# MyAlice Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MyAlice Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/242232/MyAlice

---

# 

 MyAlice Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MyAlice

## What is MyAlice?

All-in-one Conversational Commerce Platform that empowers e-commerces to sell more.

## What is MyAlice used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for MyAlice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://myalice.ai&name=MyAlice)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MyAlice

4.7 (17)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (17)

Ease Of Use

4.3 (3,594)

Value For Money

4.7 (13)

Value For Money

4.2 (2,648)

Customer Service

4.8 (13)

Customer Service

4.3 (2,758)

## MyAlice alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/242232/MyAlice/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Knowledge Base Management

4.8 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ticket Management

4.9 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

MyAlice 13 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

AI-based platform which conducts a conversation via auditory or textual methods

A collection of customer information such as contact details, demographics, previous interactions, etc.

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

View and track pertinent metrics to find patterns and gain insights from data

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.5 (17)

4.5

Based on 17 reviews

## Pricing

Value for money

4.7 (13)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (13)

4.7

Based on 13 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (13)

4.8

Based on 13 reviews

## User reviews

Overall rating

4.7

Based on 17 reviews

Filter by rating

5(12)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AK

Ashok K.

Designer

Marketing and Advertising

### "Best Chat System for E-Commerce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 29, 2022

My Alice will be suitable for the WooCommerce / Shopify site owners who are trying to optimize different modes of communication

Pros

Myalice is an good chat and ticket management system specifically designed for e-commerce. The integration to different platforms like Facebook messenger, Whatsapp, Mobile app plugin gives an good control on the managing all the information in an single dashboard. Save lots of time and the interface is also clean.

Cons

Myalice will work with only WooCommerce and Shopify, they have promised that they will bring Magneto and Big Commerce Integrations but slow on that. Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jorge Ricardo V.

Founder

Food Production

### "Sell in all social networks with the help of AI and automted bots "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 23, 2022

it saves me a lot of space in my mobile and it allows me to have the big picture inside one place

Pros

Connects with woocommerce and shopify, you can create customers journey with automated answers to give an excellent customer service to clients

Cons

My only con at the moment is that is missing the feature to give to the customer the option to open my woocomerce catalog without human intervention from within any social network chat, but they are working on that! so my clients will see my products and place orders automatically from any social network without any human intervention, thanks to the bot!!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Shlomo Z.

President

Consumer Goods

### "MyAlice is Great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2022

Pros

I’m a big fan of the team. They take feedback very seriously & listen to their users. This is one of my favorite things about MyAlice.

Cons

The Ticketing system can use some more small features. Although they already have great features & they are constantly improving the system every day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hermes L.

CTO

Restaurants

### "Clean and Neat UI but..."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 16, 2022

Nice App but, do have a bit learning curve.

Pros

I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part.

Cons

But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vikas P.

Digital Marketing Manager

Marketing and Advertising

### "The helpdesk software I have been waiting for..."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 16, 2022

The experience is great, I would refer this product to all the beginner e-commerce store owners.

Pros

I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details.

Cons

Sometimes it lags the conversation but thats just a glitch.

Reasons for choosing MyAlice

Kibo did not launch and freshdesk is costly...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Victor L.

Management consultant

Management Consulting

### "Good tool for customer support for an online store"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 16, 2022

Pros

MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omni channel support and can connect my all major social media channels like whatsapp, FB messenger, instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster.

Cons

I would like to see more integrations like with other e-commerce tools and chat applications like wechat, etc. Overall it is a great tool and team is working and dedicated to make this tool even better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

mike a.

director

Wholesale

### "Great Value"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 16, 2022

Pros

MyAlice is a great value, as it has many of the features of Gorgias at a fraction of the price. It also has a great UI.

Cons

I would like to see support for more shopping carts outside of Shopify and Woocommerce. They should offer an open API to allow any other cart to connect to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director

Retail

### "Good value multi-channel support solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 16, 2022

Very good. It's good value compared to the extablished players and works as well, with (most of) the bells and whistles. Support is good too

Pros

It makes it easy to manage customer queries team and we can manage and view the same chats from one centralised location, instead of 10 difference places as we had to before. BEing able to see customer order history in shopify is great

Cons

There's a bit of a learning curve, the UI could be improved a bit. That's all I can say though

Alternatives considered

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)

Reasons for choosing MyAlice

Gorgias is great but it's just too expensive. MyAlice is much better value for money.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Dave C.

Director

Design

### "Solid Live Chat tool With an Easy to Use Bot Builder"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 16, 2022

Pros

Really impressed with MyAlice. I was able to connect it with my Shopify account quickly and have it running in a matter of minutes. It was just a few steps to complete and get going. Connecting to my social channels was just as easy. The dashboard in MyAlice is well designed, so you can easily navigate to each section and gain insight. If you need to build a chat bot, they have a drag and drop builder that makes it simple for even a complete novice to build a dialog flow.

Cons

Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment. I did see they plan to offer this. For me this is an important channel, so I hope they offer it soon.

Alternatives considered

[Gist](https://www.capterra.com/p/188710/Gist/)

Reasons for choosing MyAlice

My Alice is affordable and well designed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Aniket H.

Owner

Retail

### "Best All In One Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2022

Easy and quick tool to manage.

Pros

Best all in one E-Com customer management tool. You can manage all inbox massages of all social media ac in one place. The support desk and live chat feature are amazing. Open Assignment Submission

Cons

All functions are working fine yet. No issue at all.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/242232/MyAlice/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)