--- title: "MSP Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP Manager Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/242257/MSP-Manager/" page_type: "product" language: "en" --- # MSP Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP Manager ## What is MSP Manager? N-able MSP Manager is a help desk and billing PSA designed exclusively for IT service providers. It's a robust, but intuitive solution that helps them provide excellent customer support incredibly efficiently. The MSP Manager mobile app arms technicians with all the information they need to resolve tickets anywhere, anytime. MSP Manager is a powerful standalone solution, but also integrates with both RMM products offered by N-able for a single pane of glass experience. ## What is MSP Manager used for? [Service Desk](https://www.capterra.com/service-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MSP Manager Overview Updated August 2026 AI summary MSP Manager supports IT service teams and managed service providers of all sizes with tools for ticket tracking, help desk management, and customer support. Its features include alerts, self-service portals, project and task management, reporting, and customizable branding. Deployed via web and mobile, it helps companies organize service requests and coordinate client service delivery efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MSP Manager 3.9 (15) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $49 Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (13) Ease Of Use 4.0 (253) Value For Money 3.7 (9) Value For Money 3.9 (239) Customer Service 3.6 (9) Customer Service 3.9 (242) ## MSP Manager alternatives Highest Rated [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242257/MSP-Manager/alternatives/) ## FAQs about MSP Manager Overview ### Which roles and teams benefit most from MSP Manager? MSP Manager is most used by IT administrators, support teams, and managed service leaders who need to track tickets, monitor infrastructure, and coordinate client service delivery. Systems engineers, security and network specialists use it to manage technical issues, while executives and directors rely on it for operational oversight and team performance visibility. Answer based on 13 reviews Overview ### What company size and specific industries is MSP Manager built for? MSP Manager is designed for IT service providers, especially managed service providers of small to mid-sized operations that serve anywhere from 5 to 105 customers. It fits companies in the IT services sector that need better organization, customer service, and accurate billing for every hour worked. Features and Usability ### What are the key features of MSP Manager? MSP Manager offers help desk management, ticket management, and support ticket tracking for handling service requests. It also includes activity dashboard, alerts and notifications, assignment management, scheduling, task management, and project management. Additional features include billing and invoicing, client portal, customer history, reporting and statistics, and knowledge base management. Integrations ### Which third-party tools and platforms does MSP Manager integrate with? MSP Manager integrates with N-central, Mail Assure, N-sight RMM, QuickBooks Online, QuickBooks Online Advanced, and Xero. It connects remote monitoring and management tools with accounting platforms, covering ticketing, inventory, and billing workflows across six third-party integrations. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does MSP Manager offer? MSP Manager provides live online training, webinars, and documentation for teams getting started. Live online sessions offer guided instruction, webinars support group learning and Q&A, and documentation gives written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does MSP Manager offer? MSP Manager provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available here, so user experience details such as response times, helpfulness, or common frustrations cannot be stated from the catalog data alone. ## Features AI summary Based on 1,020 Service Desk reviews According to Capterra reviewers, these are the service desk features buyers prioritize most when evaluating a solution: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) MSP Manager includes other capabilities that Capterra reviewers also consider important, such as **Alerts/Notifications** (**40%**) and **Self Service Portal** (**37%**). Together, these features help teams stay aware of new issues as they arise and give end users a convenient way to submit requests independently, helping businesses improve responsiveness and manage support workloads more efficiently. Alerts/Notifications 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Self Service Portal 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Ticket Management 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Dashboard 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Activity Dashboard 2.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request MSP Manager 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assignment Management: Assign issues and tasks based on availability or required skills - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Issue Scheduling: Schedule and assign issue completion dates and/or times - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Issues: Set an issue to repeat - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 3.7 (13) 3.7 Based on 13 reviews ## Pricing Value for money 3.7 (9) Free Trial Basic $49.00 Per Month Value for money 3.7 (9) 3.7 Based on 9 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (9) 3.6 Based on 9 reviews ## User reviews Overall rating 3.9 Based on 15 reviews Filter by rating 5(6) 4(6) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent JC Jeff C. President Information Technology and Services ### "Can't be trusted after hack, and unethical billing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2025 When it worked, the software was OK at best. Not very robust, and seemed like something from the 90's. To be honest I lost all confidence after they were hacked, and put all of my customers at risk. Pros When it worked it was not bad. If I was able to contact someone at support, they would try to answer questions. Cons Terrible support. Responsible for one of the largest MSP hacks in history before they changed their name from SolarWinds to N-Able. Unethical billing practices. They will continue to charge you even after cancellation of their service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dennis M. Technitian Information Technology and Services ### "MSP Manager works well enough with N-Central" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 30, 2025 MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. Pros Generally accessible from anywhere, ticketing and notifications are adequate. Cons Reporting is basically non-existent as you can only use the limited canned reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Paul C. Support Manager Information Technology and Services ### "MSP Manager - your ticketing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2025 MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. Pros MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. Cons limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Information Technology and Services ### "It work ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 28, 2023 Pros Can manage a lot of devices and permit automation Cons Sometime loading can be long but its working at the end Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jaden G. IT Specialist Information Technology and Services ### "Limited use, but no issues with it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 21, 2022 Pros The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well. Cons I have used this on a limited scale, so I do not have much to offer for dislikes. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Hugh L. Infrastructure Technician Information Technology and Services ### "MSP Manager Revuew" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 17, 2022 MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. Pros How simple and intuitive it is to use. Could easily be picked up by new hires with little training. Cons Occasionally there are bugs with completing tickets that have been unresolved for a long time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jaco S. Systems Engineer Information Technology and Services ### "Bring me your issues!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 8, 2021 Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time. Pros Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable. Cons The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Skye G. Information Technology and Services ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 5, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vania Y. Technical Project Manager/ Senior IT Systems Engineer Computer & Network Security ### "On par with other SolarWinds products " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 January 25, 2019 Pros I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer. Cons Hard to setup; I wish there was an easier way to setup clients in the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chris M. IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator Information Technology and Services ### "Good if you can't get better" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 7, 2019 So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job Pros Web-based, I guess is a plus. Does incorporate Solarwinds N-Central. Cons Difficult to use. Slow response. Bad UI. Every step requires a save. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242257/MSP-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.