# MyAlice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MyAlice Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/242232/MyAlice --- # MyAlice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MyAlice ## What is MyAlice? All-in-one Conversational Commerce Platform that empowers e-commerces to sell more. ## What is MyAlice used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyAlice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://myalice.ai&name=MyAlice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyAlice 4.7 (17) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (17) Ease Of Use 4.3 (3,603) Value For Money 4.7 (13) Value For Money 4.2 (2,658) Customer Service 4.8 (13) Customer Service 4.3 (2,766) ## MyAlice alternatives [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242232/MyAlice/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.8 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Chatbot AI-based platform which conducts a conversation via auditory or textual methods MyAlice 13 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request AI-based platform which conducts a conversation via auditory or textual methods A collection of customer information such as contact details, demographics, previous interactions, etc. Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.7 (13) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (13) 4.7 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 17 reviews Filter by rating 5(12) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AK Ashok K. Designer Marketing and Advertising ### "Best Chat System for E-Commerce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2022 My Alice will be suitable for the WooCommerce / Shopify site owners who are trying to optimize different modes of communication Pros Myalice is an good chat and ticket management system specifically designed for e-commerce. The integration to different platforms like Facebook messenger, Whatsapp, Mobile app plugin gives an good control on the managing all the information in an single dashboard. Save lots of time and the interface is also clean. Cons Myalice will work with only WooCommerce and Shopify, they have promised that they will bring Magneto and Big Commerce Integrations but slow on that. Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jorge Ricardo V. Founder Food Production ### "Sell in all social networks with the help of AI and automted bots " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 23, 2022 it saves me a lot of space in my mobile and it allows me to have the big picture inside one place Pros Connects with woocommerce and shopify, you can create customers journey with automated answers to give an excellent customer service to clients Cons My only con at the moment is that is missing the feature to give to the customer the option to open my woocomerce catalog without human intervention from within any social network chat, but they are working on that! so my clients will see my products and place orders automatically from any social network without any human intervention, thanks to the bot!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shlomo Z. President Consumer Goods ### "MyAlice is Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2022 Pros I’m a big fan of the team. They take feedback very seriously & listen to their users. This is one of my favorite things about MyAlice. Cons The Ticketing system can use some more small features. Although they already have great features & they are constantly improving the system every day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hermes L. CTO Restaurants ### "Clean and Neat UI but..." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 16, 2022 Nice App but, do have a bit learning curve. Pros I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part. Cons But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vikas P. Digital Marketing Manager Marketing and Advertising ### "The helpdesk software I have been waiting for..." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2022 The experience is great, I would refer this product to all the beginner e-commerce store owners. Pros I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details. Cons Sometimes it lags the conversation but thats just a glitch. Reasons for choosing MyAlice Kibo did not launch and freshdesk is costly... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Victor L. Management consultant Management Consulting ### "Good tool for customer support for an online store" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2022 Pros MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omni channel support and can connect my all major social media channels like whatsapp, FB messenger, instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster. Cons I would like to see more integrations like with other e-commerce tools and chat applications like wechat, etc. Overall it is a great tool and team is working and dedicated to make this tool even better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA mike a. director Wholesale ### "Great Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 16, 2022 Pros MyAlice is a great value, as it has many of the features of Gorgias at a fraction of the price. It also has a great UI. Cons I would like to see support for more shopping carts outside of Shopify and Woocommerce. They should offer an open API to allow any other cart to connect to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director Retail ### "Good value multi-channel support solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2022 Very good. It's good value compared to the extablished players and works as well, with (most of) the bells and whistles. Support is good too Pros It makes it easy to manage customer queries team and we can manage and view the same chats from one centralised location, instead of 10 difference places as we had to before. BEing able to see customer order history in shopify is great Cons There's a bit of a learning curve, the UI could be improved a bit. That's all I can say though Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reasons for choosing MyAlice Gorgias is great but it's just too expensive. MyAlice is much better value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dave C. Director Design ### "Solid Live Chat tool With an Easy to Use Bot Builder" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 16, 2022 Pros Really impressed with MyAlice. I was able to connect it with my Shopify account quickly and have it running in a matter of minutes. It was just a few steps to complete and get going. Connecting to my social channels was just as easy. The dashboard in MyAlice is well designed, so you can easily navigate to each section and gain insight. If you need to build a chat bot, they have a drag and drop builder that makes it simple for even a complete novice to build a dialog flow. Cons Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment. I did see they plan to offer this. For me this is an important channel, so I hope they offer it soon. Alternatives considered [Gist](https://www.capterra.com/p/188710/Gist/) Reasons for choosing MyAlice My Alice is affordable and well designed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Aniket H. Owner Retail ### "Best All In One Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Easy and quick tool to manage. Pros Best all in one E-Com customer management tool. You can manage all inbox massages of all social media ac in one place. The support desk and live chat feature are amazing. Open Assignment Submission Cons All functions are working fine yet. No issue at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242232/MyAlice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)