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ChannelReply makes it easy for ecommerce sellers to harness the power of their favorite helpdesk. Connect your support software to marketplaces like Amazon, eBay, Walmart, Shopify and Back Market. View critical buyer and order data alongside customer messages. Send replies and automate responses without breaking strict marketplace rules. Process refunds, request reviews, and more. Supports Zendesk, Freshdesk, Gorgias, Help Scout, Re:amaze and Zoho Desk. Get set up in minutes. Free 14-day trial.
Provider
Threecolts
Located In
United States
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Videos, Documentation
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, Phone Support
Turn your helpdesk into an ecommerce support center. Best for sellers on eBay, Amazon, Walmart, Shopify and/or Back Market using helpdesks like Zendesk, Gorgias, Freshdesk or Zoho Desk.
Content Source: ChannelReply
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ChannelReply Reviews
"One of the best dashboard for managing ecommerce from multiple marketplaces"
Overall: The overall experience was smooth and quick to do. 100% recommended product.
Pros: I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.
Cons: So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.
"Great Product, Awesome Service"
Overall: Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.
Pros: One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.
Cons: They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too!
Vendor Response
"Streamline Customer Communications for all Critical Marketplaces"
Pros: Able to integrate with helpdesk software so that all communications from marketplaces come to one place.
Cons: Pricing is a bit expensive for the lowest tier.
Vendor Response
"Indispensable for Ecommerce Customer Experience"
Overall: I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.
Pros: ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.
Cons: Nothing. The software works as intended.
Vendor Response
"No complaints!"
Overall: Overall, I've had a great experience. Easy to set up and customer service is great!
Pros: Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.
Cons: I think an onboarding with a customer service rep would be beneficial for new clients
Vendor Response
