# Impero Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Impero Connect the right Remote Support solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242233/Impero-Connect/reviews --- Impero Connect 4.6 (18) [View alternatives](https://www.capterra.com/p/242233/Impero-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Impero Connect Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary B. Support Center Manager Oil & Energy Used the software for: 2+ years ### "Reliable Product For Our Needs" January 30, 2019 5.0 I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have. Pros We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require. Cons We have not encountered any Cons with this product at this time. Review Source Response from Impero Software February 5, 2019 Hi Gary, Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way. We appreciate your business and look forward to working together over the coming months and years. Regards, Your friends at Netop GC Geoffrey C. Process Engineer Computer Hardware Used the software for: 2+ years ### "Excellent for certain scopes" April 19, 2022 5.0 Pros It is easy to install and use. It certainly makes work more efficient. Cons The IP security is not really there for situations like we have. In a school or small business environment where everyone is a member of the same organization it would be excellent. Where the users are not from the same organization, the ability to secure IP is very important and is not addressed well in the current versions. Review Source Response from Impero Software April 29, 2022 Hi Geoffrey, Thank you so much for your review and feedback. We're proud of the industry-leading security features we offer to our client base. There might be an existing resolution for your concern, and we'd enjoy the opportunity to talk it through with you. Please contact support@imperosoftware.com so we can get in touch, clarify the issue in a personal Support session, and find a resolution. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access. VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Netop review" October 22, 2020 3.0 Pros The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc. Cons It works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users Review Source Response from Impero Software October 23, 2020 Thank you for the feedback. Netop is used by customers all over the world to support and manage devices and they routinely mention the same "Pros" you have. We rarely hear these "Cons". Netop is routinely praised for our consistent, solid performance. If you are experiencing "breaks" or challenges when switching users please contact the Netop Support Team and we'll work with you to correct the issues. We can also address issues related to speed and performance. Netop Remote Control includes a variety of options and configuration choices that allow you to optimize remote sessions even when dealing with low-bandwidth connections. SL Shaul L. Network Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Good product overall" April 19, 2022 4.0 Product does what it supposed to, most of the time. Support is great with any issue you'll might have with the product. Pros Very good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features Cons Sometimes the host client stops working, and we cant access the host until the host will restart his machine. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Impero Connect Good for domain environment. Review Source Response from Impero Software April 29, 2022 Thank you for your feedback and review, Shaul. We'd like to help troubleshoot this issue with you. Connect has a reputation for reliability and stability, and we want your experience with the product to reflect that. We'd be happy to set up a personal Support session to resolve the issue. Please reach out to support@imperosoftware.com so we can get connected. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access. James S. Walgreens Boots Alliance, Technical Lead/ Technical Analyst Pharmaceuticals Used the software for: 6-12 months ### "NetOp remote control - unlocking EPOS automation" November 21, 2018 5.0 Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come! Pros NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible. Cons Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!! Review Source Response from Impero Software November 26, 2018 Hi James - Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team. Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency. Regards, Your Friends at Netop AT Anton T. Project Automation Responsible Medical Devices Used the software for: 2+ years ### "In general, Impero meets our needs " October 24, 2022 5.0 The overall experience is that Impero portal setup is the right chose for our department, where we have many machines placed at sites worldwide. Pros It is good to scale users to different hosts which do that many OEM's can share the same portal It is highly positive that we don't need any hardware. Cons when you have 50+ devices, guests, roles etc. ant the portal default always show 10. then it takes time to go down and chose to change to present 100 lines per page. For me the portal must default always present all devices, users etc. then you can degrease if needed.In same way some of the combo boxes cannot show all lines in the combo box.If you as an example should find a device starting with Z it is not possible to scroll down to Z if there are many devises. Reason for choosing Impero Connect Mostly because that Impero don't need any hardware.It is a mature product and have service worldwide and the price policy is acceptable. Review Source JP Joseph P. Applications Specialist Law Practice Used the software for: 2+ years ### "Solid program with good support" November 21, 2018 4.0 Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution. Pros Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest. Cons It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues. Review Source Response from Impero Software November 26, 2018 Hey Joseph - We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control. I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use. Take a look and let us know what you think. Regards, Your Friends at Netop CP Casey P. Academic Field Technician Education Management Used the software for: 2+ years ### "Great classroom solution with many options" April 19, 2022 4.0 Pros I love the ability to keep an eye on students as they work, being able to lock down the computers, and using the "run" applications to assist in software installs across a lab. Cons Working across subnets over active directory can be complicated. I have yet to use a version that allows more than one "teacher" to be connected to the same room. This causes the software to be useless in situations when a "teacher" is already connected and I need access from a remote location. Review Source GH Grant H. Senior Technologist Financial Services Used the software for: 2+ years ### "NETOP" November 13, 2018 5.0 Remote management of bank machines, and possible Macs Pros Fairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function. Cons Interface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul. Review Source Response from Impero Software November 16, 2018 Hey Grant, Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module. Regards, Your Friends at Netop VR Verified Reviewer Teacher Education Management Used the software for: 1-2 years ### "Very helpful product to offer support to your clients" July 27, 2019 4.0 Pros The ability to take control of machines in order to offer real time support to other people is the best part of this software. You can solve problems and learn other people to solve theirs themselves, this way. Cons I have not found any disadvantage in this. Review Source Response from Impero Software August 5, 2019 Hi there, Thank you for the kind review. We greatly appreciate you taking the time to review our software. