# MyAlice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyAlice the right Help Desk solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242232/MyAlice/reviews --- MyAlice 4.7 (17) [View alternatives](https://www.capterra.com/p/242232/MyAlice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyAlice Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rocco C. CEO Food & Beverages Used the software for: Less than 6 months ### "Solid Product!" February 23, 2022 5.0 Pros I rarely do reviews, but I have to say that MyAlice really surprised me :) Compared to other competing tools, MyAlice really has everything you can hope for. It integrates perfectly with my WooCommerce store and at the same time with the social channels I currently use for my store (Facebook and Instagram) I can manage everything from one place and that's great! In addition, my team and I can manage and see the same chats from a single place, a very useful function for live chat on the website, but above all for Whatsapp. Also, even if we are not online, the automated bots respond to customers. Their Roadmap is very promising and even if the product is great right now, it will surely be a market leader if all the features in the roadmap are implemented. The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works. The team is very attentive and responds quickly to both emails and the Facebook group. They have a solid vision. Highly recommended. Cons MyAlice still has something to add and improve, in my opinion on these points: - Add my various company emails as channels (already on the roadmap) - Make the app completely multilingual, both in the backend and above all in the front end (in the actual chat) - Also add a desktop app beyond the browser version - have all the functions of the desktop version in the mobile app, so that you can also use only the one on the go. - To be able to program the messages to be sent - Abandoned cart recovery function, both by chat and by email. - The chat should be able to collect contact details, such as name, surname, email and telephone. Luckily the Team has already ensured that these points are on the roadmap, so they will definitely be implemented in the coming months of this year! Review Source Response from Alice Labs March 7, 2022 Thank you so much Rocco! Glad you're loving our platform. Please stay tuned for more amazing features scheduled in our roadmap! VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Good value multi-channel support solution" March 16, 2022 5.0 Very good. It's good value compared to the extablished players and works as well, with (most of) the bells and whistles. Support is good too Pros It makes it easy to manage customer queries team and we can manage and view the same chats from one centralised location, instead of 10 difference places as we had to before. BEing able to see customer order history in shopify is great Cons There's a bit of a learning curve, the UI could be improved a bit. That's all I can say though Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing MyAlice Gorgias is great but it's just too expensive. MyAlice is much better value for money. Review Source Hermes L. CTO Restaurants Used the software for: I used a free trial ### "Clean and Neat UI but..." March 16, 2022 4.0 Nice App but, do have a bit learning curve. Pros I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part. Cons But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder. Review Source KT Kanpong T. Director Education Management Used the software for: Less than 6 months ### "MyAlice with Very Promising Future for E-Commerce Sales and Support" February 27, 2022 4.0 We have searched for an omnichannel software that can integrate with LINE OA which is a WhatsApp-like chat application used in South East Asia. We have tried a few local one in Thailand, including some international ones (both established and newer ones). Some we did try out and did not continue using them either because of the prices, software’s speeds or barriers on basic functions (e.g. could not successfully integrate with LINE OA or slow). After testing out MyAlice, we decided to stick with it. Pros 1) The UX and UI are clean, and easy to navigate. My team can easily learn to use myalice’s basic function without a headache. 2) MyAlice can be accessed from a web browser as well as a mobile app which is important, especially for our team to respond to inquiries at anytime, and the speed load is good. 3) The comprehensive functions that serve our needs in addition to LINE OA integration include: a) The analytics and report on report menus which provide comprehensive data which can be used fro analytics, and b) chat assignment & internal note for internal collaboration, and woo commerce integration with product recommendation & check out from MyAlice. P.S. our sale admin can covert sales easier through product recommendation function, and create a new order right from the software. Cons MyAlice still lacks some of the functions which we would like to have which I have seen the feature requested added on their Roadmap. These include shared email inbox, and the knowledge base. The ability to reopen the closed ticket is important as well, and I believe the team is working on it. Also, I wish that the notes taken on chat with each customer can be recorded and viewed from the right side menu of the chat, and in the details of the customer(s) in the customer menu. