--- title: "Take Control Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Take Control Software - reviews, pricing plans, popular comparisons to other Jewelry Store Management products and more." source_url: "https://www.capterra.com/p/242258/Take-Control/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Take Control Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Take Control ## What is Take Control? N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today. ## What is Take Control used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 5% Starting price $19 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Take Control?[Manage this product listing](https://www.g2.com/products/bsmart/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Take Control 4.2 (22) VS. [4.4 (4,114)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $19 Other, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (22) Ease Of Use 4.3 (3,634) Value For Money 4.2 (18) Value For Money 4.2 (2,686) Customer Service 4.2 (17) Customer Service 4.3 (2,794) ## Take Control alternatives [4.4 (18,833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,507)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242258/Take-Control/alternatives/) ## FAQs about Take Control Overview ### Which roles and teams benefit most from Take Control? Take Control is most used by IT support teams, network engineers, managed services administrators, and service managers who remotely diagnose devices, resolve user issues, and maintain client systems. Technical leads and project managers use it to coordinate support work, while business owners and directors oversee service delivery and operational continuity. Answer based on 22 reviews Overview ### What company size and specific industries is Take Control built for? Take Control is designed for small to medium-sized IT service providers and managed service providers (MSPs) that need tools to support customer service work. It is aimed at companies in the IT services sector rather than general business teams, making it a fit for service-focused technical support organizations. Features and Usability ### What are the key features of Take Control? Take Control offers remote access/control and remote support, with screen sharing, session recording, session transfer, and unattended access for live assistance. It also includes access controls/permissions, audit management, alerts/notifications, ticket management, a self service portal, and reporting/analytics for support operations. Integrations ### Which third-party tools and platforms does Take Control integrate with? Take Control integrates with N-central, N-sight RMM, and Passportal. These integrations connect it with IT management and password management platforms, giving teams a small set of cataloged options for linking remote support workflows with related systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Take Control offer? Take Control provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Take Control offer? Take Control provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support access as convenient and often fast, though some report unhelpful responses when issues are complex or require deeper troubleshooting. Answer based on 3 reviews ## Features AI summary Based on 6,446 Jewelry Store Management reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Take Control supports all three features reviewers rate most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses connect to devices quickly, manage user access with the right level of control, and maintain support coverage even when end users are away, allowing teams to resolve issues faster and keep systems running with less disruption. Remote Access/Control 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Real-Time Chat 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. File Sharing 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Monitoring 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Take Control 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time --- Get Advice We can help you find the software with the features you need. Features 4.1 (22) 4.1 Based on 22 reviews ## Pricing Value for money 4.2 (18) Free Trial Basic $19.00 Other,Per Month Value for money 4.2 (18) 4.2 Based on 18 reviews ## Integrations [ N-central](https://www.capterra.com/p/13803/N-central/)[ N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[ N-able Passportal](https://www.capterra.com/p/187345/Passportal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.2 Based on 22 reviews Filter by rating 5(10) 4(8) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent PS Patrick S. IT Manager Hospital & Health Care ### "A complete disappointment" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 23, 2025 Not a platform I would recommend as most aspects of the tool do not function well or at all. Basic user support needs can't be accomplished Pros Their platform is very easy to use and didn't experience any outages. The software didn't take up many system resources because it would often crash and not restart itself. The platform was very cheap and easily affordable. Cons Their software would often stop functioning on an endpoint and not restart, even when the computer was restarted. The support team was not helpful and could not solve the problem. Their application had no way to handle UAC prompts making it impossible to install software or help with user requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lucas B. Director Information Technology and Services ### "Remote Access with everything you need and nothing you dont" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 13, 2023 A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. Pros A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. Cons Not much to be honest, N-Ables support can be an issue. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) It came integrated into N-Able RMM at the time and its was a welcome product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Giovanni B. it Computer Software ### "software poliedrico" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2023 lo uso quotidianamente per fare helpdeskper l'accesso a macchine su cui è installato il servizio è comodo e intuitivo, però è molto macchinoso quando bisogna accedere al pc di un utente tramite il download del client Pros Il software è leggero, intuitivo, soprattutto installa un servizio in windows che consente l'accesso senza che l'utente dall'altra parte accetti o invii richieste.E' comodo perchè è possibile ridimensionare lo schermo, comodo il trasferimento dei file anche senza loggarsi nella macchina. Cons lentezza del primo avvio dopo che il cliente scarica il client per accesso one-shottroppi passaggi da far fare all'utente remoto per consentire l'accesso Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) più economico e completo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kane H. Network Engineer Computer & Network Security ### "Great product to help customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can Pros updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible. Cons the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jaden G. IT Specialist Information Technology and Services ### "Great for remote management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2022 I use this every single day and I have very little complaints about it Pros I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely Cons Takes a bit to connect to the workstation even after the workstation has been turned on Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [N-central](https://www.capterra.com/p/13803/N-central/) Company acquisitions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [N-central](https://www.capterra.com/p/13803/N-central/) Reasons for choosing Take Control Ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. Pres CEO Computer Hardware ### "Awesome Remote Control Software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place. Pros I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing. Cons The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jacob J. Desktop Specialist Law Practice ### "Take Control Allows Me To Assist Users With Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 11, 2022 Pros Take Control's Many Options to Execute Commands, Assist Users and Manage Updates are some of the best features they have to offer. But wait, there's more! The asset information provided by N-Able, like Disk Space, RAM Usage (And Slots!), CPU Usage, and Program Statistics are invaluable to helping find the root-cause of the problem at hand in a matter of moments in most cases. Remote Control has a wide variety of control options, physical KVM-like control, Command Line and Powershell execution as well as a built-in file browser make it perfect! Cons I dislike the hiccups we occasionally have, sometimes the agent won't install properly, or the device won't populate for a little while, but that's not often enough to be a really big deal. Typically we just reinstall the agent and it fixes itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Associate QA Engineer Information Technology and Services ### "Bare bones option for remote support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 August 18, 2020 It gets the job done honestly, but it barely does it. You need another form of communication besides this client, and the UI is not very friendly. Pros The remote connection is pretty quick and stable, and the alert for the connection is a pop-up window in the center of the screen, something very useful to get help quickly Cons The chat function. the UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tyler F. Service Manager Information Technology and Services ### "Quality service at a great price for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2020 Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion Pros Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates Cons No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem Reasons for choosing Take Control Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mathew T. Director of Services Health, Wellness and Fitness ### "Director of Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 16, 2020 Ease of connecting to clients. Ability to see who is logged in and where they are on our network. Pros Ability to stay connected while re configuring network settings. Switching netowrks VPN's etc. Cons I currently have an issue. I cannot see chrome screens, and some windows screen areas. So far I've seen this on two Laptops that are running Windows 10, on is on 1903 and the other is running 1909. I need to call support on this yet. A second issue, I upgraded a PC from Windows 7 to Windows 10 it still shows up as Windows seven in the Devices list under OS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242258/Take-Control/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.