# My Best Practice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is My Best Practice the right Mental Health solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242271/My-Best-Practice/reviews --- My Best Practice 4.9 (31) [View alternatives](https://www.capterra.com/p/242271/My-Best-Practice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of My Best Practice Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews AS Ava S Intake CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The supervisory feature is also remarkably useful for clinicians in training who benefit from direct supervision, as supervisors can easily access patient notes and sign off on important documents.“ July 6, 2023 IS Isabel S Chief Intake & Operations CoordinatorMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Some slight issues with ease of use/fluency.“ December 30, 2022 AS Ava S Intake CoordinatorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The client portal is simple for our patients to navigate and makes for seamless communication with patients.“ July 6, 2023 LZ Lynn Z Owner and TherapistMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It has made my life as an owner and a therapist markedly easier“ August 17, 2023 JS Jolie S psychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The best features of this product are the progress note layout (especially the auto-populated options for evidence-based practice), clinical data tracking to ensure treatment integrity, the easy-to-use billing features, user-friendly calendar and appointment/message alerts and reminders. “ February 8, 2022 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jordan A. Nurse Practitioner/Practice Owner Mental Health Care Used the software for: 2+ years ### "Organized and streamlined our practice! " January 27, 2022 5.0 Pros We have been using MBPractice for over 3 years. The transition to using the system was straightforward, there were people available to answer questions and provide assistance. We continue to find it meets our practice needs from charting and documentation to communication with patients. Cons We have not fully integrated the e-prescribing feature. Review Source SJ Samuel J. Psychologist Mental Health Care Used the software for: 1-2 years ### "Continuing to grow" August 17, 2023 4.0 It has been great overall and it feels like it is getting better. Pros MBP has continued to change and grow over the time I have used it. It has been getting faster and better as time passes. It has become quicker and easier to use. Also Intuitive! Cons The documentation section needs work to make choices more reliable, faster, and for the chosen settings to remain. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice began to overcharge their customers. Review Source NR Natalia R. Staff Therapist and Supervisor Mental Health Care Used the software for: 1-2 years ### "Great Experience with My Best Practice " January 27, 2022 5.0 My Best Practice has made note-taking and record keeping smooth and less time-consuming. It has also helped me to easily share documents with clients without needing to use email or other forms of communication. Pros My Best Practice is easy to use in order to keep up with session notes and tracking homework and progress. I love the features of "homework" and "next agenda" in order to keep track of treatment planning. It is very easy to use the "Telehealth" feature and take notes at the same time while in virtual sessions. Cons I think adding some more ways to track client progress using 1-10 ratings and questionnaires could improve the software. Review Source LZ Lynn Z. Owner and Therapist Mental Health Care Used the software for: 6-12 months ### "The Chosen Choice" August 17, 2023 5.0 The personal customer support makes me feel like they are in this with me and care about my successful and ease of use. Pros The set up was constantly reassuring. There are not unnecessary features that take away from my practical uses. They have considered and mostly implemented every request I have made. It has made my life as an owner and a therapist markedly easier Cons Longer loading times, app use is not as good as desktop, some features take several steps/clicks to reach Reason for choosing My Best Practice It was the least confusing and the onboarding held my hand Review Source ST Stephen T. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "My Best Practice" January 27, 2022 5.0 Excellent user experience. Can input data across devices, ease of tracking patient progress, significantly decreased time on administrative documentation. Pros Ease of use, reliability of access. system never fails,. all in one patient documentation, billing, scheduling. Cons customizing the set up and initial learning curve to navigate most important features Review Source RF Rhett F. Health Coach Mental Health Care Used the software for: 2+ years ### "My Best Practice is a great asset for my practice." January 12, 2023 5.0 Incorporating My Best Practice has allowed me to focus more on client care and spend less time and effort on managerial operations and troubleshooting. Pros The intuitive and simple to use interface allows me to quickly and easily navigate the different features, which means I spend less time and energy on administrative tasks. I exclusively use the telehealth function, and it is always clear and reliable. My clients love it. Cons So far, I have not encountered any issues. Review Source NB Natasha B. Neuropsychologist Mental Health Care Used the software for: 