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) pricing, and myalice offer Review Source Response from Alice Labs March 3, 2022 Thank you so much for the review. We're glad to know you have found our Line integration helpful and it is helping your business grow. About the new features, we hope you stay with us till features like email integration and knowledge base come to MyAlice. We're already working on it and should be live very soon! Wishing you all the best and thank you so much for using MyAlice! SP Sajwal P. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Overall a very decent software with fast paced development " February 24, 2022 4.0 Overall a very good experience. It can be better, but the \[SENSITIVE CONTENT\] are working on making it better day and night and they are very responsive Pros After trying out a few similar solutions, I have to say the best part about MyAlice is that it comes with a bot builder tool, which allows you to build your own chatbot for your ecommerce business. This is just a cherry on top of the cake that is already filled with features such as allowing you to create a custom help desk, being able to set up multi-channel messaging, looking at customer data from all channels in one place, and more. I also like how the founders are responsive and get back to you on any issues you might have. Cons There are still some minor bugs in the platform, I could also use a GMB chatbot which they do not have yet. Switched from [Gist](https://www.capterra.com/p/188710/Gist/) More channels offered. Review Source Response from Alice Labs March 7, 2022 Thank you so much for your review! We're excited to hear that you are enjoying the chatbot builder segment of the solution. And about the Google My Business integration, we'll definitely integrate it in near future. Please stay tuned and keep using MyAlice! Victor L. Management consultant Management Consulting Used the software for: Less than 6 months ### "Good tool for customer support for an online store" March 16, 2022 5.0 Pros MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omni channel support and can connect my all major social media channels like whatsapp, FB messenger, instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster. Cons I would like to see more integrations like with other e-commerce tools and chat applications like wechat, etc. Overall it is a great tool and team is working and dedicated to make this tool even better. Review Source VR Verified Reviewer Digital Marketer Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Tawk.to Alternative but Ecommerce Focused + Chatbot" February 23, 2022 5.0 MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels. I am able to connect with my customers better than ever before and I love that I am able to keep my team informed of every interaction that I am having with them. Pros MyAlice helps me manage my orders, respond to customer inquiries, and personalize conversations with my customers. I love using MyAlice for two reasons. One, it provides a centralized platform for my ecommerce needs. Two, the customer service is great. The reps are super helpful and knowledgeable and they always get back to me in a timely manner. I love the way the platform is set up. It is very easy to navigate and I love that I am able to set up my own customer service monitoring tools. Cons I tried integrating myalice with my Brizy cloud website but I can't seem to get it working. I would love to also see a template for sequence/workflows to make it easier for users to setup depending on their usecase. Review Source Response from Alice Labs March 7, 2022 Thank you for this great review. It is exciting to see you are finding value in our solution. Also, thank you so much for suggestion about template work flow. We will definitely work on it in near future. Jorge Ricardo V. Founder Food Production Used the software for: Less than 6 months ### "Sell in all social networks with the help of AI and automted bots " March 23, 2022 5.0 it saves me a lot of space in my mobile and it allows me to have the big picture inside one place Pros Connects with woocommerce and shopify, you can create customers journey with automated answers to give an excellent customer service to clients Cons My only con at the moment is that is missing the feature to give to the customer the option to open my woocomerce catalog without human intervention from within any social network chat, but they are working on that! so my clients will see my products and place orders automatically from any social network without any human intervention, thanks to the bot!! Review Source Vikas P. Digital Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "The helpdesk software I have been waiting for..." March 16, 2022 4.0 The experience is great, I would refer this product to all the beginner e-commerce store owners. Pros I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details. Cons Sometimes it