# Take Control Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Take Control Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/242258/Take-Control --- # Take Control Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Take Control ## What is Take Control? N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. ## What is Take Control used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 5% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Take Control?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.n-able.com/&name=Take Control) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Take Control 4.2 (22) VS. [4.4 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $19 Other, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (22) Ease Of Use 4.0 (18,105) Value For Money 4.2 (18) Value For Money 4.0 (12,793) Customer Service 4.2 (17) Customer Service 4.1 (14,024) ## Take Control alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242258/Take-Control/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Remote Access/Control 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling File Sharing 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Unattended Access 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Access Controls/Permissions 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Take Control 32 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Get Advice We can help you find the software with the features you need. Features 4.1 (22) 4.1 Based on 22 reviews ## Pricing Value for money 4.2 (18) Free Trial Basic $19.00 Other,Per Month Value for money 4.2 (18) 4.2 Based on 18 reviews ## Integrations [ N-central](https://www.capterra.com/p/13803/N-central/)[ N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[ Passportal](https://www.capterra.com/p/187345/Passportal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.2 Based on 22 reviews Filter by rating 5(10) 4(8) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent PS Patrick S. IT Manager Hospital & Health Care ### "A complete disappointment" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 23, 2025 Not a platform I would recommend as most aspects of the tool do not function well or at all. Basic user support needs can't be accomplished Pros Their platform is very easy to use and didn't experience any outages. The software didn't take up many system resources because it would often crash and not restart itself. The platform was very cheap and easily affordable. Cons Their software would often stop functioning on an endpoint and not restart, even when the computer was restarted. The support team was not helpful and could not solve the problem. Their application had no way to handle UAC prompts making it impossible to install software or help with user requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lucas B. Director Information Technology and Services ### "Remote Access with everything you need and nothing you dont" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 13, 2023 A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. Pros A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. Cons Not much to be honest, N-Ables support can be an issue. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) It came integrated into N-Able RMM at the time and its was a welcome product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Giovanni B. it Computer Software ### "software poliedrico" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2023 lo uso quotidianamente per fare helpdeskper l'accesso a macchine su cui è installato il servizio è comodo e intuitivo, però è molto macchinoso quando bisogna accedere al pc di un utente tramite il download del client Pros Il software è leggero, intuitivo, soprattutto installa un servizio in windows che consente l'accesso senza che l'utente dall'altra parte accetti o invii richieste.E' comodo perchè è possibile ridimensionare lo schermo, comodo il trasferimento dei file anche senza loggarsi nella macchina. Cons lentezza del primo avvio dopo che il cliente scarica il client per accesso one-shottroppi passaggi da far fare all'utente remoto per consentire l'accesso Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) più economico e completo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kane H. Network Engineer Computer & Network Security ### "Great product to help customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can Pros updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible. Cons the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jaden G. IT Specialist Information Technology and Services ### "Great for remote management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2022 I use this every single day and I have very little complaints about it Pros I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely Cons Takes a bit to connect to the workstation even after the workstation has been turned on Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [N-central](https://www.capterra.com/p/13803/N-central/) Company acquisitions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [N-central](https://www.capterra.com/p/13803/N-central/) Reasons for choosing Take Control Ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. Pres CEO Computer Hardware ### "Awesome Remote Control Software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place. Pros I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing. Cons The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jacob J. Desktop Specialist Law Practice ### "Take Control Allows Me To Assist Users With Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 11, 2022 Pros Take Control's Many Options to Execute Commands, Assist Users and Manage Updates are some of the best features they have to offer. But wait, there's more! The asset information provided by N-Able, like Disk Space, RAM Usage (And Slots!), CPU Usage, and Program Statistics are invaluable to helping find the root-cause of the problem at hand in a matter of moments in most cases. Remote Control has a wide variety of control options, physical KVM-like control, Command Line and Powershell execution as well as a built-in file browser make it perfect! Cons I dislike the hiccups we occasionally have, sometimes the agent won't install properly, or the device won't populate for a little while, but that's not often enough to be a really big deal. Typically we just reinstall the agent and it fixes itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate QA Engineer Information Technology and Services ### "Bare bones option for remote support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 August 18, 2020 It gets the job done honestly, but it barely does it. You need another form of communication besides this client, and the UI is not very friendly. Pros The remote connection is pretty quick and stable, and the alert for the connection is a pop-up window in the center of the screen, something very useful to get help quickly Cons The chat function. the UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tyler F. Service Manager Information Technology and Services ### "Quality service at a great price for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2020 Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion Pros Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates Cons No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem Reasons for choosing Take Control Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mathew T. Director of Services Health, Wellness and Fitness ### "Director of Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 16, 2020 Ease of connecting to clients. Ability to see who is logged in and where they are on our network. Pros Ability to stay connected while re configuring network settings. Switching netowrks VPN's etc. Cons I currently have an issue. I cannot see chrome screens, and some windows screen areas. So far I've seen this on two Laptops that are running Windows 10, on is on 1903 and the other is running 1909. I need to call support on this yet. A second issue, I upgraded a PC from Windows 7 to Windows 10 it still shows up as Windows seven in the Devices list under OS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242258/Take-Control/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)