1-2 years ### "A mostly positive experience. " August 16, 2023 4.0 Pros A mostly positive experience (4/5 stars). After the practice moved from Simple Practice to My Best Practice over a year ago, it was a bit of a learning curve. Now that I have familiarity with it, it's pretty easy to use. However, I wish it was a little easier scheduling Neuropsych appointments since we use different codes for the interview, testing days, writing days, and the feedback session. I also wish the system moved between screens a little faster but that has improved since we started using it. Review Source SG Scott G. Psychologist Professional Training & Coaching Used the software for: 2+ years ### "Superior EHR! " August 27, 2023 5.0 First class Pros It is intuitive. It was made by some of the best psychologists in the field. It gets us in a way that no other company can Cons Nothing. It is a superior product. I have zero complaints Review Source BT Briana T. Clinical Intern Mental Health Care Used the software for: Less than 6 months ### "My Best Practice is an Essential Component in My Therapeutic Work" December 29, 2022 5.0 My experience using My Best Practice has changed my processes as a clinician by gathering all essential features into one easy-to-use and convenient management system! My work is streamlined due to the built-in functionality to schedule, track, manage, support, and administer client care. I am extremely satisfied with the platform and would highly recommend it to any clinician looking to elevate and maximize their clinical work experience. Pros The product is efficient, user-friendly, and I was able to get acquainted with the features of the software almost instantly as a new clinician in the field! Using My Best Practice has streamlined my processes as a therapist by offering all the functions necessary for client care from scheduling, to note-taking, to tracking weekly progress. Cons It is hard to come up with any features that would be considered a "con" in the My Best Practice software. Review Source DD Diana D. Psychologist Hospital & Health Care Used the software for: 2+ years ### " A must have for any clinician in private practice" January 31, 2023 5.0 Excellent. Easy to use, and the customer support is great. Pros Keeps track of client balances and payments Cons Some of the diagnoses are not in the database Review Source KV Kelli V. Speech-Language Pathologist Hospital & Health Care Used the software for: 6-12 months ### "Great practice management! Easy transition!" November 11, 2024 5.0 MBP has been great for our Speech & Occupational Therapy practice. The transition team was really great! They were willing to spend as much time as we needed to get things set up and are great problem-solvers. MBP has made our billing and payroll much more stream-lined. The customer service is A++. Pros There are lots of great things but the absolute BEST thing is the quick response to questions. We no longer have to wait several days to have a problem resolved, meaning we can keep working and not get behind on things. Cons I would like to have a place with one-click access to see past notes for patients. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) poor customer service - too much time lost waiting for help resolving problems Review Source Cathy R. OT, Director Health, Wellness and Fitness Used the software for: 6-12 months ### "My Best Practice (EMR) Customer Review " May 18, 2023 5.0 The note-taking and billing features have been invaluable. They have also been an asset in training new therapists and fieldwork students. Pros The auto-text note-taking feature is amazing. It has made the greatest impact on our practice in terms of efficiency and time-saving factors. We also love the ease of billing, which is on a nightly schedule. We had previously been managing this manually. Cons There is not a uniform place for each client to see each session note, instead, you need to go through the calendar. When we open a document, it first downloads instead of automatically appearing. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing My Best Practice We chose MBP based on some negative experiences we were hearing from users of Simple Practice, mainly related to transparency about pricing changes. The pricing was also a big positive factor for choosing MBP as well as the customization for occupational therapy language. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The integrated functions, helped us digitize our notes, billing, scheduling, and calendars into one portal. Review Source JS Jolie S. psychologist Mental Health Care Used the software for: 2+ years ### "The best EHR out there for mental health providers" February 8, 2022 5.0 My Best Practice has alleviated the stress associated with billing and invoicing. Clients' invoices are automatically generated after each session, which they can retrieve on their own through the client portal. It saves time and resources, by minimizing the clinician's work in administrative details. Most importantly, this software improves the clinical integrity of my work by offering clinical data tracking to assess patient progress and prompts users to follow the appropriate steps in providing evidence-based care (e.g., listing homework compliance, agenda setting). Overall, this product is excellent and I would highly recommend! Pros The best features of this product are the progress note layout (especially the auto-populated options for evidence-based practice), clinical data tracking to ensure treatment integrity, the