lags the conversation but thats just a glitch. Reason for choosing MyAlice Kibo did not launch and freshdesk is costly... Review Source Shlomo Z. President Consumer Goods Used the software for: Less than 6 months ### "MyAlice is Great" March 17, 2022 5.0 Pros I’m a big fan of the team. They take feedback very seriously & listen to their users. This is one of my favorite things about MyAlice. Cons The Ticketing system can use some more small features. Although they already have great features & they are constantly improving the system every day. Review Source DC Dave C. Director Design Used the software for: Less than 6 months ### "Solid Live Chat tool With an Easy to Use Bot Builder" March 16, 2022 4.0 Pros Really impressed with MyAlice. I was able to connect it with my Shopify account quickly and have it running in a matter of minutes. It was just a few steps to complete and get going. Connecting to my social channels was just as easy. The dashboard in MyAlice is well designed, so you can easily navigate to each section and gain insight. If you need to build a chat bot, they have a drag and drop builder that makes it simple for even a complete novice to build a dialog flow. Cons Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment. I did see they plan to offer this. For me this is an important channel, so I hope they offer it soon. Alternatives considered [Gist](https://www.capterra.com/p/188710/Gist/) Reason for choosing MyAlice My Alice is affordable and well designed. Review Source MC Moses C. CEO Food & Beverages Used the software for: Less than 6 months ### "I've been waiting a long time for something like MyAlice and I'm so pleased that it finally launched" February 24, 2022 5.0 Even without reading any documentation, I can easily set up the integration with channels, the chat bot's auto-reply. Pros It can integrate with WooCommerce store and let me easily follow up with customers within chats. Cons The UI seems doesn't have dark mode yet. Reason for choosing MyAlice It can integrate with WooCommerce store. Review Source Response from Alice Labs March 7, 2022 Thank you Moses! It's amazing to know that you're getting benefits from our WooCommerce integration. Also, thank you for your suggestion of adding dark mode. We will definitely look into it! KG Kumar G. Founder Arts and Crafts Used the software for: Less than 6 months ### "Great Product & Sofware" February 23, 2022 5.0 Pros The product looks promising, especially focussing on the e-commerce specific features is what makes it more special. Their onboarding process and support are also great, they fix problems whenever I face it. Cons Nothing as such as of now, but bringing in more features especially specific for e-commerce will be a great thing. Review Source Response from Alice Labs March 7, 2022 Thank you for this kind review! We're glad to hear you found our onboarding and support helpful. Hope you keep using MyAlice and bringing value to your business. AH Aniket H. Owner Retail Used the software for: Less than 6 months ### "Best All In One Tool" March 9, 2022 5.0 Easy and quick tool to manage. Pros Best all in one E-Com customer management tool. You can manage all inbox massages of all social media ac in one place. The support desk and live chat feature are amazing. Open Assignment Submission Cons All functions are working fine yet. No issue at all. Review Source AK Ashok K. Designer Marketing and Advertising Used the software for: Less than 6 months ### "Best Chat System for E-Commerce" July 29, 2022 5.0 My Alice will be suitable for the WooCommerce / Shopify site owners who are trying to optimize different modes of communication Pros Myalice is an good chat and ticket management system specifically designed for e-commerce. The integration to different platforms like Facebook messenger, Whatsapp, Mobile app plugin gives an good control on the managing all the information in an single dashboard. Save lots of time and the interface is also clean. Cons Myalice will work with only WooCommerce and Shopify, they have promised that they will bring Magneto and Big Commerce Integrations but slow on that. Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration. Review Source Henry H. Founder Education Management Used the software for: Less than 6 months ### "Great Chatbot + Live Chat solution with Woo Integration" February 23, 2022 5.0 Pros Chatbot, live chat, mobile apps, email inbox(coming soon) and WooCommerce integrations. Cons Needs knowledgebase, better widget and customer portal Review Source Response from Alice Labs March 7, 2022 Thank you for this great review! Hope you're finding great value from our product. About the knowledge base you mentioned, it's already in our product roadmap. Stay tuned! mA mike A. director Wholesale Used the software for: I used a free trial ### "Great Value" March 16, 2022 5.0 Pros MyAlice is a great value, as it has many of the features of Gorgias at a fraction of the price. It also has a great UI. Cons I would like to see support for more shopping carts outside of Shopify and Woocommerce. They should offer an open API to allow any other cart to connect to it. 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