# MSP Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MSP Manager the right Service Desk solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242257/MSP-Manager/reviews --- MSP Manager 3.9 (15) [View alternatives](https://www.capterra.com/p/242257/MSP-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MSP Manager Ease of use 3.5 Customer Service 3.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Security Analyst Computer & Network Security Used the software for: Less than 6 months ### "Great help desk solution for small business. " January 17, 2018 4.0 A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. Pros The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. Cons New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier. Review Source PC Paul C. Support Manager Information Technology and Services Used the software for: 2+ years ### "MSP Manager - your ticketing system" April 25, 2025 5.0 MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. Pros MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. Cons limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. Review Source DM Dennis M. Technitian Information Technology and Services Used the software for: 2+ years ### "MSP Manager works well enough with N-Central" April 30, 2025 3.0 MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. Pros Generally accessible from anywhere, ticketing and notifications are adequate. Cons Reporting is basically non-existent as you can only use the limited canned reports. Review Source HL Hugh L. Infrastructure Technician Information Technology and Services Used the software for: 1-2 years ### "MSP Manager Revuew" November 17, 2022 4.0 MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. Pros How simple and intuitive it is to use. Could easily be picked up by new hires with little training. Cons Occasionally there are bugs with completing tickets that have been unresolved for a long time. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "It work ! " March 28, 2023 5.0 Pros Can manage a lot of devices and permit automation Cons Sometime loading can be long but its working at the end Review Source JC Jeff C. President Information Technology and Services Used the software for: 2+ years ### "Can't be trusted after hack, and unethical billing" May 28, 2025 1.0 When it worked, the software was OK at best. Not very robust, and seemed like something from the 90's. To be honest I lost all confidence after they were hacked, and put all of my customers at risk. Pros When it worked it was not bad. If I was able to contact someone at support, they would try to answer questions. Cons Terrible support. Responsible for one of the largest MSP hacks in history before they changed their name from SolarWinds to N-Able. Unethical billing practices. They will continue to charge you even after cancellation of their service. Review Source Chris M. IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator Information Technology and Services Used the software for: 1-2 years ### "Good if you can't get better" January 7, 2019 1.0 So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job Pros Web-based, I guess is a plus. Does incorporate Solarwinds N-Central. Cons Difficult to use. Slow response. Bad UI. Every step requires a save. Review Source JS Jaco S. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Bring me your issues!" October 8, 2021 5.0 Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time. Pros Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable. Cons The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets. Review Source VR Verified Reviewer CEO Used the software for: 6-12 months ### "Simple and clean interface, easy to use." July 2, 2018 4.0 Pros Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket. Cons Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is. Review Source Vania Y. Technical Project Manager/ Senior IT Systems Engineer Computer & Network Security Used the software for: I used a free trial ### "On par with other SolarWinds products " January 25, 2019 4.0 Pros I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer. Cons Hard to setup; I wish there was an easier way to setup clients in the system. Review Source JG Jaden G. IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Limited use, but no issues with it " November 21, 2022 5.0 Pros The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well. Cons I have used this on a limited scale, so I do not have much to offer for dislikes. Review Source AR Angel R. Delivery Manager Used the software for: 6-12 months ### "Excellent solution for MSP" January 10, 2018 4.0 Pros Stable platform with great features. Also, the company has a site to upload suggestions an enhancements. Cons The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected. Review Source RB Robert B. Support Technician Information Technology and Services Used the software for: Less than 6 months ### "Work in progress" March 15, 2018 4.0 Still in Beta, but so far so good. Pros We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program. Cons Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started. Review Source SG Skye G. Information Technology and Services Used the software for: ### "null" April 5, 2019 5.0 Review Source SF Steven F. Used the software for: ### "null" August 22, 2018 5.0 Review Source Similar Products Featured ## Related categories [Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.