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to hear that Netop has been able to provide value for you and your organization. We make it a priority to provide helpful support to address any needs that may come your way. Best regards, Your Friends at Netop LL Larry L. IT Technical Support Specialist Retail Used the software for: 6-12 months ### "Accessing the Start Menu is a game changer" November 14, 2018 5.0 Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem. Pros Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer. Cons It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again. Review Source Response from Impero Software November 26, 2018 Hi Larry - Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs. If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software. Regards, Your Friends at Netop CS Curtis S. Marketing Manager Retail Used the software for: 1-2 years ### "Remote Tech Support" April 15, 2022 4.0 Pros I like that this program allows me to reach out and help stores for with any computer issues or items that they need extra direction on. Cons The are a couple of things that would be nice. I would like to see an option to be able to put different stores in to several different groups. Review Source Response from Impero Software April 22, 2022 Thank you so much for writing your review, Curtis! We do have a feature that allows different kinds of grouping. That may help resolve your concern. Please email support@imperosoftware.com for more details. TP Taylor P. IT System Analyst Government Administration Used the software for: 1-2 years ### "Netop Remote Control Review" March 18, 2019 5.0 Very good, I've liked it. Use it every day. Pros FIPS compliant, web version as well as client installed version Cons Deployment could be improved as far as learning how to do it to a domain. Guest interface could be improved. Review Source Response from Impero Software April 2, 2019 Hi Taylor, Thank you for the kind review. Netop is continually working to improve the user experience of our software and your feedback is really appreciated. We are happy to be able to provide effective and secure software that can be utilized on a daily basis. Netop is committed to making sure that Netop Remote Control software is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the guest interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. Best regards, Your Friends at Netop GW Gary W. Owner Information Technology and Services Used the software for: 1-2 years ### "Netop Review" March 11, 2020 5.0 Overall, I have always been pleased with Netop. It is a great program to use. Pros I have been a long time user of Netop. I had a client introduce me to it. I was a firm believer in Symantec pcAnywhere. I quickly moved everything over to Netop when I saw how much better it was. It has been many years and the product has changed drastically. It's a great solution to use when you want to remote control your clients. Cons I really have never run into any issues with using this package. I have nothing bad to say about this product at all. Review Source Response from Impero Software March 19, 2020 Thank you for the review. We've been making Netop Remote Control software for over 30 years and feedback from customers like you has shaped the product in countless ways. We work every day to make the software more secure, more flexible and more efficient. Beyond producing "great" software, we also strive to provide the best service in the industry. If you ever need assistance with a tricky network setup, help with a mass deployment, or just have questions about optimizing the software in your environment please let us know. Regards, Your friends at Netop CT Cheryl T. Chief Operations Officer Alternative Medicine Used the software for: Less than 6 months ### "Netop Remote control works" March 13, 2019 4.0 Pros We appreciate the affordable price point. Cons Still trying to connect to a remote printer. Review Source Response from Impero Software March 18, 2019 Hi Cheryl, We greatly appreciate you taking the time to review our software. Thank you for your feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to be able to provide effective software at a comfortable price point. Our technical support team is happy to address and remedy any connection issues you may have. Let us know if you need further assistance on the connections to the remote printer, we'd be happy to help anyway we can. Thanks again, Your Friends at Netop DD Dany D. IT specialist Retail Used the software for: 2+ years ### "works very good for unatended access" April 19, 2022 5.0 Pros Very good for granular unattended access, easy integration with active directory. Cons nothing, overall very satisfied with the product. Review Source Response from Impero Software April 29, 2022 Thanks so much for your review, Dany! We always appreciate the feedback we get from our users. We are thrilled that everything is working well for you and, should that ever change, please let us know right away so we can help resolve the issue and get you moving easily again. MK Michael K. Support Manager Computer Hardware Used the software for: 2+ years ### "Excellent product" November 16, 2018 5.0 Ability to log on to customers PC's and resolve issues is a must for our business Pros Easy to use the software both versions Guest and host Cons Never had a problem loading the software Review Source Response from Impero Software November 26, 2018 Hi Michael - Thank you for the kind words. Netop is committed to producing incredibly secure software that is also easy to use. We really appreciate your business and the feedback. Regards, Your Friends at Netop UB Utkarsh B. supply chain specialist Information Technology and Services Used the software for: 1-2 years ### "Review" November 13, 2018 5.0 Pros I personally use the software and I believe, it worth the price and it is easy to use. If I to recommend the software definitely I would recommend Netop. Cons I don't think there is anything, which i did not like. Review Source Response from Impero Software November 16, 2018 Hi Utkarsh - Thank you for the kind review. Netop is working hard to make sure Netop Remote Control is easy to use, incredibly secure, and continually provides value to our customers. We appreciate your business and look forward to working together over the coming months and years. Regards, Your Friends at Netop Similar Products Featured ## Related categories [Remote Support](https://www.capterra.com/remote-support-software/)