easy-to-use billing features, user-friendly calendar and appointment/message alerts and reminders. This software is extremely intuitive and user-friendly overall. It was simple to integrate into to my business. I would highly recommend this product to any new clinician starting their own practice and seasoned clinicians who are still using paper or another EHR - migration is simple and easy. Well worth it! Cons The recent client portal design improvement looks really good, though it could be a bit prettier. Review Source TB Taryn B. Practice Manager Mental Health Care Used the software for: Less than 6 months ### "My Best Practice meets all of our practice needs and exceeds our expectations!" July 26, 2022 5.0 My Best Practice has greatly reduced the amount of time both our clinicians and our practice manager are spending on the mundane administrative tasks that are required to run an effective therapy practice. Their support staff has been very communicative regarding any questions we have had while learning how to use the system, and we've even seen some big changes to the platform just in the few months since we started using My Best Practice. The site seems to have a great foundation built with evidence-based therapy in mind, which is a huge asset for our practice. Pros The features our staff were most excited about when switching to My Best Practice were the routine outcome measures and the ability to create cohorts to configure custom scheduling of various surveys. It has all of the same features as SimplePractice, but it is laid out in an easier to use fashion. The site is not inundated with a slew of niche features that clog up the interface and make it harder to complete our day-to-day tasks. Our clients also have really enjoyed the ease of using their client portals. Cons Migrating from SimplePractice definitely took some additional time and effort from our practice manager to ensure that all of the data transferred correctly, but the My Best Practice team was very responsive to our needs and helped us in every way they could along the way. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) The pricing of SimplePractice changed astronomically for no apparent reason. We were unhappy with the general interface and our clients did not find the client portal to be helpful. Additionally, we were not able to set up routine outcome measures, which is something our evidence-based therapists really wanted from an EHR. Review Source jM jennifer M. clinical director Mental Health Care Used the software for: 2+ years ### "Clinical Director's perspective of My Best Practice" February 1, 2023 5.0 My overall experience with my best practice has been very positive as it has streamlined our record process thus saving time and allowing for easier record keeping. Pros What I like most about this software is the ease of use and ability to tailor the program to our practice's needs. Cons I do not believe there are any missing features but I do believe a little fine tuning of a few features would be helpful. For example, since client's can have multiple providers, if the client portal listed the client's providers instead of their own name repeatedly it would be more user friendly for the client. Review Source MB Monica B. Billing and Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "MBP for OTs" July 26, 2022 5.0 A big learning curve but very responsive customer support. Overall we are very happy to have moved to MBP! Pros Scheduling, clients' portal, billing, and document accessibility. We needed a system that would help us move away from paper records and give our OTs and clients easier access to the information. Also, a system that would allow the OTs to manage their clients' sessions and write clinical notes with ease. Overall we are very happy with MBP, and once we got more familiar with the system and establish a relationship with customer support, many of the issues are getting either resolved or we can work around them. Cons It has a big learning curve, and as with all these systems, it needs to be so many things for many different practices that it is not perfect for our particular company. It has some things we don't need, and it misses others that would improve our user experience. It is a bit glitchy, and sometimes it is not very intuitive. IT NEEDS A COMPREHENSIVE USER MANUAL AND VIDEO DEMONSTRATIONS!!!! It also needs a client's portal user manual. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) See above responses. Also, we have not entirely moved to MBP because we still need accounting records and cannot generate many financial reports that MBP does not offer. Review Source CB Caroline B. Clinical Intern Mental Health Care Used the software for: 6-12 months ### "Extremely user-friendly software which helps support quality clinical care " December 28, 2022 5.0 I have absolutely loved using My Best Practice and feel very lucky to have access to such a wonderful EHR. Pros I love the way in which all paperwork, documentation, treatment planning and scheduling is all in one place. The fact that all of my clients' information can be stored in a secure location that is easy to access allows me to spend more time focusing on clinical care rather than documentation. MBP also makes it easy to keep up with required documentation and keep track of what I have done vs what I still need to do. Not only is MBP easy for me, my clients also report MBP being incredibly user-friendly as well. Cons I cannot think of any specific criticisms I have of MBP at this time. Review Source MQ Marcos Q. CEO Mental Health Care Used the software for: 2+ years ### "Easy and comprehensive essential software" January 31, 2022 5.0 I really enjoy using this product. I am not exaggerating. Having the software construct my note in real time using scripted phrases reminds me of the interventions that I used in the session and also suggests interventions that I'd like to use. Pros What I like most from this software is the ease of use of keeping a schedule, charging clients, and writing psychological notes. Implementation was seamless because the calendar drives the workflow and that is intuitive in our practice. Cons I can't wait until I can use the software video service. My employees need the video service to work on a cell phone (their device of choice). Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing My Best Practice Financial, ease of use, and note construction Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Financial, and ease of use. Review Source HT Herb T. Psychologist Mental Health Care Used the software for: 2+ years ### "A Great Tool for Managing Your Pracitce" July 24, 2023 5.0 My overall experience with My Best Practice has been outstanding. It has been a helpful resource to organize and manage my practice from scheduling to note taking. It is one of the best technological investments I have made for my practice. Pros MBP is a wonderful tool for scheduling, billing and note keeping. It has been a wonderful resource for managing appointments and organizing my practice. It is a winner! Cons I found that customizing the range for billing is sometimes more challenging than it should be. Review Source AS Ava S. Intake Coordinator Mental Health Care Used the software for: 1-2 years ### "A comprehensive & integrated EHR!" July 6, 2023 5.0 Pros My Best Practice is one of the most comprehensive, integrated EHR systems on the market which has enabled our practice to improve our administration and practice management. It allows us to manage patient medical records, automate patient scheduling and appointment reminders, and makes for simple communication with patients. It has been extraordinarily useful for evidence-based treatment planning and allows for seamless use of custom electronic clinical questionnaires and intake forms that have proven valuable for tracking patient treatment progress and mindful implementation. Altogether, My Best Practice has been a rewarding tool in improving our practice clinical and administrative processes! Cons MyBestPractice has been eager to help our organization integrate new features we would find helpful. Review Source HB Hannah B. Owner Mental Health Care Used the software for: Less than 6 months ### "Lots of potential" August 1, 2022 3.0 Pros I love that I can easily track progress and homework assignments. Cons There are not many reminder features to make sure clinicians didn’t accidentally miss a note or an overdue balance. Also, there is no way to differentiate between “missed”, “late cancel”, and “cancelled”. Customer service is adequate, but might not respond until the next day. Finally, it could really use better integration with tablets. (I would love the ability to share my iPad screen, for example). Review Source NS Nicole S. Practice Manager Mental Health Care Used the software for: 1-2 years ### "My Best Practice " December 23, 2022 5.0 Pros As a practice manager, I love the color coding option for scheduling purposes. It makes it clear to decipher between appointment types. Since I am constantly switches between providers in my daily tasks, I needed an EHR system that would be fast yet simple and easy to use. I also love that MBP is constantly coming out with new features and welcomes suggestions to make our jobs easier. With each new update, it gets better and better! Cons If a client is seeing two different providers and they are not tech savvy, they often get confused when they receive a link to sign up for the portal to connect the second provider even though they just need to log in to access both providers under their main account. Review Source CL Cari L. LCSW Individual & Family Services Used the software for: 1-2 years ### "Excellent electronic medical record program " December 21, 2022 5.0 Highly recommend! Pros This program allows me to diagnose, keep therapeutic notes and scheduling. It keeps me very organized and makes my very busy life mischief more manageable! Cons There are no cons to My Best Practice. It saves me a ton of valuable time and keeps me organized. Review Source SM Seamus M. Social Worker Hospital & Health Care Used the software for: 2+ years ### "Private Practitioner" February 13, 2023 5.0 I am very happy using My Best Practice. It makes aspects of electronic record keeping more efficient. Pros The ease of use of My Best Practice is great. I have used many different EHR platforms in the past, and I find My Best Practice to be the best. Cons I cannot name any aspects of the software that I am not pleased with. Review Source SP Susan P. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Intuitive Software" February 4, 2022 5.0 My overall experience with MBP is excellent. I've tried other software and this rates far more functional, easy to use and uncomplicated. Pros I find this software extremely helpful and easy to use, all necessary needs for private practice are streamlined, sensible and efficient. Cons Haven't found anything as of yet. If anything, I'd like to see a monthly calendar view. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.