# Impero Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Impero Connect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/242233/Impero-Connect --- # Impero Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Impero Connect ## What is Impero Connect? Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment. Impero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organization can run effectively and safely, no matter where people and devices connect. ## What is Impero Connect used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Impero Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.imperosoftware.co.uk/&name=Impero Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Impero Connect 4.6 (18) VS. [4.7 (24,068)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $33 Per Year Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (18) Ease Of Use 4.6 (11,606) Value For Money 4.5 (13) Value For Money 4.5 (8,207) Customer Service 4.9 (14) Customer Service 4.4 (7,499) ## Impero Connect alternatives [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242233/Impero-Connect/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Unattended Access 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Diagnostic Tools 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics File Sharing 1.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Remote Access/Control 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Customizable Branding 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Impero Connect 22 features Define levels of authorization for access to specific files or systems A record of all activities within the system, including user access, changes made, etc. Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Deploy updates or install new software remotely View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Record active support and chat sessions for auditing and training Transfer a support session to another team member Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Supports various video file formats Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.5 (13) Free Trial Free Version Basic $33.00 Per Year Value for money 4.5 (13) 4.5 Based on 13 reviews ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(11) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT Anton T. Project Automation Responsible Medical Devices ### "In general, Impero meets our needs " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2022 The overall experience is that Impero portal setup is the right chose for our department, where we have many machines placed at sites worldwide. Pros It is good to scale users to different hosts which do that many OEM's can share the same portal It is highly positive that we don't need any hardware. Cons when you have 50+ devices, guests, roles etc. ant the portal default always show 10. then it takes time to go down and chose to change to present 100 lines per page. For me the portal must default always present all devices, users etc. then you can degrease if needed.In same way some of the combo boxes cannot show all lines in the combo box.If you as an example should find a device starting with Z it is not possible to scroll down to Z if there are many devises. Reasons for choosing Impero Connect Mostly because that Impero don't need any hardware.It is a mature product and have service worldwide and the price policy is acceptable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Geoffrey C. Process Engineer Computer Hardware ### "Excellent for certain scopes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 19, 2022 Pros It is easy to install and use. It certainly makes work more efficient. Cons The IP security is not really there for situations like we have. In a school or small business environment where everyone is a member of the same organization it would be excellent. Where the users are not from the same organization, the ability to secure IP is very important and is not addressed well in the current versions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2022 Hi Geoffrey, Thank you so much for your review and feedback. We're proud of the industry-leading security features we offer to our client base. There might be an existing resolution for your concern, and we'd enjoy the opportunity to talk it through with you. Please contact support@imperosoftware.com so we can get in touch, clarify the issue in a personal Support session, and find a resolution. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access. SL Shaul L. Network Admin Health, Wellness and Fitness ### "Good product overall" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 19, 2022 Product does what it supposed to, most of the time. Support is great with any issue you'll might have with the product. Pros Very good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features Cons Sometimes the host client stops working, and we cant access the host until the host will restart his machine. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Impero Connect Good for domain environment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2022 Thank you for your feedback and review, Shaul. We'd like to help troubleshoot this issue with you. Connect has a reputation for reliability and stability, and we want your experience with the product to reflect that. We'd be happy to set up a personal Support session to resolve the issue. Please reach out to support@imperosoftware.com so we can get connected. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access. CP Casey P. Academic Field Technician Education Management ### "Great classroom solution with many options" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 19, 2022 Pros I love the ability to keep an eye on students as they work, being able to lock down the computers, and using the "run" applications to assist in software installs across a lab. Cons Working across subnets over active directory can be complicated. I have yet to use a version that allows more than one "teacher" to be connected to the same room. This causes the software to be useless in situations when a "teacher" is already connected and I need access from a remote location. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dany D. IT specialist Retail ### "works very good for unatended access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 19, 2022 Pros Very good for granular unattended access, easy integration with active directory. Cons nothing, overall very satisfied with the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2022 Thanks so much for your review, Dany! We always appreciate the feedback we get from our users. We are thrilled that everything is working well for you and, should that ever change, please let us know right away so we can help resolve the issue and get you moving easily again. CS Curtis S. Marketing Manager Retail ### "Remote Tech Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 15, 2022 Pros I like that this program allows me to reach out and help stores for with any computer issues or items that they need extra direction on. Cons The are a couple of things that would be nice. I would like to see an option to be able to put different stores in to several different groups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2022 Thank you so much for writing your review, Curtis! We do have a feature that allows different kinds of grouping. That may help resolve your concern. Please email support@imperosoftware.com for more details. AU Anonymous User Analyst Financial Services ### "Netop review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 22, 2020 Pros The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc. Cons It works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2020 Thank you for the feedback. Netop is used by customers all over the world to support and manage devices and they routinely mention the same "Pros" you have. We rarely hear these "Cons". Netop is routinely praised for our consistent, solid performance. If you are experiencing "breaks" or challenges when switching users please contact the Netop Support Team and we'll work with you to correct the issues. We can also address issues related to speed and performance. Netop Remote Control includes a variety of options and configuration choices that allow you to optimize remote sessions even when dealing with low-bandwidth connections. GW Gary W. Owner Information Technology and Services ### "Netop Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2020 Overall, I have always been pleased with Netop. It is a great program to use. Pros I have been a long time user of Netop. I had a client introduce me to it. I was a firm believer in Symantec pcAnywhere. I quickly moved everything over to Netop when I saw how much better it was. It has been many years and the product has changed drastically. It's a great solution to use when you want to remote control your clients. Cons I really have never run into any issues with using this package. I have nothing bad to say about this product at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2020 Thank you for the review. We've been making Netop Remote Control software for over 30 years and feedback from customers like you has shaped the product in countless ways. We work every day to make the software more secure, more flexible and more efficient. Beyond producing "great" software, we also strive to provide the best service in the industry. If you ever need assistance with a tricky network setup, help with a mass deployment, or just have questions about optimizing the software in your environment please let us know. Regards, Your friends at Netop AU Anonymous User Teacher Education Management ### "Very helpful product to offer support to your clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2019 Pros The ability to take control of machines in order to offer real time support to other people is the best part of this software. You can solve problems and learn other people to solve theirs themselves, this way. Cons I have not found any disadvantage in this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2019 Hi there, Thank you for the kind review. We greatly appreciate you taking the time to review our software. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to hear that Netop has been able to provide value for you and your organization. We make it a priority to provide helpful support to address any needs that may come your way. Best regards, Your Friends at Netop TP Taylor P. IT System Analyst Government Administration ### "Netop Remote Control Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 18, 2019 Very good, I've liked it. Use it every day. Pros FIPS compliant, web version as well as client installed version Cons Deployment could be improved as far as learning how to do it to a domain. Guest interface could be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2019 Hi Taylor, Thank you for the kind review. Netop is continually working to improve the user experience of our software and your feedback is really appreciated. We are happy to be able to provide effective and secure software that can be utilized on a daily basis. Netop is committed to making sure that Netop Remote Control software is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the guest interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. Best regards, Your Friends at Netop [View all Reviews](https://www.capterra.com/p/242233/Impero-Connect/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)