14% each. It also serves midsize businesses and enterprises evenly, with each group representing 24% of reviewers. Answer based on 21 reviews Features and Usability ### What are the key features of Zendesk Talk? Zendesk Talk offers call center management features like automated routing, automatic call distribution, IVR, queue management, call transfer, caller ID, and voicemail. It also includes call logging, call recording, call monitoring, call transcription, reporting and analytics, contact management, support ticket management, SMS messaging, chat/messaging, and computer telephony integration. ## Features AI summary Based on 2,206 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Zendesk Talk includes **Call Routing** and **Call Monitoring**, giving teams a way to direct calls to the right agents and review live interactions for quality control. However, it does not offer **VoIP Connection**. Instead, it provides other features that reviewers also consider important, including **Call Recording** (**40%**), **Caller ID** (**39%**), and **Call Center Management** (**38%**), helping businesses track conversations, identify incoming callers, and manage support operations more effectively. Call Routing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Contact Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Queue Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Call Logging 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Customizable Fields 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Zendesk Talk 29 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Support Ticket Management: Allow customers/users to submit support queries and service requests - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.1 (20) [View pricing plan details](https://www.capterra.com/p/242231/Zendesk-Talk/pricing/) Suite Team $49.00 It includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help center - SINGLE - AI-powered automated answers - UP TO 50 - Reporting and analytics - PREBUILT - Data and file storage - STANDARD - 1,000+ apps and integrations - PREBUILT - Robust APIs - STANDARD RATE LIMIT Suite Growth $79.00 It includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help Center - Multiple - AI-powered automated answers - UP TO 100 - Reporting and analytics - PREBUILT - Data and File Storage - Intermediate - 1,000+ apps and integrations - PREBUILT & CUSTOM - Robust APIs - ADVANCED RATE LIMIT Suite Professional $99.00 It includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help center - MULTIPLE - AI-powered automated answers - UP TO 500 - Reporting and analytics - PREBUILT/CUSTOM - Data and File Storage - Intermediate - 1,000+ apps and integrations - PREBUILT & CUSTOM - Robust Apis - Advanced Rate Limit Value for money 4.1 (20) 4.1 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (20) 4.4 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 21 reviews Filter by rating 5(16) 4(2) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Digital coordinator Entertainment ### "Talking Zen " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 18, 2026 Overall, I used it when I had a problem with Zendesk Suite and needed to speak to a live agent regarding problems with the apps themselves. So it was useful in a limited capacity but can't see it branch beyond that. Pros I liked its integration with the Zendesk suite and it's cool, almost indie branding and marketing design. I also appreciate the human agents behind the calls and at the time, how the app helped me back to the Zendesk page. Cons I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive. It also felt cluttered with a lot of unnecessary documentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Alex W. Teacher Education Management ### "Zen Desk did the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 2, 2025 A reliable product that did what it needed to for our purposes. Pros It was able to work well with our information systems. Cons It took some time to become familiar and proficient with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Allan Del Cris T. Customer Service Representative Outsourcing/Offshoring ### "Honest review with Zendesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 16, 2024 Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software. Pros I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate. Cons Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Much cheaper according to the boss how ever we are missing some feature that Zendesk has and Zendesk is much faster/reactive than monday.com. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GU Govind U. Business development executive Information Technology and Services ### "Good software for the communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2023 It's good experience with Zendesk talk, easy to use, implementation of call, connection with clients and getting each details. Pros Good product for call and communicate with client. It's trusted and easy using, productive application and easy to understand. Cons Good for working never get down, easy to connect and maintaining the data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultant Information Technology and Services ### "Good customer service support software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2023 Overall it's much good experience with Zendesk talk, great place to talk with client, work smoothly. Pros Best solution for tracking customer details, easy to understand and use, communication between customer and team makes better. Cons Lot's of features integrated with Zendesk talk, cost effective and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Kule E. Mechanical controller and software engineer Automotive ### "Customer support service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2023 Easy to connect with customers contacts Pros Zendesk Talk is easy to create tickets to customer and enhance communication. Cons Not commonly used by every one and requires premium for effective service Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Travel sales Agent Leisure, Travel & Tourism ### "Makes the talk easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2023 Pros Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started. Cons It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Arunkumar R. Associate software Engineer Airlines/Aviation ### "Best call monitoring system " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Pros This software is used for our company monitoring the calls and managing the calls overall helps to make easy monitoring services and making smooth proces Cons Configuration is little complicated in this tool otherwise is good to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ankit P. Business Development Executive Information Technology and Services ### "Best way to Improve customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2023 Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it . Pros I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk Cons It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Executive - Talent acquisition Computer Software ### "Simplify work with Zendesk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2023 As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt. Pros 1\. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also Cons 1\. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242231/Zendesk-Talk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.